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ATTACHMENT G: NOC Master Services Agreement for Reference on the Terms that Are Passed -Through by Ci to Customer THIS MASTER SERVICES AGREEMENT ("Agreement") is made and entered into between Communications International, Inc. [on behalf of Customer], (hereinafter referred to as "Ci") and UHarris. 1.DEFINITIONS Definitions are those set out in the Definitions attached to this Agreement [applying only to this example pass-through set of terms]. 2.SCOPE. This Agreement describes the terms and conditions for (a.) purchases by Ci of Services and (b.) delivery by UHarris of the Services to Ci or otherwise delivered by L3Harris to Ci. L314arris shall provide the Services described in this Agreement or other document(s) attached to and made part of this Agreement. (c.) SOWS may contain definitions, terms, and conditions specific to that SOW. (d.) At Ci's request, L311arris may also provide Demand Services at L3Harris's Demand Services rates. (e.) All Services provided under this Agreement are only applicable to the Equipment listed in the Equipment List attached to this Agreement. 3.CONDITIONS OF SERVICE. (a.) All Equipment must be in good working order on the Commencement Date of this Agreement or for additional Equipment at the time the additional Equipment is added to the Agreement. (b.) On the Commencement Date of this Agreement, or within thirty (30) days of the Commencement Date, Ci shall provide L311arris with an Equipment serial number list of all Equipment to be covered under this Agreement. (c.) Ci must promptly notify UHarris of any Equipment failure or when any Equipment is lost, damaged, stolen or taken out of service. (d.) If Ci purchases additional Equipment that becomes part of the same system as the initial Equipment, the additional Equipment may be added to this Agreement and will be billed at the applicable rates after the original warranty for such Equipment expires. (e.) Ci is solely responsible for obtaining and complying with any necessary permits and licenses from the Federal Communications Commission, or any other Federal, State, tribal local governmental authority, related to the purchase, installation, erection, and operation of any Equipment hereunder. 4. SITE ACCESS, SERVICE TIMES. (a.) If applicable on-site Response Times are based on the assumption that the site is accessible by normal transportation methods and vehicles. On -Site Response Time requirements exclude site locations that require extensive drive time due to traffic conditions or site locations where specialized vehicles are required. (b.) Ci is responsible to ensure that all necessary clearances, escorts, ID cards, network access requirements including custom software or security credentials, or other special requirements have been provided to L311arris in advance to allow technicians prompt access to any Equipment requiring service that may be located in a secured or limited access area under Ci's control. (c.) Ci agrees to provide L311arris an appropriate work environment and unlimited access, working space including heat, light ventilation, electric current and outlets, and local wireless and telephone access for the use of L3Harris service personnel in the Equipment's physical location. (d.) Ci shall be billed at Demand Services rates for time lost or changes due to any delay caused by Ci in the provision or execution of the Services. 32