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ADVANCED <br /> 5 . 5 Proposed Application Software and <br /> Offsite Database Management & <br /> Maintenance <br /> Vendor must provide a description of the general software package and provide a <br /> description of each proposed module, report writers, and toolsets. Additionally, the <br /> vendor should provide a detailed description of the offsite database management or ASP <br /> offering with annual maintenance/service charges. <br /> The vendor must explicitly state the name of any third-party products that are part of the <br /> proposed utility billing software to the County. <br /> The following is a detailed description of the main functionality included with CIS Infinity . <br /> Account Management <br /> CIS Infinity' s user interface is designed to provide access from the account inquiry screen to <br /> all customer information with the click of a mouse. CIS Infinity retains all customer history <br /> including calling history, correspondence notes, comments, service orders, usage, credit and <br /> payment for an unlimited period of time . It can manage single accounts, master accounts <br /> and temporary accounts . CIS Infinity also provides access to available and installed service <br /> offerings, product offerings, equipment offerings and program offerings . <br /> Utilities need to use the customer account for multi views into account transactions, <br /> consumption, payments, billings and adjustments . Account specific notes are readily <br /> handled by CIS Infinity . Menus are dynamic and as such users can decide what to call files <br /> and how the menus are to be organized . <br /> Navigation throughout CIS Infinity is simple. All information associated with a customer is <br /> available on a single, easy to read window . Common functions are available on the toolbar <br /> at the top . Below the toolbar is the Customer Information Band, which provides the most <br /> commonly accessed data at a glance. Seventeen well-organized tabs provide further <br /> information regarding the account. Data associated with that tab is available in the center of <br /> the window along with functional buttons . Accounts are located by simply typing the <br /> account number at any location throughout the software. A detailed search is available <br /> which may be customized to locate particular criteria. Clicking ' More' on the toolbar <br /> exposes a browser-like history of the most recently accessed accounts . <br /> Indian River County , FL 14 <br />