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8 . 5 Mediation Problem and Issues Escalation Resolution : In the event of any problem or issues between the parties beyond normal Support Call Escalation, whether with respect to the interpretation of any provision of the Agreement , or with respect to the performance of either party hereto each of the parties will have their respective Project Managers meet for the purpose of endeavoring to resolve such issue or problem . If a resolution to such dispute does not occur during such meeting or within ten business days thereafter, the parties agree to elevate the dispute to the Vice President level of Consultant and the County Administrator or designee of the Client for resolution . : In the event of any dispute or disagreement between the parties that does not require immediate legal relief, whether with respect to the interpretation of any provision of the Agreement , or with respect to the performance of either party hereto each of the parties will have their respective Project Managers meet for the purpose of endeavoring to resolve such dispute or negotiate for an adjustment to such provision . If a resolution to such dispute does not occur during such meeting or within ten business days thereafter, the parties agree to elevate the dispute to the Vice President level of Consultant and the County Administrator or designee of the Client . If either of the representatives at this level concludes , after a good faith attempt to resolve the dispute , that amicable resolution through continued negotiation of the matter at issue does not appear likely the parties may agree to try in good faith to settle the dispute by mediation under the Florida Rules for Certified and Court-Appointed Mediators or by any other legal means necessary. Neither party is required to utilize mediation prior to beginning formal proceedings for the judicial resolution of such dispute . The mediation is to be conducted by either an individual mediator or a mediator appointed by mediation services mutually agreeable to the parties . The mediation shall take place at a time and location which is also mutually agreeable ; provided ; however, in no event shall the mediation occur later than ninety (90) days after either party notifies the other of its desire to have a dispute be placed before a mediator. Such mediator shall be knowledgeable in software system agreements . The costs and expenses of mediation, including compensation and expenses of the mediator (and except for the attorneys fees incurred by either party) , is to be shared by the parties equally. 8 . 6 Accounts and Records The Consultant shall : GO keep proper and detailed accounts in accordance with accepted accounting practices of all factors entering into the computation of the amounts payable pursuant to this Agreement ; and (b) for a period of three (3 )years from the date of Completion of Services by the Consultant, preserve all accounts and other documentation relating to the Organization and keep them available for inspection by the Organization or its representative, at any time . The Consultant agrees that this obligation shall survive any termination of this Agreement . 21