HomeMy WebLinkAbout2001-03540
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DocuMed Systems International Inc.
DocuMed Systems International Inc. will provide technical support for the current Indian River EMS
reporting system as well as ongoing development to address needs as they arise. Service to begin
March 1, 2001 and end February 28, 2002.
SERVICES TO BE PROVIDED:
Technical support:
Technical support for 11 units to be available 9 am to 5 pm on all normal workdays. Response time
will be under 1 hour at least 80% of the time. Response will not exceed 4 hours more than 15% of
the time. (Time allow some leeway if we are' in meetings with other customers). Since our
representative may be out of the office there may be cases where pages are not received because of
"dead" areas. We do not expect this to happen more than 5% of the time. But our guarantee of
service does recognize this as a possibility.
We intend to respond to you as quickly as possible during off hours. In other words we encourage
you to call at any time you have a problem, because we would rather address your needs
immediately.
A request for service is to be made through our office number or if no answer at the office through
page.
Upgrades to system:
Modification or additions to both the field and administrative programs will also be made. Such
modifications may involve new software. In this event source code for this software will be
provided to the user for all official releases (alpha a beta versions excluded). The source code is not
to be examined, disassembled, or used on more than 11 field machines or on non agency machines
without the permission of DocuMed Systems International Inc. If DocuMed Systems International
Inc. is sold without the buyer meeting these obligations, or ceases to exist or fails to meet its
maintenance standards, the user becomes the owner with full rights to use and modify the code.
2918 Old Orchard Road Jacksonville, Florida 32257 (904) 739-3450
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COST OF SERVICES (FOR A TOTAL OF 11 LICENSED UNITS):
Chargeable Item Total
Administrator $1,000.00
11 Field Units $4,250.00
$5,250.00
WARRANTY_ FOR ADDITIONAL SOFTWARE WHICH MAY BE
PROVIDED:
DocuMed Systems International Inc. agrees to a best effort to provide software free of known
defects. In the event that a defect is established, DocuMed Systems International Inc. will make its
best effort to eliminate this problem. In no event shall DocuMed Systems International Inc. be liable
for indirect, incidental, consequential or other similar damages arising out of any breach of this
warranty or otherwise.
For DocuMed Systems Int. Inc.
Chris Haas, President
For Indian River County EMS
Emergency Services District
Board of Commissioners
Caroline D. innG
Chairman
BCC Approved: 02-13-2001
2918 Old Orchard Road Jacksonville, Florida 32257 (904) 739-3450