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HomeMy WebLinkAbout2005-133 L41t9loAs- INDIAN RIVER COMMUNITY COLLEGE BUSINESS DEVELOPMENT CENTER 3209 Virginia Avenue Fort Pierce, Florida 34981 PROPOSAL ACCEPTANCE Company Name . Indian River County Administration Company Mailing 1840 25th Street, Vero Beach, FL 32960 Address : Contact Person : Donna Kaspari Phone : 772 : 567- 8000 Fax . Title of Training : FY 2005 Training Proposal Cost of Training . Cost per participant: In/state Out/Df/state One Credit Classes (14 hours) $83 . 00 $229a00 Half Credit Classes ( 7 hours) 49. 00 120900 Workshops (1 — 5 hours) 7. 50/hour/per participant N/ Dates and Time . The training will be delivered in accordance with the approved schedule of trairang. Location of Training : To be Determined when scheduled It � 19 >' Accepted by : �' ry Date : April 19 , 200 Signa, .1,tuFe — Printed Name Thomas S . " Lowther I Indian River County may terminate this agreement upon ten (10) days prior written notice. Indian River County Administration TrainingProgram for FY 2005 Indian River Community College Business & Professional Development Center i Program Description : The training program may consist of classes for managers and staff, and may in Jude workshops for all employees . Program Objectives : To improve performance of all employees . Delivery System : The training will be delivered according to the schedule approved by Human Resources . Cost : An in- state participant is a person who has maintained legal residence in Florida for a minimum of 12 months . An out-of- state participant is a person who has not maintained legal residence in Florida for at least 12 months) . A minimum of 12 registrants/class is required. Cost per participant: In/state Out/of/state One Credit Classes (14 hours) $83 . 00 $229900 Half Credit Classes ( 7 hours) 49. 00 120o00 Workshops (1 — 5 hours) 7.50/hour/per participant N A Occasionally an individual 's registration cannot be processed due to a financial obligation, e.g . IR CC parking ticket, libraryfee, or incomplete residency information. Every effort will be made to re olve the issue with the registrant in a timely manner. Regardless of registration status, the company wiff be billed for the total number of class participants. A participant whose registration cannot beprocessed will not receive a grade and this course will not appear on any of IRCC 's records. Commitment : Indian River County Administration will agree to the above costs by signing an returning the enclosed proposal acceptance form. Please submit the attached proposal acceptance to : Indian River Community College Business Development Center 3209 Virginia Avenue Fort Pierce, Florida 34981 772/226-2692 or Fax 772/462-4830 i I i i U B smess Q & Professional P, Development = &nter AT INDIAN RIVER COMMUNITI' COLLEGE INDIAN RIVER COU NTY ADMINISTRATION BASIC SUPERVISION TRAINING SESSION 1 Roles and Responsibilities of Supervisors I. Introductions — Team Exercise - Schedule II. Discuss the roles of a supervisor A. In the Organization B . As "Boss " C . As " Team Leader" D. As "Disciplinarian" E . As " Teacher" F. As "Problem Solver" G. (Add to list) III. Where do supervisors come from IV. Challenges of the supervisor A. From friend to "Boss" B . Accepting new role in the organization C. New perceptions and expectations D. New attitude and feelings (ego) V. Characteristics of a Good Supervisor (Group exercise) VI. Management Skills A. Conceptual skills B . Human relations skills C . Technical skills VII. The Decision Making Process A. Define the problem B . Gather information C . Identify causes D . Generate solutions - alternatives E . Select an alternative F. Implement solution G. Evaluate results H. Repeat when necessary I. Practical exercise VIII. Primary Roles