HomeMy WebLinkAbout2005-298 s NEC NEC Unified Solutions Inc . C 3
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NEAX2000 IPS CourtHouse
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Statement of Work
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7/23/2005
Please direct any inquiries
regarding this Statement of Work to:
Peter Keiley
Account Manager
NEC Unified Solutions, Inc.
561 -995-5373 — 561 -414-5996
pkeiley@necunified. com
1 ' +
N* EC NEC Unified Solutions, Inc.
Statement of Work
This Statement of Work (" SOW' ) outlines the responsibilities , deliverables and acceptance criteria for
the services that NEC Unified Solutions , Inc . ( " NEC ' ) will perform for Indian River County
( " Customer" ) as described below.
This SOW includes two appendices :
• Appendix A — Service Responsibilities
• Appendix B — Related Forms
1 . Project Summary
Installation of NEAX20001PS with CCIS Networking for CourtHouse and Annex ; included in
project —
( 1 ) 32 Port AD64 VoiceMail/Unified Messaging Centralized System ;
( 1 ) AimWorX ;
( 1 ) Upgrade for County Admin with CCIS , including Sheriffs Office CCIS with CourtHouse
( 1 ) Utilities NEAX24001PX w/ CCIS Admin or CH
Pricing of components are using discount promotions for competitive displacement of Non =
NEC systems . In terms of the voicemail project, the existing voicemails remain Indian River
County and do not change to NEC ownership .
2 . Deliverables
Deliverables for the requested NEAX system implementation include :
• All items specified in the Equipment List except those identified as spares
• Services specified in the Services List
• Site Survey report and recommendations , if any
• Database design and implementation recommendations
• Configuration documentation
• A completed Services Completion checklist (Appendix B )
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I Pricing and Payment
In consideration for the equipment and services specified in the Equipment and/or Services lists , the
Customer shall remit the total sale price of $ 335 , 859 . 58 plus applicable sales tax . Payment shall be
due as indicated in the following payment schedule :
Equipment :
• 100 % of the Equipment Price is due upon delivery of the equipment required for Cutover
to the site specified by the Customer: $ 237 , 196 . 59
Services :
• Service Price ( $ 98 , 662 . 99 ) to be paid as follows :
( *) Agreed to be invoiced to activity progress payments . Project is targeted 90 days , and will
be
invoiced during that period , for Delivery- Power Up , during September 2005 , (40 % services ) ; End -
User Training 30 % October 2005 ; Cutover 30 % November 2005 on a per system , per event basis . All
payments for services are due Net 30 days from date of invoice which will be issued on the cutover
date ( s ) .
(* ) Site Name Hardware Services Totals Notes
Including
First Year
Warranty
1 Court House and $94, 093. 52 $45, 696. 15 $1391789. 67
Annex
2 County Admin w/ $45, 665.41 $12, 897. 80 $581563. 21
Sheriffs Office CCIS
3 Utilities $56, 023. 80 $28, 450. 00 $84,473. 80
4 AD64 VoiceMail/UM $34, 632. 61 $8, 695. 29 $43, 327. 90
5 AimWorX $6, 781. 25 $2, 923. 75 $9, 705. 00
T Totals $2371196. 59 $98, 662. 99 $335, 859. 58
All change orders shall be invoiced upon Cutover. Prices stated in this SOW are effective for 30 days
from the date specified below in the footer. THE ABOVE SALE PRICES EXCLUDE SALES TAX .
SALES TAX ( IF APPLICABLE ) WILL BE INVOICED IN ADDITION TO THE SALE PRICE . ( SALES
TAX IS NOT APPLICABLE toCounty Government . )
4 . Project Scheduling
This project is scheduled to start September 1 , 2005 with the anticipated final cutover date
of
November 30 , 2005 . The Cutover Date is the date the switching equipment is connected to the public
telephone network , activated and providing basic telephone service to place and receive telephone
calls , substantially in accordance with manufacturer' s published specifications . Omissions or
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variances in switching equipment performance which do not materially impair the basic telephone
service of the switching equipment shall not affect the cutover date . Actual start and cutover dates are
flexible to Indian River County and NEC service schedules . The dates specified are targeted dates .
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5 . Contacts
Specific contact information for project team members will be provided upon receipt of a signed
Statement of Work from Customer.
6 . Assumptions and Limitations
This Statement of Work and the rates/price are based on the following key assumptions
("Assumptions " ) . Parties agree that any changes in the Assumptions may result in an adjustment in
the rates/price .
6 . 1 . The terms and conditions of the SOW and the Agreement prevail regardless of any
conflicting terms on the Purchase Order, other correspondence and any and all
verbal communications . All Purchase Orders shall be approved and accepted by
NEC in their Dallas office .
6 . 2 . The Customer' s network architecture design shall not change between the date of
the Customer' s execution of this SOW and the completion of all Services
contemplated within .
6 . 3 . Unless purchased through NEC , the Customer is responsible for ordering and
verifying availability of any required Telco circuits .
6 . 4 . Customer will schedule and inform users of any required systems outage .
6 . 5 . NEC requires a minimum lead -time of fourteen ( 14 ) calendar days from Customer' s
execution of the SOW to begin work . NEC will make commercially reasonable efforts
to meet the requested installation date .
6 . 6 . NEC shall require a schedule extension of thirty ( 30 ) calendar days for any personnel
change requests made by Customer.
Services not covered under this SOW:
6 . 7 . Support or replacement of Product that is altered , modified , mishandled , destroyed ,
or damaged by natural causes or damaged due to a negligent or willful act or
omission by Customer or use by Customer other than as specified in the applicable
NEC or manufacturer-supplied documentation .
6 . 8 . Any hardware upgrades required to run new or updated software .
7 . Completion of Services
Upon completion of all work , NEC shall submit to the customer a Services Completion Checklist for
their review and signature . Customer shall ensure that the proper personnel are scheduled to review
each completed Service or Deliverable upon receipt of this notification . The assigned Customer
personnel shall indicate their acceptance of the Service or Deliverable by signing the Services
Completion Checklist within five ( 5 ) days from the presentation of the completed Service or
Deliverable . Services and Deliverables will be deemed accepted if the assigned Customer
representative fails to respond within this five-day period . If a Service or Deliverable is not complete
for any reason , Customer shall provide written notification to NEC . NEC shall have ten ( 10 ) days after
the receipt of such notice from the customer to correct the error, given it is within NEC ' s scope to do
so . Such time period to correct the error may be extended by mutual consent. The
Services
Completion Checklist is provided in Appendix B .
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8 . NEC Software License
UNLESS NEC REQUIRES A SEPARATE LICENSE AGREEMENT CONCERNING PARTICULAR
SOFTWARE FOR USE WITH A PRODUCT, WHICH SEPARATE LICENSE SHALL BE AS
OUTLINED AND ATTACHED HERETO , THE FOLLOWING LICENSE SHALL BE APPLICABLE TO
SOFTWARE PROVIDED FOR USE WITH SUCH PRODUCT , IF ANY :
a . NEC grants Customer a non -exclusive license to use Software provided under this Agreement
( including related documentation ) for the useful life of the Product(s ) solely to operate and maintain
the Product( s ) purchased under this Agreement . NEC may immediately terminate such license , in
the event that Customer, without NEC ' s prior written consent :
( i ) Discloses any portion of the Software to a third party ; ( ii ) Reverse compiles , disassembles
,
modifies , adds to , deletes from or otherwise alters the Software in whole or in part; ( iii ) Sublicenses
the Software ; ( iv) Transfers the Software to , or shares the use of the Software with , a third
party
( other than for maintenance ) , except as provided in Section 3 c . below, or; (v) Uses the Software on a
system or equipment other than that provided to Customer under this Agreement.
b . In addition , this Software license will automatically terminate if NEC terminates this Agreement due
to Customer' s default, as provided for in this Agreement. If this license is terminated , Customer will ,
at NEC 's option , either return the Software to NEC , or erase or destroy any Software and all copies
and certify the same to NEC , if requested .
c . Notwithstanding any other provision herein , Customer may not assign , sublicense or otherwise
transfer Customer's rights or interest in this Software license , in whole or in part , except to a third
party who has acquired the Products from Customer, and agrees to be bound by the terms of this
license . COMPANY MUST FORWARD WRITTEN EVIDENCE OF THE ABOVE TO NEC AS A
CONDITION TO ANY TRANSFER OF THE SOFTWARE LICENSE . EXCEPT AS PROVIDED
ABOVE , THE ABOVE LICENSE IS NOT TRANSFERABLE TO ANY OTHER SYSTEM OR
EQUIPMENT , EVEN IF MANUFACTURED OR PROVIDED BY NEC . UNDER NO
CIRCUMSTANCES SHALL COMPANY ( OR , IF PERMITTED ABOVE , COMPANY' S TRANSFEREE )
ACQUIRE TITLE TO THE SOFTWARE , OR ANY RIGHT OR INTEREST TO THE SOFTWARE
OTHER THAN AS SET FORTH ABOVE .
