The URL can be used to link to this page

Home My WebLink About2015-004UTILITY SYSTEMS a Division of N. Harris Computer Corporation 2235 Sheppard Ave East, Suite 1400 Toronto ON M2J 5B5 Phone (416) 496-0149 Fax (416) 496-3910 Statement of Work Indian River County SOW ID: Implementation of Infinity. Mobile AT5510 Date of distribution: Distribution: October 24, 2014 Advanced Utility Systems Brenda Klem Indian River County Cindy Corrente [1 ] Indian River County Reference ID: AT5510 o t iO4 jao tS . 3. ao l5" -doy A "' vAr UTILITY SYSTEMS Statement of Work Indian River County Advanced Utility Systems (Advanced) is pleased to provide the following quotation for providing services to Indian River County (Indian River) This pricing and details contained within this Statement of Work (SOW) remains valid for 30 days from the date of issue Introduction / purpose The primary purpose of this Statement of Work (SOW) is to install and configure the Infinity. Mobile Module. Background As part of their host of technologies, Indian River County utilizes CIS Infinity as their utility billing application software and Customer Information System (CIS). Infinity. Mobile provides the utility and field representatives with the ability to utilize mobile service orders. As part of the Infinity. Mobile suite, the utility will receive both the server portion as well as the field portion. The server portion is used to dispatch service orders, amongst other things, whereas, the field portion is used to download specific orders for each field rep (assuming there is a web connection). Scope The SOW outlines the requirements to setup and configure Infinity. Mobile along with the necessary training and testing support. The following tasks will be completed as part of the transition to Infinity. Mobile: • Installation of Infinity. Mobile • Configuration of Infinity. Mobile • Configuration of CIS Infinity to link to Infinity. Mobile • Administrator and User training (done via web and/or telephone conferencing) • Testing support and consulting time • Activation of Infinity. Mobile Production System • Creation of Infinity. Mobile Test system Expected results / benefits At the successful conclusion of the SOW, Indian River County will be able to offer customers access to their billing and account information through Infinity. Mobile. [2 ] Indian River County Reference ID: AT5510 UTILITY SYSTEMS Costs & time requirements * The cost related to the product license is $30,000 and the work required to complete the SOW (Professional Services) is $17,500. In addition to the Maintenance Fees as outlined below. Maintenance Fees The Maintenance Fees are designed to manage the associated product support costs. The Maintenance Fees (support fee) is $10,000.00 per year, is due upon installation, and is pro -rated to your CIS Infinity Support anniversary date. * Net of applicable taxes Terms & conditions Payment terms 13 Indian River County Reference ID: AT5510 Payment Milestone Payment Amount Deliverable 1 Contract Signing 25% of Contract $11,875 Executed Statement of Work submitted to Advanced Utility Systems Finalized Project Plan 2 Installation of the Software Installation of the software on Indian River's server. 25 % of Contract $11,875 Advanced to notify Indian River of the Installation of Infinity. Mobile. Indian River to provide written approval of the successful installation of Infinity. Mobile. 3 Completion of Training 25% of Contract $11,875 Advanced to provide notification that Training to Indian River for Infinity. Mobile has been completed and ready for 13 Indian River County Reference ID: AT5510 UTILITY SYSTEMS *Maintenance Fees are also due upon installation of Infinity. Mobile to TEST system. Conditions The following assumptions have been made to complete the necessary details within this SOW: • The purchase of wireless hardware/ devices is the sole responsibility of the utility, as Advanced is not a reseller of hardware devices. • The server hardware must be able to run the Internet Information Server (IIS), as Infinity. Mobile is a web based application • There are no conversion hours included in the Professional Services hours quoted above. If conversion is required, additional hours will be required • Client acknowledges that their current technology can support the Infinity. Mobile implementation based on the recommended requirements provided by Advanced • Administrator training and end user training will be conducted via web based training • Infinity. Mobile implementation will be conducted via a remote install • When Infinity. Mobile version upgrades are available, client will be responsible for all Professional Service hours required to complete the upgrade. A SOW will be issued. [4 ] Indian River County Reference ID: AT5510 testing Indian River to provide written approval of the completion of Infinity. Mobile. 