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Docusign Envelope ID: 921 F7A24-D5CE-4BCC-9F3C-5E7844661266 EXHIBIT 2 DESCRIPTION OF SERVICES Section 1. Implementation Services. RIGHTWAY will assign designated personnel to Client in order to implement the Services provided under this Agreement. The RIGHTWAY implementation team will facilitate the implementation of all aspects of the Client pharmacy benefit program and will provide Client the following standard implementation services: (a) loading Eligibility Files; (b) encoding Client's Plan Documents within the RIGHTWAY information services and Claims processing systems; (c) creating and encoding Client's Plan Documents within the Participating Pharmacy network active in the RIGHTWAY system; (d) initiating for Client a standard reporting package, without modification, from RIGHTWAY's standard report library; (e) implementing standard RIGHTWAY system edits; (f) development of standard identification cards with RIGHTWAY logo for digital use, or providing processing information needed by Client for production of a combined identification card by Client; (g) enabling Client's connectivity through a virtual private network or file transfer protocol to RIGHTWAY's system; (h) implementing standard Prior Authorization guidelines required by Client (when Prior Authorization services are purchased without customization); (i) producing standard Prior Authorization letters, from RIGHTWAY's standard library (when Prior Authorization services are purchased without customization); and 0) launching email activation campaign to Eligible Persons to facilitate use of RIGHTWAY app. Section 2. Client Services. RIGHTWAY will assign to Client and Plans an account manager to direct Client's pharmacy benefit program following implementation. The account manager, assisted by pharmacists and other RIGHTWAY personnel, will respond to general inquiries and requests from Client's benefit group and will provide general support and consultative services related to Plan design, Covered Products utilization and charges, Participating Pharmacy network changes, Eligible Person communications and Formulary management and support. Section 3. Call Center Services. RIGHTWAY will maintain call centers, which will be accessible through a toll-free telephone line, responsible for responding to inquiries from Participating Pharmacies, other providers, and Eligible Persons regarding the Services provided by RIGHTWAY under this Agreement. Call center personnel will respond to questions related to eligibility of individuals, Plan Documents, Cost -Sharing Amounts, maximum benefit status, direct reimbursement, and in the case of Participating Pharmacies, online adjudication instruction. RIGHTWAY customer service will be available twenty-four hours a day, seven days a week, excluding Christmas Day and Thanksgiving Day. RIGHTWAY reserves the right to change such hours of operation and RIGHTWAY shall notify Client and the Participating Pharmacies prior to any such changes, provided that any such changes will comply with applicable Law. Section 4. Eligible Person Materials. Upon Client request and as documented in the Plan benefit summary document executed by the Client, RIGHTWAY will provide identification cards in accordance with the fees outlined in Exhibit 3 (Administrative Services Fee Schedule), unless provided by a third party designated by Client or by Client directly. If Client elects to use a third party to provide the identification card or to provide it directly, the cost will be the responsibility of the Client. Section 5. Pharmacy Network. RIGHTWAY will provide a network of Participating Pharmacies including Retail Pharmacies, Mail Service Pharmacies, and Specialty Pharmacy Participating Pharmacies, that will perform pharmacy services for Eligible Persons according to their Participating Pharmacy agreement. Although the composition of the Participating Pharmacy network may change due to the 28 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.