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9 . Equipment List(s ) ( broken out per the RFP )
Indian River Courthouse and Annex
2000 IPS Component Part Name QTY Price TOTAL
0221771 DTERM SP30 PHASE 2 SOFTWARE 1 $ 54 . 68 $ 54 . 68
0361122 1000BASE - LX SFP OPTICAL MODULE 2 $425 . 32 $ 850 . 64
0362039 CX- UH3024 W/21P GBE ( SFP ) 2 $828 . 84 $ 1 , 657 . 68
0362039021 MAINT NP1 CX- UH3000 PREMIUM 2 $ 82 . 08 $ 164 . 16
150018 ICS VS PIMMD ( UA) 7 $468 . 59 $ 3 , 280 . 11
150048 BACK- UP CPU 8 SEAT IP SYS PKG - 1 $6 , 014 . 54 $6 , 014 . 54
150057 IP REMOTE PIM - B ( IPS ) 1 $2 , 187 . 10 $2 , 187 . 10
150113 PN -8COTS 4 $246 . 05 $ 984 . 20
150114 PN -8LCAA 7 $ 300 . 73 $2 , 105 . 09
150122 SPN -24CCTA-A (AP ) 2 $ 11093 . 55 $21187 . 10
150223 PN -8DLCP 39 $ 300 . 73 $ 11 , 728 . 35
150441 KEY KEEPER ( FD ) 1 $ 0 . 55 $ 0 . 34
150497 SP30-4 SEAT LICENSE 1 $ 164 . 03 $ 164 . 03
150538 NEAX 2000 IPS DOCUMENTATION CD 1 $27 . 34 $27 . 34
150606 T1 / E1 -6 TO 10 CARDS 1 $ 328 . 07 $328 . 07
150611 CCIS LINK( 8 ) SOFTWARE KEY 1 $437 . 42 $437 . 42
150618 IPT CARD ( 1 ) SOFTWARE KEY 1 $ 54 . 68 $ 54 . 68
150629 LT-64 PORT 8 $ 164 . 03 $ 1 , 312 . 26
150647 32 IP SEAT LICENSE PROMOTION 1
150680 R- PIM 1 SITE LICENSE 1 $ 54 . 68 $ 54 . 68
151008 PWR CABLE-A 4 $21 . 87 $ 87 . 48
151013 48 -TW-0 . 7 CONN CABLE 6 $65 . 61 $ 393 . 68
151015 48 -TW- 1 CONN CA 1 $ 82 . 02 $ 82 . 02
151021 RS RVS -4S CA-C 1 $ 82 . 02 $ 82 . 02
151029 MAT CA-T 1 $ 79 . 17 $ 79 . 17
151142 ICS VS BASE-C ( UA) 1 $ 71 . 63 $ 71 . 63
151231 SPN -24PRTA-C 2 $ 1 , 093 . 55 $2 , 187 . 10
151232 SPN -24DTAC- B (AP ) 1 $697 . 14 $697 . 14
151254 PZ-241PLA 2 $2 , 001 . 20 $4 , 002 . 40
151258 SPN -APOOB MRC - E (AP ) 1 $481 . 16 $481 . 16
151301 INT BATTERY 9 $43 . 74 $ 393 . 68
151369 19 INCH RACK BRACKET (A) 5 $67 . 10 $ 335 . 48
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151371 19 INCH RACK BRACKET ( B ) 2 $ 100 . 64 $201 . 28
151373 HANGER ASSEM ( UL ) 2 $ 13 . 41 $26 . 83 -
151409 PN -CP15 3 $ 1 , 913 . 72 $ 5 , 741 . 15
188296 DTERM IP FOR NEAX2000 IPS U . G . 1 $47 . 47 $47 . 47
188346 TDM USER GUIDES 33 $24 . 61 $812 . 06
42KTX015 ADTRAN CSU Cables 2 $ 73 . 91 $ 147 . 82
52BCS006 Protection for 25- Pair ( Requires a 66 Block ) 2 $ 39 . 35 $ 78 . 71
52BCS008 Protection for Analog Trunks 32 $ 14 . 09 $451 . 01
52BCS009 Protection for T1 4 $ 15 . 23 $60 . 93
652120 Surge Protector ( 15 AMPS ) 1 $ 32 . 53 $ 32 . 53
695336 19 " Electrical Rack 2 $202 . 46 $404 . 92
770431 DESI NAME LABEL FOR WINDOWS SO 1 $ 16 . 28 $ 16 . 28
780023 ITR -8D-3 ( BK) 8 $ 195 . 30 $ 1 , 562 . 40
780048 DTR - 16D-2 ( BK) 265 $ 146 . 48 $ 381815 . 88
780060 DCR-60 - 1 ( BK) CONSOLE 5 $ 122 . 61 $613 . 03
780135 AC -2R 8 $ 11 . 72 $ 93 . 74
780420 DESI DT(X)- 16D- 1 /IT(X ) - 16D-2/3 15 $ 10 . 85 $ 162 . 75
780428 DESI LABEL DCR-60- 1 ( BK) ( 25 P 1 $ 10 . 85 $ 10 . 85
ADT- ADTRAN T1 -CSU -ACE
1203022L1 ( 115VAC ) 2 $ 306 . 73 $613 . 46
APC -
3827BK-7 Line Cord IP 7 ' Cat 5e ( BK) 8 $ 1 . 91 $ 15 . 28
Miscellaneous MDF Material 1 $ 1 , 711 . 54 $ 1 , 711 . 54
VoiceMail/ Unified Messaging NEAXMall AD -64 32 Digital Ports Level II Server with
Redundancy
QTY Price TOTAL
0160188 D/82JCT-U PCI 4 $ 2 , 576 . 88 $ 109307 . 50
0160204 D64, LEVEL II DELL 2600 TOWER 1 $ 2 , 815 . 58 $2 , 815 . 58
0160477 D64, RAID FOR DELL 2600 1 $ 992 . 78 $ 992 .78
0161809 AD. 64 S/W LICENSE, 32 PORT 1 $211103 . 25 $21 , 103 . 25
0161849 DELL 2600 LEVEL II RACK MOUNT 1 $406 . 88 $406 .88
0163540 USB MODEM ( EXTERNAL ) 1 $ 151 . 90 $ 151 . 9
0163541 AD64 , 3RD PARTY SW (2003 ) 1 $651 . 00 $651 . 00
652120 Surge Protector 1 $ 32 . 53 $32 . 53
Miscellaneous MDF Material 1 $279 . 93 $279 . 93
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Admin Upgrade and Additional Components for Sheriffs Office to Network with County
Court House via CCIS Networking
2400 Upgrade/Additions QTY Price TOTAL
0221405 NEC IPX MAT 1 $ 113 . 83 $ 113 . 8Y-
0362039 CX- UH3024 W/2P GBE ( SFP ) 1 $ 828 . 84 $ 828 . 84
0362039021 MAINT NP1 CX- UH3000 PREMIUM 1 $ 82 . 08 $82 . 08-
200127 SPA-24DTIA 2 $ 1 , 274 . 94 $2 , 549 . 88
200128 SPA-24CCTA 2 $21276 . 68 $4 , 553 . 36
200179 PEER TO PEER IP STARTER KIT 1 $61510 . 00 $6 , 510 . 00
200194 PX- PC00 -A ( EMA) WITH CUSTOMIZI 1 $683 . 00 $683 . 00
200256 PZ-GT25 2 $ 387 . 04 $ 774 . 07-
200263 PX- PW02 1 $ 11047 . 27 $ 11047 . 27-
200287 SN1607 CPRRI -A 2 $21732 . 01 $ 51464 . 03
200298 FLASH -ATA-320M 2 $ 387 . 04 $ 774 . 07-
201212 PZ- DK222 ( KEY) 1 $ 127 . 49 $ 127 . 49-
201238 PH - PC36 ( MUX) 6 $ 373 . 38 $21240 . 25
201316 FRONT COVER ( IPA) ASSEM 3 $ 81 . 96 $245 . 88
201317 FRONT COVER ( IPB ) ASSEM 2 $66 . 02 $ 132 . 05
201332 SPH - SW10 TSW- UB 2 $ 701 . 22 $ 11402 . 43
201398 FRONT COVER ( IPE ) ASSEM 1 $254 . 99 $254 . 99
201666 SR1276 IPX CAU - B 1 $ 95 . 62 $95 . 62
201667 SR1276 IPX CAU -C 1 $ 179 . 86 $ 179 . 86
201668 SR1276 IPX CAU - D 1 $ 104 . 73 $ 104 . 73
201669 SR1276 IPX CAU - E 3 $22 . 31 $66 . 93
201674 SR1276 IPX CAU - F 1 $ 136 . 60 $ 136 . 60
201676 SR1276 IPX CAU -G 1 $ 79 . 68 $ 79 . 68
201681 IPX 2PORTS CA-A 1 $ 56 . 01 $ 56 . 01
201692 34PH EXCLK CA- B 2 $45 . 53 $ 91 . 07
201731 SR1276 IPX CAU - DA 1 $ 152 . 54 $ 152 . 54
201732 IPX EXALM CA-A 1 $ 84 . 24 $84 . 24
201740 MT24 TSW CA-90 2 $ 52 . 36 $ 104 . 73
201741 MT24 TSW CA- 140 2 $ 56 . 92 $ 113 . 83
201742 MT24 TSW CA- 180 2 $60 . 10 $ 120 . 21
201755 UTP CTG5 ST CA-AO 2 $ 122 . 94 $245 . 88
202061 NEAX2400 IPX DOCUMENTATION CD 1 $ 91 . 07 $ 91 . 07
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203035 CHIP KIT SP - 3010 (24DTR ) 2 $ 108 . 50 $217 . 00
