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INDIAN RIVER COUNTY, FLORIDA <br /> MEMORANDUM <br /> TO: Joseph A. Baird, County Administrator <br /> THROUGH: John King, Director 1� ^ <br /> Department of Emerge, Sanvices <br /> FROM: Paula Cantlon, 911 Database Coordinator' <br /> DATE : June 28 , 2006 <br /> SUBJECT : Approval of Addendum to BellSouth Special Service Agreement <br /> DESCRIPTION AND CONDITIONS : <br /> On May 4 , 2004 , the Board approved an agreement with BellSouth to replace the Call-Taker <br /> equipment within the two (2) E911 Public Safety Answering Points (PSAPs) ; this was in <br /> response to the new requirements issued by the Federal Communications Commission for <br /> receiving wireless (cellular) telephone calls. By means of a GIS basemap, and X/Y coordinates <br /> provided by the telco provider, the new equipment can, in most cases, determine the caller' s <br /> location. <br /> Statistics showing the call volumes and effectiveness of this call-taking equipment is available <br /> through Management Information Systems (MIS) reporting software. These statistics are an <br /> invaluable tool in monitoring the number of 911 calls received into the PSAP as well as duration <br /> of the call, total number of call transfers to other PSAPs, abandoned calls, etc . This method of <br /> reporting statistics on 911 calls is the only valid method of collecting data since it comes directly <br /> from telephone company and involves no human error. Without this software and a server to <br /> collect and house the records from both PSAPs, a data transfer has to be made to obtain current <br /> data and this takes approximately 6 hours per location. <br /> ALTERNATIVES AND ANALYSIS : <br /> BellSouth serves over 800 PSAPs in the Southeast, so our time intensive issue of obtaining <br /> statistics from the PSAPs is not unique. The attached Addendum to the BellSouth Special <br /> Services Agreement represents an electronic means to update a local server instantly by pulling <br /> data from both PSAPs and offers a repository of 911 call records to the 911 Coordinator. <br /> The cost to upgrade the existing equipment is a one-time expense of $22223 for software and <br /> licenses and an increase in monthly expenses of $334 per month. The required hardware to run <br /> this software will be purchased by the Computer Services Department and the attached quote <br /> recommends $ 6 ,949 . Staff has worked with Jason Brown. Management and Budget Director, to <br />