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ALL INCLUSIVE STATEMENT
<br /> Under an A17-Inclusive Agreement EGP, Inc. will furnish all service, parts, labor, drums, toner and developer to produce
<br /> a published guaranteed yield Copies are based on an 8. 5 " x 11 " sheet of bond paper, in addition on "wide format "
<br /> equipment copies are based on "count " (linear foot). Excludes paper, staples, optional print systems, fax options, hard
<br /> drives and any network support.
<br /> EXCLUSIONSTATEMENTS
<br /> Digital Copiers: Maintenance only - Shall cover all service, parts and labor, excluding toner, developer, imaging units,
<br /> maintenance kits, staples, disposal tanks, paper, optional print systems, fax options, hard drives and any network support.
<br /> Color Copiers: Maintenance only - Shall cover all service, parts and labor, excluding toner, developer, fuser oil, staples,
<br /> disposal tanks and paper.
<br /> Color Printers: Maintenance only - Shall cover all service, parts and labor, excluding toner, charger units, imaging units,
<br /> disposal tanks, fuser oil, fuser cleaner, fusing unit and maintenance kit/development units.
<br /> Black/*Wite Printers: Maintenance only - Shall cover all service, parts and labor, excluding toner, drum kit, developer kit,
<br /> maintenance kit, fuser unit, process unit, and scanner unit.
<br /> Facsimile: Maintenance only - Shall cover all service, parts and labor, excluding toner and imaging units.
<br /> Duplicators: Maintenance only - Shall cover all service, parts and labor, excluding ink masters and drums.
<br /> Optional Maintenance: Excludes maintenance required after the end-user installs software, software updates or any
<br /> changes to the operating systems are made. Arty labor related to network; related problems, not directly involved in the
<br /> replacement or repair of items listed in this Agreement.
<br /> GENERAL TERMS AND CONDITIONS
<br /> 1 . This Annual Maintenance Program shall not apply to repairs made necessary by accident, misuse, abuse, neglect, theft, vandalism, electrical
<br /> power failure, water, acts of God, or other causality or to repairs made necessary by service performed by personnel other than EGP Inc.
<br /> 2. The equipment shall be in good mechanical condition on the date of commencement of this Agreement, as determined by EGP Inc. and
<br /> its
<br /> service technicians.
<br /> 3. This Agreement is not assignable and is automatically cancelled with respect to the particular machines, should the equipment it covers be sold
<br /> to a third party.
<br /> 4. In the event the equipment is moved out of EGP Inc. 's normal service area, EGP Inc. shall have the right to immediately
<br /> terminate this
<br /> Agreement and cease all future service on the equipment.
<br /> 5. Excluded from this Agreement are modifications to the equipment and overhauls.
<br /> 6. Service hours — Monday through Friday, 8:30 am — 5: 00 pm. EGP Inc. will be closed on the follawing holidays: New Year 's Day, Memorial
<br /> Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
<br /> 7. Drums replaced as a result of normal use will be replaced at no charge. The following conditions would be the exception. Replacement
<br /> of
<br /> abused drums will be charged at full price. Examples ofhow a drum can be abused are listed below:
<br /> a. Touching the drum with fingers /foreign objects or use of supplies other than those recommended by the manufacturer.
<br /> b. Allowing machine to be used in an environment contrary to manufacturer's recommendations.
<br /> 8. This Agreement does not cover:
<br /> a. Service necessitated by exceeding manufacturers recommended volume limitations, the ma�ction of Non-Original
<br /> Manufacturer 's Equipment, parts, supplies, attachments , or supplies not authorized by EGP Inc.
<br /> b. Repairs or cleaning necessitated by the improper installation of toner, developer orforeign agents.
<br /> C. Exterior and add-on copy counting or monitoring devices (i. e. Hecon, Copyguard system).
<br /> d Expenses incurred for supplies consumed in the course of service performed, damaged or misused by the customer are
<br /> non-recoverable and replenishment of such supplies is the sole responsibility of the customer.
<br /> Continued
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