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Item # <br />PE <br />EN ti'OU NEED IT MOST <br />Date • <br />Indian River County -2014 <br />CaII Volume <br />Referrals <br />Services <br />Chats, IM's & Emails* <br />Database Visits** <br />5,062 <br />6,775 <br />815 <br />409 <br />3,212 <br />* Total Agency Count <br />** Estimated from computer sampling of a total of 57,275 on-line visits. <br />6,524 <br />Problems & Needs <br />Age of Callers <br />1% of callers were under 18 years old <br />64% of callers were between 18-59 years old <br />21% of callers were 60+ years old <br />14% Unknown <br />a;hrl <br />Adrr <br />HomelessServkes <br />3% <br />Case of the Year <br />And elderly man called 2-1-1 because he wasn't feeling well. He lived alone and <br />had just been discharged from the hospital a few hours before. During the con- <br />versation, our Specialist learned that the caller had just given himself a dose of <br />insulin. He didn't want to go back to the hospital since he had just been released. <br />He thought that he might feel better after he got something to eat. Our 2-1-1 <br />Specialist was concerned because she thought insulin may have been given to <br />this patient prior to discharge. So the Specialist obtained permission to contact <br />the caller's doctor. Upon learning the details, the doctor indicated the patient <br />should not have taken insulin. The doctor was extremely concerned as well and <br />sent 911 to the house to bring the patient back to the hospital, where he was <br />treated successfully. The doctor's office was very grateful for 2-1-1's interven- <br />tion and told us that this was a very serious situation and the elderly gentleman';! <br />could have died without our quick support. <br />Types of Calls <br />Assessment & Referral — 54% <br />assessed caller's needs & then provided referrals to meet those needs <br />Counseling -21% <br />responded to the emotional state of the caller in addition to assessing needs <br />Counseling, Assessment & Referral —12% <br />Responded to emotional state, assessed caller's needs, & provided referrals <br />Information Only— 8% <br />provided basic information such as a phone # or eligibility req. for services <br />Advocacy/Linkage — 3% <br />assisted the caller in navigating the complex & overwhelming health& human services system. <br />Emergency Intervention/Follow-up-2% <br />Top 10 Referral Agencies <br />Treasure Coast Homeless Services Council 944 <br />Indian River County Human Services 679 <br />St Vincent de Paul Society (Vero Beach) 552 <br />The Salvation Army (Indian River County) 291 <br />St Vincent de Paul Thrift Store (Wabasso) 270 <br />St. Helen's Catholic Church 196 <br />Florida Department of Children and Families 175 <br />Senior Resource Association 169 <br />Florida Rural Legal Services 155 <br />Indian River County Free Meals 144 <br />