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Docusign Envelope ID: 921 F7A24-D5CE-4BCC-9F3C-5E7844661266 ILLINOIS TPA REGULATORY ADDENDUM With respect to the following provisions required by the State of Illinois, "Administrator" shall mean RIGHTWAY, and "Insurer" shall mean "Client" as that term is defined in the Agreement. Notwithstanding anything in the Agreement to the contrary, Administrator and Insurer agree as follows: 1. Applicability. This Addendum is required in order to include the terms mandated by 215 111. Comp. Stat. § 5/511.106 and Ill. Admin. Code tit. 50 § 2051.280 to the extent such requirements are appli- cable to the services provided by Administrator under the Agreement and such requirements are not already addressed in the Agreement. This Addendum applies to the extent Eligible Person(s) reside in the State of Illinois and to the extent that Insurer is an "insurer" or "plan sponsor" as those terms are defined in 215 Ill. Comp. Stat. § 5/511.101. 2. General. In the event of a direct conflict between this Addendum and the Agreement, the applica- ble provisions of this Addendum shall control if required. Absent such direct conflict, the terms and con- ditions of the Agreement shall remain in full force and effect. Capitalized terms not defined in this Adden- dum shall have the same meaning as set forth in the Agreement. This Addendum may be modified from time to time pursuant to the Agreement. 3. Record Retention. 3.1 The Agreement. Administrator and Insurer shall retain, as part of their official records, a copy of the Agreement for the term of the Agreement and five (5) years thereafter. 215 Ill. Comp. Stat. § 5/511.106(b). 3.2 Maintenance. During the term of the Agreement and for five (5) years thereafter, Admin- istrator shall maintain, at its principal office, adequate books and records among Administrator, Insurer, and Eligible Persons in accordance with generally accepted standards of business recordkeeping. 215 Ill. Comp. Stat. § 5/511.106(c). 4. Advertising. Administrator may use advertising relating to the business underwritten by Insurer only to the extent that the advertising has been approved by Insurer before the advertising is used. 215 Ill. Comp. Stat. § 5/511.106(e). 5. Notice to Eligible Persons. Upon receipt of instructions from Insurer, Administrator shall promptly deliver any policies, certificates, booklets, termination notices, or other written communications to Eligible Persons. 215 Ill. Comp. Stat. § 5/511.106(f). 6. Compensation. Administrator and Insurer agree that the compensation that is payable to Admin- istrator under the Agreement is in no way contingent upon the loss ratio of the plan. This section shall not prohibit Administrator from engaging in cost containment activities with Insurer. All compensation that is payable to Administrator is set forth in the Agreement or any addendum attached thereto. 215 Ill. Comp. Stat. § 5/511.106(g), (h). 7. Incentives. To the extent any incentives are provided to Eligible Persons to utilize services of a provider that has entered into an agreement with Administrator, such terms are set forth in the Agree- ment. Ill. Admin. Code tit. 50 § 2051.280(a). 108 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.