203036 CHIP KIT SP-3029 (24PRTBA) 1 $ 108 . 50 $ 108 . 50
203056 CHIP KIT SP-3331 16COTBE-A 1 $ 54 . 25 $54 . 25-
203059 CHIP KIT SP -3102 ( 16LCBH -A) 6 $ 135 . 63 $813 . 75
203069 CHIP KIT SP -3514 ( 16ELCJB ) ( 5 ) 2 $ 542 . 50 $ 1 , 085 . 00
210248 CD 20- 100 CONFIG/GENERIC 1 $2 , 732 . 01 $21732 . 01
210319 NEAX2400 5 PIM CONFIG OPTION 1 $67789 . 05 $6 , 789 . 05
NETWORKING CONFIGURATION
210352 OPTIO 1 $2 , 276 . 68 $21276 . 68
210357 IACD-50 AGENT CONFIGURATION OP 1 $6 , 830 . 03 $6 , 830 . 03
210369 INTERNAL OAI CONFIGURATION OPT 1 $ 910 . 67 $ 910 . 67
INTERNAL ACD CONFIGURATION
210370 OPT 1
210375 MPX/ IMX SOFT UPGRADE FEE UP TO 1 $ 1 , 085 . 00 $ 1 , 085 . 00
210395 32 IP CLIENT LICENSE PROMO 1
220032 IMGOIPX UPG KIT-C 1 $2 , 959 . 68 $2 , 959 . 68
243602 CHIP KIT SP-529 ( 8EMT) 1 $27 . 13 $27 . 13
243639 SP-785 16LCBE CHIP KIT 1 $ 16 . 28 $ 16 . 28
243684 CHIP KIT SW-075 ( 8RSTK) 3 $ 54 . 25 $ 162 . 75
CCWX- ENTERPRISE MAT
244816 COMMANDS 1 $68 . 30 $68 . 30
657690 Surge Protector 6 Plug Strip 1 $ 14 . 07 $ 14 . 07
APC-3827BK- 7 Line Cord IP 7' Cat 5e ( BK) 8 $ 1 . 91 $ 15 . 28
APC-
SU2200XLNET APC Smart-UPS XL 2200VA 120V 1 $ 888 . 62 $ 888 . 62
APC - UXBP48 APC Smart-UPS Ultra Battery Pack 48V 1 $623 . 88 $623 . 88
BUDGET-01 KVM SWITCH 5 $ 108 . 50 $ 542 . 50
DISC - NEC - SW-
UP Software Upgrade Credit - 130 $ 106 . 90 ( $ 13 , 927 . 74 )
MAT- DESK- PC MAT PC ( 128M , 20G , CD ) 1 $ 1 , 085 . 00 $ 1 , 085 . 00
MAT- PRINTER Dell 1700 Printer for MAT/ PC 1 $211 . 58 $211 . 58
TD-070379 Serial Cable -6ft 1 $ 3 . 49 $ 3 . 49
TD-664089 USB to USB 6 ' Cable 1 $ 3 . 99 $3 . 99
Miscellaneous MDF Material 1 $ 562 . 08 $ 562 . 08
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Utilities
UNIVERGE NEAX 2400 IPX ( 2 PIMS ) QTY Price TOTAL
E ui ment:
012350 Temperature Sensor for EWS 1 $86 . 80 $ 86 . 80
0221405 NEC IPX MAT 1 $68 . 39 $68 . 39
200100 SPA-8COTBJ -A 8 $ 547 . 10 $4 , 376 . 78
200128 SPA-24CCTA 2 $ 1 , 367 . 74 $2 , 735 . 48
200179 PEER TO PEER IP STARTER KIT 1 $61510 . 00 $6 , 510 . 00
200194 PX- PC00 -A ( EMA) WITH CUSTOMIZI 1 $410 . 32 $410 . 32
200208 SPA- 16LCBJ - B 3 $491 . 57 $ 11474 . 70
200256 PZ-GT25 2 $232 . 52 $465 . 03
200263 PX- PW02 1 $629 . 16 $629 . 16
200298 FLASH -ATA- 320M 2 $232 . 52 $465 . 03
201119 SN1375 PIMU -A 1 $465 . 03 $465 . 03
201158 SPA-8RSTM 1 $459 . 56 $459 . 56
201238 PH - PC36 MUX 2 $224 . 31 $448 . 62
201304 REAR COVER A ASSEM 1 $22 . 43 $22 . 43
201317 FRONT COVER IPB ASSEM 1 $ 39 . 67 $ 39 . 67
201320 EARTH PLATE A ASSEM 1 $ 35 . 29 $ 35 . 29
201332 SPH - SW10 TSW- UB 2 $421 . 26 $ 842 . 53
201351 SIDE COVER NA ASSEM 2 $ 16 . 41 $ 32 . 83
201360 PA- PW54- B 2 $273 . 82 $ 547 . 64
201361 PA- PW55- B 1 $205 . 44 $205 . 44
201544 SPA- 16ELCJB- H 6 $ 875 . 35 $5 , 252 . 12
201666 SR1276 IPX CAU - B 1 $ 57 . 45 $ 57 . 45
201669 SR1276 IPX CAU - E 1 $ 13 . 40 $ 13 . 40
201674 SR1276 IPX CAU - F 1 $ 82 . 06 $ 82 . 06
201676 SR1276 IPX CAU -G 1 $47 . 87 $47 . 87
201731 SR1276 IPX CAU - DA 1 $ 91 . 64 $ 91 . 64
201732 IPX EXALM CA-A 1 $ 50 . 61 $ 50 . 61
201740 MT24 TSW CA-90 2 $ 31 . 46 $62 . 92
201755 UTP CTG5 ST CA-AO 3 $ 73 . 86 $ 221 . 57
210276 CD 50- 100 UNIV2400 GENERIC/CON 1 $ 1 , 914 . 84 $ 1 , 914 . 84
210316 NEAX2400 2 PIM CONFIG OPTION 1 $ 769 . 77 $ 769 . 77
NETWORKING CONFIGURATION
210352 OPTIO 1 $ 1 , 367 . 74 $ 11367 . 74
210395 32 IP CLIENT LICENSE PROMO 1
220004 BSC UNIV SYSTEM -A 1 $ 1 , 969 . 55 $ 1 , 969 . 55
221000 SN1734 CPRRS-A 2 $ 1 , 914 . 84 $ 3 , 829 . 68
221005 FRONT COVER ( UNIA) ASSEM 3 $49 . 24 $ 147 . 72
241028 2400 RS-232C CA- 1 3 $24 . 42 $ 73 . 25
241029 2400 RS-232C CA-3 1 $24 . 42 $24 . 42
42KTX015 ADTRAN CSU Cables 2 $ 73 . 91 $ 147 . 82
Protection for 25 - Pair ( Requires a 66
52BCS006 Block) 2 $ 39 . 35 $ 78 . 71
52BCS008 Protection for Analog Trunks 1 46 $ 14 . 09 $648 . 32
52BCS009 Protection for T1 2 $ 15 . 23 $ 30 . 47
770431 DESI NAME LABEL FOR WINDOWS 1 $ 16 . 28 $ 16 . 28
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so
780020 DTR- 1 - 1 BK 1 $21 . 70 $21 . 70
780048 DTR - 16D-2 BK 74 $ 146 . 48 $ 10 , 839 . 15
780420 DESI DTX - 16D- 1 / IT X - 16D-2/3 3 $ 10 . 85 $ 32 . 55
RMAT Modem ( 33 . 3 ) Required for
91BCS967 IMX/IPX 1 $ 98 . 10 $ 98 . 10
986905 IP RediCheck License 1 $ 55 . 34 $55 . 34
999030 IMX 1 �4 PIM STAGING FEE 1 $ 11302 . 00 $ 1 , 302 . 00
A011462 PS48MA5065R 1 $ 3 , 149 . 76 $ 31149 . 76
ADT-
1203022L1 ADTRAN T1 -CSU -ACE 115VAC 2 $ 306 . 73 $613 . 46
APC - 3827BK-
7 Line Cord IP 7 ' Cat 5e BK 8 $ 1 . 91 $ 15 . 28
CRY- EINP2 Early Warning System 2 port 1 $ 1 , 302 . 00 $ 1 , 302 . 00
Miscellaneous MDF Material 1 $ 1 , 375 . 56 $ 1 , 375 . 56
AimWorX
AIMWORX SM -CORPORATE $6 , 781 . 25
0221520 STANDALON 1
MULTI -SITE OPERATION W/TLR
0223545 240 1
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10 . Services List(s )
Court House & Annex :
1 Project Management T 1
7 System Configuration Engineering 1
8 Database Collection and Input to PBX by NEC 1
9 Hardware Installation ( Excluding Terminals 1
10 Wireless Implementation 1
11 IP ReadiCheck Install SoftPhone 1
12 TAPI /UM/AIMWorX/BlueFire 1
13 Install : No ACD & No OAI 1
14 Install : No ACD/MIS 1
16 Cutover Coverage ( Training ) 1
17 User Training Normal Working Hours Only ) 1
20 User Training : 1
22 Place , Test and Designate Terminals 1
23 Check Customer Provided Station Cable 1
On -Call Workmanship Warranty ( day 1 to 90 after
25 Cutover) 1
4 . 20 On -Call Warranty Service ( day 91 to 365 after Cutover) 1
( 32 ) Port AD64 VoiceMail/Unified Messaging ( location at CourtHouse )
