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It is recommended that the customer choose different access types (e.g. , Frame Relay and Private Line), rather than both the same access types , to improve the level of diversity from the customer premises to the BMF. a Service Level Agreements There is no change to SLAB and Service Level Credits for the following SLAB: • Network Availability - target 100% for Primary Service and 100% for Secondary Service • Backbone Latency - target 100% for Primary Service and 100% for Secondary Service • Packet Loss - target .5% for the Primary Service and .5% for the Secondary Service Customers will be evaluated for SLA qualified events on the Primary Service and SLA qualified events on the Secondary Service. SLA Credits will be calculated on each service, Primary Service and I or the Secondary Service and on the billed amount for each service for the month in which the SLA Credit was earned, whether derived by Flat or usage billing. The Installation Guarantee SLA will be modified as follows: The identified installation interval for the Primary Service and the Secondary Service will be compared, and the longest installation interval will be used to qualify a customer to receive an Installation SLA. If BellSouth has caused the installation date for the longest installation interval to be missed, and the customer has been charged an installation fee, 100% of the installation fee will be refunded. 8) Features IP Addresses The customer can obtain IP addresses from BellSouth or can obtain their own IP addresses from ARIN. The customer may also bring IP addresses previously used from another service provider's IP address space with the written permission of that provider. Although not recommended, a customer may be able to obtain up to 16 Class C address blocks from BellSouth. BellSouth requires the customer to have immediate need for 80% of the addresses requested, and they must be able to justify use of 80% of the addresses at all times. The customers initial request for addresses occurs during the ordering process. To request additional addresses, the customer should contact the BellSouth Business Internet Services Management group, who will gather information and evaluate the request. Adequate utilization of any addresses already issued must be documented before additional addresses will be released. Additional details about IP Addressing can be found at the ARIN web site: fdtp:llwviw.ann.neU Domain Name Registration BellSouth offers DIA customers the option of either registering their new domain name directly with InterNIC, or having BellSouth register the domain name for them. BellSouth will register up to three new, single domain names as part of the DIA service for new customers during the installation process. Domain Name Service (DNS) Primary DNS service is an optional offering to DIA customers where alphanumeric domain names are mapped to IP addresses, for ease of use for navigating web sites. Secondary DNS minors the information located on the primary DNS server, and sets as a backup source of addresses in the event the primary server is unreachable WebStats Web Slats is a Web based customer network reporting feature that allows customer to monitor their historical network usage statistics online. This provides an excellent opportunity for customers to visualize the usage and performance of their Internet connection. Web Stats are offered as part of the standard service for all Frame Relay, Frame Relay MLFR, Metro Ethemet, and Private Line DIA customers. Customers can access statistical information regarding their Internet connection. Network samples are taken every five to fifteen minutes by the network statistics system and rolled up each night to create daily, weekly and monthly reports. These reports are then hosted on a web site (hftpAvebstats.SeliSouth.netimnsf) for the customer to view. Intelligent PVC (IPVC) Intelligent PVCs are Frame Relay PVCs that continuously monitor the customer network primary links. If the connectivity from the BellSouth network to the BMF's primary router fails, the PVC will detect the failure. Within 6 to 60 seconds , the Intelligent PVC will detect the outage and automatically reroute service to the secondary router. Once the primary router starts working again, the Intelligent PVC will automatically reroute traffic back to the primary router. The Inteffigent PVC Optional Feature does not guarantee 100.0/ Internet avaflability to the customer. Intelligent PVC, optional feature, will benefit customers by Provides the customer with BMF router diversity for Internet seems • Eliminates added expense of provisioning two local access loops • Provides more uptime without a disruption of service Network Address Translation (NAT) NAT, an optional feature for DIA Port+Access+CPE SeMces except Port+Access+CPE Diverse Solutions, enables a customer's private network (non- registered IF addresses) to translate into public address space and connect to the Internet. NAT tables are defined within the Customers Premises Router. NAT benefits customers by: CONFIDENTIALIPROPRIETARY — NOT FOR DISCLOSURE WITHOUT WRITTEN PERMISSION Version: 0812005 Page 11 of 19 Created On: June 28, 2006 CCP-12457