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HomeMy WebLinkAbout2009-336 lag 157 Q007 - 4� 11 SOFTWARE LICENCE , IMPLEMENTATION AND SUPPORT AND MAINTENANCE AGREEMENT BETWEEN N . HARRIS COMPUTER CORPORATION - and - INDIAN RIVER COUNTY UTILITIES Advanced Utility Systems , a Division of N . Harris Computer Corporation 2235 Sheppard Avenue East, Suite 1400 Toronto , ON M2J 5135 Software Licence, Implementation and Support and Maintenance Agreement 2 Detailed 1 • i Schedule B 3Implementation Process and ScheduleProject Timetable Schedule4Fee Structure and Payment Schedule 1 AgreementSupport and Maintenance Schedule 6Scope of Work Schedule ' ponse to Organization Schedule G � . CIS Infinity, Infinity . Link, License Fees t Y � SOFTWARE LICENSE , IMPLEMENTATION AND SUPPORT AND MAINTENANCE AGREEMENT BETWEEN N . HARRIS COMPUTER CORPORATION - and — INDIAN RIVER COUNTY UTILITIES 2235 Sheppard Ave East, Suite 1400 Toronto, Ontario M2J 5B5 1 TABLE OF CONTENTS Article I INTERPRETATION Article II SOFTWARE LICENSES Article III CONSULTING SERVICES Article IV REPRESENTATIONS AND WARRANTIES Article V FEES AND PAYMENTS Article VI REMEDIES AND LIABILITY Article VII INDEMNITY Article VIII GENERAL 2 SOFTWARE LICENSE , IMPLEMENTATION AND SUPPORT AND MAINTENANCE AGREEMENT THIS AGREEMENT made as of the 15 day of December 32009 BETWEEN : N . HARRIS COMPUTER CORPORATION (" Consultant") - and - INDIAN RIVER COUNTY , FLORIDA, A POLITICAL SUBDIVISION OF THE STATE OF FLORIDA ( " ORGANIZATION " or " COUNTY " ) BACKGROUND RECITALS L Indian River County issued RFP # 2008 - - 059 on May 14 , 2008 to solicit a software system for the billing requirements of the County' s Utility Services Department ; 2 . The consultant submitted a proposal , as amended, to the County in connection with RFP # 2008 - - 059 ; 3 . Thereafter, the County convened a selection committee ; conducted site visits to the shortlisted software system providers and, on May 19 , 2009 , recommended to the Indian River County Board of County Commissioners to select Consultant under RFP # 2008 - - 059 ; 4 . Consultant' s proposal ( " Proposal " ) is attached hereto as Schedule F and incorporated in this Agreement in its entirety by this reference ; 5 . The County and the Consultant have mutually agreed to the scope of services/statement of work attached hereto as Schedule E . and incorporated in this Agreement in its entirety by this reference ; 6 . The Consultant owns the Software (as defined below) , 7 . The Organization wishes to (a) acquire a license to utilize the Software, (b) retain the Consultant to perform the Services ( as defined herein) , and (c) enter into a support and maintenance contract ( Schedule "D") ; and 8 . The Consultant wishes to (a) grant the Organization a license to utilize the Software , and (b ) provide the Services to the Organization, all upon the terms and conditions set out in this Agreement . NOW THEREFORE , in consideration of the mutual covenants set out in this Agreement and for other good and valuable consideration (the receipt and sufficiency of which is 3 hereby acknowledged ) , the parties agree as follows : AR"rICLE I INTERPRETATION 1 . I Definitions Throughout this Agreement, except as otherwise expressly provided , the following words and expressions shall have the following meanings : ( � ) "Agreement", "this Agreement", "the Agreement", " hereof', " herein ", " hereto", " hereby" , "hereunder" and similar expressions mean this Software License , Implementation and Support and Maintenance Agreement, including all of its Schedules and Exhibits and all instruments supplementing, amending or confirming this Agreement . All references to "Articles" or " Sections" mean and refer to the specified Article or Section of this Agreement . ( h ) " Change Order" means any written documentation between the Organization and Consultant evidencing their agreement to change particular aspects of this Agreement . ( c ) " Completion of Services " means that the Software is fully operational and performing in conformity with the specifications set out herein . For purposes of this Agreement, Completion of Services will be deemed to have occurred on the date which the Organization commences using the Software as its predominate business system . ( d ) " Designated Computer System" shall mean the Organization ' s platform and operating system environment which is operating the Software " Documentation " means user guides , operating manuals , education materials , product descriptions and specifications , technical manuals , supporting materials, and other information relating to the Software or used in conjunction with the Services , whether distributed in print, magnetic , electronic, or video format, in effect as of the date ( 1 ) the Software is accepted by the Organization , or (2 ) the Service is provided to the Organization . ( c ) " Go-Live" means the event occurring when the Organization first uses the Software as the Organization ' s predominant Software " Project Scope of Work" means the scope of work appended hereto as Schedule "E" delineating, among other things , the Services that will be provided by Consultant to Organization pursuant to this Agreement, as such schedule may be amended or modified by mutual specific written agreement of the parties ' respective representatives from time to time in accordance with the terms of this Agreement . ( () " Required Programs " has the meaning set out in Section 3 . 3 (b) hereof ( g) " Services" has the meaning set out in Section 3 . 1 hereof 4 (h ) " License" means the non-exclusive license granted to the Organization pursuant to Section 2 . 1 hereof, to configure and install the Software on the Organization ' s server computers to enable users to access and use the Software . { i ) " Source Code" of the Software means the Software written in programming languages , including all comments and procedural code, such as job control language statements , in a form intelligible to trained programmers and capable of being translated into object code for operation on computer equipment through assembly or compiling, and accompanied by documentation, including flow charts , schematics , statements of principles of operations , and architecture standards , describing the data flows , data structures , and control logic of the Software in sufficient detail to enable a trained programmer through study of such documentation to maintain and/or modify the Software without undue experimentation . 0 ) " Software" means the program material in machine-readable or interpreted form, and may include, where appropriate, listings of either machine code or source code and related materials , including instructions and documentation provided by Consultant to Organization, including any such programs provided subsequent to this Agreement , and including all copies made by Organization . The Software to be provided by Consultant at the inception of this Agreement is identified on the attached Schedule A . ( k ) " Support and Maintenance Agreement" has the meaning set out in Section 3 . 4 hereof. ( 1 ) "Warranty Period" means a period of twelve months from the date of Completion of Services , during which time the Consultant shall correct any errors or malfunctions reported to the Consultant by the Organization in accordance with Section 4 . 3 of this Agreement . 1 . 2 Time of the Essence Time shall be of the essence in and of this Agreement and every part hereof. Any extension, waiver or variation of any provision of this Agreement shall not be deemed to affect this provision and there shall be no implied waiver of this provision . 1 .3 Currency Unless otherwise specified, all references to amounts of money in this Agreement refer to U . S . currency. 1 . 4 Headings The descriptive headings preceding Articles and Sections of this Agreement are inserted solely for convenience of reference and are not intended as complete or accurate descriptions of the content of such Articles or Sections . The division of this Agreement into Articles and Sections shall not affect the interpretation of this Agreement. 5 1 . 5 Plurals and Gender The use of words in the singular or plural , or referring to a particular gender, shall not limit the scope or exclude the application of any provision of this Agreement to such persons or circumstances as the context otherwise permits . L6 Schedules The Schedules described below and appended to this Agreement shall be deemed to be integral parts of this Agreement . Schedule "A" - Detailed Description of Software Schedule "B " - Implementation Process and Project Timetable Schedule "C" - Fee Structure and Payment Schedule Schedule "D " - Support and Maintenance Agreement Schedule "E" - Scope of Work — as modified through negotiations Schedule "F" - RFP — Consultant response to Organization Schedule "G" - CIS Infinity, Infinity . Link, Infinity. Mobile, and Infinity. View License Fees ARTICLE 11 SOFTWARE LICENSES 2 . 