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2009-028
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2009-028
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Last modified
3/2/2016 9:44:38 AM
Creation date
10/1/2015 12:53:24 AM
Metadata
Fields
Template:
Official Documents
Official Document Type
Addendum
Approved Date
02/03/2009
Control Number
2009-028
Agenda Item Number
8.5
Entity Name
AT & T BellSouth
Subject
Internet Access Indian River County Library System
Supplemental fields
SmeadsoftID
7763
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7) DIA Diversity Solutions <br /> To better serve some customers ' needs , Dedicated Internet Access ( DIA) customers may now purchase a Diversity <br />Solution Product to enhance <br /> diversity ( redundancy) at specific assignments and attributes for their Internet access . <br /> Diverse Solutions are designed for customers who have a need for continuous / fault tolerant Internet Access . While Diversity Solutions will <br /> increase the <br /> likelihood of non-interrupted Internet Access, this product cannot guarantee continuous and non-interrupted 100% Internet Access availability. Diversity <br /> Solutions are designed to provide customers with a Primary Access Solution to the Internet that will automatically fail-over <br /> to a Secondary Access <br /> Solution to the Internet should a trouble on the Primary Service interrupt the customer's connectivity. <br /> a) Diversity Options <br /> DIA Router Diversity Solution provides the customer two distinct DIA circuits achieving Internet connectivity through access to <br /> ( 1 ) a router in a BMF <br /> (BellSouth Managed Facility) in case of the Primary Circuit, and (2) a different router in the same BMF in the case of the Secondary <br /> Circuit. Traffic will be <br /> routed / managed based on weighted static routes to the same BMF on the Diverse Routers . With this option , there will only be <br />one router located at the <br /> customer premise, but the circuit will connect in thru diverse routers at the BMF . DIA Router Diversity Solution provides one <br /> router at the customer's <br /> location , if purchased in the Port+Access +CPE service type. The customer may provide a second router. <br /> Router Primary Router <br /> .r <br /> Custcmer BI»tF <br /> Rcuter Secondary Router <br /> ■ Service Types <br /> The customer's primary circuit and secondary circuit have to be the same DIA Service Type. It <br />means that both circuits will have to be <br /> Port+Access +CPE , Port+Access or Port Only Service Type. <br /> • Service Speeds <br /> The customer's primary circuit and secondary circuit do not have to be the same size; however, it is recommended that the secondary <br /> circuit be at least <br /> one half the size of the primary circuit. The customer should size the secondary (fail over) circuit so that the secondary circuit <br />is able to send / receive all <br /> critical traffic in the event the primary service is down . <br /> The Secondary Circuit, in all cases , must be less than or equal to the Primary Circuit. <br /> ■ Service Transport <br /> It is recommended that the customer choose different access types (e.g . , Frame Relay and Private Line), rather than both <br /> the same access types , to <br /> improve the level of diversity from the customer premises to the BMF . <br /> ■ Service Level Agreements <br /> There is no change to SLAB and Service Level Credits for the following SLAB : <br /> • Network Availability - target 100% for Primary Service and 100% for Secondary Service <br /> Backbone Latency - target 55ms for Primary Service and 55ms for Secondary Service <br /> • Packet Loss - target . 5% for the Primary Service and .5% for the Secondary Service <br /> Customers will be evaluated for SLA qualified events on the Primary Service and SLA qualified events on the Secondary Service. <br /> SLA Credits will be <br /> calculated on each service, Primary Service and / or the Secondary Service and on the billed amount for each service for <br /> the month in which the SLA <br /> Credit was earned , whether derived by flat or usage billing. <br /> The Installation Date SLA will be modified as follows : <br /> The identified installation interval for the Primary Service and the Secondary Service will be compared , and the longest <br />installation interval will be used <br /> to qualify a customer to receive an Installation Date SLA. If AT&T has caused the installation date for the longest installation <br /> interval to be missed , and <br /> the customer has been charged an installation fee, 100% of the installation fee will be refunded . <br /> 8) Features <br /> IP Addresses <br /> The customer can obtain IP addresses from AT&T or can obtain their own IP addresses from ARIN . The customer <br /> may also bring IP addresses <br /> previously used from another service provider's IP address space with the written permission of that provider . Although not <br /> recommended , a customer <br /> may be able to obtain up to 16 Class C IP address from AT&T . . AT&T requires the customer to have immediate need <br /> for 80% of the addresses <br /> requested , and they must be able to justify use of 80% of the addresses at all times. <br /> CON FI DENT IAL/PROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION <br /> Version : 04/2007 Page 6 of 14 <br /> Created On : February 20, 2008 CCP-33130 <br />
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