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Hibiscus Children' s Center Crisis Nursery Program Children' s Services Advisory Network <br /> Indian River County <br /> Data is maintained in client records, monthly Risk Management Reports, quarterly Peer Record <br /> Reviews, and MIS spreadsheets. Hibiscus utilizes a Continuous Quality Improvement <br /> Committee comprised of a broad spectrum of stakeholders (staff, board members, funders, <br /> former clients, volunteers, other agency representatives, etc.) to discuss internal and external <br /> monitoring results . This group is also instrumental in ensuring that the agency maintains a "big <br /> picture" perspective on all of its services. <br /> Goals and Benchmarks are established for each program and service offered through Hibiscus <br /> Children's Center. Each program establishes "Functional Team" goals to ensure that they assist <br /> the agency in meeting its strategic plan and funding requirements. These goals along with <br /> contractual outcomes, are tracked quarterly through Peer Record Reviews . <br /> The Operating Board of Directors of Hibiscus Children's Center has also established Risk <br /> Management benchmarks for each program. This allows our board to remain informed of "high <br /> risk" situations . Risk issues are tracked through the monthly Risk Management meeting and <br /> then reported to the Board on a monthly basis. An example of a benchmark for the Crisis <br /> -Nursery program would be a family who is reported to the abuse hotline for abusing or <br /> neglecting their children while we are providing Crisis Nursery services. <br /> Clients are informed in writing of our Continuous Quality Improvement processes and are <br /> allowed access to reports generated upon request. These reports are also available to funders <br /> upon request. Additionally, Hibiscus maintains an adequate MIS to comply with all funders <br /> requests for documenting and sharing data elements . <br /> Change in the family' s situation is most clearly documented through the completion of the <br /> Family Support Plan. This documentation is maintained in the individual family' s record. The <br /> systemic change of preventing and reducing child abuse is documented through our annual <br /> monitoring by DC &F. <br /> The Department of Children & Families will report outcomes on abuse and/or neglect that occur <br /> during services . Prior to service initiation, families are screened through the Department of <br /> Children & Families to determine if there is an open case of abuse or neglect. This information <br /> is verified by the Department and maintained in client records. At all times during services, <br /> from initiation to termination, Family Advocates are working with the families they serve to <br /> collect accurate data. <br /> Data is collected and compiled on a monthly basis by the Family Advocates and presented to the <br /> Program Director. The Program Director reviews all program data for accuracy in reporting. It <br /> is compiled by county and rolled up into a report that is provided to all funding entities based on <br /> their requirements individually and in full to the Department of Children & Families . This data <br /> is included in the agency ' s annual report, is utilized in brochures and other agency materials, and <br /> is available upon request. <br /> r ` <br /> v � a <br /> - <br /> x's"� e ge <br />