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I • SPECIAL SERVICE ARRANGEMENT AGREEMENT Case Number FL04-4173 -00 Option 1 of 1 RATES AND CHARGES NOTES : Note 1 : A termination liability charge will be applicable if the Customer terminates all or any part of the service provided in this Agreement prior to the end of the sixty (60) month service period. The applicable charge is equal to the number of months remaining in the Agreement term multiplied by sixty percent (60% ) of the monthly rates . Note 2 : The Customer must subscribe to rate elements within the first twelve ( 12) months of acceptance of the Agreement. Addition of equipment beyond the initial twelve ( 12) month period will require a new Special Service Arrangement . Note 3 : Rates and charges herein are in addition to any applicable tariff rates and charges . Rules and regulations of the General Subscriber Services Tariff apply. Note 4 : This Agreement does not cover the following : - damages caused by disasters such as fire, flood, wind, or earthquake. - damages caused by unauthorized disconnects or de-powering of the equipment . - damages caused by power surges , under voltage, over voltage , brownouts, or ground faults caused by commercial AC power and/or Customer provided generators . - damages caused by modifications to the equipment, unauthorized attachments, alterations, modification or relocation of the equipment by an unauthorized person . - damage during shipment other than original shipment to the Customer . - damage caused by consumables or spilled liquids , impact with other objects . - damage caused by any other abuse , misuse , mishandling, misapplication . - damage caused by software viruses , however introduced. In addition, in the case of damage, loss , theft or destruction of the equipment or software due to the negligence or willful act of the Customer or other persons authorized to use the equipment or software, and not due to ordinary wear and tear, the Customer shall be required to pay the expense incurred by the Company in connection with the replacement of the equipment damaged, lost, stolen or destroyed or the expense incurred in restoring it to its original condition. Note 5 : The Customer must provide proper grounding and bonding of the equipment as specified in the E9- 1 - 1 PSAP Site Requirements (a document separate from this Agreement) . Note 6 : Devices not provided by the Company will not be maintained by the Company even though interconnected or integral to the system . The Customer also agrees to obtain prior written approval from the Company before additional software is added to the system and agrees to pay current time and material charges for problems attributable to non-approved software . PRIVATE/PROPRIETARY CONTAINS PRIVATE AND/OR PROPRIETARY INFORMATION. MAY NOT BE USED OR DISCLOSED OUTSIDE THE BELLSOUTH COMPANIES EXCEPT PURSUANT TO A WRITTEN AGREEMENT. Page 13 of 14