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Escalation Process <br /> Our escalation process is defined below . This process has been put in place to ensure that issues <br /> are being dealt with appropriately. If at any time you are not completely satisfied with the <br /> resolution of your issue, you are encouraged to escalate with the support department as follows : <br /> Level 1 : Contact the support representative working on your issue <br /> Level 2 : Contact the support supervisor or group lead <br /> Level 3 : Contact the director of support <br /> Level 4 : Contact the vice president of support or relevant Harris business unit <br /> Level 5 . Contact the CEO of Harris <br /> Holiday Schedule <br /> Below is a listing of observed USA holidays . Please note that support services will be closed on <br /> designated days as outlined below . <br /> New Year's Day Closed <br /> President ' s Day Closed <br /> Memorial Day Closed <br /> Independence Day Closed <br /> Labor Day Closed <br /> Thanksgiving Closed <br /> Christmas Eve Early Closure <br /> Christmas Day Closed <br /> New Year ' s Eve Early Closure <br /> 46 <br />