4 . 1 Project Management 1
4 . 2 Installation of Server and Voice Messa ing Software 1
4 . 3 Telephony Integration to Existing PBX 1
Uninterruptible Power Supply ( UPS ) and Battery
4 . 7 Installation 1
4 . 8 Database Design & Implementation 1
4 . 9 Call Processing & AA Application Develop/ Implement 1
4 . 10 Voice Messaging Network Design & Implementation 1
4 . 11 Implementation of Server for Unified Messaging1
4 . 12 Implement Unified Messaging Client at User Desktops 1
4 . 13 Fax Application Design & Implementation 1
4 . 14 Integration of UM to Existing Customer Fax Server 1
4 . 15 Implementation of IVRNRU Application 1
4 . 17 Voice Messaging User Training 12 - 15 per Class 1
4 . 18 VM/ UM User Training Classes 12 - 15 per Class 1
4 . 19 VM / UM Cutover Coverage ( per person , per da 1
4 . 20 Train -the-Trainer Classes 5 per Class 1
On -Call Workmanship Warranty (day 1 to 90 after
4 . 21 Cutover) 1
4 . 20 On -Call Warranty Service ( day 91 to 365 after Cutover 1
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Admin IPX Upgrade , including CCIS component for Sheriffs Office to Network between Court
House and Sheriffs Office :
1 Project Management 1
7 System Configuration Engineering 1
8 Database Collection and Input to PBX by NEC 1
9 Hardware Installation ( Excluding Terminals 1
10 Wireless Implementation 1
11 IP Ready Assessment Dterm Remote Module Labor 1
12 Install : 1
13 Install : CCWX- E & No OAI 1
14 Install : No ACD/MIS 1
16 Cutover Coverage ( Training ) 1
17 User Training Normal Working Hours Only ) 1
20 User Training : ACD Agents 1
22 Place , Test and Designate Terminals 1
On -Call Workmanship Warranty ( day 1 to 90 after
25 Cutover) 1
Utilities
1 Project Management 1
7 System Configuration Engineering 1
8 Database Collection and Input to PBX by NEC 1
9 Hardware Installation ( Excluding Terminals 1
10 Wireless Implementation 1
11 IP ReadiCheck 1
12 TAPI /UM/AIMWorX/BlueFire 1
13 Install : No ACD & No OAI 1
14 Install : No ACD/MIS 1
16 Cutover Coverage (Training ) 1
17 User Training Normal Working Hours Only ) 1
20 User Training : 1
22 Place , Test and Designate Terminals 1
23 Check Customer Provided Station Cable 1
On -Call Workmanship Warranty ( day-1 to 90 after
25 Cutover 1
4 . 20 On -Call Warranty Service ( day 91 to 365 after Cutover 1
AimWorX
Project management 1
Server Installation 1
AIMWorX Overview Session 1
On -Call Workmanship Warranty ( day 1 to 90 after
Cutover) 1
On -Call Warranty Service ( day 91 to 365 after Cutover 1
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11 . Agreement between Indian River County and NEC Unified Solutions
This Statement of Work is governed by , in orporated into , and made part of the Master Purchase
Agreement (" MPA") # /C / / between NEC Unified Solutions , Inc .
(" NEC" ) , a Nevada Corporati at 655 k State Highway 161 , Irving , TX 75039 and Indian River
County (" Customer" ) , having its principal place of business at 1840 25th Street, Vero Beach , Florida
32960 as of the date last written below ( " Effective Date" ) .
This SOW defines additional provisions for applicable Hardware/Software and/or Services
(" Products") that NEC shall sell and/or license to Customer under the terms of the MPA and as
specifically defined in the related Equipment List, Services List, and/or SOW. The terms of this SOW
are limited to the scope of the related Equipment List , Services List, and/or SOW's and shall not be
applicable to any other Exhibits , which may be executed and attached to the MPA .
IP RediCheck Disclosure
To validate Customer' s network capacity to support expected call volume at and between Customer
site (s) , NEC Unified Solutions performs the IP RediCheck test prior to IP Telephony implementation .
Failure to pass the IP RediCheck indicates that the Customer's network cannot adequately support IP
Telephony as intended and further examination is recommended . NEC Unified Solutions offers a
comprehensive IP Telephony Assessment that investigates network issues and provides
recommendations for remediation . The IP RediCheck is included in the cost of this Statement of
Work .
IN WITNESS WHEREOF , the duly authorized representatives of the parties hereto have caused this
SOW to be duly executed .
tia.nRiiv r County NEC Solutions , Inc .
v S� By :
Name : Thomas S . Lowther Name : AAYM M T. WILLIAMS
Title : Chairman Title :
Date : September 6 , 2005 Date : �- o
Approved by BCC : 09 / 06 / 2005
Attest : J ffrey K . Barton , Clic of Circuit Court
by .
Deputy Clerk .
Approved as to Form and Legal Sufficiency Approved :
t
v
/nty
ollins , II J l; ph A . Bird , County Administrator
J' ney
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Appendix A - Service Responsibilities
Customer and NEC agree to the following specific responsibilities required for this project.
Phase 1 : Acceptance of SOW
1 . Acceptance of SOW
NEC shall be responsible for the following :
1 . 1 . Provide and sign contract documents .
1 . 2 . Upon Customer' s acceptance of SOW , invoice services based on progress of project
and upon each project acceptance .
Customer shall be responsible for the following :
1 . 3 . Review and sign contract documents .
1 . 4 . Submit services payments based upon progress plan
Phase 2 : Site Readiness / Equipment Delivery
2 . Site Readiness
NEC shall be responsible for the following :
2 . 1 . Provide a Project Manager to serve as NEC ' s contact in all aspects of this
engagement , including scheduling , defining requirements , change control , escalation ,
implementation planning and acceptance .
