Laserfiche WebLink
TECHNICAL SIPPORr <br />LASERFICHE ADMINISTRATION SERVICES <br />MCCi's Laserfiche Administration Services package is for clients who need a Laserfiche administrator, or <br />additional Laserfiche administration/implementation services. Pricing is based on MCCi's Project <br />Manager hourly rate discounted by 10% through purchasing an advanced block of services per year, <br />based on the products purchased. MCCi's Laserfiche Administration Services is an annual package and <br />will expire on the same date as your SAP plan. <br />MCCi Responsibilities <br />• Provide all that is included with MCCi Managed Services Package <br />• Provide a dedicated Laserfiche certified professional <br />• Laserfiche Administration services <br />• Configuration of basic Laserfiche filing workflows <br />• Configurations of Laserfiche Forms using off the shelf features <br />Client Responsibilities <br />• Configuration of backups <br />• Configuration of any general network, security, or operating system settings outside of <br />Laserfiche <br />• Providing an IT contact (internal or 3rd party) for MCCi to work with as necessary <br />• Providing remote access capabilities as needed. Client also agrees to be present and monitor <br />MCCi technical resources during any configuration changes. If the client requests MCCi to have <br />unattended access, the client assumes all responsibility for the related remote access session(s) <br />*For complex Forms, Workflow, and Transparent Records Management configurations, please discuss a <br />Business Process Configuration Service with your Account Executive <br />