2025-142A - Laserfiche WebLink

Home Browse Search

Master Services Agreement This Master Services Agreement ("Agreement") is entered into this i ae day of AOaS by and between Indian River County, a corporation having its principal place of business located at 1800 27th St Bldg B, Vero Beach, FL 32960-0310 ("Client") and ARAG Insurance Company and/or ARAG Services, LLC, Iowa companies with a principal place of business at 500 Grand Avenue, Suite 100, Des Moines, IA 50309 ("ARAG"). WHEREAS, ARAG shall provide administrative and other services as set forth in this Agreement. NOW THEREFORE, the parties hereto, in consideration of the mutual covenants herein contained, agree as follows: 1. Application of this Agreement a. ARAG shall provide administrative and other services as set forth in this Agreement, related to the offering of a legal plan. b. Client and ARAG agree to Program Participation as outlined in Addendum A. c. The Term and Rate Document is attached, marked as Exhibit A, and by this reference is incorporated into this Agreement. 2. Term The term of this Agreement is indicated in Exhibit A. 3. ARAG Representations a. ARAG shall perform the services outlined in this Agreement in a professional manner, and each employee of ARAG who performs work pursuant to this Agreement shall be qualified to perform the work assigned to such employee. Additionally, ARAG agrees, represents, and warrants that it has and follows, and will continue to have and follow, quality control procedures, and hiring standards that will enable it to fully satisfy and perform its obligations under this Agreement. b. The parties understand that ARAG performs monthly, scheduled maintenance activities and upgrades on its systems. Servers will be down and unavailable each month on the third Saturday between 7:00 p.m. and 7:00 a.m. Sunday, Central Standard Time. While the site is down, a message will be posted indicating the site is temporarily unavailable with instructions to check back later. 4. Confidential Information a. In connection with the performance of this Agreement, the parties may disclose certain Confidential Information to each other as hereinafter defined. The party receiving the Confidential Information (the "Recipient") from the disclosing party (the "Discloser") shall comply with all applicable state and federal laws and regulations concerning the privacy and security of any and all Confidential Information and shall otherwise hold such information in strict confidence. The Recipient agrees not to disclose or make available, directly or 19436 Indian River County MSA 2025 ® 2024 ARAG North America Inc.