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a . Distribution of Information . Caremark shall provide Participants with its standard informational material explaining the mail service and the forms necessary for Participants to utilize mail service . Participants will have toll - free telephone access to a pharmacist and customer service representative. Access to a pharmacist will be available 24 hours per day , seven days per week . b. Delivery and Dispensing. Caremark shall dispense through its mail service pharmacy new or refill prescription orders upon receipt from a Participant of ( i ) a valid prescription order or a completed refill order form and ( ii ) the applicable payment. Caremark shall cause the filled prescriptions to be mailed to each Participant via common carrier at the address appearing on the face of the prescription so long as such addresses are in the United States . Caremark shall not be liable to Member County , Customer or Participant for any delay in delivery resulting from circumstances beyond Caremark ' s control as set forth in Section 6 . 2 . Caremark ' s mail order pharmacies may dispense drugs even if the prescription is not accompanied by the correct amount however, Member County and Customer acknowledge and agree that Caremark may refuse to fill any prescription that is either not accompanied by the correct amount and/or for any Participant who has an unpaid balance with Caremark. 1 . 11 Preferred Drug Program . Caremark and the retail Participating Pharmacies will work together to encourage the use of Preferred Drugs by ( i ) identifying appropriate opportunities for converting a prescription from a non - Preferred Drug to a Preferred Drug, and ( ii ) contacting the Participant and the prescriber to request that the prescription be changed to the Preferred Drug . A Preferred Drug is one on the Performance Drug List, which has been developed by Caremark as a clinically appropriate and economically advantageous subset of the Caremark Formulary , as revised by Caremark from time to time . 1 . 12 Specialty Pharmacy . Caremark ' s specialty pharmacy service will be provided by a Caremark specialty pharmacy entity or its affiliate ( "Caremark SpecialtyRx" ), and offers a distribution channel for certain pharmaceutical products that are generally biotechnological in nature, are given by injection, or otherwise require special handling ("Specialty Medications" ). Caremark SpecialtyRx shall provide prescription fulfillment and distribution of Specialty Medications and supplies, pharmaceutical care management services, as well as the types of Service that Member County receives under this Agreement, including but not limited to customer services , utilization and clinical management, integrated reporting and Claims processing ( "SpecialtyRx Services" ) . Caremark SpecialtyRx may receive prescriptions from Participants through an affiliated Caremark mail facility or directly via the U . S . Mail or commercial carrier at the address specified by Caremark from time to time and may also receive prescriptions from physicians by fax or by U . S . Mail/commercial carrier. In accordance with the Consumer Card Program , Caremark SpecialtyRx shall dispense Covered Items in accordance with those prescriptions and mail the Covered Items to Participants at the designated address , so long as such address is located within the United States . Caremark SpecialtyRx may not dispense drugs to Participants who fail to submit the correct payment with their prescription . Caremark SpecialtyRx pharmaceutical care management services include but may not be limited to : ( 1 ) patient profiling focusing on the appropriateness of Specialty Medication therapy and care and the prevention of drug-drug interactions ; ( 2 ) patient education materials ; and (3 ) disease management and compliance programs with respect to Specialty Medications . As part of these services , Participants will be asked to participate in various surveys . Caremark will provide Member County and Customer with a list of the Specialty Medications and their corresponding rates ( which may vary from Network Rates ) upon request . Routine supplies ( needles , syringes , alcohol swabs ) in a sufficient quantity will be included at no additional expense . 2 . FEES AND PAYMENT, N .ACn k3 V2 doc ( 02 /24/2006 ) IRcClaiml Pagc 3 of 29 This document contains proprietary information of Caremark, and may not he used for any purpose other than to evaluate entering into a relationship with Caremark , nor may it he duplicated or disclosed to others for any purpose .