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Docusign Envelope ID: 921 F7A24-D5CE-4BCC-9F3C-5E7844661266 NORTH CAROLINA TPA REGULATORY ADDENDUM With respect to the following provisions required by the State of North Carolina, "Administrator" shall mean RIGHTWAY, and "Insurer" shall mean "Client" as that term is defined in the Agreement. Notwithstanding anything in the Agreement to the contrary, Administrator and Insurer agree as follows: 1. Applicability. This Addendum is required in order to include the terms mandated by N.C. Gen. Stat. §§ 58-56-6, et seq. This Addendum applies to the extent Eligible Person(s) reside in the State of North Carolina, Insurer is an "insurer" as defined in N.C. Gen. Stat. § 58-56-2(4), such requirements are applicable to the services provided by Administrator under the Agreement and such requirements are not already ad- dressed in the Agreement. 2. General. In the event of a direct conflict between this Addendum and the Agreement, the applica- ble provisions of this Addendum shall control if required. Absent such direct conflict, the terms and con- ditions of the Agreement shall remain in full force and effect. Capitalized terms not defined in this Adden- dum shall have the same meaning as set forth in the Agreement. This Addendum may be modified from time to time pursuant to the Agreement. 3. Written Agreement Necessary. Administrator may not act in the capacity of third party admin- istrator to Insurer until this Agreement is in place. The written agreement shall be retained as part of the official records of both Insurer and Administrator for the duration of the agreement and for five years there- after. N.C. Gen. Stat. § 58-56-6(a). 4. Termination. Insurer or Administrator may, with written notice, terminate the Agreement for cause as provided in the Agreement. Insurer must fulfill any lawful obligations with respect to policies affected by the Agreement, regardless of any dispute between Insurer and Administrator. N.C. Gen. Stat. § 58-56-6(c). 5. Payment to Administrator. The Parties agree that Administrator will not collect any premiums or charges for insurance paid by or on behalf of any Eligible Person for Insurer. The payment of return pre- miums or Claim payments forwarded by Insurer to Administrator, if any, is not considered payment to Eligible Person or claimant until the payments are received by the Eligible Person or claimant. This section does not limit any right of Insurer against Administrator resulting from the failure of Administrator to make payments to Insurer, claimants, or Eligible Persons. N.C. Gen. Stat. § 58-56-11. 6. Delivery of Materials to Eligible Persons. Any policies, certificates, booklets, termination no- tices, and other written communications delivered by Insurer to Administrator for delivery to Eligible Per- sons shall be delivered by Administrator promptly after receipt of instructions from Insurer to deliver them. N.C. Gen. Stat. § 58-56-46. 7. Maintenance of Records. 7.1 Administrator shall maintain and make available to Insurer complete books and records of all transactions performed on behalf of Insurer. The books and records shall be maintained in accordance with prudent standards of insurance record keeping and must be maintained for a period of at least five years after the date of their creation. N.C. Gen. Stat. § 58-56-16(a). 7.2 The Commissioner of the North Carolina Department of Insurance shall have access to books and records maintained by Administrator for the purposes of examination, audit, and inspection. The 143 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.