2 . 2 . Conduct site survey to determine network and site readiness prior to implementation
and deliver recommendations to Customer.
Customer shall be responsible for the following :
2 . 3 . Provide a single contact for all aspects of this engagement, including scheduling ,
defining requirements , ensuring delivery of necessary information and access ,
ensure site readiness , change control , escalation , storage areas , implementation
planning and acceptance . Any schedule changes must be made at least ten ( 10 )
business days prior to any scheduled activity .
2 . 4 . Make changes as recommended by site survey prior to implementation .
2 . 5 . Provide adequate environmental conditions as per manufacturer' s specifications for
all equipment to be installed .
2 . 6 . Provide proper access to the site for Product installation .
2 . 7 . Order, install , and test all data and voice circuits prior to scheduled installation date .
Ensure that Telco demarcations and circuits are clearly identified ( if not supplied or
managed by NEC )
2 . 8 . Identify locations for Product , rack/cabinets , circuits , and any data connections that
will be made to the system . _
2 . 9 . Provide a Letter of Agency and contact information for each vendor where NEC will
act as the primary interface on behalf of the Customer ( as applicable ) .
2 . 10 . Provide a PBX , Telco , network , and/or cabling technician to be available during
installation and testing ( if not supplied or managed by NEC ) .
2 . 11 . Install and verify the operation of all Customer Provided Equipment ( CPE ) not
provided by NEC . Provide system documentation for CPE , if requested .
2 . 12 . Provide an On -Site Staging room per Site Readiness requirements .
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2 . 13 . Provide information relative to available interfaces , dial plan and user directories ,
cable distances and routes between the phone system and other equipment.
2 . 14 . If requested , provide building layout for applicable locations ( current floor plans ,
cabling and power locations ) .
2 . 15 . Establish an in - house routine to back up the system (as applicable ) .
I Delivery of Equipment
NEC shall be responsible for the following :
3 . 1 . Deliver Equipment ( hardware and/or software ) per Equipment List to site ( s ) specified
by Customer.
3 . 2 . Invoice Customer for 100 % of equipment shipped to specified customer site .
Customer shall be responsible for the following :
3 . 3 . Provide shipping addresses and contact names for each site .
3 . 4 . Provide secure storage area for equipment to be shipped .
3 . 5 . Submit payment for 100 % of equipment shipped to Customer-specified site .
3 . 6 . Sign the proof of delivery form ( POD ) at the time of delivery, for the installation to
continue .
Phase 3 : Implementation and Cutover
4 , Database Conversion / Design
NEC shall be responsible for the following :
4 . 1 . Convert / design user database for loading into new PBX ( not required for IVS2 ) .
4 . 2 . Provide documentation and tools for developing System and user database ( if
applicable ) .
4 . 3 . Recommend configuration to maximize System performance .
4 . 4 . Recommend configuration of security safeguards for the System .
4 . 5 . Set Cutoff Date for any database changes ( See Assumptions & Limitations ) .
4 . 6 . Submit database to Customer for review and approval .
Customer shall be responsible for the following :
4 . 7 . Provide network accounts and privileges for implementation , as needed .
4 . 8 . Provide database information as required for System installation in an NEC-approved
format .
4 . 9 . Provide user directories/lists , numbering plan , security levels , restrictions , and access
privileges to be implemented on the System .
4 . 10 . Provide applicable configuration detail for applications involving other service
providers ( i . e . paging service) .
4 . 11 . Submit database changes prior to Cutoff Date and approve System database .
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5 . NEAX Voice System Installation and Configuration ( Excluding
Terminals )
NEC shall be responsible for the following :
5 . 1 . Install equipment rack and components , test power system , install rectifier and
battery ( if applicable ) .
5 . 2 . Assemble the Main Distribution Frame ( MDF ) and the System Modules ( as
applicable ) .
5 . 3 . Interconnect the System Modules to the switch -side blocks on the MDF ( as
applicable ) .
5 . 4 . Install , program , and test circuit cards to be used as interface to the NEAX voice
system solution , including necessary MDF and integration connections .
5 . 5 . Verify and/or develop trunk route and dial plan configurations with input from
Customer design team ( if applicable ) .
5 . 6 . Verify or configure system to the approved database , user classes of service , and toll
and station restrictions (as applicable ) .
5 . 7 . Develop the implementation -specific network diagram and equipment room
diagram ( s) with input from Customer and/or the design team .
5 . 8 . Input Customer-approved database into the PBX .
5 . 9 . Determine that all local and long -distance services have been installed by the " Telco"
at the customer' s demarcation point ( as applicable ) .
5 . 10 . Determine status of any dial- up or LAN/WAN connections that will be made to the
system for customer access .
5 . 11 . Connect remote maintenance access to support NEC service access to system for
duration of warranty and maintenance period ( per Equipment List)
5 . 12 . Cutover the system by MDF cross-connect ( as applicable ) and perform post-cutover
testing .
5 . 13 . Deliver system installation documentation .
Customer shall be responsible for the following :
5 . 14 . Mutual identification of installation location . Ensure all power and cabling
requirements are accessible to this location .
5 . 15 . If applicable , provide appropriately sized UPS .
5 . 16 . Approve and perform Customer-provided changes to equipment room ( s) .
5 . 17 . Adhere to cutoff date for database changes in Implementation Plan .
6 . Dterm Remote Module Installation
NEC shall be responsible for the following :
6 . 1 . NEC will install and test all office modules in the location specified by Customer,
normally in the switchroom or nearby . NEC will set up and test all remote modules for
functionality .
6 . 2 . NEC will train Customer' s staff in the deployment of the remote modules , including
installation , set- up and operation .
Customer shall be responsible for the following :
6 . 3 . Provide physical space for testing the remote modules , as well as the telco facilities
required to interconnect the office and remote modules .
6 . 4 . Designate personnel who will be assigned Dterm Remote Modules . Determine their
telephone usage patterns and the locations at which the remote modules will be
used .
6 . 5 . Schedule users for telephone and remote module training .
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7 . Station Cabling - Reuse
NEC shall be responsible for the following :
7 . 1 . Meet with Customer to discuss the location and condition of the existing station cable
including any known problems . Plan the station -side of the MDF .
7 . 2 . Test and label all telephone station cable for the number of locations specified in the
Equipment List .
Customer shall be responsible for the following :
7 . 3 . Resolve any asbestos and infection control issues involved in the cable reuse .
7 . 4 . Resolve cable issues found during the Place , Test and Designate step that concern
the station cable reused under this SOW.
7 . 5 . Resolve cable issues having to do with any distribution or riser cable .
7 . 6 . Provide security clearances , escorts , special safety equipment , and access training
as required to access the site for station cable issues .
8 . Set, Test and Designate Terminals
NEC shall be responsible for the following :
8 . 1 . Unbox , assemble and attach designation strips for telephones provided by NEC .
8 . 2 . Place and test all telephones and consoles specified in attached Equipment List.
8 . 3 . Report telephone test failures due to cabling for Customer resolution .
Customer shall be responsible for the following :
8 . 4 . Provide any security clearances , escorts , special safety equipment, and access
training as required to access the site for telephone installation .
Voice Mail / Unified Messaging
9 , Database Design - Voice Mail / Unified Messaging
NEC shall be responsible for the following :
9 . 1 . Work with Customer team to gather database information required to support
Customer' s planned implementation . This may include integration/extension into
Active Directory , NT 4 domain importation , or integration into Exchange , Lotus Notes ,
or Novell GroupWise ( as applicable ) .
9 . 2 . Set freeze date for any changes to Active Directory schema ( no later than 10
business days prior to cutover) .
9 . 3 . Provide documentation and tools for developing System and user database .
9 . 4 . Recommend configuration of security safeguards for the System .
9 . 5 . Recommend configuration aspects to maximize System performance .
9 . 6 . Set Cutoff Date for any database changes ( See Assumptions & Limitations ) .
9 . 7 . Submit database to Customer for review and approval .
9 . 8 . Provide operational features as defined per manufacturer' s published specifications .
9 . 9 . Provide System Administrator with applicable System access passwords .
9 . 10 . Request documentation and/or support from Customer needed to facilitate integration
of equipment to Customer' s LAN/WAN system .
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Customer shall be responsible for the following :
9 . 11 . Provide information as required for System installation in an NEC-approved format.
