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Indian River County, Florida <br />*xroA # MEMORANDUM <br />!6 <br />Indian River County <br />Administration Complex <br />1801 27th Street <br />Vero Beach, Florida 32960 <br />indianriver.gov <br />File ID: 25-0888 Type: Consent Staff Report Meeting Date: 9/23/2025 <br />TO: BOARD OF COUNTY COMMISSIONERS <br />THROUGH: John A. Titkanich, Jr., County Administrator <br />Kristin Daniels, Director, Office of Management and Budget <br />Jennifer Hyde, Procurement Manager <br />FROM: Shelby Ball, Procurement Specialist <br />DATE: September 3, 2025 <br />SUBJECT: Approval of UniFirst Customer Service Agreement and Addendum <br />BACKGROUND <br />On October 18, 2022, the Board approved a Customer Service Agreement for uniform rental services with <br />UniFirst. The effective term commenced On October 19, 2022, when installation was complete, and will expire <br />on October 18, 2027. <br />Staff has been satisfied with the service and uniforms provided by UniFirst but would like to enter into a new <br />agreement to facilitate more amicable terms and conditions, streamlined service and updated contract <br />provisions. New services include a dedicated online customer portal that will allow us to view invoices, open <br />service requests and track the lifecycle of a uniform. <br />The new agreement is based on an RFP competitively awarded by the Sourcewell cooperative group, to which <br />the County belongs. The term of the agreement is 60 months, with subsequent 60 -month terms to be brought <br />before the Board for approval approximately 120 days prior to the effective date. <br />Staff has negotiated modifications to the agreement that are memorialized in an addendum. <br />BUDGETARY IMPACT <br />Funding will come from applicable department uniform accounts, with no change in pricing. <br />PREVIOUS BOARD ACTIONS <br />Original agreement approval in 2022. <br />STAFF RECOMMENDATION <br />Staff recommends the Board of County Commissioners approve the Customer Service Agreement and <br />Addendum, and authorize the Chairman to execute them after the County attorney has approved them for as to <br />form and legal sufficiency. <br />Indian River County, Florida Page 1 of 2 Printed on 9/18/2025 <br />power try LegistarTM <br />