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Table of Contents <br />Article 1. General Scope of Contractor's Services....................................................... 1 <br />Article 2. Definitions.......................................................................................... 2 <br />Article 3. Term................................................................................................. 2 <br />Article 4. Obligations of SWDD............................................................................. 2 <br />Article 5. Customer Convenience Centers (CCCs) Operations and Maintenance .................. 2 <br />Article 6. Personnel.......................................................................................... it <br />Article 8. Office and Facilities............................................................................. 14 <br />Article 9. Inspections, Recordkeeping and Reporting ................................................ 14 <br />Article 10. Compensation.................................................................................. 16 <br />Article 11. Ownership of Materials..................................................................... 16 <br />Article 12. Performance.................................................................................... 16 <br />Article 13. Emergency Services...........................................................................20 <br />Article 14. Change to Service, Law, or Regulation..................................................... 21 <br />Article 15. Insurance........................................................................................ 21 <br />Article 16. Complaints and Disputes..................................................................... 23 <br />Article 17. Termination.................................................................................... 24 <br />Article 18. Other Terms and Conditions................................................................ 26 <br />Exhibit 1. Definitions....................................................................................... 32 <br />Exhibit 2. Rates.............................................................................................. 35 <br />Exhibit 3. Calculation of Rate Adjustment..............................................................36 <br />ACTIVE: 38438749.1 <br />