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PHYSIO -CONTROL, INC.
<br />TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS
<br />Customer's signature on this Agreement or a valid purchase order referencing this Technical Service Support Agreement is required
<br />prior to Physio -Control's acceptance and performance of this Agreement. This Agreement covers only the equipment listed on
<br />Schedule A ("Covered Equipment") These terms constitute the complete agreement between the parties and they shall govern over
<br />any other documents, including Customer's purchase order These terms may not be revised in any manner without the prior written
<br />consent of Physio -Control.
<br />SERVICES. The Services provided under this Agreement are set forth on Schedule A. Physio -Control strives, but does not guarantee,
<br />to return service calls within two (2) hours and to resolve service issues within twenty-four (24) hours. Following Services,
<br />Physio -Control will provide Customer with a written report of actions taken or recommended and identification of any materials
<br />replaced or recommended for replacement. The following Services are available and further described as they relate to each specific
<br />Physio -Control device on Schedule B:
<br />"Repair Plus Service" or "Repair Only Service" means repairs, Battery Replacement Service, parts and labor necessary to
<br />restore Covered Equipment to original specifications, subject to Exclusions (as set forth below)
<br />"Preventative Maintenance" or "Inspection Only Service" means inspection and adjustment to maintain Covered Equipment in
<br />satisfactory operating condition. Inspections include tests, measurements, and a thirty -point evaluation of Covered Equipment.
<br />Covered Equipment is properly calibrated, mechanical operations are checked and adjusted, if necessary, and output
<br />measurements are verified to function properly Electrical safety checks are also performed in accordance with National Fire
<br />Protection Association (NFPA) guidelines. Preventative Maintenance and Inspection Only Service are subject to Exclusions.
<br />"Comprehensive Service" or "Repair & Inspect Service" means repairs, Battery Replacement Service, parts and labor necessary
<br />to restore Covered Equipment to original specifications, and inspections to verify proper device calibration, mechanical
<br />operations and output measurements, electrical safety'check in accordance with NFPA guidelines, and Updates (as set forth
<br />below), subject to Exclusions.
<br />"Battery Replacement Service" means replacement of batteries on a one-for-one, like -for -like basis, up to the number of batteries
<br />and/or devices listed in Schedule A. Only batteries manufactured or distributed by Physio -Control are eligible for replacement.
<br />Battery replacement is available upon Customer notification to Physio -Control of the occurrence of (i) battery failure as
<br />determined by Customer's performance testing and evaluation in accordance with the applicable Operating Instructions, or (ii) as
<br />recommended in the applicable device's Operating Instructions.
<br />At the discretion of Physio -Control, battery replacement shall be effected by shipment to Customer and replacement by
<br />Customer, or by on-site delivery and replacement by a Physio -Control Service Technician. Upon Customer's receipt of a
<br />replacement battery, the battery being replaced shall become the property of Physio -Control, and Customer must return the
<br />battery being replaced to Physio -Control for proper disposal. In the event that Physio -Control does not receive the battery being
<br />replaced, Physio -Control will invoice Customer the then -current rate for the replacement battery
<br />"On -Site Service" means that a Physio -Control factory -trained technician will provide Services at Customer's location. Services
<br />will be performed between 8:OOam and 5.00pm local time, Monday through Friday, excluding holidays. Customer is to ensure
<br />Covered Equipment is available for Services at scheduled times. Some Services may not be completed On -Site. Physio -Control
<br />will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated facility for repair
<br />"Ship -In Service" means that Services will be performed at Physio -Control's designated facility Physio -Control will cover
<br />round-trip freight for Covered Equipment that is sent to our designated facility for Services.
<br />If Covered Equipment is not available when Services are scheduled or Customer requests services or goods not covered by this
<br />Agreement or outside of designated Services frequency or hours, Physio -Control will charge Customer for such services at 10% off
<br />Physio -Control's standard rates (including overtime, if appropriate) and applicable travel costs in addition to the contract price. Repair
<br />parts required for such repairs will be made available at 15% off the then -current list price.
<br />EXCLUSIONS. Unless otherwise specified, Services do not include the following Exclusions.
<br />• supply or repair of accessories or disposables �. a .a
<br />'g ie'al'`.� .$:':�C?a.'� .Yi ti�±"vli��S�.:Yr^.°�i[t:'i
<br />• repair of damage caused by misuse, abuse, abnormalliperating conditions operator errors"acts of God, and use of
<br />'4`'�°`a?,�°f'd'flC8 ,d �+:ai di3Ji��aB b<+ldt,tt
<br />batteries, electrodes, or other products not distributed by Physio9Coni'rol
<br />• case changes
<br />• repair or replacement of items not originally distributed or installed by Physio -Control
<br />• Upgrades, and installation of Upgrades �W.....�.•....� a
<br />• battery maintenance, performance testing, evaluation; removal?and recycling
<br />,•".', ; `
<br />LOANERS. If Covered Equipment must be removed from use to complete Services,' Physio -Control will strive to provide Customer
<br />with a similar loaner device until the Covered Equipment is returned: Customer assume'scomplete responsibility for the loaner and
<br />shall return the loaner at Customer's expense to Physio -Control in,the same condition as received, upon the earlier of the return of the
<br />Reference:Number:: AC -0152 3° ` ,Renewal
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<br />*42
<br />'"`cif 10/6/2Qage '•'of 6
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