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Docusign Envelope ID: 921 F7A24-D5CE-4BCC-9F3C-5E7844661266 MAINE TPA REGULATORY ADDENDUM With respect to the following provisions required by the State of Maine, "Administrator" shall mean RIGHTWAY, and "Insurer" shall mean Client as that term is defined in the Agreement. Notwithstanding anything in the Agreement to the contrary, Administrator and Insurer agree as follows: 1. Applicability. This Addendum is required in order to include the terms mandated by Maine Re- vised Statutes, Title 24-A, Chapter 18 to the extent such requirements are applicable to the services provided by Administrator under the Agreement, and such requirements are not already addressed in the Agree- ment. This Addendum applies to the extent Eligible Person(s) reside in the State of Maine, and to the extent that Insurer is a "plan sponsor," "healthcare service plan," "health maintenance organization" or "Insurer" as defined in Title 24-a of the Maine Insurance Code. 2. General. In the event of a direct conflict between this Addendum and the Agreement, the applica- ble provisions of this Addendum shall control if required. Absent such direct conflict, the terms and con- ditions of the Agreement shall remain in full force and effect. Capitalized terms not defined in this Adden- dum shall have the same meaning as set forth in the Agreement. This Addendum may be modified from time to time pursuant to the Agreement. 3. Advertising. Administrator may use advertising pertaining to the Plan only if that advertising has been approved in advance by Insurer. 24-A Maine Rev. Stat. § 1906(5). 4. Communications with Eligible Persons. Any policies, certificates, booklets, termination notices, or other written communications delivered by Insurer to Administrator for delivery to Eligible Persons shall be delivered by Administrator promptly, after receipt of instructions from Insurer to deliver them. 24-A Maine Rev. Stat. § 1906(6). 5. Actions of Insurer. When acting as an administrator, the acts of Administrator are deemed to be the acts of Insurer. In addition to any other applicable provisions of law, Insurer is accountable and may be penalized by the superintendent of the Maine Bureau of Insurance, as provided for in Title 24-A of Maine Revised Statutes, for the actions of its administrators. 24-A Maine Rev. Stat. § 1906(10)-(11). 6. Record Retention. 6.1 The Agreement. Administrator and Insurer agree to retain the Agreement and any addenda or amendments thereto, including this Addendum, as part of their respective official records during the term of the Agreement and for at least seven (7) years thereafter. 24-A Maine Rev. Stat. § 1906(2). 6.2 Maintenance. During the term of the Agreement and for at least seven (7) years thereafter, Administrator shall maintain adequate books and records of all transactions involving Insurer and Eligible Persons. Such books and records shall be maintained in accordance with generally accepted standards of business recordkeeping. Administrator shall not be required to maintain copies of books and records if the originals are returned to Insurer before the end of the 7 -year period. Administrator shall maintain evidence of the return of the originals for the balance of the 7 -year period. 24-A Maine Rev. Stat. § 1906(3). 6.3 Maine Insurance Commissioner Access. Administrator acknowledges that 24-A Maine Revised Statutes § 1906(9) provides that "Upon request of the superintendent, an administrator shall make 124 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.