1 Grant of Licenses Subject to the terms and conditions of this Agreement, the Consultant hereby grants to the Organization a personal , non- exclusive, non-transferable right and license to use the Software on the Designated Computer System (the "License") . Any Software furnished by Consultant in machine-readable form may be copied in whole or in part by Organization for use on the Designated Computer System . Organization agrees that the original copy of all Software furnished by Consultant and all copies thereof made by Organization are and at all times remain the sole property of Consultant . Any License granted under this Agreement permits the Organization to : (i) use the Software for its municipal and corporate purposes including, but not limited to , performing testing, disaster recovery, disaster testing, training, archival and backup as the Organization deems necessary, and ( ii ) use, copy and modify the Documentation for the purpose of creating and using training materials relating to the Software, which training materials may include flow diagrams , system operation schematics , or screen prints from operation of the Software . Access to and use of the Software by independent contractors of the Organization shall be considered authorized use under this Section so long as any such independent contractors are bound by obligations of confidentiality. The Software is licensed to the Organization on a "Concurrent User" basis A "Concurrent User" License permits the Organization to use the Software on a designated computer system , provided that the number of users who may be simultaneously using the Software is limited to the number of users specified for such Software on Schedule "G" (CIS Infinity, Infinity. Link and Infinity . View License Fees ) . A user is defined as anyone authorized 6 by the Organization who is logged onto the Software, regardless of the type of interface (i . e . graphical user interface or browser user interface) . Twenty- eight (28 ) concurrent users are included with this contract . The Organization may purchase 2 additional Concurrent User Licenses for $ 3500 each . In addition , for each user license purchased an $ 875 additional maintenance fee is required 2 . 2 Term of License The License granted herein shall commence on the date of this Agreement and is of indefinite duration unless terminated pursuant to the terms hereof. 2 . 3 Restrictions on Use Except as expressly provided herein, the Organization may not give away, rent, lease or otherwise sell , sublicense, distribute or transfer the License granted under this Agreement without the prior written consent of Consultant . Organization requires a separate License for each computer system or environment into which the Software or any portion thereof is read in machine-readable form for operation on such system or environment in a production environment . In addition each License permits the Organization to use the Software in ( 1 ) a test environment, (2) a training environment and (3 ) on a back- up or disaster recovery system . Within thirty (30) days after discontinuance or termination of the License for any reason , including termination resulting from an uncured breach by the Organization that extends beyond the applicable notice and cure periods as provided in Article 8 . 3 of this Agreement, Organization shall deliver to Consultant the Software and all copies thereof in whichever form , including partial copies which may have been modified by Organization or Consultant . Alternatively, the Software and other related materials may be disposed in accordance with written instructions from Consultant . Upon prior written authorization from Consultant, such written authorization not to be withheld , delayed, or unreasonably conditioned by Consultant, Organization may be permitted for a specific period after the termination of the License to retain one copy of certain materials for record purposes . The Software and related materials supplied by Consultant are protected by copyright and trademark laws . Title, ownership rights and intellectual property rights in the Software and related materials supplied by Consultant remain with Consultant . Use of the Software and related materials supplied by Consultant is subject to the applicable copyright laws and the express rights and restrictions of this Agreement . Any rights not expressly granted herein are reserved . Organization may not remove any copyright, trademark or other proprietary notices from the Software and related materials supplied by Consultant . 2 . 4 Derivation, Modification and Copyright (a) The Organization agrees that it will not attempt to derive, or permit or help others to derive the Source Code relating to the Software or attempt to otherwise convert or alter the Software into human readable code . The Organization further agrees that it will not attempt to duplicate, or permit or help others to duplicate, the Source Code relating to the Software . 7 ( b ) The Organization shall have no right to modify any of the Software supplied by the Consultant for Organization ' s use under this Agreement without the prior written approval and direction of the Consultant . ( c ) The Organization agrees that it will not, except as otherwise expressly provided in this Agreement or except as dictated by Organization ' s standard computer system ' s backup procedures and/or test environments , make or allow others to make copies or reproductions of the Software or other proprietary information in any fon-n . Any additional copies as are reasonably necessary for the use of the Software shall be provided to the Organization through the issuance of additional Licenses at the rate of $ 3500 each plus $ 875 additional maintenance fee plus the server license fee as stated in Schedule G for a maximum of 3 years . At any time after 3 years of execution , any license fee increases must be mutually agreed to . ( d ) The Organization may duplicate Documentation, at no additional charge, for the Organization' s use so long as all required proprietary markings are retained on all duplicated copies . 2 . 5 Ownership of Software and Confidential Information ( a ) The Organization acknowledges that the Software contains proprietary and confidential information of the Consultant which shall , at all times , remain the property of the Consultant. Through the grant of licenses pursuant to Section 2 . 1 , the Organization is only entitled to use of the Software in accordance with the terms of this Agreement . ( b ) The Organization will ensure that the Universal Copyright Convention symbol and other copyright and proprietary notices of the Consultant will remain on the Software in machine-readable form . The Organization will take the same care to safeguard the Software as it takes to safeguard its own confidential information and such care shall not be any less than would be taken by a reasonable person to safeguard its own confidential information . ( c ) No third party, other than duly authorized agents or employees of the Organization authorized pursuant to the Licenses issued hereunder, shall have access to or use of the Software . ((I) In order to assist the Consultant with the protection of its proprietary rights with respect to the Software and to enable the Consultant to ensure that the Organization is complying with its obligations with respect to the proprietary nature and confidentiality of the Software, the Organization shall permit the Consultant to visit during normal business hours any premises at which the Software is used and shall provide the Consultant with access to such Software. 2 . 6 Provision of Source Code ( a ) The Organization ' s ability to utilize the Software will be seriously jeopardized if the Consultant fails to maintain or support such Software unless complete Source Code for the Software and related Documentation is made available to the 8 Organization for the Organization ' s use in satisfying the Organization ' s maintenance and support requirements . Therefore, the Consultant agrees that if an " Event of Default" occurs , then the Consultant shall promptly provide to the Organization one copy of the most current version of the Source Code for the affected Software and associated Documentation . (b } An Event of Default shall be deemed to have occurred if the Consultant : ( 1 ) ceases to market or make available maintenance or support Services for the Software during a period in which the Organization is entitled to receive or to purchase, or is receiving or purchasing, such maintenance and support and the Consultant has not promptly cured such failure despite the Organization ' s demand that the Consultant make available or perform such maintenance and support , (2 ) becomes insolvent, executes an assignment for the benefit of creditors , or becomes subject to bankruptcy or receivership proceedings , ( 3 ) ceases business operations generally or (4 ) has transferred all or substantially all of its assets or obligations set forth in this Agreement to a third party which has not assumed all of the obligations of the Consultant set forth in this Agreement . ( C ) The