of Supervisors (identify your specific activities) A. Planning B . Organizing C. Controlling D . Leading E. Staffing Indian River Community College Business & Professional Development Center i SESSION 2 LEADERSHIP - WORK STYLE AND MOTIVATION I. Leadership/Managing A. Difference between a leader and a manager B . Management styles 1 . Autocratic 2 . Democratic (Participative) 3 . laissez-faire C . Leadership behaviors 1 . Directive 2 . Supportive 3 . Participative 4 . Achievement oriented D . Leaders and Power 1 . Legitimate power 2 . Coercive power 3 . Reward power 4 . Expert Power 5 . Referent power E . Empowerment 1 . What is it 2 . Identify pro ' s and con ' s of empowering your staff F. Gender and Leadership 1 . Men - more directive or autocratic 2 . Women - more indirect and participative II . Motivation - definition A. Maslow ' s hierarchy of needs B . Theory X and Theory Y C . Equity Theory D . Reinforcement E . How can you motivate your staff Indian River Community College Business & Professional Development Center III. Designing Motivating Jobs A. Job characteristics model 1 . Skill variety 2 . Task identity 3 . Task significance 4 . Autonomy 5. Feedback B . Expectancy Theory 1 . Perceived outcomes 2 . How positive are outcomes IV. Suggestions for Motivating Employees A. Recognize individual differences B . Use goals that are attainable C . Individualize rewards D . Be consistent E . Delegate effectively Indian River Community College Business & Professional Development Center SESSION 3 PERFORMANCE BASED MANAGEMENT I. Define Performance Management II. Components of Performance Management System A. Organization goals and objectives B . Department/Unit objectives C . Personal Objectives D . Performance standards developed from job descriptions E . Performance appraisals III. Benefits of Effective Appraisals A. Identify promotable employees B . Identify training needs C . Improve communication between management and staff D . Identify workers who qualify for merit increases E . Evaluation tool for Human Resource effectiveness DELEGATION AND WORK ASSIGNMENTS I. Define Delegation A. Stewardship delegation B . Gofer delegation II. Importance of Delegating A. Employee development B . Increase productivity III. Barriers to Effective Delegation A. If I want it done right. loss of control or lack of confidence in employees B . Giving up authority - Ego C . Employees not properly trained D . Employees don ' t want to be responsible E . Supervisors lack knowledge to effectively delegate F. Lack of time Indian River Community College Business & Professional Development Center IV. Overcoming Barriers A. Supervisor must shift perception B . Train employees - personal development C . Train Supervisors ' on coaching techniques 1 . Develop team concept 2 . Communicate effectively 3 . Provide constant feedback - reinforcement V. Tasks Not To Be Delegated A. Motivating employees B . Disciplining employees C . Resolving conflicts VI. Delegating Effectively A. What is to be delegated and to whom B . Specify limits of authority Co Tell what not to do based on experience D. Inform others who and what has been delegated E . Establish progress checks F. Provide feedback G. Evaluate results Indian River Community College Business & Professional Development Center SESSION 4 CUSTOMER SERVICE/ EFFECTIVE TEAMS I. Definition - Creating an organizational culture committed to the continuous improvement of skills, teamwork, processes , product and service quality, and customer satisfaction II. Who in the organization is involved with continuous improvement A. All employees B . Customers - external and internal C . Vendors/suppliers of materials and equipment III. Define Customer Driven Organization A. External customers B . Internal customers C. Customer satisfaction