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POLARIS <br /> Schedule G <br /> Hardware Maintenance - continued <br /> Dell Maintenance Service Conditions: <br /> - the service technician must receive full access to the unit(s) under coverage and (at no cost to Dell) have working space, <br /> electricity, and a local telephone line. If these requirements are lacking, Dell is not obligated to provide onsite service. <br /> - if the COUNTY'S authorized representative is not at the location when the service technician arrives, the service technician <br /> cannot service the unit(s) under coverage. The service technician will leave a card indicating that he or she was there. If <br /> this occurs, the COUNTY may be charged for a follow-up service call. <br /> - if Dell determines that the defective unit is one that is easily disconnected and reconnected, or if it is determined that the <br /> unit should be replaced as a whole unit, Dell reserves the right to send you a whole replacement unit. If a service <br /> technician delivers the replacement unit to the COUNTY in person, the COUNTY must relinquish the defective unit to the <br /> service technician. If the COUNTY does not relinquish the defective unit to the service technician as requested above, or if <br /> (in the event the defective unit was not delivered in person by a service technician) the defective unit is not returned <br /> within ten (10) days, the COUNTY agrees to pay Dell for the replacement unit upon receipt of invoice. Failure to honor the <br /> invoice within ten (10) days after receipt will cause the cancellation of the service agreement and may result in other legal <br /> steps. <br /> - all parts removed from the unit(s) under coverage become the property of Dell. The COUNTY will be obligated to pay at <br /> the current retail price(s) for any service parts removed from the unit(s) under coverage and retained by the COUNTY. <br /> - the services Dell agrees to provide are repair services which are necessary because of any defect which exists or occurs in <br /> materials or workmanship in the units under maintenance. Preventive maintenance is not included. Installation, <br /> deinstallation, or relocation services and operating supplies are not included. Repairs necessitated by software problems, <br /> or as a result of alteration, adjustment, or repair by anyone other than Dell (or its representatives) are not included. Dell is <br /> not obligated to repair any unit under coverage which has been damaged as a result of (1) accident, misuse, or abuse of the <br /> unit (including, but not limited to, use of incorrect line voltages, use of incorrect fuses, use of incompatible devices or <br /> accessories, improper or insufficient ventilation, or failure to follow operating instructions) by anyone other than Dell (or <br /> its representatives), (2) an act of God including, but not limited to, lightning, flooding, tornado, earthquake, and <br /> hurricanes, or (3) the moving of the unit under coverage from one geographic location to another or from one entity to <br /> another. <br /> 3/20/07 Indian River County Contract Page 25 of 30 <br />