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t <br /> 0'� - Z33 <br /> Indian River County Utilities <br /> Approved Policies Regarding Payment of Utility Bills During October <br /> • If a customer expresses concern over a bill that was estimated due to the <br /> inability to read meters during the hurricane , the customer can make a <br /> partial payment . A note will be put on their account so they do not incur <br /> future late fees as a result of the partial payment until they receive a bill <br /> with an actual read <br /> • There will be no late fees assessed through November 24 , 2004 . <br /> • Special payment arrangements will be handled on a case-by-case base <br /> for hardship cases that resulted from hurricane related circumstances and <br /> a log would be kept of each occurrence . <br /> • Waivers of application fees will be handled on a case -by-case basis for <br /> customers displaced due to loss of home or use of home as a result of the <br /> hurricanes . <br /> • Waivers of base charges for condemned locations will be handled on a <br /> case-by-case basis — under these circumstances we have to consider <br /> hardship issues , whether or not RV' s will be housed at the location and <br /> thus hooked up to the utilities and whether or not contractors will be using <br /> the utilities at the location . Consideration will be made for a time period of <br /> up to 6 months . <br /> • We will begin processing shut offs on October 19 , 2004 . However, <br /> shutoffs will only be processed for customers with more than two past due <br /> invoices (thus meaning that they were already past due before the <br /> hurricanes ) <br />