Consultant will promptly and continuously update and supplement the Source Code as necessary with all corrections, improvements , updates , releases , or other changes developed for the Software and Documentation . Such Source Code shall be in a form suitable for reproduction and use by computer and photocopy equipment, and shall consist of a full source language statement of the program or programs comprising the Software and available program maintenance Documentation which comprise the pre- coding detail design specifications , and all other available material necessary to allow a reasonably skilled programmer or access the Software without the assistance of the Consultant . ( d ) The governing License for the Software includes the right to use Source Code received under this Section as necessary to modify, maintain, and update the Software . ( e ) The Consultant will deposit in escrow with its Escrow Agent, Lincoln-Parry, Receiving Officer, Lincoln-Parry SoftEscrow Distribution Center, 114405 Schneider Road , Ottawa, Ontario K2K 1Y3 , a copy of the Source Code which corresponds to the most current version of the Software in use by the Organization . The Consultant' s entry into , or failure to enter into , an agreement with an escrow agent or to deposit the described materials in escrow shall not relieve the Consultant of its obligations to the Organization described in this Section . ( f') If, as a result of an Event of Default, the Consultant fails to provide required support services , then any periodic license fee which the Organization is required to pay under this Agreement for Software shall be reduced proportionately to reflect such lack of support services . At such time as the Consultant commences offering the support services described in this Agreement for Software, the Organization may , but is not obligated to , obtain such support Services as provided for in schedule D in this Agreement . 9 2 . 7 Ownership and Disposition of Documents The Organization shall be the exclusive owner of all materials and documents which were developed or prepared by the Consultant specifically for the Organization pursuant to this Agreement . All materials and documents which were developed or prepared by the Consultant for general use and which are not the copyright of any other party or publicly available, including educational materials , the Software and any other computer applications , shall continue to be the property of the Consultant . ARTICLE: Ill CONSULTING SERVICES 3 . 1 The Consultant ' s Services In order to achieve the Completion of Services , the Consultant agrees , subject to the terms and conditions of this Agreement, to perform the following services (the " Services") for the Organization : (a) Oversee and implement the conversion from the Organization ' s existing software applications to the Consultant ' s Software substantially in accordance with the timetable attached hereto as Schedule "B" or Schedule "E" . (h ) Install the Software, perform necessary set up and configuration operations , perform initial testing and parallel testing in accordance with the timetable attached hereto as Schedule "B " or Schedule "E" . (c) Provide the training substantially in accordance with the timetable attached hereto as Schedule ` B" or Schedule "E" . ( i) Consultant recommends a maximum of ten ( 10) people in each training class for optimal training . In no circumstance shall the amount of people in any training class exceed twelve ( 12 ) people . (ii) Organization is required to make copies of the training manuals required for the training classes either by photocopy or electronic duplication each of which is subject to the restrictions and obligations contained in this Agreement . (iii) On- line reference documentation is delivered with each release . Organization may print this documentation solely for its internal use . (iv) Cancellation of any on- site Services by Organization is allowed for any reason if done in writing more than fourteen ( 14) days in advance of such Services . If Cancellation by Organization occurs within fourteen ( 14) days or less of scheduled on- site Services , Organization will be billed for any non-recoverable costs incurred by Consultant due to advance scheduling of travel . Any travel reimbursements will be made in accordance with Section 5 . 1 (c) of this agreement . Additionally, Organization hereby acknowledges that cancellation of on- site Services means that such on- site Services will be rescheduled as Consultant ' s then current schedule permits . Consultant is not responsible for any delay in 10 Organization ' s project resulting from Organization ' s cancellation of training. If upon Consultant arrival , the Organization is not adequately prepared or has not completed the assigned tasks for such visit by the Consultant, then scheduled on- site services can be cancelled by the Consultant and Organization will be billed for any non-recoverable costs incurred by Consultant . If additional services are required because the Organization was not adequately prepared, Consultant will provide a Change Order to the Organization for the additional services . 3 . ? Performance by Consultant ( a ) Manner of Performance - - The Consultant shall perform the Services in an efficient, competent and timely manner and exercise reasonable care, skill and diligence in the performance thereof ( b) Consultant ' s Discretion M - The Consultant shall determine in its sole discretion the manner and means by which the Services shall be performed, with due consideration of adequate knowledge transfer to the Organization personnel . The Consultant will communicate openly with the Organization on its methodology, manner and means . ( c ) Conduct on Organization ' s Premises - - The Services shall be performed with the Organization ' s full co - operation, on the premises of the Organization or, if agreed to by both parties , at an alternative location . The Consultant agrees , while working on the Organization ' s premises , to observe the Organization ' s rules and policies relating to the security thereof, access to or use of all or part of the Organization ' s premises and any of the Organization ' s property, including proprietary or confidential information . ( d ) Inquiries by Organization - - The Consultant shall respond expeditiously to any inquiries pertaining to this Agreement from the Organization. 3 . 3 Performance by Organization ( a ) Co -operation by Organization -- The Organization acknowledges that the success and timeliness of the implementation process shall require the active participation and collaboration of the Organization and its staff and agrees to act reasonably and co -operate fully with the Consultant to achieve the Completion of Services . ( b ) Required Programs . The Organization acknowledges that the use of the Software requires that the Organization obtain and install additional required software programs (the "Required Programs") , as detailed in the attached Schedule "A", and the Organization agrees that the acquisition of the Required Programs shall be at its sole cost and that the cost thereof is not included in the fees herein . The Organization further acknowledges that the operation of the Software requires the Organization ' s hardware to be of sufficient quality, condition and repair, and the Organization agrees to maintain its hardware in the appropriate quality, condition and repair at its sole cost and expense, in order to facilitate the achievement of Completion of Services . 11 (c ) Project Manage -- The Organization shall appoint a project manager (the "Project Manager") who shall work closely with the Consultant to facilitate the successful completion of the implementation process and who shall be responsible for supervising the staff of the Organization and their co-operation with and participation in such process . ( d ) Additional Organization Obligations ( i ) Organization shall install all corrections and maintenance releases within a reasonable period of time of Organization ' s notification of their availability. However, any fix or correction designated as " critical " by Consultant shall be implemented by Organization within thirty ( 30) days of notification to the Organization by Consultant of its availability . ( ii ) Organization shall notify Consultant of suspected defects in any of the Software supplied by Consultant . Organization shall provide, upon Consultant request, additional data deemed necessary or desirable by Consultant to reproduce the environment in which such defect occurred . ( iii ) Organization shall allow the use of online diagnostics on the Software supplied by Consultant to Organization , if required by Consultant during problem diagnosis . Organization shall provide to Consultant, at Organization ' s expense, access to the Designated Computer System via the Organization ' s firewall to communications software (e . g . PC Anywhere, WebEx , Web Demo) . ( i v ) Organization shall ensure that its personnel are, at relevant stages of the project, educated and trained in the proper use of the Software in accordance with applicable Consultant manuals and instructions . If Organization ' s personnel are not properly trained as mutually determined by Consultant and Organization, Organization agrees that such personnel will be trained by Consultant or Organization within fifteen ( 15 ) days of determination . If Organization desires Consultant to perform the required training then Consultant shall be compensated at an hourly rate of $ 150 . 