This may include information necessary for the integration/extension into Active
Directory , NT 4 domain importation , or integration into Exchange , Lotus Notes , or
Novell GroupWise .
9 . 12 . Provide user directories or lists , numbering plan , security levels , restrictions , and
access privileges to be implemented on the System .
9 . 13 . Provide appropriate network accounts and privileges necessary to implement Unified
Messaging solution .
9 . 14 . Submit changes for Active Directory schema before pre-agreed freeze date ( no fewer
than 10 days prior to cutover) .
9 . 15 . Approve System database for implementation . Database changes must be submitted
in writing by Cutoff Date .
9 . 16 . Ensuring that necessary PBX hardware/software additions or changes , and that all
applicable system programming , is completed in a timely manner in accordance with
the project schedule ( if work not being performed by NEC ) .
9 . 17 . If PBX is not being supplied or supported by NEC , provide PBX database information
and other details that are relevant to the Unified Messaging System installation ( i . e . ,
station numbering plan , directory listings , list of assigned extensions and locations ,
feature access codes , etc . ) .
10 . System Hardware Installation - VoiceMail / Unified Messaging
NEC shall be responsible for the following :
10 . 1 . Assembly and installation of NEC -provided server hardware , server rack , rack
infrastructure , uninterrupted power supply within the Customer' s computer room .
10 . 2 . Install Dialogic cards into server required for connectivity of server to PBX ( non -TAPI
installation )
10 . 3 . Power- up and testing of power system ( POST ) .
10 . 4 . Installation of server operating system and preparation for installation of unified
messaging applications and services .
10 . 5 . Connectivity of Unified Messaging server(s ) to customer LAN with assistance of
customer network personnel or specified vendor.
10 . 6 . Determine status of LAN /WAN , VPN , or dial up connections that will be made to the
system for normal usage .
10 . 7 . Connect remote maintenance access applications or hardware to support NEC for
remote monitoring of system for duration of warranty and monitoring period ( if
applicable )
Customer shall be responsible for the following :
10 . 8 . Mutual identification of installation location . Ensure all power and cabling
requirements are accessible to this location .
10 . 9 . Ensure HVAC capacity accommodates introduction of server and network
infrastructure being implemented .
11 . Telephony Integration to Existing Customer PBX
NEC shall be responsible for the following :
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11 . 1 . For NEC -supplied or supported PBX systems , making the necessary system
changes to accommodate the installation of the Unified Messaging System . This
does not include labor associated with installation of new PBX hardware components
( Labor to facilitate installation of Unified Messaging System with new PBX system
being supplied by NEC is to be included within the PBX SOW) .
11 . 2 . Request documentation and/or support from Customer needed to facilitate integration
of equipment to Customer' s network , and on required changes to installed PBX
system in order that such changes can be facilitated by the Customer' s staff or PBX
vendor ( if system not being supplied or supported by NEC ) . This information may
include manufacturer system integration notes or other System documentation .
11 . 3 . Working with Customer contact to connect and test Unified Messaging telephony
interface ports on the PBX .
Customer shall be responsible for the following :
11 . 4 . Arrange for Customer support for the proper configuration of the installed PBX per
guidelines provided by NEC .
11 . 5 . Ensuring that necessary PBX hardware/software additions or changes , and that all
applicable system programming , is completed in a timely manner in accordance with
the project schedule ( if work not being performed by NEC ) .
11 . 6 . If PBX is not being supplied or supported by NEC , provide PBX database information
and other details that are relevant to the Unified Messaging System installation ( i . e . ,
station numbering plan , directory listings , list of assigned extensions and locations ,
feature access codes , etc . ) .
12 . Implementation of VoiceMail / Unified Messaging
NEC shall be responsible for the following :
12 . 1 . Integrate or facilitate connection between unified messaging server and end user
directory services ( i . e . Active Directory schema extension ) .
12 . 2 . On server- based systems , install unified messaging software on prepared server
infrastructure .
12 . 3 . Integrate or facilitate connectivity between unified messaging server and message
storage location ( i . e . Exchange 5 . 5 , Exchange 2000 , Lotus Notes )
12 . 4 . Installation of up to two (2 ) Unified Messaging PC clients
12 . 5 . Instruction or overview for Customer implementation team on how to install additional
licensed clients .
Customer shall be responsible for the following :
12 . 6 . Reviewing System documentation being supplied by NEC and assessing necessary
actions and changes pertaining to Customer' s network .
12 . 7 . Making available a Network Administrator both familiar with and responsible for the
Customer' s network . This individual must have the ability to make implementation
decisions , provide necessary information to the NEC implementation team , and carry
out needed changes to the Customer' s network to support connectivity of the Unified
Messaging server( s ) .
12 . 8 . Assignment of needed LAN connection ( s ) , dedicated IP address ( es ) .
12 . 9 . Assignment of domain user account( s) , required domain permissions , and additional
network configuration settings that may be needed to facilitate System ' s integration .
12 . 10 . Installation and configuration of additional customers at user desktops or
procurement of installation services from NEC or other service provider.
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12 . 11 . Testing of remote access to Customer' s network in conjunction with the Unified
Messaging applications . Includes verification of firewall and general System security .
13 . System Administrator Orientation ( 24 hours )
NEC shall be responsible for the following :
13 . 1 . Identify functions and applications to be included in System Administrator training ,
per the Customer' s system implementation .
13 . 2 . Provide operational features as defined per manufacturer' s published specifications .
13 . 3 . Provide System Administrator with applicable System Administrator passwords .
13 . 4 . Provide two to four ( 2 -4 ) hours of training on using System Administration interface to
perform most commonly used functions . Training is provided prior to System cutover
and during normal business hours . Note : If Customer requires more in -depth training ,
NEC will sponsor Customer representative in formal manufacturers training .
Customer will be responsible for all associated expenses .
Customer shall be responsible for the following :
13 . 5 . Identification and scheduling of designated System Administrator (2 ) users for
training if applicable .
13 . 6 . Note : This training is non -accredited , and will not qualify Customer for technical
support on this product .
14 . User Training :
NEC shall be responsible for the following :
14 . 1 . Develop a training plan with the Customer. All classes will be held during normal
business hours ( 9 a . m . to 5 p . m . ) .
14 . 2 . Provide user guides as shown in attached Equipment List ( if purchased ) .
Customer shall be responsible for the following :
14 . 3 . Work with NEC to develop a training plan and training schedule .
14 . 4 . Provide a room at each site that can be used for user training . Ensure access to live
production system and participation of Customer' s staff.
14 . 5 . Schedule users for training and ensure participation .
14 . 6 . Note : This training is non -accredited , and will not qualify Customer for technical
support on this product.
15 . Cutover Support
NEC shall be responsible for the following :
15 . 1 . Provide a resource to assist users at the Customer' s site upon cutover of the system .
Customer shall be responsible for the following :
15 . 2 . Provide a workspace for the Help Desk ( as applicable ) .
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15 . 3 . Provide any security clearances , escorts , special safety equipment , and access
training as required to access the site for cutover coverage .
15 . 4 . Prohibit changes to system configuration except by NEC-trained and/or certified
personnel .
16 . Project Acceptance
NEC shall be responsible for the following :
16 . 1 . Complete and give the Services Completion checklist to Customer to sign .
16 . 2 . Provide all system installation documentation .
16 . 3 . Upon signed customer acceptance , invoice Customer the remaining 50 % of service
price .
16 . 4 . Resolve all non -conforming issues identified by Customer in writing prior to the
Cutover Date ( "Acceptance Date " ) .
Customer shall be responsible for the following :
16 . 5 . Sign Services Completion checklist indicating acceptance of all completed activities
associated with this implementation . The system shall be accepted , for purposes of
this SOW, 15 days after the Cutover Date (the "Acceptance Date" ) , unless Customer
gives NEC written notice prior to the Acceptance Date detailing how the System does
not conform to the requirements of this SOW.
16 . 6 . Submit payment for remaining 50 % of service price .
Warranty
17 . On -Call Workmanship Warranty ( days 1 to 90 after Cutover)
NEC shall be responsible for the following :
17 . 1 . Provide on -call technicians during normal business hours . The technician ' s
responsibilities include 1 ) Responding to alarm conditions and calls on NEC-supplied
equipment and perform corrective action and 2 ) Performing preventive maintenance
on NEC -supplied equipment. Other duties may be performed at the prevailing NEC
time and materials rates .