IV. Four Principles of Continuous Improvement A. Do it right the first time B. Be customer centered C . Make continuous improvement a way of life D . Build teamwork and empowerment VI. Team Concept A. Management led - Traditional B . Employee led - Projects C . Member roles 1 . Team leader - Responsible for meeting objectives 2 . Facilitator - Lead meetings 3 . Recorder - Keeps minutes of meetings ; record keeping 4 . Member - Each with specific expertise VII. Characteristics of Effective Teams A. Openness B . Leadership without domination C. Cooperation and comfortable atmosphere D . Participation and Commitment E . Understood and accepted goals F. Planned assessment of progress G. Open debate and discussion of issues H. A win-win approach to conflict I. Stability Indian River Community College Business & Professional Development Center VIII. Interpersonal Skills Used in Managing Teams IX. Problem Solving For Continuous Improvement A. Identify the problem, not the symptom B. Describe the current condition - List the causes C . Look for the " real" cause of the problem D . Take corrective action E . Evaluate the effect of corrective action F. Initiate preventive actions X. Learn the Secret of " Praise" Indian River Community College Business & Professional Development Center I Session 5 EFFECTIVE COMMUNICATIONS I. Define Effective Communications II . The Communications Process A. Encode - Interpret the intended message B . Transmit - Speak the words C . Noise - All interference that may affect the clarity of the message D . Receiver - The person(s) hearing the words E . Decode - Interpreting the words F. Feedback - Determining that the interpretations of the transmitter ind receiver are the same. III . Barriers to Effective Communications A. Words - They do NOT mean the same to everyone ; some are meaningless. B. Education - Formal and informal may be different? C. Age - Affects the way some people talk; hear ; or write. ` D. Experience - May be different than ours ? E. Culture - We may be a little different than others ? F. Accents - Domestic and foreign. G. Gender - Females more tactful; Males more direct. H . Voice - Loud, soft, high pitch, low pitch. IV. Non Verbal Communications A. Eyes - Confidence ; shyness ; trusting, non-trusting. B. Face - Smile ; frown ; furrowed ; flared nostrils . C . Posture - confident; shy ; fear ; agreeable or not; patient or not. D . Hands - Contemplative ; impatient. V. Listening Skills A. Why is effective listening so difficult? We were taught to talks not to listen . B . Five types of listening 1 . Ignoring - Conscious effort to not pay attention . 2 . Pretending - Acting like you are, but you ' re not. 3 . Selective - Hearing what you want to hear. 4 . Attentive - Conscious effort to hear and respond. 5 . Listening to understand. Seeking to understand why they say what they say. Takes time. I Indian River Community College Business & Professional Development Center Session 6 SUPERVISORY PERSONNEL FUNCTIONS WITHIN THE LA - MANAGING CULTURAL DIVERSITY IN THE WORK FORCE I. Define Cultural Diversity II . Valuing the Differences A. Express appreciation and respect for others ' values and belief B . Be fair and consistently treat others ' equally C . Be open to learning about other cultures D . Eliminate ethnic slurs and/or jokes/ and Bigotry E . Base promotions on merit and performance F. Avoid stereotyping G. Enforce antidiscrimination laws . H. Lead by example I . Take special care to be understood and to understand FEDERAL AND STATE LAWS I. E .E . O. C . II. Age Discrimination III. Affirmative Action IV. Americans With Disabilities Act V. FMLA VI. Discrimination issues VII . Sexual Harassment REVIEW AND EVALUATION 1 Indian River Community College Business & Professional Development Center Supervisory Training 3/ 1 /2005 Department/Division / Employee Cost Cost per Division Cost per Department BCC OFFICE 00110111 Kimberly Massun , Executive Aide $ 83 . 