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Hibiscus Childrens Center Crisis Nursery Program Children Services Advisory Committee <br /> monitoring results. This group is also instrumental in ensuring that the agency maintains a "big <br /> picture" perspective on all of its services . <br /> Hibiscus has set benchmarks for each of its programs that must be met; these benchmarks <br /> include all outcomes specified in contracts . When deficiencies are identified, a corrective action <br /> plan is developed. Follow-up takes place by comparing scores in the next review cycle to <br /> demonstrate improvement. <br /> Clients are informed in writing of our Continuous Quality Improvement processes and are <br /> allowed access to reports generated upon request. These reports are also available to funders <br /> upon request. Additionally, Hibiscus maintains an adequate MIS to comply with all funders <br /> requests for documenting and sharing data elements . <br /> Change in the family' s situation is most clearly documented through the completion of the <br /> Family Support Plan. This documentation is maintained in the individual family ' s record. The <br /> systemic change of preventing and reducing child abuse is documented through our annual <br /> monitoring by DC&F . <br /> The Department of Children & Families will report outcomes on client satisfaction, and <br /> abuse and/or neglect that occurs during services . Prior to service initiation, families are screened <br /> through the Department of Children & Families to determine if there is an open case of abuse or <br /> neglect. This information is verified by the Department and maintained in client records . At all <br /> times during services, from initiation to termination, Family Advocates are working with the <br /> families they serve to collect accurate data. <br /> Data is collected and compiled on a monthly basis by the Family Advocates and presented to <br /> the Program Director. The Program Director reviews all program data for accuracy and <br /> reporting. It is compiled by county and rolled up into a report that is provided to all funding <br /> entities based on their requirements individually and in full to the Department of Children & <br /> Families . This data is included in the agency ' s yearly annual report, is utilized in brochures and <br /> other agency materials, and is available upon request. <br /> 11 <br />