Customer shall be responsible for the following :
17 . 2 . Report alarm conditions to the NEC Remote Maintenance Facility by telephone as
soon as the alarm occurs .
17 . 3 . Provide adequate access to the site .
18 . NEC Warranty Coverage ( Days 91 -365 )
NEC Unified Solutions agrees to provide PARTS and LABOR COVERAGE for the hardware equipment
(" Equipment") listed in the Equipment List (collectively , such Equipment and software is referred to as the
" System ") , installed at the Customer site (s) (the " Premises") specified in the Coverage Summary (Section 10) . To
the extent that any provision of this Coverage , directly conflicts with any term or condition of the Agreement, the
terms of the Coverage shall be deemed to have the controlling provision .
(a) Definitions :
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1 ) Principal Period of Maintenance ( " PPM " )
The days and hours of the days when service is delivered to Customer
2) Service Level Agreement ( " SLA" )
The cumulative time in which NEC Unified Solutions will make best commercial reasonable effort to
respond to ( Response Time) Customer' s reported maintenance incident.
3) Response Time
Response Time is measured according to the PPM . If PPM is less than 24 hours per day, 7 days a
week , then Response Time is measure within that PPM . Response Time begins upon receiving
maintenance service request , and verification of problem found and dispatch or remote labor required to
affect repairs .
4) Major System Failure
A general inability of the PBX system to receive incoming or originate outgoing calls , or a majority of
either the Central Office trunks or Tie trunks are inoperable , or more than 25% of either the stations or
terminals are inoperable .
5) Time and Materials (T& M ) Rates
In the absence of other contractual agreement , T& M is the prevailing local dispatch labor rate , plus list
price of materials required to affect repairs . Onsite hours require a 4- hr minimum per request and
include one-way travel .
( b) Maintenance Services : NEC Unified Solutions shall , during the contract period , furnish all parts and
services necessary to maintain the system in good working order, or provide such other coverage as
specified in Schedule A . Any replacement parts may be either new or refurbished but equivalent to new
in operation . Parts will be furnished on an exchange basis , and any parts removed shall become the
property of NEC Unified Solutions . NEC Unified Solutions shall dispatch service personnel to the
Premises to perform necessary repairs , unless NEC Unified Solutions is able to perform repairs from a
remote location . NEC Unified Solutions shall conduct remote diagnostic testing , when applicable . Any
service specifically requested by Customer outside Standard PPM is billable at the then prevailing After-
hours or Holiday time and materials rates , respectively , according to holidays observed by NEC Unified
Solutions . After hours is one and one-half times the T& M rate , and Holiday is twice the T& M rate .
Customer may choose from the following service levels (selections per Customer site are described in
the Coverage Summary) :
Standard service only : PPM is 9x5 (Monday through Friday, excluding holidays observed by
NEC Unified Solutions , from 8 AM to 5 PM Customer local time zone) . SLA is next business
day following the request for routine maintenance service . However, NEC Unified Solutions
will make best commercially reasonable efforts to respond to major system failure within four
hours as requested .
Premium Service : PPM is 24x7 , and SLA is 4- hour response time to maintenance incidents
of Major System Failure , and next business day response to routine incidents as required .
(c) Non -Covered Service : NEC Unified Solutions will attempt to respond to all requests for service . If
service is required outside NEC Unified Solutions ' service hours , labor for such non-covered service
calls will be chargeable to Customer in accordance with NEC Unified Solutions ' local prevailing hourly
labor rates .
2 . TERM
The term of this Coverage shall be 9 months , commencing 90 Days after the Cutover Date as defined in the
attached Statement of Work ( " Initial Term " ) . Unless one party notifies the other of its intent to terminate this
Coverage at least thirty (30) days prior to the expiration of the term (or at the end of any one-year extension of
the term , which may occur as provided below) , the term shall be automatically extended for an additional one ( 1 )
year period (s) (" Extensions") , upon the same terms and conditions contained herein , except that NEC Unified
Solutions may adjust its service rates to conform to NEC Unified Solutions' prevailing local service rates and that
Customer shall have the option to elect quarterly or annual billing for the next Extension . NEC Unified
Solutions shall furnish Customer with a written notice of any proposed increase in NEC Unified Solutions ' service
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rates for the next extension at least thirty (30) days prior to the anniversary date of the original
agreement .
Unless Customer exercises its right to terminate as set forth above , the Customer shall be deemed to have
agreed to the adjusted service rates for the next extension .
3 . SERVICE FEE
(a) Customer agrees to pay the fee indicated in the Pricing & Payment of this SOW for the initial term of this
Attachment .
( b) The fees under this Coverage do not include federal , state , or local taxes that may be applicable ; such
taxes will be additional billable items , which Customer agrees to pay unless Customer provides NEC
Unified Solutions with appropriate tax exemption documentation . Tax is not applicable - IRC is local
government .
4 . LIMITATION OF LIABILITY
IN ADDITION TO THE LIMITATIONS SPECIFIED BY THE APPLICABLE MASTER PURCHASE
AGREEMENT , IN ALL SITUATIONS INVOLVING PERFORMANCE OR NONPERFORMANCE BY
NEC Unified Solutions UNDER THIS COVERAGE , THE CUSTOMER ' S SOLE AND EXCLUSIVE
REMEDY IS TO ( 1 ) TERMINATE THIS AGREEMENT BY WRITTEN NOTICE TO NEC Unified
Solutions , AND ( 2 ) TO RECEIVE A PRO RATA REFUND OF ANY PRE - PAID MAINTENANCE
SERVICE CHARGES , LESS ANY SUMS DUE AND OWING NEC Unified Solutions .
5 . EXCLUSIONS
(a) This Coverage will not cover repair work in replacement of battery back up or expendable items such as
headsets , paper , diskettes , and printer ribbons . This Coverage also will not cover service required when
due to : ( i) Customer' s unauthorized maintenance or repair of the Equipment , (ii) Customer' s unauthorized
add , move , or changes to the Equipment, (iii) negligence , (iv) abuse , (v) connection to inappropriate power
supplies , (vi) fire , flood , wind , lightning , or other similar acts of God , (vii) failure of Customer to maintain
proper environmental conditions for the System (as stated in ( b) below) , (viii) improper wiring , installation ,
repair, or alteration of the Equipment by anyone other than NEC Unified Solutions or its agents , (ix)
software changes or attempted software changes in the System by persons not authorized by NEC Unified
Solutions , or (x) data base reprogramming required because of Customer error of any kind . If requested by
Customer, repairs necessitated by any of the above excluded causes shall be performed by NEC Unified
Solutions at NEC Unified Solutions' prevailing local rates for such services and/or materials .
( b) The Customer is responsible for maintaining suitable environmental conditions for the System . Suitable
conditions shall include , but not limited to , the provision of proper electrical power, air conditioning , and
humidity control , and other environmental requirements described in Schedule B . The presence of
asbestos , other hazardous materials , or unsafe conditions (" Hazards") on the Premises shall be deemed an
unsuitable environment for the System and NEC Unified Solutions shall be entitled to cease performance
under this Agreement until such Hazards have been cured to NEC Unified Solutions' satisfaction .
Furthermore , Customer will indemnify and hold harmless NEC Unified Solutions or its subcontractors or
agents for harm caused by , or measures taken to deal with , such Hazards .
6 . ACCESS
Customer agrees to provide full accessibility to the Premises for NEC Unified Solutions' employees to perform
services and will make available to NEC Unified Solutions a reasonable amount of secure space for storage by
NEC Unified Solutions of such maintenance parts as NEC Unified Solutions deems necessary.
7 . TERMINATION
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(a) If either party is in default of its obligations under this Coverage and such default continues for thirty (30)
days after written notice is given by the party not in default , such non-defaulting party may (in addition to all
other rights and remedies provided in the Agreement or by law) terminate this Coverage .
(b) Notwithstanding (a) above , if either party becomes insolvent , enters voluntary or involuntary bankruptcy, or
takes any measures generally designed for the relief of debtors , then the other party may (in addition to all
other rights and remedies provided in the Agreement or by law) terminate this Coverage immediately
without notice .
(c) Cancellation - either party may with or without cause cancel this Coverage with 30 days written notice to
the other. All cancellation notices should be sent to the address specified in Section 12 below, Attention :
Support Services Group , on Company letterhead and contain the following information :
1 ) Contract Number(s)
2 ) Period of coverage that is to be cancelled
3) List of products subject to the cancellation
4) Date of intended cancellation (notice is not effective until receipt)
5) Contact Information
(d ) Upon termination , cancellation , or expiration of this Coverage , each party shall promptly return to the other
party all papers , materials , and properties of the other held by such party .
