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BOX 106,4'Aoi CRISIS LINE INFORMATION AND REFERRAL, INC. FACT SHEET Mission: Bringing people and services together by maintaining a comprehensive, up-to-date information and referral data base, providing telephone counseling, and giving opportunity for community education, collaboration and advocacy. *. Crisis Line Information and Referral (CLIR), a non-profit 501(c)(3) organization, provides a vital and critically important service to the community as the primary channel of access between the general public and social/human services. CLIR maintains a comprehensive and up-to-date information and referral data base which encompasses over 2,900 programs, support groups and other community resources. * Founded in 1977, CLIR serves primarily Martin and St. Lucie Counties. CLIR also provides regional coordination of information and referral services for Florida's District 15 (Martin, St. Lucie, Okeechobee and Indian River Counties). * CLHV Services: -Educating all of the region's residents (newcomers and longtime, alike) to the wealth of community services and opportunities. CLIR connects the public with and makes referrals to more than 1,400 non-profit organizations and public agencies. CLIR is a principal contributor to and editor of the "Where To Turn" directory and "Where To Turn" directory on disk, a compendium of community resources which is published annually by the Treasure Coast Coordination Coalition. -Providing active listening, non -directive telephone counseling service, with a focus on helping those experiencing crisis and/or in immediate need. CLIP, receives over 6,000 calls annually on its Martin County, St. Lucie County and Teen Hotlines. -Managing non -emergency calls for local police/shetiTs departments, freeing up emergency personnel and unclogging the 911 system. -Training non-profit organization and public agency personnel (including police department 911 dispatchers) on topics and skills such as active listening, dealing with difficult people, crisis assessment and management, etc. -Providing coordination of information and referral services and facilitating/promoting collaboration among community organizations and agencies (non-profit, public and private). CLIR serves as the lead agency for Mis and the Florida Information and Referral Services (FLAIRS) Network, a major (computerized) data management I & R system utilized by over 1,200 non-profit organizations and public agencies in District 15. The FLAIRS Network answers more than 1.2 million inquires about human and social services each year. CLIR is a lead agency among the principal agencies which oversee and operate more than 95 "First Stop" information and referral centers (a non-profit/public sector I & R collaborative). CLIR also provides data to and I & R services for the State of Florida's 8 Region 20 "One Stop" career and W.A.G.E.S. support centers. -Identifying and advocating for services to meet unmet and evolving community needs. CLIR compiles and distributes, on a quarterly and annual basis, statistical data and information (such as the Crisis Line Call Stats and "State of the Community" reports) which serves as a major planning tool/resource for non-profit organizations (including the United Way's Community Planning Initiative), public agencies (such as the Governor's "Team Florida" Commission, the Florida Department of Children and Families, the office of the Vice President of the United States of America, etc.) and county/local municipal government officials (including the Martin County Sustainable Community Program). * CLIR is governed by a volunteer Board of Directors, drawn from and representing communities throughout Martin and St. Lucie Counties, and managed by a small employed staff of professionals. CLIR depends on a corps of trained volunteers, who answer the telephone hotlines and share a variety of skills, experience and expertise. * CLIR is a United Way member agency and is also supported financially by donations and private contributions. CLIR receives no public dollars and is not affiliated with any governmental entity. Contributions to CLIR are tax-deductible to the extent provided by law as specified by Internal Revenue Service guidelines. For further information, contact: Gail M. Sudore, Executive Director Crisis Line Information and Referral, Inc. P.O. Box 2568 Stuart, Florida 34995 July 21, 1998 Business Phone #561-286-1126