00 . ( v ) Organization shall establish proper backup procedures necessary to replace critical Organizational data in the event of loss or damage to such data from any cause . Organization shall provide Consultant with access to qualified functional or technical personnel to aid in diagnosis and to assist in repair of the Software in the event of error, defect or malfunction . ( vi ) Organization shall have the sole responsibility for : 12 (A) the performance of any tests it deems necessary prior to the use of the Software . (B ) assuring proper Designated Computer System installation, configuration, verification , audit controls and operating methods . (C ) implementing proper procedures to assure security and accuracy of input and output and restart and recovery in the event of malfunction . (D) timely upgrade and keeping current all third party license releases and/or Software products to meet the requirements of the Consultant Software . 3A Support and Maintenance Agreement Concurrently with the execution and delivery of this Agreement, the Consultant and the Organization have entered into a support and maintenance agreement (the " Support and Maintenance Agreement") in the form of and on the terms set out in the attached Schedule "D " which shall apply in respect of the ongoing services and support to be provided by the Consultant to the Organization following the Completion of Services . Notwithstanding the ongoing application of the Support and Maintenance Agreement, the terms and conditions of this Agreement, insofar as they relate to the Software and the Documentation and the rights and obligations of the parties with respect thereto , shall continue to apply and the Support and Maintenance Agreement is not intended to , nor will it , apply to the exclusion of this Agreement . Consultant shall have no obligation under this Agreement to render any maintenance services or related services with respect to non-Consultant software, except as contracted for in writing with the Organization . 3 . 5 Stages of Services For descriptive purposes , this provision is intended to set out the two stages pertaining to the Services and the ongoing support and maintenance of the Software . They are as follows : (a) Start to Completion of Services — during this stage, all Services will be performed and the Software will be tested to the reasonable satisfaction of the Organization, until the Organization is prepared to commit to the Software as its predominant business system . (b) Support Phase — following the Completion of Services , for so long as a Support and Maintenance Agreement is in effect, the Consultant shall be required to correct any programming defects , errors and malfunctions , and provide the Organization with any updates of, or modifications to , the Software . For greater certainty, during each of the above phases (subject only to the requirement that an effective Support and Maintenance Agreement is in place during the Support Phase) , the Consultant will be required to correct any programming defects , errors and malfunctions which may occur in respect of the Software . 13 ARTICLE IV REPRESENTATIONS AND WARRANTIES 4 . 1 Warranty of Performance Consultant warrants to Organization that the software, material and services to be provided and/or rendered will be of the kind and quality referred to in the Consultant manuals and other documentation provided . Organization ' s sole recourse in the event the Software does not conform to the applicable documentation is the repair and replacement of the Software, provided , however that if Consultant fails to repair a material defect or provide a reasonably acceptable work- around within 90 days , Organization shall have the right to recover damages , subject to the limitations on damages as set forth in Article 6 . 1 . The Consultant warrants to the Organization that the Software will perform as described in the applicable documentation if the Software is properly used in accordance with the Consultant ' s instructions . This warranty is void if the Organization or any other third party changes or modifies the Software . Examples of such changes or modifications include , but are not limited to , data modifications from third party software, the de- compiling and modifying of the source code, and tampering with the base set -up of the system . 4 . 2 Intellectual Property Rights The Consultant warrants : ( a) that it has the full right, authority and power to enter into this Agreement and to grant to the Organization the Licenses and rights conveyed by this Agreement ; and (b ) that the Software is an original work of authorship and does not infringe the intellectual property rights of others . 4 .3 Corrections The Consultant covenants that it will make any and all corrections of program malfunctions which are reported in writing to the Consultant during the Warranty Period and which are necessary for the Software to conform to this Agreement . The Organization agrees to allow the Consultant the opportunity to make repeated efforts within a reasonable time to correct programming errors or malfunctions reported to the Consultant during the Warranty Period . Consultant agrees that program malfunctions that result in an inoperable system resulting in a financial impact to the Organization, or inefficient work- around , will be given its highest priority with the problem corrected as soon as practicably possible using its most experienced and knowledgeable resources . The Consultant will strive to have any and all malfunctions resolved within no more two business days . 4A No Other Warranties ( a) The express warranties contained above are in lieu of all other representations , warranties and conditions , express or implied , whether arising by statute or otherwise in law or from a course of dealing, or usage of trade . 14 ARTICLE V FEES AND PAYMENTS 5 . 1 Fees and Payments ( a ) The Organization agrees to pay the Consultant total fees of $477, 200 . 00 . The fee structure and payment schedule is outlined in the attached Schedule "C " . ( b ) During the term of this Agreement, Consultant shall , from time to time, deliver invoices to Organization . Each invoice delivered to Organization by Consultant shall be due and payable in accordance with the Florida Prompt Payment Act, Florida Statutes section 218 . 70 et seq . The Organization shall reimburse the Consultant for all reasonable travel costs including a travel time rate of $ 75 . 00 per hour up to a maximum of four (4 ) hours per round trip , a mileage allowance of 44 . 5 cents per mile, long distance telephone calls, and all other reasonable expenses incurred in the performance of the Consultant' s duties . Travel time charges shall not exceed $ 8 ,400 . 00 for all travel time associated with the initial implementation of CIS Infinity, unless the parties execute a change order for additional implementation services . The Consultant shall include on the invoices any identifiable travel expenses including but not limited to lodging, taxi fare, air fare, car rental , tolls , and parking expenses . Copies of all travel related receipts except meals shall be included with all invoices . Reimbursement by the Organization for meal expenses shall be at the fixed rate of $ 6 . 00 for breakfast, $ 11 . 00 for lunch and $ 19 . 00 for dinner. ( c ) All payments hereunder will be made in accordance with the Florida prompt payment act, Florida statutes section 218 . 70 et seq . In the event Organization fails to pay all or any portion of an invoice on or before ninety (90) days after the date it becomes due, in addition to all other remedies Consultant has under this Agreement or otherwise, Consultant shall have the option to suspend or terminate all Services under this Agreement . Suspension or termination of any such Services shall not relieve the Organization of its obligation to pay its outstanding invoices , including any applicable late charges . (d ) Consultant shall be responsible for paying all taxes , fees , assessments and premiums of any kind payable on its employees and operations . Any tax Consultant may be required to collect or pay upon the sale, use or delivery of the Software, Services or Support and Maintenance described in this Agreement shall be paid by Organization and such sums shall be due and payable to Consultant upon receipt of an invoice therefore. Any personal property taxes levied after delivery of the Software described in this Agreement shall be paid by Organization . 5 . 