00 Reta Smith , Asst. to Executive Aide $83 . 00 BCC TOTAL $ 166 . 00 COUNTY ATTORNEY' S OFFICE N /A CTY ATTY TOTAL $ 0 . 00 COUNTY ADMINISTRATOR'S OFFICE N /A CTY ADMIN TOTAL $0 . 00 GOLF COURSE 41823672 Bela Nagy , Golf & Club Operations Manager $ 83 . 00 GOLF COURSE TOTAL $ 83 . 00 HUMAN RESOURCES N/A HUMAN RESOURCE TOTAL $ 0 . 00 HUMAN SERVICES ( 00121164) Joyce Johnston , Director $ 83 . 00 HUMAN SERVICES TOTAL $ 83 . 00 YOUTH GUIDANCE ( 00121323 ) Rita Dion , Program Director $83 . 00 YOUTH GUIDANCE TOTAL $ 83 . 00 BUDGET BUDGET ( 00122913 ) N/A TOTAL $ 0 . 00 COMPUTER SERVICES 00124113 ) Basil Danc , Computer Services Manager $ 83 . 00 TOTAL $ 83 . 00 RISK MANAGEMENT 50224613 Elizabeth Jordan , Risk Manager $83 . 00 TOTAL $83 . 00 BUDGET DEPT. TOTAL $ 166 . 00 Human Resources Supervisory Training 3/ 1 /2005 GENERAL SERVICES GENERAL SERVICES N/A TOTAL $ 0 . 00 MAIN LIBRARY 00110971 ) Mary Snyder, Library Services Director $83 . 00 Craig Tarry , Librarian III $ 83 . 00 Carol Strank, Librarian II $ 83 . 00 Mary Lou Rethman , Librarian II $83 . 00 Victoria Nichols , Librarian II $ 83 . 00 TOTAL $415 . 00 NORTH COUNTY LIBRARY 00111271 Lynn Walsh , Community Library Director $83 . 00 Anne Moutenot, Librarian II $83 . 00 ShirleyWolstenholme , Librarian II $83 . 00 Judy Wray , Librarian II $ 83 . 00 TOTAL $ 332 . 00 SOIL/WATER CONSERVATION N/A TOTAL $0 . 00 LAW LIBRARY N/A TOTAL $ 0 . 00 VETERANS SERVICES (00120653 ) Ronald Tesnow , Manager $83 . 00 TOTAL $ 83 . 00 AGRICULTURE EXTENSION ( 00121237 Christine Kelly , Manager $83 . 00 TOTAL $ 83 . 00 PURCHASING ( 00121613 Gerald Davis , Acting Manager $ 83 . 00 TOTAL $83 . 00 BUILDINGS & GROUNDS 00122019 Lynn Williams , Superintendent $83 . 00 Robert Bara Iia , Asst. Superintendent $83 . 00 TOTAL $ 166 . 00 TELECOMMUNICATIONS Human Resources Supervisory Training 3/ 1 /2005 N/A HOUSING AUTHORITY ( 10722654 ) Larola Gamble , Director $83 . 00 TOTAL $83 . 00 RENTAL ASSISTANCE N/A TOTAL $0 . 00 MAI LROOM/SWITCHBOARD N/A TOTAL $0 . 00 SHOOTING RANGE 41216175 Holden Kriss , Ran emaster II $ 83 . 00 Michael Reser, Senior Range Attendant $83 . 00 TOTAL $ 166 . 00 GENERAL SVCS . TOTAL $ 1 , 411 . 00 EMERGENCY MANAGEMENT EMERGENCY MANAGEMENT ( 00120825 ) Nathan McCollum , Emergency M mt Coordinator $83 . 00 TOTAL $83 . 00 FPL GRANT N/A TOTAL $ 0 . 00 EMERG MGMT BASE GRANT ( 00123825 Etta LoPresti , Emergency Management Planner $ 83 . 00 TOTAL $ 83 . 00 ANIMAL CONTROL ( 00125062 ) Nancy Errett , Manager $83 . 00 Jeffrey West, Animal Control Officer II $83 . 00 TOTAL $ 166 . 00 FIRE 11412022 ) Ernest McCloud , Fire Chief $83 . 00 ___ Edward Prime , Battalion Chief $83 . 00 John Freeman , Battalion Chief $83 . 00 Dale Justice , Bureau Chief $83 . 00 TOTAL $415 . 00 Human Resources Supervisory Training 3/ 1 /2005 EMS ( 11425326 ) Brian Burkeen , EMS Chief $ 83 . 00 Cory Richter, Deputy Chief $83 . 00 Edward Kuvlesk , Battalion Chief $ 83 . 00 Steve Adamson , Battalion Chief $ 83 . 00 Lloyd Parker, Battalion Chief $ 83 . 00 TOTAL $415 . 00 EMERG . SVCS . TOTAL $ 1 , 162 . 00 RECREATION RECREATION ( 00410872 ) Michael Redstone , Operations Manager $ 83 . 00 Larry Staley , Recreation Coordinator $ 83 . 00 John Frazier, Aquatic Supervisor $ 83 . 00 Susan Hansen , Recreation Facilities Manager $83 . 00 Robert Mervine , North County Pool Manager $83 . 00 Charles Lekniskas , Recreation Coordinator $ 83 . 00 James Chrulski , Recreation Coordinator $83 . 00 Robert Wilson , Recreation Supervisor $ 83 . 00 Vacant, Head Lifeguard $ 83 . 00 TOTAL $747 . 00 RECREATION DEPT. TOTAL $ 747 . 00 COMMUNITY DEVELOPMENT COMMUNITY DEVELOPMENT N/A TOTAL $0 . 