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ADVANCED <br /> UTILITY S *9ST' CMIS: <br /> Advanced will develop a customized training plan prior to offering hands-on training to <br /> small groups of users based on their job requirements and level of experience. <br /> For convenience, minimal disruption, and best results, CIS Infinity® training will be <br /> conducted at your premises using your data. Learners are instructed using a step by step <br /> procedural approach. By practicing their day to day tasks using your data, users become <br /> comfortable with the system before they are expected to use it in a production environment. <br /> Conversion <br /> Advanced takes a prudent, meticulous, rigorous approach to data extraction and conversion. <br /> From the initial assessment of your data to the extensive post-conversion testing, our <br /> conversion methodology gives utilities confidence that the backbone of their business is in <br /> good hands . <br /> Support & Upgrades <br /> Advanced clients have a variety of dependable, easy-to-use support options, including: <br /> • Web based issue reporting and tracking through a secure support site. <br /> • Toll-free telephone support, 24 hours a day and 7 days a week. <br /> • Advanced technical staff that accesses your installation remotely to provide secure, <br /> hands-on support. <br /> • The Advanced upgrade strategy makes it easy and affordable to keep current: <br /> • Upgrades, and builds between upgrades, provide extensive new functionality to all <br /> Advanced clients -- new features added for a particular client are made available to <br /> all. <br /> • Up-to-date online help and a comprehensive list of changes are provided with each <br /> upgrade. <br /> • Builds and patches are included as part of your annual maintenance fee and <br /> upgrades are priced reasonably and predictably . <br /> Products - For utilities that want more <br /> The following gives a short description of the Advanced software product suite: <br /> CIS Infinity <br /> CIS Infinity is the Advanced customer information/ utility billing software system. It <br /> combines comprehensive functionality, a reliable technology base, and an industry-leading <br /> integration strategy to help utilities improve their revenue stream and provide first-rate <br /> customer service. <br /> eCARE <br /> eCARE is the Advanced " self-serve' module, allowing your customers to access some of the <br /> information present in CIS Infinity on a web page. The module currently allows your <br /> customers to review their bill, billing history, review payment activity, and make payments . <br /> mCARE <br /> Indian River County , FL 12 <br />