2 Chante Orders With respect to any proposed changes to the Services defined by this Agreement that do not materially impact the scope of either party' s work effort required under this Agreement, the parties will cooperate in good faith to execute Change Orders in respect thereof, and will not unreasonably withhold approval of such proposed changes . If either party causes or 15 requests a change that, in the reasonable opinion of the other party, materially impacts the scope of the parties' work effort required under this Agreement , such as , but not limited to , changes in the allocation of the resources of the Organization and of the Consultant applied to a task, changes in completion schedules for individual tasks or for overall implementation, and changes in staffing that require a party to provide additional work hours, the other party may propose a change to cover the additional work effort required of it . Approval of any such proposed changes will not be unreasonably withheld ( it being acknowledged that any such material changes may require modifications to the consideration paid , and timelines governing, the Services) , and any disputes regarding changes shall be handled initially by discussions between the parties which will be convened in good faith by the parties to resolve any such matters in dispute . ARh1CLE VI REMEDIES AND LIABILITY 61 Remedies and Liability ( a ) Termination of this Agreement shall not affect any right of action of either party arising from anything which was done or not done, as the case may be, prior to the termination taking effect . ( b ) The Organization and the Consultant recognize that circumstances may arise entitling the Organization to damages for breach or other fault on the part of the Consultant arising from this Agreement . The parties agree that in all such circumstances the Organization ' s remedies and the Consultant ' s liabilities will be limited as set forth below and that these provisions will survive notwithstanding the termination or other discharge of the obligations of the parties under this Agreement . ( i ) EXCEPT FOR (a) THE CONSULTANT ' S INDEMNITY OBLIGATIONS HEREUNDER, (b) THE CONSULTANT ' S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS , OR (c) DAMAGES ARISING OUT OF THE CONSULTANT ' S INTENTIONAL MISREPRESENTATION , GROSS NEGLIGENCE OR WILLFUL MISCONDUCT , BOTH PARTIES AGREE THAT THE CONSULTANT ' S LIABILITY (UNDER BREACH OF CONTRACT , NEGLIGENCE , STRICT LIABILITY OR OTHERWISE) , IF ANY , FOR ANY DAMAGES RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF ( 1 ) THE FEES PAYABLE TO THE CONSULTANT AS PROVIDED FOR HEREIN , ( ii ) Or (2) THE ACTUAL AMOUNTS RECEIVED BY THE CONSULTANT DURING THE TERM OF THIS AGREEMENT PRECEDING THE EVENT CAUSING SUCH DAMAGES IN ADDITION TO THE FOREGOING NEITHER PARTY SHALL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT , SPECIAL OR OTHER DAMAGES OF ANY KIND INCLUDING LOSS OF PROFITS , EVEN IF SUCH OTHER PARTY HAS BEEN ADVISED 16 OF THE LIKELIHOOD OF THE OCCURRENCE OF SUCH DAMAGES . ( iii ) CLAUSES (i) AND (ii ) SHALL APPLY IN RESPECT OF ANY CLAIM , DEMAND OR ACTION BY A PARTY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION UNDERLYING SUCH CLAIM , DEMAND OR ACTION , INCLUDING , BUT NOT LIMITED TO , BREACH OF CONTRACT OR TORT . 6 . 2 Intent The parties hereby confirm that the waivers and disclaimers of liability, releases from liability, limitations and apportionments of liability, and exclusive remedy provisions expressed throughout this Agreement shall apply even in the event of default, negligence (in whole or in part) , strict liability or breach of contract of the person released or whose liability is waived , disclaimed, limited, apportioned or fixed by such remedy provision, and shall extend to such person ' s affiliates and to its shareholders , directors , officers , employees and affiliates . 6 . 3 Remedies Where remedies are expressly afforded by this Agreement, such remedies are intended by the parties to be the sole and exclusive remedies of the Organization for liabilities of the Consultant arising out of or in connection with this Agreement, notwithstanding any remedy otherwise available at law or in equity. ARTICLE VII INDEMNITY 7 . 1 Indemnity GO The Consultant agrees to indemnify, defend and hold harmless the Organization and its officers , , employees , agents , successors, and assigns from any and all losses , liabilities, damages and claims (including taxes) , and all related costs and expenses (including reasonable legal fees and disbursements and costs of investigation, litigation, settlement , judgment, interest and penalties) (collectively, " Losses") and threatened Losses due to third party claims arising from or in connection with any of the following : ( 1 ) the Consultant ' s breach of any of the representations and warranties set forth in this Agreement ; (2 ) the Consultant ' s breach of its obligations with respect to the Organization' s Confidential Information ; ( 3 ) Infringement or alleged Infringement of a patent, trade secret , copyright or other proprietary rights in contravention of the Consultant ' s representations and warranties contained in this Agreement ; and (4) claims by government regulators or agencies for fines , penalties, sanctions or other remedies arising from or in connection with the Consultant ' s failure to perform its responsibilities under this Agreement . 17 ( b ) With respect to only the Infinity. Link portion of the Software, the following indemnity shall apply : the Consultant shall indemnify, defend and save harmless the Organization, its successors and assigns together with its officers , employees , agents and those for whom it is in law responsible , only from and against any and all Claims which they may incur or suffer or be put to by reason of or in connection with or arising from any allegation by a third party that the Infinity . Link portion of the Software infringes any patent, trademark , copyright, trade secret or other proprietary right held by such third party . The Consultant acknowledges and agrees that this indemnity shall not be subject to the limitations set forth in Section 6 . 1 and shall survive any termination of this Agreement . In order for the above indemnity to be valid, the Organization must ensure the following : upon selection of the electronic invoice and payment process ("EIPP") from Organization ' s Internet website , Organization ' s customer must be notified of and consent to being transferred from Organization ' s website to that of a third -party; and upon and after departure from Organization ' s website, the displayed website screens and all documents , emails , and correspondence associated with or relating to the modified payment process (excluding internal documents , emails and correspondence or external documents , emails or correspondence to Organization ' s customers announcing the availability of their electronic invoices ) will not include or display in any way the name , trade name, trademark , logo , or any other identifying indicia of Organization ; and any information regarding a payment transaction that is transmitted or otherwise provided to customers or their financial service provider shall reflect that payment was made to the third- party provider of the electronic invoice and payment process , and shall not reflect or refer to in any way Organization , except for a statement identifying Organization as the payee , whether through any EIPP process or in any credit card or bank statement of an Organization customer, or, as otherwise required by applicable law , on a credit card billing transaction or statement . Nothing above shall preclude Organization from reporting customer EIPP payment credits on invoices or billing statements . ARTICLE Vill GENERAL 8 . I Force Maieure Neither party shall be liable for delay or failure in performance resulting from acts beyond the control of such party including, but not limited to , acts of God, acts of war or of the public enemy, riots , fire , flood, or other natural disaster, acts of government, strike, walkout, communication line or power failure, failure in operability or destruction of the Organization ' s computer (unless by reason of the negligence of a party to this Agreement) or failure or inoperability of any software other than the Software . Any applicable delivery schedule shall be extended by a period of time equal to the time lost because of any such delay. 18 S . 2 Confidentiality (a) Duty Owed to the Organization - - The Consultant acknowledges that it may receive information from the Organization or otherwise in connection with this Agreement or the performance of the Services . Except for information in the public domain , unless such information falls into the public domain by disclosure or other acts of the Organization or through the fault of the Organization, the Consultant agrees to the extent allowable under the Florida Public Records Laws , Florida Statutes Section 119 . 