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statement of how the individual may file a complaint concerning the denial . All notices of denial must be prepared or approved by the Privacy Official . • Provide the information requested in the form or format requested by the individual, if readily producible in such form . Otherwise, provide the information in a readable hard copy or such other form as is agreed to by the individual . • Individuals have the right to receive a copy by mail or by e-mail or can come in and pick up a copy. Individuals also have the right to come in and inspect the information. • If the individual has requested a summary and explanation of the requested information in lieu of, or in addition to , the full information, prepare such summary and explanation of the information requested and make it available to the individual in the form or format requested by the individual . • Disclosures must be documented in accordance with the. procedure " Documentation Requirements . " 2 . Individual ' s Request for Amendment Procedure Request From Individual, Parent of Minor Child, or Personal Representative. Upon receiving a written request from an individual (or a minor' s parent or an individual ' s personal representative) for amendment of an individual's PHI held in a designated record set, the employee must take the following steps . • Follow the procedures for verifying the identity of the individual (or parent or personal representative) set forth in -Verification of Identity of Those Requesting Protected Health Information. " • Review the disclosure request to determine whether the PHI at issue is held in the individual's designated record set . See the Privacy Official if it appears that the requested information is not held in the individual' s designated record set . No requestfor amendment may be denied without approval from the Privacy Official. • Review the request for amendment to determine whether the information would be accessible under HIPAA' s right to access (see the access procedures above on PAGE 28) . See the Privacy Official if there is any question about whether one of these exceptions applies . No request for amendment may be denied without approval from the Privacy Official. • Review the request for amendment to determine whether the amendment is appropriate-that is , determine whether the information in the designated record set is accurate and complete without the amendment . • Respond to the request within 60 days by informing the individual in writing that the amendment will be made or that the request is denied . ' If the determination cannot be made within the 60-day period, the deadline may be extended for 30 days by providing written notice to the individual within the original 60 - day period of the reasons for the extension and the date by which the County will respond . 28_