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It is recommended that the customer choose different access types (e.g., Frame Relay and Private Line), rather than both the same access types, to <br /> improve the level of diversity from the customer premises to the BMF. <br /> • Service Level Agreements <br /> There is no change to SLAs and Service Level Credits for the following SLAB: <br /> • Network Availability - target 100% for Primary Service and 100% for Secondary Service <br /> • Backbone Latency - target 100% for Primary Service and 100% for Secondary Service <br /> • Packet Loss - target .5% for the Primary Service and .5% for the Secondary Service <br /> Customers will be evaluated for SLA qualified events on the Primary Service and SLA qualified events an the Secondary Service. SLA Credits will be <br /> calculated on each service, Primary Service and / or the Secondary Service and on the billed amount for each service for the month in which the SLA <br /> Credit was earned, whether derived by Bat or usage billing. <br /> The Installation Guarantee SLA will be modified as follows: <br /> The identified installation interval for the Primary Service and the Secondary Service will be compared, and the longest installation interval will be <br /> used <br /> to qualify a customer to receive an Installation SLA. If BellSouth has caused the installation date for the longest installation interval to be missed, <br /> and <br /> the customer has been charged an installation fee, 1 DO% of the installation fee will be refunded. <br /> 8) Features <br /> IP Addresses <br /> The customer can obtain IP addresses from BellSouth or can obtain their own IP addresses from ARIN. The customer may also bring IP addresses <br /> previously used from another service providers IF address space with the written permission of that provider. .Although not recommended, a customer <br /> may be able to obtain up to 16 Class C address blocks from BellSouth. BellSouth requires the customer to have immediate need for 80% of <br />the <br /> addresses requested, and they must be able to justify use of 80% of the addresses at all times. <br /> The customers initial request for addresses occurs during the ordering process. To request additional addresses, the customer should contact <br /> the <br /> BellSouth Business Internet Services Management group, who will gather information and evaluate the request. Adequate utilization of any addresses <br /> already issued must be documented before additional addresses will be released. <br /> Additional details about IP Addressing can be found at the ARIN web site: <br /> http://www.arin.nett <br /> Domain Name Registration <br /> BellSouth offers DIA customers the option of either registering their new domain name directly with InterNIC, or having BellSouth register the domain <br /> name for them. BellSouth will register up to three new, single domain names as pat of the DIA service for new customers during the installation <br /> process. <br /> Domain Name Service (DNS) <br /> Primary DNS service is an optional offering to DIA customers where alphanumeric domain names are mapped to IF addresses, for ease of use for <br /> navigating web sites. <br /> Secondary DNS mirror the information located on the primary DNS servo, and acts as a backup source of addresses in the event the primary server is <br /> unreachable <br /> WebStats <br /> Web Stats is a Web based customer network reporting feature that allows customer to monitor their historical network usage statistics online. <br /> This <br /> provides an excellent opportunity for custmnes to visualize the usage and performance or their Internet connection. Web Slats are offered as pan of the <br /> standard service for all Frame Relay, Frame Relay MLFR, Mello Ethernet, and Private Line DIA customers. <br /> Customers can access statistical information regarding their Internet connection. Network samples are taken every five to fifteen minutes by the network <br /> statistics system and rolled up each night to create daily, weekly and monthly reports. These reports are than hosted on <br /> a web site <br /> (htto7//webstats BellSouth net/mnsn for the customer to view. <br /> Intelligent PVC (IPVC) <br /> Intelligent PVCs are Frame Relay PVCs that continuously monitor the customer network primary links. If the connectivity from the BellSouth network to <br /> the BMF's primary route fails, the PVC will detect the failure. Within 6 to 60 seconds, the Intelligent PVC will detect the outage and automatically <br /> reroute service to the secondary router. Once the primary route starts working again, the Intelligent PVC will automatically reroute traffic back to the <br /> primary router. The InteN/gent PVC Optional Feature does no guarantee 10095 Internet availdbNNy to the customer. <br /> Intelligent PVC, optional feature, will benefit customers by <br /> • Provides the customs with BMF router diversity for Internet access <br /> • Eliminates added expense of provisioning two kcal access loops <br /> • Provides more uptime without a disruption of service <br /> Network Address Translation (NAT) <br /> NAT, an optional feature for DIA Pot+Access+CPE Services except Port+Access+CPE Diverse Solutions, enables a customersprivate network (non- <br /> registered IP addresses) to translate into public address space and connect to the Internet. NAT tables are defined within the Customers Premises <br /> Route. NAT benefits customers by: <br /> CONFIDENTIAUPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION <br /> Version: 08/2005 Page 11 of 19 <br /> Created On: June 28, 2006 CCP-12457 <br />