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0.ed� A <br /> C CenR, <br /> Som [n Z Out <br /> ICnrrnr 1p �" 1 <br /> v wo <br /> � ° <br /> m webyh <br /> xIbmt nx Layers <br /> wm. n.n .rt <br /> mm <br /> ♦u�w♦ \ <br /> 0 <br /> xa, rAl <br /> IMnotagnaphy <br /> OvervY wo . . <br /> L <br /> Kiosk Application with Key GIS Functions <br /> The public access application should target the following goals : <br /> • Configurable for at least 10 preset queries <br /> • Extremely user friendly — no keyboard , no mouse <br /> • Designed with the latest GIS technology <br /> • Must have an administration package for complete control of layers , colors , and data <br /> • Network ready for automatic update of configuration and setup files <br /> • Easy to customize data setup and query configuration <br /> • Supports imagery and ortho-photography <br /> • Easy and quick setup <br /> J' Complaint Tracking Application <br /> Many Indian River County departments would benefit from a web-based GIS application designed <br /> for tracking citizen inquiries , complaints, concerns , and other general feedback . Such an <br /> application would enhance communication with the public , and allow the County to quickly and <br /> effectively respond to requests . From the citizen ' s perspective, one call to any County staff member <br /> should result in an inquiry or complaint being logged into the system , routed to the correct <br /> department or point of contact, action taken by County employees , and follow up to the initial <br /> inquiry in an effective and timely manner. Inquiries or complaints should also be logged and <br /> tracked via the Internet or in person . <br /> By implementing such an application , the public no longer has to be transferred from one <br /> department to another on the phone or in person . Routing of inquiries and complaints would be <br /> done internally through email notification , and is therefore transparent to the citizen . County staff <br /> can then proactively track, manage, analyze, map and report inquiries and complaints , actions <br /> taken , final results, and citizen satisfaction . <br /> A complaint tracking system should include : <br /> • Web/Phone-in/ Walk-In Submittal of Inquiries <br /> • Multiple Search ( Query ) Capabilities <br /> • Internal Email Server <br /> 290 <br /> GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessments <br />