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(STH BellSouth Dedicated Internet Access Service Description Dedicated Internet Access (DIA) is an essential tool for businesses to compete in todays information technology marketplaces. DIA is well suited for handling on-line mission critical tasks. DIA enables a customer, over the Internet, to sell products and services, communicate with customers and suppliers, market to new prospects, and conduct research on competitors. BellSouth DIA Service provides highly reliable Internet connectivity for business customers. Full suites of standard and optional features, as well as a range of connection speeds, (128kbps - 622mbps) are available. Connectivity is achieved through router-based access to a BellSouth Managed Facility (BMF) with connections to the global Internet through the BellSouth Regional IP backbone. BellSouth DIA service can be accessed using one or more of BellSouth's fast packet or other networks , including Frame Relay, Private Line, ATM, Metro Ethernet and SONET ring topologies. 1 ) Service Components DIA components: a. Customer Premises Equipment (CPE) b. Transport service C. BellSouth Managed Facilities (BMF) d. BellSouth Regional IP Backbone ("BRIB") and global Internet connections DIA Service Logical Architecture u Transport BRIB Global Seance Internet Customer Premises BellSouth Equipment Managed Facility a. Customer Premises Equipment The Customer Premises Equipment is the router located at the customer location. The customer will provide the Customer Premises Equipment in the Port+Access and Port Only service options, while BellSouth's DIA service will include the router in Port+Access+CPE Service options. Customer Provided Router If the customer provides the router, BellSouth will assist the customer in configuring the equipment to communicate with the BMF. BellSouth Business Internet Services support includes providing IP addresses. Additional support will be addressed on an as-needed basis. Billing is initiated within 24 hours of service activation. Under the customer provided CPE scenario (Port+Access or Port Only service options), all monitoring, management, troubleshooting, repair and/or replacement of the customer premises equipment will be the customer's responsibility. BellSouth ISP DW provided router When BellSouth's DIA service includes the router, the router choice is generally based on transport service type and speed of connection . The routers will be configured for static routing. BellSouth will retain ownership of and is responsible for all installation, configuration, monitoring , management, troubleshooting, repair, and replacement of the equipment. However, the customer is responsible for safeguarding the equipment against theft and damage, and must provide a suitable environment for the operation of the router. In addition, the customer is encouraged to provide out of band (OOB) access to the router. This COB access must be dedicated for use in accessing the customer premise router from the BellSouth Network Operations Center to aid in expeditious troubleshooting and resolution, and to minimize unneeded router replacements. b. DIA Transport The DIA service supports access As the following transport services: • Frame Relay • Private Line • ATM • Metro Ethernet Premium Service BellSouth@ SMARTRing@ service with frame relay or with private line (BONET)*, excluding Port Only Service Options `•SMARTRing@ service must already be installed before DIA service can be activated. The transport service may be provided as part of the DIA service a obtained separately by the customer. With the exception of SMARTRing@ service, all dedicated, point-to-point transport services used to provide access to the DIA service are provided via the FCC jurisdiction tariffs. Please see the sections below on specific service transport descriptions. CONFIDENTIALlPROPRIETARY — NOT FOR DISCLOSURE W ITHOUT W RITTEN PERMISSION Version: 08/2005 Page 6 of 19 Created On: June 28, 2006 CCP-12457