4 Go Live 25% of Contract $11,875 Advanced to provide notification to Indian River of the completed Infinity. Mobile Production System as Live. Indian River to provide written approval of Infinity. Mobile for Go Live *Maintenance Fees are also due upon installation of Infinity. Mobile to TEST system. Conditions The following assumptions have been made to complete the necessary details within this SOW: • The purchase of wireless hardware/ devices is the sole responsibility of the utility, as Advanced is not a reseller of hardware devices. • The server hardware must be able to run the Internet Information Server (IIS), as Infinity. Mobile is a web based application • There are no conversion hours included in the Professional Services hours quoted above. If conversion is required, additional hours will be required • Client acknowledges that their current technology can support the Infinity. Mobile implementation based on the recommended requirements provided by Advanced • Administrator training and end user training will be conducted via web based training • Infinity. Mobile implementation will be conducted via a remote install • When Infinity. Mobile version upgrades are available, client will be responsible for all Professional Service hours required to complete the upgrade. A SOW will be issued. [4 ] Indian River County Reference ID: AT5510 A 3VAU UTILITY SYSTEMS • Costs are estimates only and do not include any expenses incurred by Advanced to complete the SOW (i.e. travel, accommodations etc. if required to complete the SOW) • If expenses are incurred by Advanced to provide services outlined in this statement of work, Advanced staff will be using a meal per diem of $65 per weekday, and $120 per weekend day or holiday which will be billed to the utility, and will not be required to submit receipts. All other expenses will continue to be billed on actuals (i.e., airfare, hotel, car rental, fuel, mileage, travel time etc.) Escalation Process Several processes may trigger the escalation process, including issue tracking, contract management, and risk management. This process assumes that prior attempts have been made to resolve the item and the appropriate parties cannot reach a resolution. When an item is escalated, the appropriate participants are notified via formal communication (email, fax, or registered mail), which includes a summary of the concern/issue and the analysis of each party's position. The participants must be provided with sufficient time, to review the analysis and concerns prior to scheduling any resolution meetings. The levels of escalation and the participants in each level include: 1. Engagement Resource (Technical Specialist, Implementation Specialist, Application Consultant) 2. Engagement Manager (Project Manager) 3. Engagement Sponsor (Manager of Client Services) Standard of care/warranty disclaimer The standard of care applicable to the Professional Consulting / Information Technology (PC/IT) services arising under this SOW will be the degree of skill and diligence normally employed by PC/IT consultants performing the same or similar services. No further warranty of guaranty, expressed or implied, is made with respect to the services furnished hereunder and all implied warranties are hereby disclaimed including the warranty of merchantability and fitness for a particular purpose. [5 ] Indian River County Reference ID: AT5510 A UTILITY SYSTEMS Authorization Estimated cost of SOW: $30,000.00USD + $17,500.00 USD + Maintenance Fees Accepted by (signature): Wesley S. Davis, Chairman Name (please print): *\\\. • • • ' * • • • . Date: January 6, 2015 A-' : : .. ..opi.. • : (3... • :. r • 's,-; %.-57 *.•• • .4' '• .. •• S'... ' •%IP ill-. " ' — • ; ' . •E \ --', • ' ..-,R e011ii‘s4. 0* s [6 ] Indian River County Reference ID: AT55 10 UTILITY SYSTEMS Infinity. Mobile Recommended Hardware Requirement General purpose Web Server (Quad Xeon) 16 GB Memory (RAM) 120 GB of available storage space Hardware Max Specs: General Configuration Intel Xeon Quad -Core Server Architecture Form factor Rack Mountable or Tower Design Processor(s) (Intel) Processor (CPU) Quad Core Xeon 3.0 GHz/12 MB processors Memory Standard Cache memory 12 MB cache per processor Memory (RAM) 16GB ECC DDR3 (up to 192GB DDR3 800MHz,1066MHz, or 1333Mhz) Network controller(s) Gigabit Ethernet NIC PCI Dual port Gigabit network adapters with failover and load balancing capabilities. Storage Controller(s) RAID Controller PERC H2O0/H700 (6Gb/s) 2 