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11. Force Maieure. Ci shall be liable for any failure or delay in performing an obligation under this
<br />Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of
<br />God, accident, riots, war, terrorist act, epidemic (including, without limitation, cases of illness or condition,
<br />communicable or non -communicable, caused by biotenrorism, pandemic influenza, or novel and
<br />highly infectious viruses, agents or biological toxins), pandemics, disease, quarantine restrictions, civil
<br />commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service
<br />provider, fuel, carrier or labor shortages, natural catastrophes, governmental acts or omissions, new or
<br />increased tariffs, duties or related costs, trade policy, sanctions, import/export restrictions, changes in laws
<br />or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
<br />For the avoidance of doubt, Force Majeure shall include changes in market prices or conditions resulting
<br />from any of the foregoing which causes financial distress or the inability of Ci to make a profit or avoid a
<br />financial loss. The obligations and rights of Ci so excused will be extended on a day-to-day basis for the
<br />period of time reasonably necessary to overcome the effects of the underlying cause of the delay; provided
<br />however, if such period extends beyond sixty (60) days Ci may cancel this Agreement.
<br />12. Restrictive Covenant. Customer agrees that, during the Initial Term and any Renewal Term of this
<br />Agreement and for a period of twelve (12) months following its termination or expiration, it shall not,
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<br />Aerations.
<br />Workarounds exist, but the issue still
<br />requires timely resolution to prevent
<br />escalation.
<br />Severity Level 3 (Non -Emergency)
<br />Next Business Da
<br />Severity Level 3.(Non.
<br />issue is defined as a low -impact
<br />Respond within one Business
<br />Emergency)
<br />problem, cosmetic defect, or general
<br />Day to begin remote diagnosis
<br />support request that:
<br />nd attempt remote resolution.
<br />oes not impact core system
<br />functionality, and
<br />Arrive on-site during Business
<br />Does not interrupt normal operations,
<br />Hours, as needed, to diagnose an
<br />and
<br />resolve the issue.
<br />Can be addressed during routine
<br />aintenance cycles.
<br />This includes (but is not limited to):
<br />Minor alarms that do not prevent or
<br />prohibit use of the Fixed Equipment
<br />Site environmental alarms
<br />An individual dispatch console that is
<br />inoperable
<br />Individual dispatch control stations that
<br />e inoperable
<br />Minor user interface issues or cosmetic
<br />bugs
<br />Documentation errors or clarification
<br />requests
<br />Feature enhancement requests
<br />General how-to questions or
<br />configuration guidance
<br />11. Force Maieure. Ci shall be liable for any failure or delay in performing an obligation under this
<br />Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of
<br />God, accident, riots, war, terrorist act, epidemic (including, without limitation, cases of illness or condition,
<br />communicable or non -communicable, caused by biotenrorism, pandemic influenza, or novel and
<br />highly infectious viruses, agents or biological toxins), pandemics, disease, quarantine restrictions, civil
<br />commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service
<br />provider, fuel, carrier or labor shortages, natural catastrophes, governmental acts or omissions, new or
<br />increased tariffs, duties or related costs, trade policy, sanctions, import/export restrictions, changes in laws
<br />or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.
<br />For the avoidance of doubt, Force Majeure shall include changes in market prices or conditions resulting
<br />from any of the foregoing which causes financial distress or the inability of Ci to make a profit or avoid a
<br />financial loss. The obligations and rights of Ci so excused will be extended on a day-to-day basis for the
<br />period of time reasonably necessary to overcome the effects of the underlying cause of the delay; provided
<br />however, if such period extends beyond sixty (60) days Ci may cancel this Agreement.
<br />12. Restrictive Covenant. Customer agrees that, during the Initial Term and any Renewal Term of this
<br />Agreement and for a period of twelve (12) months following its termination or expiration, it shall not,
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