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Session Syllabus : Overdue Collections <br /> Duration : <br /> Prerequisites : <br /> The classroom training session will cover the following topics : <br /> Exemptions <br /> ■ Allow an exemption <br /> ■ Change a due date on a bill <br /> Penalties <br /> ■ Pick up penalties <br /> ■ Review a batch of penalties <br /> ■ Update a batch of penalties <br /> ■ Find out why a customer received a penalty <br /> Notices <br /> ■ Create a batch of notices <br /> ■ Review a batch of notices <br /> • Print a removed and notice listing <br /> ■ Edit a batch of notices <br /> • Print notices <br /> ■ Update notices <br /> ■ Reprinting a single notice <br /> ■ Find out why a customer received a notice <br /> ■ Notice batch archives <br /> Payment arrangements <br /> ■ Add a single payment arrangement <br /> ■ Edit a single payment arrangement <br /> ■ Add a group payment arrangement <br /> ■ Edit a group payment arrangement <br /> ■ Process arrangements <br /> Credit rating <br /> ■ Find out a customer' s credit and track the customer' s credit history <br /> ■ Manually add credit points <br /> Collection processing <br /> ■ Filter for pending disconnects <br /> ■ Filter for appropriate customers or accounts that you want to work with <br /> ■ Look up customer and meter information for a particular customer <br /> ■ Open the C/A Collections tab on the Collections Processing form and perform collection <br /> tasks <br /> ■ Open the Customer Account Inquiry tab on the Collections Processing form <br /> Disconnects and Reconnects <br /> ■ Disconnect a service at an account <br /> • Reconnect a service at an account <br /> ■ Find out why a customer has been disconnected <br /> Customer bankruptcies <br /> ■ Record a customer' s bankruptcy <br /> 92 <br />