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cm4�i 3 <br /> A DA► NI <br /> Thursday, June 12, 2008 <br /> Indian River County <br /> Purchasing Division <br /> 1800 27th Street <br /> Vero Beach F132960-3365 <br /> To the attention of the Purchasing Division: <br /> Thank you for providing Advanced Utility Systems (Advanced) with the opportunity to respond to <br /> Indian River County' s (the County' s) Request for Qualifications / Proposals - Utility Billing Software <br /> System. I am pleased to enclose 1 original and 10 copies of our proposal. <br /> Advanced has a proven customer information and utility billing solution, CIS Infinity®, which has <br /> been successfully implemented in over 85 organizations across North America. It is powerful, <br /> feature-rich, flexible software. While many utility billing solutions can provide the basics of <br /> calculating and printing a bill, CIS Infinity is able to provide enhanced features which will fully <br /> address the County' s business requirements . <br /> Some of these features are as follows : <br /> Improved Customer Service <br /> • System capabilities to meet increasing customer demands for more options <br /> Ease of Use <br /> • Reduce call handling times <br /> • Intuitive Solution <br /> Access to Data <br /> • Better, faster information for decision support <br /> • Reporting is a strength <br /> User Level Automation <br /> • Reduced training time and costs <br /> • Improved Operational Efficiency and Savings <br /> As requested, Advanced will provide the software and implementation services for this project. We <br /> have also included information and pricing regarding off-site database support. The option of off- <br /> site database support is provided by our partner Global Water Resources (Global Water) . <br /> 2235 SHEPPARD AVENUE EAST SUITE 1400 TORONTO ONTARIO M2J 5B5 'I F1 (416) 496 0149 FAX (416) 496 3910 <br /> kNy " . adyanccdutlm , com <br />