07 : ( 1 ) to maintain this information in confidence; ( ii ) not to use this information other than in the course of this Agreement ; ( iii ) not to disclose or release such information except on a need-to -know only basis ; ( iv ) not to disclose or release such information to any third person without the prior written consent of the Organization, except for authorized employees or agents of the Consultant ; and ( v ) to take all appropriate action, whether by instruction, agreement or otherwise, to ensure that third persons with access to the information under the direction or control or in any contractual privity with the Consultant, do not disclose or use, directly or indirectly, for any purpose other than for performing the Services during or after the term of this Agreement, any material or information, including the information, without first obtaining the written consent of the Organization . (b ) Duty Owed to the Consultant -- The parties agree that if the Organization shall breach any term of Section 2 . 5 of this Agreement entitled "Ownership of Software and Confidential Information", then the Consultant shall have the right to terminate this Agreement and the grant of Licenses herein forthwith without giving notice as set forth in Section 8 . 3 (b ) . 8 .3 Termination (a) If the Consultant should neglect to perform the Services properly or otherwise fail to comply with the requirements of this Agreement, the Organization must notify the Consultant in writing of such default (a "Default Notice") . Upon receipt of a Default Notice, the Consultant must either correct the default at no additional cost to the Organization , or issue a written notice of its own disputing the alleged default , in either case within fifteen ( 15 ) business days immediately following receipt of a Default Notice . The Organization recognizes and agrees that in some instances fifteen ( 15 ) business days may be insufficient to correct the default and agrees , in its reasonable discretion, that under such circumstances , Consultant shall provide a corrective action plan to the Organization within fifteen ( 15 ) business days of receipt of a Default Notice and shall have an additional thirty (30) days to affect the cure identified in such corrective action plan . If the 19 Consultant fails to correct the default , provide a corrective action plan , or issue a notice disputing the alleged default, in either case within fifteen ( 15 ) business days following receipt of the Default Notice , the Organization may terminate the part of this Agreement relating to the provision of Services and in such case will be responsible for payment to the Consultant of only that part of the fee earned by the Consultant for those Services performed up to the time of communication of such notice of termination to the Consultant . (b ) If the Organization should fail to comply with its obligations under this Agreement, the Consultant must notify the Organization in writing of such default (a " Default Notice") . Upon receipt of a Default Notice, the Organization must correct the default at no additional cost to the Consultant, or issue a written notice of its own disputing the alleged default, in either case within thirty ( 30) days immediately following receipt of a Default Notice . If the Organization fails to correct the default, or issue a notice disputing the alleged default, in either case within thirty (30) days following receipt of the Default Notice, the Consultant may terminate the whole of this Agreement including the grant of licence to the Software and in such case the Organization will be responsible for payment to the Consultant of only that part of the fee earned by the Consultant for that part of the Services performed in accordance with this Agreement up to the time of communication of such notice of termination to the Organization . ( c ) . Termination for Convenience : Notwithstanding any other provision of this Agreement, the Organization reserves the right to terminate this Agreement for any reason it determines in its sole discretion . In such event, the Organization shall provide written notice to Consultant and termination shall be effective no earlier than thirty (30) days from the date and time specified therein . This Agreement shall terminate as of that date . In the event of termination under this section , Consultant shall be paid for all software installed and all services performed up to the time the Organization terminates this Agreement. Consultant shall also be reimbursed for all reasonable costs incurred by Consultant due to such early termination . 8A Procedure on Termination If this Agreement is terminated prior to the Completion of Services , then within thirty (30) days following such termination , the Organization shall return the Software to the Consultant and shall certify, under the hand of a duly authorized officer of the Organization , that all copies of the Software or any part thereof, in any form, within the possession or control of the Organization have been returned to the Consultant . If this Agreement is terminated following the Completion of Services , then the Organization may retain the copy of the Software in its possession as of the Completion of Services but it shall not be entitled to any additional Licenses , nor will it receive updates of, or modifications to , the Software made by the Consultant . nor will it be entitled to access the Source through exercise of the License granted pursuant to Section 2 . 6 of this Agreement . Notwithstanding the foregoing, the Organization will remain subject to the obligations imposed upon it pursuant to this Agreement with respect to the Software, including, but not limited to , such obligations relating to ownership of the Software and confidentiality. 20 8 . 5 Mediation Problem and Issues Escalation Resolution : In the event of any problem or issues between the parties beyond normal Support Call Escalation, whether with respect to the interpretation of any provision of the Agreement , or with respect to the performance of either party hereto each of the parties will have their respective Project Managers meet for the purpose of endeavoring to resolve such issue or problem . If a resolution to such dispute does not occur during such meeting or within ten business days thereafter, the parties agree to elevate the dispute to the Vice President level of Consultant and the County Administrator or designee of the Client for resolution . : In the event of any dispute or disagreement between the parties that does not require immediate legal relief, whether with respect to the interpretation of any provision of the Agreement , or with respect to the performance of either party hereto each of the parties will have their respective Project Managers meet for the purpose of endeavoring to resolve such dispute or negotiate for an adjustment to such provision . If a resolution to such dispute does not occur during such meeting or within ten business days thereafter, the parties agree to elevate the dispute to the Vice President level of Consultant and the County Administrator or designee of the Client . If either of the representatives at this level concludes , after a good faith attempt to resolve the dispute , that amicable resolution through continued negotiation of the matter at issue does not appear likely the parties may agree to try in good faith to settle the dispute by mediation under the Florida Rules for Certified and Court-Appointed Mediators or by any other legal means necessary. Neither party is required to utilize mediation prior to beginning formal proceedings for the judicial resolution of such dispute . The mediation is to be conducted by either an individual mediator or a mediator appointed by mediation services mutually agreeable to the parties . The mediation shall take place at a time and location which is also mutually agreeable ; provided ; however, in no event shall the mediation occur later than ninety (90) days after either party notifies the other of its desire to have a dispute be placed before a mediator. Such mediator shall be knowledgeable in software system agreements . The costs and expenses of mediation, including compensation and expenses of the mediator (and except for the attorneys fees incurred by either party) , is to be shared by the parties equally. 8 . 6 Accounts and Records The Consultant shall : GO keep proper and detailed accounts in accordance with accepted accounting practices of all factors entering into the computation of the amounts payable pursuant to this Agreement ; and (b) for a period of three (3 )years from the date of Completion of Services by the Consultant, preserve all accounts and other documentation relating to the Organization and keep them available for inspection by the Organization or its representative, at any time . The Consultant agrees that this obligation shall survive any termination of this Agreement . 