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EXHIBIT A (Continued) REQUIREMENTS SUPPLIED. The Customer orders from UniFirst Corp. (together with its subsidiaries, 'UniFirst') rental and related services for all of Customers requirements for garments and other Items ('Merchandise') of the type listed on the reverse. at the prices and upon the terms and conditions outlined. Additional Merchandise requested by Customer, verbally or in writing, will also be covered by this Agreement. All rental Merchandise supplied to Customer remains the property of UniFirst. Customer warrants that it is not subject to, and that this Agreement does not interfere or conflict with, any existing agreement for the supply of the Merchandise or services covered. PERFORMANCE GUARANTEE. UNIFIRST GUARANTEES TO DELIVER HIGH QUALITY SERVICE AT ALL TIMES. All items of Merchandise cleaned, finished, inspected. repaired and delivered by UniFirst will meet or exceed its quality standards. or nonconforming items will be replaced by the next scheduled delivery day at no cost to Customer. Items of rental Merchandise requiring replacement due lo normal wear and tear will be replaced al no cost to Customer, save for any applicable personalization and set-up charges. Customer expressly waives the right to terminate this Agreement during the initial term or any extension thereof for deficiencies in services and/or quality of Merchandise unless: (1) complaints are first made in writing to UniFirst which set forth the precise nature of any deficiencies: (2) UniFirst is afforded al least sixty (60) days to correct any deficiencies complained of; and (3) UniFirst fails to correct those deficiencies complained of within sixty (60) days. In the event Customer complies with the foregoing and UniFirst fails to correct such deficiencies, Customer may terminate this Agreement by written notice to UnNFirst; providing that all previous balances due UniFirst have been paid in full and that all other conditions to terminate have been satisfied. Any delay or interruption of the service provided for this Agreement, by reason of acts of God. fires, explosions, strikes or other industrial disturbances_ or any other cause not within the control of UniFirst, shall not be deemed a breach or violation of this Agreement. TERM AND RENEWAL. This agreement is effective when signed by both the Customer and UniFirst Location Manager and continues in effect for 60 months (260 revenue weeks) after installation of Merchandise (for new customers) or of any renewal date. This Agreement will be renewed automatically and continuously for multiple successive 60 month periods unless Customer or UniFlrst gives written notice of non -renewal to the other at least 90 days prior to the next expiration date. PRICES AND PAYMENTS. All charges are based upon the total Merchandise covered by this Agreement and may change as the amount of such Merchandlse is Increased or decreased. Customer agrees to pay the additional service -related charges listed on the front of this Agreement. Charges relating to an individual leaving the Customer's employ can be terminated by giving notice to UniFirst and by returning or paying for any Merchandise issued to that individual. Any Merchandise payments required, pursuant to this Agreement, will be at UniFirst's list replacement price(s) then in effect. Each year. either upon the anniversary date of this Agreement or such other date as UniFirst may determine appropriate, the prices then in effect will be increased by the greater of the annual percent increase in the Consumer Price Index — All Urban Consumers, Serres ID: CUUR0000SAG, other goods and services or by 5%. Additional price increases and other charges may be imposed by separate written notice or by notation on Customer's Invoice. Customer may, however. decline such additional increases or charges by notifying UniFirst in writing within ten days after receipt of such notice or notation. Prices are based on fifty-two weeks of service per year, Customer agrees to pay all charges on receipt of invoice or, if a pre -approved charge customer, per standard terms. A late charge of 1 'Ft.% per month (1 6% per year) will be added to all amounts not paid within thirty days of invoice. If Customer fails to make timely payment, UniFirst may at any time and in its sole discretion, terminate this Agreement by giving written notice to Customer. whether or not UniFirst has previously enforced Customers obligation to make timely payments.. Customer agrees to pay, and will pay, all applicable sales. use. personal property and other taxes and assessments arising out of this Agreement. Customer agrees to a minimum weekly service charge, as indicated. DEFE CHARGE. Customer's invoices may include a DEFE CHARGE, that may vary for different customer, to cover all or only portions of certain expenses including: D = DELIVERY, or expenses associated with the actual delivery of services and products to customers places of business, primarily Route Sales Representative commissions, management salaries, vehicle depreciation, equipment maintenance, insurance, road use charges and local access fees. E = ENVIRONMENTAL, or expenses (past, present and future) UniFirst absorbs related to wastewater testing, purification, effluent control, solids disposal, supplies and equipment for pollution controls and energy conservation and overall regulatory compliance. F = FUEL, or the gas, diesel fuel, oil and lubricant expenses associated with keeping UniFirst's fleet vehicles on the road and servicing its customers. E = ENERGY, primarily the natural gas UniFirst uses to run boilers end gas dryers, plus other local utility charges. MERCHANDISE. Customer acknowledges that the Merchandise supplies Is for general occupational use and, unless otherwise specified, affords no special wearer protections. Customer agrees 10 notify employees to that effect. If the Merchandise supplied is designated as flame resistant ('FR'). 1 is intended only to prevent the ignition and burning of fabric away from the point of high heat impingement and to be self -extinguishing upon removal of the ignition source. Flame resistant garments will not provide significant protection from burns in the Immediate area of high heat contact, due to thermal transfer through the fabric and/or destruction of the fabric in the area of such exposure. Flame resistant garments are designed for continuous wear as a secondary level of protection. Primary protection is still required for work activities where direct or significant exposure to heat or open flame is likely to occur. Customer acknowledges that UniFirst makes no representation, warranty or convent regarding the flame resistant characteristics of FR garments or their fitness or suitability for Customers intended use. UniFirst advises that only special FR emblems be used on FR garments. If the Merchandise supplies is visibility wear, it is intended to provide improved conspicuity of the wearer under daylight conditions and when illuminated by a light source of sufficient candlepower at night. It Is Customers responsibility to determine the level of conspicuity needed by wearers under specific work conditions. Further, Customer agrees that the garments alone do not ensure conspicuity of the wearer and that additional safety precautions may be necessary. The garments supplied satisfy particular ANSI/ISFA standards only if so labeled. Customer acknowledges that UniFirst makes no representation, warranty or covenant regarding the visibility performance of garments or their suitability for Customer's intended use. Customer agrees to Indemnify and hold harmless UniFirst and its employees and agents from and against all claims, injuries or damages to any person or property resulting from Customers or Customer's employees use of the Merchandise, including without limitation all claims, injuries or damages arising from any alleged defects.