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Hibiscus Children Center Crisis Nursery Program Children Services Advisory Committee C. PROGRAM DESCRIPTION (Entire Section C, 1 — 6, not to exceed M)o ages) 1 . List Priority Needs area addressed. Parental Support and Education 2. Briefly describe program activities including location of services. Crisis Nursery services are voluntary and available 24 hours a day, 7 days a week. When a family requests services, Family Advocates complete an initial intake and assessment to determine eligibility. This intake can be done at the family' s convenience - in the home, at the office, or a mutually determined location. After eligibility is established, the Program Supervisor assigns the case based on the family' s needs and case openings. A Family Support Plan, which drives all services provided, is then developed with the family served. The family clearly determines the services to be provided and when the plan is completed, unless other issues occur, the case will close. The services are short term, lasting 4 —6 weeks for most families . Clear and measurable goals and objectives establish what occurs between the family and the program. Services include identification of problematic areas and solutions, formal and informal support systems, resources available within the community, need for further services, and possibly respite services. All services are aimed at stabilizing family crisis, providing tools for family self-sufficiency, and identifying resources within the family and community to enhance and improve family functioning. This program promotes self-determination, resilience, and is built on family strengths . From assessment to case planning and family goal setting, the program is driven by consumer choice. Coordinated family support services assist families in accessing a wide variety of services including medical and mental health services, parenting education and information, substance abuse assessment and treatment, employment assistance, housing, food, clothing, and transportation. Respite services , where parents voluntarily place their children at Hibiscus Children' s Shelter for short periods of time, provide children all of their basic needs, including, but not limited to therapy and counseling, medical care, educational assessments , and a wide variety of other services as needed. Special conditions have been developed to work collaboratively with law enforcement, health care providers, schools, and a myriad of providers to serve parents in crisis . This approach works hand in hand to resolve the immediate crisis as quickly as possible in a way that is least intrusive and disruptive to the family. Helping families identify not only problems, but solutions, combine to enhance and increase family functioning, working in partnership to assist them in reaching their highest potential . In tum, families learn to resolve their own situations and are better prepared to face the future and every aspect of what it may hold. 3. Briefly describe how your program addresses the stated need/problem. Describe how your program follows a recognized "best practice" (see definition on page 12 of the Instructions) and provide evidence that indicates proposed strategies are effective with target population. The Crisis Nursery is a nationally recognized program; providing relevant child abuse prevention services in our community. National and state data, media attention, and recognition from the state and federal government support the success of its methodology. It has been cited as a best practice in child abuse prevention. Since October 1994, Hibiscus Crisis Nursery has served over 11 ,000 children and families with an average of 99% success in keeping families out of the child welfare system. Services provided within or outside of the child' s home are intended to enable the family to 6