21 8 , 7 Addresses for Notice Any notice required or permitted to be given to any party to this Agreement shall be given in writing and shall be delivered personally, mailed by prepaid registered post or sent by facsimile to the appropriate address or facsimile number set out below . Any such notice shall be conclusively deemed to have been given and received on the day on which it is delivered or transmitted (or on the next succeeding business day if delivered or received by facsimile after 5 : 00 p . m . local time on the date of delivery or receipt, or if delivered or received by facsimile on a day other than a business day) , if personally delivered or sent by facsimile or, if mailed , on the third business day following the date of mailing, and addressed , in the case of the Consultant , to : N . HARRIS COMPUTER CORPORATION 2235 Sheppard Ave East, Suite 1400 Toronto , Ontario M2J 5135 Attention : CEO Telephone : 613 -226- 5511 , extension 2149 and in the case of the Organization, to : Indian River County Utilities 1801 27th Street Vero Beach , Florida 32960 Attention : Cindy Corrente , Assistant Director of Utilities 772 -226 - 1832 telephone 772 - 770- 5143 fax Each party may change its particulars respecting notice, by issuing notice to the other party in the manner described in this Section 8 . 7 . 8 . 8 Assignment Neither Party may assign any of its rights or duties under this Agreement without the prior written consent of the other Party, such consent not to be unreasonably withheld, delayed , or unreasonably conditioned except that either Party may assign to a successor entity in the event of its dissolution, acquisition, sale of substantially all of its assets , merger or other change in legal status . The Agreement shall inure to the benefit of and be binding upon the Parties to this Agreement and their respective successors and permitted assigns . 8 . 9 Reorganizations The Organization acknowledges that the License fee set out in this Agreement has been established on the basis of the structure of the Organization at the date of this Agreement . To the extent that the Organization amalgamates , consolidates or undergoes any similar form of corporate reorganization or transition (a "Reorganization") , and the resulting entity (whether or not the Organization is the resulting or continuing entity) requires additional Licenses to support the system , the Consultant shall be entitled to receive, and the Organization shall pay, an additional License fee based on the current License fee schedule adjusted by a cost of living increase of no more than 2 . 5 % per year for a maximum of 3 years . At any time after 3 years of 22 execution, any license fee increases must be mutually agreed to . The provisions of this Section 8 . 9 shall apply mutatis mutandis to any subsequent Reorganizations occurring following the first Reorganization . The provisions of this Section 8 . 9 shall not apply where the Organization undergoes a Reorganization involving only other organizations that have already purchased a License from the Consultant . For purposes of this Agreement, any corporate changes undergone by the Organization will be characterized as either an assignment, in which case Section 8 . 8 will apply, or a Re-organization , in which case Section 8 . 9 will apply, but it is not intended that Sections 8 . 8 and 8 . 9 will apply to any single sequence of events , if such application would result in a duplication of the fees provided for in those provisions . 8 . 10 Binding Agreement and Enurement This Agreement shall be binding upon the parties hereto and their respective successors and assigns . This Agreement shall enure to the benefit of the parties hereto and their respective successors and permitted assigns . 8011 Entire Agreement This Agreement shall constitute the entire agreement between the parties hereto with respect to the matters covered herein . No other agreements , representations , warranties or other matters , oral or written, purportedly agreed to or represented by or on behalf of Consultant by any of its employees or agents , or contained in any sales materials or brochures , shall be deemed to bind the parties hereto with respect to the subject matter hereof. Organization acknowledges that it is entering into this Agreement solely on the basis of the representations contained herein . 8 . 12 Section Headings Section and other headings in this Agreement are for reference purposes only, and are in no way intended to describe, interpret, define or limit the scope or extent of any provision hereof. 8 . 13 Independent Contractor Organization engages Consultant under this Agreement solely as an independent contractor to perform Consultant duties which are described in this Agreement . Organization and Consultant expressly acknowledge and agree that Consultant is the independent contractor of Organization an nothing contained in this Agreement or which otherwise exists shall be construed by Organization, Consultant or any third person or entity to create a relationship of joint venturers , partners , or employer and employee . 8 * 14 Governing Law This Agreement shall be governed by the laws of the State in which Organization is located . 8 . 15 Trial by Jury Organization and Consultant hereby waive, to the fullest extent permitted by applicable law, the right to trial by jury in any action , proceeding or counterclaim filed by any 23 party, whether in contract , tort or otherwise, relating directly or indirectly to this Agreement or any acts or omissions of Consultant in connection therewith or contemplated thereby. 8 . 16 Invalidi The invalidity or unenforceability of any provision or covenant contained in this Agreement shall not affect the validity or enforceability of any other provision or covenant herein contained and any such invalid provision or covenant shall be deemed to be severable. 8 . 17 Waiver A term or condition of this Agreement may be waived or modified only by written consent of both parties . Forbearance or indulgence by either party in any regard shall not constitute a waiver of the term or condition to be performed , and either party may evoke any remedy available under the Agreement or by law despite such forbearance or notice . 8 . 18 Counterparts This Agreement may be executed in counterparts (whether by facsimile signature or otherwise) , each of which when so executed shall constitute an original and all of which together shall constitute one and the same instrument . 8 . 19 RFP Response Consultant ' s response to Organization ' s RFP is attached hereto and incorporated herein as Schedule F . . Organization acknowledges that Consultant, after it has been selected by Organization, re- evaluates its proposal relative to the Organization ' s RFP to determine if any updates or revisions are necessary. Any such updates and revisions are attached hereto as part of Schedule F . 8 . 20 Competitive Bid Organization has conducted a competitive evaluation and has concluded such efforts with this negotiated Agreement (including any addenda hereto) ; therefore, this Agreement may serve as the basis for similar agreements whereby other entities may contract separately with Consultant . Organization agrees that Consultant may disclose all or any portion of this Agreement to any of its current or prospective customers . 8 . 21 Further Assurances The parties shall do all such things and provide all such reasonable assurances as may be required to consummate the transactions contemplated hereby, and each party shall provide such further documents or instruments required by any other party as may be reasonably necessary or desirable to effect the purposes of this Agreement and carry out its provisions . 8 . 22 Expiration of Offer This agreement and pricing contained herein will expire if not signed by the Organization and returned to Consultant on or before December 31 , 2009 . 24 IN WITNESS WHEREOF , this Software License , Implementation and Support and Maintenance Agreement was executed by the undersigned this _ 15 day of December 2009 . CONSULTANT BOARD OF COUNTY COMMISSIONERS OF INDIAN RIVER COUNTY N . Harris Computer Corporation 1 By By `'' Chairman Peter D . O ' BI an Pet ' Fanous , General Manager Attest : J . K . Barton, Clerk of Con.A. BY Deputy Clerk Approved : December 15 , 2009 B 'JAIseph , A . aird, County Administrator U Approved as to form and legal sufficiency: By William G . Collins , II , County Attorney 25 Schedule "A " Detailed Description of Software CIS Infinity is 32 -bit object -oriented software that operates in a Windows 2000/XP/2003 environment . The basic package is comprised of the following individual modules and sub-modules that perform the basic functions of a billing and customer service operation and includes all related media and other materials : MODULES AND SUB-MODULES • Alerts/Actions Customer Service Inquiry • Advanced Reports . Financial Reports • Billing . Inventory Management • Auto Final Bill Backflow Device • Bill Re-print . Electric Meter • Bill Journal • Gas Meter • Cancel -Re-bill Process . Instrument Transformer • Cycle Billing • Key Management • Estimating 0 Propane Tank . Exceptions a Solid Waste • Final Billing 0 Streetlight Pre-Exceptions 0 Water Heater • Regular Billing . Water Meter . Manual Billing . Transformer/Loading . Flat Rate Billing . Loans • Service Add/Remove . Memberships • Cash Register a Meter Reading • Bill Payment . Move In/Move Out . Credit Card Authorization 0 Multiple Receivables . OCR/Barcode Scanning 0 New Services Receipt Printing . Payment Processing Sundry Payments . Adjustments • Collections . Bank File Import • Arrangements Deposits • Assistance Agency Payments • Bankruptcy . Penalties • Credit Rating Post Dated Checks • Disconnect/Reconnect • Third Party File Import • Late Charge/Discount 0 Period End Routines . Notices 0 Point of Sale • Post -Date Inquiry . Pre-Authorized Payment . Write-Offs . Rate Management • 3rd Party Notification 0 Scheduler • Contact Management 0 Service Orders • Correspondence Management 0 Security 26 Required Programs for CIS Infinity Application Server Operating System : Windows Server 2000 or Higher with Microsoft Internet Information Service (IIS ) Database Server : a) Windows Server 2000 or Higher running Microsoft SQL Server 2000 or Higher or; b) Unix/Linux/AIX (any version) and supported Oracle 8i or Higher Network : Widely accepted network infrastructure utilizing the TCP/IP as its primary communication protocol . Workstation Operating System : Windows 2000 or Higher Workstation Software : a) Microsoft Explorer 6 . 