00 PLANNING ( 00420515 ) Roland Deblois , Chief Planner $83 . 00 Sasan Rohani , Chief Planner $83 . 00 E . Stanley Boling , Planning Director $83 . 00 TOTAL $249 . 00 ENVIRONMENTAL PLANNING/CODE ENFORCEMENT N /A TOTAL okn nn MPO 12420415 P hillip atson , MPO Staff Director $ 83 . 00 TOTAL $83 . 00 44123324 ) Human Resources Supervisory Training 3/ 1 /2005 Vacant, Building Official $ 83 . 00 James " Buddy" Akins , Deputy Building Official $ 83 . 00 TOTAL $ 166 . 00 COMM . DEVEL . TOTAL $498 . 00 PUBLIC WORKS PUBLIC WORKS ( 11124319 ) Terry Thompson , Capital Projects Manager $83 . 00 TOTAL $83 . 00 ROAD & BRIDGE 10921441 Terry Cook, Superintendent $ 83 . 00 Robert Skok , Asst. Superintendent $83 . 00 Jerome Driskell , Manager $83 . 00 Richard Vaughn , Manager $83 . 00 Clent Kirkland , Manager $83 . 00 Vicky Chandler, Manager $83 . 00 Gerald Deweese , Vegetation ManTger $83 . 00 Robert Klotzer, Foreman $83 . 00 James Thomas , Foreman $83 . 00 Phillip Hartsfield , Vegetation Foreman $83 . 00 Gregory Hall , Foreman $83 . 00 Richard Durlin , Foreman $83 . 00 Joseph Gabbert , Patching Foreman $ 83 . 00 John Everhart , Truck Foreman $ 83 . 00 TOTAL $ 1 , 162 . 00 PARKS (00121072 ) James Romanek, Superintendent $83 . 00 David Fleetwood , Asst. Superintendent $83 . 00 Timothy Taylor, Foreman $ 83 . 00 Lorenzo Jefferson , Foreman $ 83 . 00 Robert Bascombe , Foreman $ 83 . 00 Freddie Green , Foreman $ 83 . 00 William Moruzzi , Foreman $ 83 . 00 Victor Regan , Foreman 83 . 00 Harry Hicks , Park Ranger $ 83 . 00 TOTAL $747 . 00 VEHICLE MAINTENANCE 50124291 ) J . Michael Owens , Fleet Service Manager $ 83 . 00 Human Resources Supervisory Training 3/ 1 /2005 Robert Valentine , Vehicle Maintenance Foreman $ 83 . 00 TOTAL $ 166 . 00 ENGINEERING ( 11124441 Christopher Kafer, County En ineer $83 . 00 Michael O' Brien , County Surveyor $ 83 . 00 Vacant, Asst. County Surveyor $ 83 . 00 Deward Howard , Construction Coordination M-anoc $83 . 00 David Hays , Senior Civil Engineer $83 . 00 David Cox , Senior Civil Engineer $83 . 00 TOTAL $498 . 00 TRAFFIC ENGINEERING 11124541 Christopher Mora , County Traffic Engineer $83 . 00 William Webb , Traffic Operations Manager $83 . 00 Jeanne Bresett, Traffic Analyst $83 . 00 Geoffrey Bass , Traffic Analyst $83 . 00 John Ankne , Traffic Signals Coordinator $83 . 00 TOTAL $415 . 00 STORMWATER ( 11128138 ) William McCully , Stormwater Engineer $83 . 00 TOTAL $ 83 . 00 DISTRICT 1 VERO BEACH 12814472 ) Jonathan Gorham , Coastal Resource Manager $ 83 . 00 TOTAL $83 . 00 PUBLIC WORKS TOTAL $ 3 , 237 . 00 UTILITY SERVICES UTILITY SVCS OPERATIONS (47123536 ) Steven Doyle , Asst. Director $83 . 00 Terry Southard , Water/VWV Operations Manager $ 83 . 00 Cynthia Corrente , Controller $83 . 00 Michael Hotchkiss , Capital Projects Mana er $83 . 00 TOTAL $332 . 00 rJeral!dMiller, TOMER SERVICE (47126536 TOTAL $ 83 . 00 WATER COLLECTION (47126836 Utility Maintenance Supervisor $83 . 00 TOTAL $ 83 . 00 Human Resources Supervisory Training 3/ 1 /2005 WASTEWATER TREATMENT (47121836 ) Max Harper, Superintendent $ 83 . 00 TOTAL $ 83 . 00 WATER PRODUCTION 47121936 ) Gerald LeBeau , Superintendent $ 83 . 00 TOTAL $ 83 . 00 WATER DISTRIBUTION (47126936) Emory Bailes , Field Maintenance Superintendent $83 . 00 Bruce Endres , Utility Maintenance Supervisor $ 83 . 00 Mark Besancon , Utility Maintenance Supervisor $ 83 . 00 Rocky Renda , Utility Maintenance Supervisor $83 . 00 LANDFILL (41121734) TOTAL $ 332 . 00 Polly Kratman , Managing Director $83 . 00 Tanhum Goldshmid , Asst . Managing Director $ 83 . 00 Danny Colvin , SWDD Foreman $83 . 00 TOTAL $249 . 00 RECYCLING 41125534 ) Vacant, SWDD Foreman $83 . 00 TOTAL $ 83 . 00 REFUSE 41120934 ) Stephen Brittin ham , SWDD Foreman $83 . 00 TOTAL $83 . 00 UTILITYT A $ 1 , 411 . 00 GRAND TOTAL $ 91047 . 00 Human Resources