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Schedule " D " Support and Maintenance Agreement This support and maintenance agreement (the "Support and Maintenance Agreement ) between Consultant and Organization becomes effective the date the Software is installed . Unless otherwise defined herein, all defined terms used herein shall have the meaning ascribed to them in the Software License, Implementation and Support and Maintenance Agreement . 1 . Subject to the terms and conditions of this Support and Maintenance Agreement , Consultant shall provide support and maintenance services which include revisions , updates and enhancements to the Software and related materials under the Agreement . 2 . Subject to the terms and conditions of this Support and Maintenance Agreement, Consultant shall provide software support via telephone and electronic mail , and site visits when necessary consistent with the hours of operation, all as described in this schedule and in effect as of the date hereof, as such services may, at the discretion of Consultant, be modified or supplemented from time to time (provided that any changes generally apply to all licensees of Consultant) . To enable Consultant to provide effective support , the Organization will establish auto remote access based on remote access procedures compatible with Consultant ' s practices . 3 . In consideration for the support services specified in Section 2 . Organization shall pay the Annual Support and Maintenance Fee of $ 50 , 000 upon Software Installation . Subsequent year ' s Annual Support and Maintenance Fees will be billed annually in advance beginning 18 months after the effective date of the Support and Maintenance Agreement and annually in advance thereafter . If the Organization would like to match the annual invoicing of the Support and Maintenance Fee to its fiscal year or any other period it may request, in the initial year, that the Consultant issue a prorated invoice for the portion of the year remaining in said initial year. The annual maintenance fee may be increased for a cost of living adjustment of no more than 5 % per year. 4 . The Organization shall reimburse the Consultant for all reasonable travel costs including a travel time rate of $ 75 . 00 per hour and a mileage allowance of 44 . 5 cents per mile, long distance telephone calls, and all other reasonable expenses incurred in the performance of the Consultant' s duties . The Consultant shall include on the invoices any identifiable travel expenses including but not limited to lodging, taxi fare, air fare, car rental , tolls, and parking expenses . Copies of all travel related receipts except meals shall be included with all invoices . Reimbursement by the Organization for meal expenses shall be at the fixed rate of $ 6 . 00 for breakfast, $ 11 . 00 for lunch and $ 19 . 00 for dinner. 36