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' Mbism Children's Center HOPE (Hcdit Opporhunbcs for P210=9 Excellence) Prog<sm Children's Services Advisory Cammit�e D. MEASURABLE OUTCOMES (Entire Section D not to exceed two pages) OUTCOMES • ACTIVITIES Add all ojrthe a or the Measurable outcomes Add the tasks to accomplish the Outcome(s) 1 . At least 95% of active families will have la. Maintain list of families served. no verified reports of abuse or neglect lb. Provide a list of families served to UFF for during service provision as measured by identification of families with verified UFF, cases of abuse or neglect. ic. Receive data back from UFF and determine percentages, I d. Review the families with verified cases and determine strategies to prevent further occurrences. 2. Maintain at least 95% of families, 2a. Administer and score AAPI as part of completing services Successfiillyshowing initial assessment course of action for each improvement in one domain of their family and include in the family safety parenting abilities through the use of the plan. Adult Adolescent Parentis inventory 2b. Administer and score AAPI as part of post (AAPI) as a pre and post test 45+ days after test for families successfully completing services being implemented. services. 2c. Individual data is to be maintained in the client files and entered into the quarterly peer record reports. 2d. If percentages are not met a corrective action plan will be developed in response to the quarterly peer review and monitored through the next peer review. 2e. Data will be trended using an established data management system. 3 . For those clients who successfully 3a. Families will be given a satisfaction survey complete the program 95% of client by their HOPE counselor upon satisfaction surveys will indicate a completion of services. satisfactory or better rating. 3b. Satisfaction surveys will be reviewed and analyzed quarterly as part of the CQI Process, 3c. Data will be trended using an established data management system. 4. 951/o of families completing the HOPE 4a. The HOPE counselor together with the Program will demonstrate knowledge and client family will develop a discharge plan competency in accessing community resources inclusive of community resources, phone on their own by identifying three relevant numbers, names and directions on making resources for their family with the resources a self referral for future assistance. name and instructions on how to make a self 4b. Data will be trended using an established referral. data ement s stem. 7