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Docusign Envelope ID: 921 F7A24-D5CE-4BCC-9F3C-5E7844661266 from compliance with such performance guarantee until such circumstances have been resolved and any existing backlogs or other related effects have been eliminated. The amounts owed for failure to meet the performance guarantees shall be Client's sole monetary remedy, in addition to correction or any reimbursement associated with payment or billing errors. tMPLEMENTATION PERFORMANCE STANDARD through Year One) Category Performance Standard Level Amount at Risk Delivery and Timeliness Per agreed upon implementation timeline Client Specific 20% of Initial Welcome Packets to Eligible Persons Eligibility File Load and Per agreed upon implementation timeline Client Specific 20% Testing Overall Client RIGHTWAY will establish a survey to be Client Specific 20% Satisfaction used for measurement of this PSG. Overall Client Satisfaction will be scored using RIGHTWAY's standard scale. An average score of at least 80% of the total scale value is needed. For every 10% points under 80%, 50% of the total amount at risk will be assessed up to 100%. Penalty is due to Client sixty (60) days following receipt of survey results ID Card Production Per agreed upon implementation timeline Client Specific 5% Initial Contract RIGHTWAY will deliver an Agreement Client Specific $5,000 per Business Turnaround reflecting no less than the contract terms Day the Agreement as agreed upon during the RFP process no is late up to a maxi - later than 15 Business Days after the mum of $20,000 award of business 73 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.