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PUBLIC SAFETY COMMUNICATIONS SYSTEM MAINTENANCE AGREEMENT This Public Safety Communications System Maintenance Agreement ("Agreement') is entered into as of Effective Date by and between Communications International, Inc., located at 2150 151 Ave, Vero Beach, Florida 32960 ("Ci"), and the Customer set forth on Page 1 of this Agreement. Ci and Customer may also be referred to herein, individually, as a "Party", and, collectively, as the "Parties". WHEREAS Ci provides maintenance services for two-way radio communications systems and other electronic equipment; and WHEREAS the Customer desires to contract the repair and maintenance of certain two-way radio equipment and other electronic equipment as described herein; and WHEREAS the Parties desire to establish terms, conditions, and pricing under which the equipment will be maintained; and WHEREAS the Parties hereby desire to enter into this Agreement to set forth, in writing, their respective rights, duties and obligations hereunder. NOW, THEREFORE, for and in consideration of the mutual promises herein contained and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged and confessed, the Parties agree as follows: DEFINITIONS 1.1. "Covered Equipment" is defined as the list of equipment in Attached B. 1.2. "Demand Services" shall mean services requested by Customer which are not included in the fixed fee arrangement in this Agreement and where the work order for the Demand Service has a price for labor, materials, and expenses of less than the Demand Service Level Requiring No Pre -approval, as defined in the Service Option Elections. Labor rates for Demand Services shall follow the rates defined in Attachment D. 1.3. "Effective Date" shall mean the date set forth on Page 1 of this Agreement. 1.4. `Emergency Services" shall mean services that are available by Ci twenty-four (24) hours per day, seven (7) Days per week, including Federal and State Holidays to address Service Level 1 and Service Level 2 issues. 1.5. "Fixed Equipment" is defined as the site repeater stations and associated equipment, multi - site coordinator, console electronic equipment and radio control stations and as otherwise specified described as Fixed Equipment in this Agreement. 1.6. "Normal Working Hours" shall mean 8:00 am until 5:00 pm, in the time zone of the Customer's primary office, Monday through Friday, excluding Federal and State Holidays (`Business Days"), unless otherwise defined. 1.7. "Services" shall mean those services to be provided by Ci to the Customer pursuant to this Agreement, including but not limited to maintenance, repair, replacement, labor, and testing. 2