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BOARD OF COUNTY COMMISSIONERS <br /> _ <br /> 4..A <br /> June 10, 2015 By Email and FedEx <br /> KeeClean Management, Inc. <br /> Attn: Jay Green <br /> 3505 Lake Lynda Drive, Suite 200 <br /> Orlando, FL 32817 <br /> Jay.Green@KeeClean.com <br /> Subject: Indian River County RFP 2015014—Custodial Services <br /> Dear Mr. Green: <br /> During the three months KeeClean has been contracted to provide custodial services at our 43rd Avenue <br /> Complex facilities, numerous failures to comply with the scope of work as outlined in the Request for <br /> Proposals (RFP) and agreement have been identified. While initial problems with new service are not <br /> uncommon, by the three month mark, a vendor should be meeting the requirements of the contract <br /> more often than not. <br /> Some of the issues encountered include: recycling bins not emptied; recycling bins emptied into trash <br /> instead of designated recycling container; trash cans not emptied (sometimes for consecutive days); <br /> buildings are not swept or vacuumed; rooms, offices and entire locations not cleaned at all;trash bags <br /> not replaced;toilets and urinals not cleaned; bathroom floors not mopped. <br /> The KeeClean contract manager has been immediately notified of these and other issues by email, <br /> however many continue to occur. Of the daily cleaning requirements, KeeClean has failed to complete <br /> more than half consistently. Your employees have indicated they have not been trained on the <br /> requirements or how to clean. County employees have also been told by your staff entire rooms will <br /> be omitted from cleaning indefinitely because it would require time they will not be paid for. We <br /> understand our original contract manager has been replaced, however the new contract manager <br /> appears to be new to your firm, as he does not even have a KeeClean email address. We have no reason <br /> to expect service will improve. <br /> The service provided to Indian River County by KeeClean to date does not meet the requirements as <br /> defined in the RFP and agreement, and therefore constitutes a substantial failure to perform. Per <br /> Article 7.3,the County is entitled to terminate the agreement for such failure after making a seven day <br /> written notice. We intend to request authorization to make said notice from our Board of County <br /> Commissioners at its June 23, 2015 meeting. If approved,the notice of termination would be sent that <br /> same day and made effective July 1, 2015. <br /> Office of Management and Budget•Purchasing Division <br /> 1800 27th Street,Vero Beach,Florida 32960•(772)226-1416•Fax:(772)770-5140 <br /> E-mail:purchasinR@ircgov.com <br /> 79 <br />