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Human Services in 2004 Hurricanes : Sample Human Service Disaster Inputs Immediatelyfollowing 70, 000 calls Local • 1 Crossm Local1, 991 assistance cases • yo 215 assistance cases e Dept. Human Servicess 774 assistance cases Lee County ' s Human Services Department had demographic mapping in place prior to the emergency disaster situation , giving them the ability to supply information and maps in order to direct relief supplies to areas of critical need . In addition , Human Services GIS hardcopy maps showing GIS data and aerial photography tremendously helped out-of-state teams with no knowledge of local terrain and access . Long term target recovery areas were then pinpointed on maps so that areas of primary concern could be targeted for maximum effort. The long-term recovery effort continued to move forward one year after the storm with thousands still in temporary housing or in dwellings that sustained major damage . Mapping Projects using geocoded locations of affected residents and structures as well as post hurricane aerial photography have given Human Services staff a tremendous assistance in carrying out the Department ' s responsibilities to provide high quality post disaster response to Lee County residents . Challenges to Human Services Departments involved with disaster response include ; I ) Locating and monitoring human impacts and assistance needs vs . structural damage ; 2 ) Focused assistance deliveries for human needs; 3 ) Effective disaster preparedness planning for human needs ; and 4) Obtaining and maintaining comprehensive data on human service assistance deliveries . For more information , please contact the authors : Richard Faris - farisrl@� leegov .com 223 GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment