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SPECIAL SERVICE ARRANGEMENT <br /> AGREEMENT Case Number FL04-4173 -00 <br /> Option 1 of 1 <br /> Offer Expiration : This offer shall expire on : 7/24/04 . <br /> Estimated service interval following acceptance date : Negotiable weeks . <br /> Service description : <br /> This Special Service Arrangement provides a one-time charge for purchase and installation of E911 Public <br /> Safety Answering Position (PSAP) equipment and software provided by InterAct Systems , Inc . The <br /> monthly rate for maintenance is also provided . <br /> This Agreement is for sixty (60) months . The service interval will be negotiated. <br /> This Agreement shall be extended for additional one -year terms under the same terms and conditions herein <br /> unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days <br /> prior to the expiration of the initial term or each additional one-year term. <br /> Customer Initials C-6 <br /> PRIVATE/PROPRIETARY <br /> CONTAINS PRIVATE AND/OR PROPRIETARY INFORMATION. MAY NOT BE USED OR DISCLOSED OUTSIDE THE <br /> BELLSOUTH COMPANIES EXCEPT PURSUANT TO A WRITTEN AGREEMENT. <br /> Page 4 of 14 <br />