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The customer `s trust and confidence must be maintained in our product. The <br />work of establishing and maintaining plant permitting and operator licensing with outside <br />governmental agencies provides the Quality Control Standards which are key in <br />maintaining the customer trust and confidence that assures that every time they turn on the <br />tap, safe potable water will flow out. <br />OPERA TIONSIMAINTENANCE <br />Another aspect of maintaining customer trust is the reliability of product delivery <br />and distribution. The Water And Wastewater Operations Group is the group which is <br />responsible for maintaining the Utility's 24 hour a -day, 7 day per week operation of the <br />distributions system. As shown by this graphic, this group provides the resources for <br />maintaining the Utility's distribution system (force mains & service laterals). Connection <br />of new customers, service to existing customers, the locating and marking service for <br />request for facility locations from outside entities are other essential services are provided <br />by this group. These services must be provided at any given time. The extent and <br />magnitude of these services are often unknown, until an inspection and assessment can be <br />made. This often puts the operations group into a React, Respond, and Repair Mode. <br />LIFT STA TION MAINTENANCE <br />Looking further into the basic operation of the Utility, another unique difference <br />between other manufacturing / service companies and the Utility is in the service side of <br />the business. As a company we sell a needed commodity, in this case potable water. We <br />provide transportation and delivery directly to our customer, Upon the use and <br />consumption of our product, our customer then pays us to remove and recycle the used <br />product, in this case wastewater. <br />The first step in this unique service _arrangement is the collection of the <br />wastewater, this is done by the Lift Station Operations Group. This group has the <br />responsibility of maintaining and keeping clear the 130 miles of gravity wastewater <br />collection mains within the Utility. However, the group's main responsibility is the <br />operation and maintenance of the 411 residential and 175 commercial lifts station that the <br />County has. These lift stations pumped over 951 million gallons of wastewater last year. <br />C, In <br />FEBRUARY 3, 1997 <br />MOK M0 FAGE47 ' <br />