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Hibiscus Children's Center — HOPE Program (Healthy Opportunities for Parenting Excellence) <br /> Indian River County Children's Services Advisory Committee <br /> Boxes will expand asyou e. <br /> Outcome #3 : For those clients who successfully complete the program 95 % of client satisfaction surveys will indicate a satisfactory or <br /> better rating. Baseline: Most recent analysis of data indicates 90% on client satisfaction surveys of a satisfactory or better rating. <br /> Program Design & Task Management Evaluation Design & Data Collection <br /> (Columns 1 -4) (Columns 5 -7) <br /> Program Activities Frequency Responsible Expected Indicator Data Source Time of <br /> (what) (how often) Parties (who) Outcomes/change Measurements (where) Measurement <br /> (why) (evidence) (when) <br /> Families will be Upon closure HCC Staff Measure Client Client File Completed <br /> given a satisfaction of their case. Family satisfaction of Satisfaction Program <br /> survey by their program services Survey Discharge <br /> HOPE counselor <br /> upon <br /> completion of <br /> services. <br /> Satisfaction surveys Quarterly HCC Staff Program Quarterly Quarterly Completed <br /> will be reviewed and Improvement Satisfaction Satisfaction Program <br /> analyzed quarterly as Program Program Report Discharge <br /> part of the CQI Report <br /> Process. <br /> Data will be trended Quarterly HCC Staff Service Quarterly data An established Completed <br /> using SAMIS Improvement analysis Report data management Program <br /> trending software. system Discharge <br /> 9 <br />