8 . NOTICES
All notices required under this Coverage shall be in writing and sent to each party at the address indicated below
by certified U . S . mail or other delivery service providing the sender a signature upon receipt . Such notice shall
be effective upon receipt .
Indian River County NEC Unified Solutions , Inc .
Address : 1840 25th Street Address : 6555 N State Highway 161 , 8`h floor
Vero Beach , Florida 32960 Irving , TX 75039-2402
Facsimile : 772-770-5095 Facsimile : (214) 262-6378
Business : 772-567-8000 Phone : (877) 463-2267
Attention : Terry L . Smith Attention : Support Services Administrator
9 . COSTS
The non- prevailing party will pay all of the prevailing party's costs and expenses , including reasonable attorney' s
and collection fees , incurred in enforcing this Coverage ; Applicable Florida law for local governments . IRC is
Local Government ; Florida law applicable to Local governments
10 . COVERAGE SUMMARY
Below are the participating Customer sites and their corresponding service levels for this Standard
Parts and Labor coverage .
Site Address Service Levu
1 Voice System - 2000 16th Avenue , Vero Beach , Florida 32950 Premium
11 . ENTIRE AGREEMENT
This Coverage , along with the applicable Master Purchase Agreement, when executed by NEC
Unified Solutions and Customer, and approved by NEC Unified Solutions , constitutes the entire
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agreement between NEC Unified Solutions and Customer with regard to Customer' s maintenance by
NEC Unified Solutions . Any alterations or modifications to this Coverage must be in writing , and must
be executed by both an officer of NEC Unified Solutions and the Customer. ANY ALTERATIONS OR
MODIFICATIONS TO THIS COVERAGE , UNLESS MADE IN ACCORDANCE WITH THE ABOVE ,
SHALL BE VOID AND OF NO EFFECT .
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APPENDIX B - FORMS
1 . Escalation of Performance Issues
Unless specified otherwise in writing , the following escalation list will be used between Customer and
NEC . The contact information for those named is made available during the project .
NEC Contacts Customer Contacts
Peter Keiley 561 -995 - 5373 Terry Smith 772 -567-8000 x 1318
pkeiley(aDnecunified . com tsmift( ircgov . com
Account Manager Telecommunications Manager
Ken Morrison 561 -995-5360
kmorrison (o) necunified . com
Project Manager
Loretta Biglin 561 -995- 5362
Ibiglin (a') necunified . com
Area Operations Manager
Other valuable NEC Unified Solutions Technical Resources are :
Dave Pincus Sales Engineer 561 -995-5369 and Sam Modesitt 561 -995-4613 Field Engineer
that works with I RC
2 , Site Locations
As applicable , following is a listing of installation sites identified by the Customer for this SOW:
Site Address HW Price Eyear
Total
2000 16th Avenue Vero Beach , Florida $45 , 696 . 15 $ 139 , 789 . 67
1 32950 ( total project pricing ) $ 94 , 093 . 52
County Admin , including CCIS $ 12 , 897 . 80 $ 58 , 563 . 21
2 Networking for Sheriffs Office $45 , 665 . 41
3 Utilities Project $ 56 , 023 . 80 $28 , 450 . 00 $ 84 , 473 . 80
AD64 ( 32 ) Port VoiceMail/ Unified $ 8 , 695 . 29 $43 , 327 . 90
4 Messaging Centralized System located at $ 34 , 632 . 61
Court House
5 AimWorX $6 , 781 . 25 $2 , 923 . 75 $ 9 , 705 . 00
T Total Package Pricing $237 , 196 . 59 $ 98 , 662 . 99 $ 335 , 859 . 58
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I Services Completion Checklist — NEAX Voice System Implementation
CourtHouse
NEC will submit this checklist to Indian River County for signature indicating acceptance of the
system . Upon acceptance , NEC will invoice Indian River County . The system shall be accepted , for
purposes of this SOW , 15 days after Cutover, unless Indian River County gives NEC written notice
prior to the Acceptance Date detailing how the system does not conform to the requirements of this
SOW.
IMPLEMENTATION TASK _ COMPLETED ?
1 . Perform a site survey to determine site readiness . ❑ Yes
2 . Design or import existing database . ❑ Yes
3 . Install and configure items specified in Equipment List except for those ❑ Yes
identified as spares .
4 . Input database to PBX ❑ Yes
5 . Test system for connectivity and functionality . ❑ Yes
6 . Conduct training ( if purchased ) ❑ Yes ❑ N/A
7 . Provide cutover coverage ( if purchased ) ❑ Yes ❑ N/A
Acceptance Acknowledged :
By :
Printed Name :
Title :
Date :
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4. Services Completion Checklist — VoiceMail - Unified Messaging
Implementation ( location of system — Courthouse )
NEC will submit this checklist to Customer for signature indicating acceptance of the project. Upon
acceptance , NEC will invoice Customer. The implementation shall be accepted , for purposes of this
SOW, 15 days after Cutover, unless Customer gives NEC written notice prior to the Acceptance Date
detailing how the system does not conform to the requirements of this SOW.
IMPLEMENTATION TASK COMPLETED ?
1 . Design or import existing Customer database ❑ Yes
2 . Input database to PBX ❑ Yes
3 . Configure PBX to accommodate UM interface ports and system ❑ Yes
integration
4 . Equipment rack construction and installation ❑ Yes
5 . Installation of UM server, connectivity and integration to PBX ❑ Yes
6 . Connect UM server( s ) to LAN and install two ( 2 ) e- mail clients ❑ Yes
7 . Installation of Message Waiting Power Supply for NEC PBX systems ❑ Yes
8 . Installation of NEC PBX Circuit Cards for Unified Messaging solution ❑ Yes
9 . Uninterruptible Power Supply ( UPS ) Installation ( if requested ) ❑ Yes ❑ N/A
10 . Fax Application design , implementation , integration to UM system ( if ❑ Yes ❑ N/A
purchased )
11 . Test connectivity and functionality . ❑ Yes
12 . Administrator orientation ( if purchased ) ❑ Yes ❑ N/A
13 . User training ( if purchased ) ❑ Yes ❑ N/A
Acceptance Acknowledged :
By :
Printed Name :
Title :
Date :
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5 . Services Completion Checklist — NEAX Voice System Implementation
SOE , Utilities =Traffic
NEC will submit this checklist to Indian River County for signature indicating acceptance of the
system . Upon acceptance , NEC will invoice Indian River County . The system shall be accepted , for
purposes of this SOW, 15 days after Cutover, unless Indian River County gives NEC written notice
prior to the Acceptance Date detailing how the system does not conform to the requirements of this
SOW.
IMPLEMENTATION TASK COMPLETED ?
1 . 1 Perform a site survey to determine site readiness . ❑ Yes
2 . Design or import existing database . ❑ Yes
3 . Install and configure items specified in Equipment List except for ❑ Yes
those identified as spares .
4 . Input database to PBX . ❑ Yes
5 . Test system for connectivity and functionality . ❑ Yes
6 . Conduct training ( if purchased ) ❑ Yes ❑ N/A
7 . Provide cutover coverage ( if purchased ) ❑ Yes ❑ N/A
Acceptance Acknowledged :
By :
Printed Name .-
Title :
ame :Title :
Date :
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6 . Services Completion Checklist - NEAX Voice System Implementation
ADMIN / SO Upgrade
NEC will submit this checklist to Indian River County for signature indicating acceptance of the
system . Upon acceptance , NEC will invoice Indian River County . The system shall be accepted , for
purposes of this SOW , 15 days after Cutover, unless Indian River County gives NEC written notice
prior to the Acceptance Date detailing how the system does not conform to the requirements of this
SOW.
IMPLEMENTATION TASK COMPLETED ?
1 . 1 Perform a site survey to determine site readiness . ❑ Yes
2 . Design or import existing database . ❑ Yes
3 . Install and configure items specified in Equipment List except for ❑ Yes
those identified as spares .
4 . Input database to PBX . ❑ Yes
5 . Test system for connectivity and functionality . ❑ Yes
6 . Conduct training ( if purchased ) ❑ Yes ❑ N/A
7 . Provide cutover coverage ( if purchased ) ❑ Yes ❑ N/A
Acceptance Acknowledged :
By :
Printed Name :
Title :
Date :
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