internal channels, 2 external channels, 256/512MB battery backed cache Internal Storage (Bays) 2.5" or 3.5" Hard Drive Option Storage Optical Drive DVD -ROM Drive 24x [7 1 Indian River County Reference ID: AT5510 A. UTILITY SYSTEMS Hard Drives (Hot -plug drive options) • • • • 3.5" SATA (7.2K): 80 GB,160GB, 250GB, 500GB, 750GB, 1TB 2.5" SATA II (7.2K RPM): 80GB, 120GB, 160GB, 250GB 3.5" SAS (15K): 73GB, 146GB, 300GB , 450GB 2.5" SAS (10K RPM): 36GB, 73GB, 146GB, 147GB, 300GB Redundancy Cooling Hot Plug Redundant fan Power Supply Two Hot plug redundant PSUs Operating system Microsoft Windows 2003 Server Enterprise or Higher Software Microsoft Internet Information Server (IIS) 6.0 or higher Microsoft dot.NET Framework Release 4.0 .x Installed and Registered SSL certificate (security purposes) -- Optional Database Engines supported MS SQL 2005 or higher (Standard or Enterprise) Interconnectivity Internet Uplink Server available on the internet Public DNS registry [8 l Indian River County Reference ID: AT5510 AD VAN c E D UTILITY SYSTEMS a Division of N. Harris Computer Corporation 2235 Sheppard Ave East, Suite 1400 Toronto ON M2J 5135 Phone (416) 496-0149 Fax (416) 496-3910 Statement of Work SOW ID: SW ID: Date of distribution: Distribution: Indian River County Additional User Licences AT5511 December 12, 2014 Advanced Utility Systems Wink Craddock Susan Huang Indian River County Cindy Corrente [1l Indian River County AT5511 A F. A UTILITY SYSTEMS Statement of Work Indian River County Advanced Utility Systems (Advanced) is pleased to provide the following quotation for the procurement of ten (10) additional CIS Infinity user licenses to Indian River County (Indian River). This SOW is valid for 30 calendar days from the date of issue and supersedes any previous offers related to services outlined below. Costs & time requirements* The cost for the license fee for ten (10) additional User Licenses at $3,500.00 per license is $35,000.00 USD. Full maintenance support fees for the additional licenses will be added to your 2015 support renewal fees. Terms & conditions Standard of care/warranty disclaimer The standard of care applicable to the Professional Consulting / Information Technology (PC/IT) services arising under this SOW will be the degree of skill and diligence normally employed by PC/IT consultants performing the same or similar services. No further warranty of guaranty, expressed or implied, is made with respect to the services furnished hereunder and all implied warranties are hereby disclaimed including the warranty of merchantability and fitness for a particular purpose. Authorization Estimated SOW Cost: $35,000.00 (Licenses) Accepted by (signature): Name (please print): Wesley S. Davis, Chairman Date: January 6, 2015 [2] Indian River County AT5511 • y •. .o. • FR COUt1T� ��'° UTILITY SYSTEMS a Division of N. Harris Computer Corporation 2235 Sheppard Ave East, Suite 1400 Toronto ON M2J 5B5 Phone (416) 496-0149 Fax (416) 496-3910 Statement of Work Indian River County SOW ID: Additional User Licences SW ID: AT5543 Date of distribution: December 12, 2014 Distribution: Advanced Utility Systems Wink Craddock Susan Huang Indian River County Cindy Corrente [1] Indian River County AT5543 UTILITY SYSTEMS Statement of Work Indian River County Advanced Utility Systems (Advanced) is pleased to provide the following quotation for the server tier cost associated with the procurement of ten (10) additional CIS Infinity user licenses to Indian River County (Indian River) as per AT5511. This SOW is valid for 30 calendar days from the date of issue and supersedes any previous offers related to services outlined below. Costs & time requirements* The cost for the next license tier (from Tier 6 to Tier 8) carries a server cost of $40,000.00. License costs were quoted on AT5511. Full maintenance support fees for the additional licenses will be added to your 2015 support renewal fees. Terms & conditions Standard of care/warranty disclaimer The standard of care applicable to the Professional Consulting / Information Technology (PC/IT) services arising under this SOW will be the degree of skill and diligence normally employed by PC/IT consultants performing the same or similar services. No further warranty of guaranty, expressed or implied, is made with respect to the services furnished hereunder and all implied warranties are hereby disclaimed including the warranty of merchantability and fitness for a particular purpose. Authorization Estimated SOW Cost: $40,000.00 (License tiers) Accepted by (signature Name (please print): Wesley S. Davis, Chairman Date: January 6, 2015 [2] Indian River County AT5543 * • . • .•.9/*:• off.