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A TRUE COPY CERTIFICATION ON LAST PAGE RYAN L. BUTLER, CLERK modification or destruction of EPHI or (ii) interference with system operations in an Information System that results in a Breach of unsecured EPHI. 2.7. Duty to Mitigate. BCBSF will mitigate to the extent reasonably practicable any harmful effect of which BCBSF is aware that is caused by any use or disclosure of Protected Health Information in violation of this BAA. 2.8. Return or Destruction of PHI. Upon termination of the Agreement, BCBSF will, if BCBSF determines it is feasible, return to the Plan or destroy, all PHI in BCBSF's custody or control (or in the custody or control of any subcontractor or agent to which BCBSF disclosed Protected Health Information). BCBSF will limit its (and, by its written contract pursuant to Section 2.5. above, any subcontractor's or agent's) further use or disclosure of PHI to those purposes that make return or destruction infeasible and to those uses or disclosures Required by Law. BCBSF's obligations to preserve the privacy and safeguard the security of PHI as specified in this BAA will survive termination or other conclusion of the Agreement and this BAA. 2.9.Access to PHI. BCBSF will, consistent with 45 C.F.R. § 164.524(b)(2), make available to the Member for inspection and copying any of the PHI about the Member that qualifies as part of a Designated Record Set that BCBSF has in its custody or control, and that is not exempted from access by 45 C.F.R. § 164.524(a), so that the Plan can meet its access obligations under 45 C.F.R. § 164.524. 2.10. Amendment. BCBSF will, consistent with 45 C.F.R. § 164.526(b)(2), permit a Member to make a written request to amend any portion of PHI about the Member that qualifies as part of a Designated Record Set. 2.11. Disclosure Accounting. Disclosure Tracking. BCBSF will comply with the PHI Disclose Tracking requirements under 45 C.F.R. § 164.528. 2.12. Restriction Requests. BCBSF will permit a Member to request restriction on the use of their PHI, in accordance with 45 C.F.R. § 164.522. 2.13. Confidential Communications. BCBSF will provide a process for a Member to request that BCBSF confidential communications consistent with 45 C.F.R. § 164.522(b). 2.14.Complaint Process. BCBSF will, consistent with 45 C.F.R. § 164.530(d) and on behalf of the Plan, provide a process for Members to make complaints concerning BCBSF's policies and procedures. 2.15. Safeguarding PHI. 2.15.1. Privacy. BCBSF will maintain reasonable and appropriate administrative, physical, and technical safeguards, consistent with 45 C.F.R. § 164.530(c) and any other implementing regulations issued by DHHS that are applicable 20