0 or Higher b) Microsoft Word 2000 or Higher c) Microsoft Excel 2000 or Higher ESRI MapObjects run time — used for GIS integration Dynamics GP 10 and eConnect 10 (API) — used for the integration with Dynamics , formerly known as Great Plains (if applicable) . Net Framework 2 . Owith MSDTC configured on both the workstation running the Dynamics interface as well as the hosting SQL Server MS SOAP 3 . 0 installed on all workstations if an interface exists with a master address database (external address database) * All software must be running the latest recommended patches from the respective provider of such software . User Permissions Each user of CIS Infinity will require the following rights on the CIS Infinity folder on the network (for example : \\cisappserver\CISInfinity - for Production \\Cisappserver\CISTest - for Test Read Write Modify 27 Each user will require the following rights to the C : drive of the local workstation they are working from : Read Write Modify Infinity . Link Infinity . Link Manager • Customer Registration . Product implementation • Recent Bill inserts • General and Contact • Utility Tips • Information • Did you Know • Utility Services • Read Meter • Active Features • Request Services • Read meter types • Make Payments . Request service types • Moving • Contact topics o Moving-in Services . Pay Bills bank links o Moving-out Services o Content Management • Contact Us • Did you know • FAQ 's • Utility usage tips • View Past bills . Frequently Asked Questions • View transactions . What is new o Export . Recent bill inserts • Check Utility Usage . Privacy Policy • Usage Details . Terms of use o Export o Customer Maintenance o Graphical o Customer Correspondence • What is New • Help 28 Required Programs for Infinity. Link Application Server Operating System : Windows Server 2000 or Higher with Microsoft Internet Information Service (IIS ) Network : Widely accepted network infrastructure utilizing the TCP/IP as its primary communication protocol . Supported browsers : a) Microsoft Explorer 5 . 0 or Higher b) FireFox Version 1 or Higher c) Apple Safari * All software must be running the latest recommended patches from the respective provider of such software . Internet payment processing and payment clearing is provided , at no extra license fee, for Infinity. Link and applicable CIS Infinity functionality via the Harris Payment Gateway. Any interface to another payment processing vendor is an additional fee of a minimum $ 30 , 000 . This fee could be higher if development is required . An annual maintenance fee of 25 % of the additional fees is required as described in 5 . 1 and Paragraph 3 of Schedule "D " of this agreement . If there is a requirement for remote connections , Citrix or TCP/IP connectivity is required . 29 Schedule "B" Implementation Process and Timetable I . COMPLETION OF SERVICES — GLOBAL TIMETABLE 1 . Project Commencement Date : Within 30 (thirty) days of Board approval of contract 2 . Estimated Project Completion Date : 10 (ten) Months 3 . Consultant ' s Project Manager : Kerry Dennis 4 . Organization ' s Project Manager : Cindy Corrente Assistant Director of Utilities 30 Schedule " C " Fee Structure and Payment Schedule # License Payment Milestone Payment Deliverables Estimated Month for Amount Completion I Contract Signing $ 88 , 750 Signed and executed Month 1 contract 50% of total License fees due on Contract Signing 2 Software Installation $ 88 , 750 Software installed at Month 2 Organization ' s 50% of total licenses fees due on Software Installation Premises 31 # Services Payment Milestone Payment Deliverables Estimated Amount Month for Completion I Software Installation $ 36 , 500 Process Deliverable Month 2 Installation of the Software Installation of the software and data on IRCU server and Installation of the software on designated client workstations . IRCU ' s server. IRCU staff will be trained to complete client software installation . Project Deliverable IRCU to provide written approval of the successful installation of the software at IRCU . 2 Discovery Sessions $ 36 , 500 Process Deliverable Month 2 AUS and IRCU will undergo a Discovery Sessions will AUS series of Discovery Sessions , up and IRCU teams front, to kick off the project. 32 # Services Payment Milestone Payment Deliverables Estimated Amount Month for Completion 3 Initial Software Configuration $ 36 , 500 Project Deliverable Month 3 The software will be converted CIS Infinity configured based and configured according to on the initial specifications of information provided during the IRCU in order to enable the Discovery sessions . beginning of training 4 Refresh Data Conversion $ 369500 Process Deliverable Month 4 Based on a review of the Completion of the data refresh conversion testing results , and conversion by Advanced updates will be made to the and installation on IRCU conversion routine and the server. second data conversion is completed . Project Deliverable IRCU ' s team is available to IRCU to provide written assist with the conversion acknowledgement of the coordinated through the Project successful data refresh . Managers . 5 Training — End User $ 369500 Process Deliverable Month 5 Completion of end user class Initial class room training of room training . end users . 33 # Services Payment Milestone Payment Deliverables Estimated Amount Month for Completion 6 Initial Bill Print formats $ 365500 Project Deliverable Month 6 Finalization of bill print formats IRCU to provide written for bill print compatible with a approval of initial bill print laser printer . format . Activities include : IRCU to provide mock-up of bill print layout . Advanced to complete initial Bill Print development . IRCU to complete testing of bill print under various billing scenarios . Advanced to complete modifications to bill prints , based on testing . 34 # Services Payment Milestone Payment Deliverables Estimated Amount Month for Completion 7 Hard Parallel Kick -off 36 , 500 Process Deliverable Month 8 IRCU will undertake a hard Advanced will provide written parallel phase of the certification that IRCU is ready implementation that will include for the hard parallel phase . comparing all processes in the current system with the Project Deliverable processes in CIS Infinity. Completion of kick-off to hard An Advanced Technical Staff parallel week and technical and will be on- site to kick off the trainer site visit . hard parallel and work with IRCU to ensure its success . An Advanced Trainer will be on site to assist users at the beginning of the parallel . Parallel worksheets will be provided . IRCU and Advanced will maintain a running list of outstanding issues during hard parallel . 8 GO LIVE Data Conversion and $ 44 , 200 Project Deliverable Month 9 GO LIVE IRCU to provide written Advanced to convert new data approval of final conversion in order to bring both systems to and system balance and the same timeframe, in preparedness for GO LIVE . preparation for LIVE . Final System Balance will be completed . Final check of system configuration and data conversion . 35 Schedule " D " Support and Maintenance Agreement This support and maintenance agreement (the "Support and Maintenance Agreement ) between Consultant and Organization becomes effective the date the Software is installed . Unless otherwise defined herein, all defined terms used herein shall have the meaning ascribed to them in the Software License, Implementation and Support and Maintenance Agreement . 1 . Subject to the terms and conditions of this Support and Maintenance Agreement , Consultant shall provide support and maintenance services which include revisions , updates and enhancements to the Software and related materials under the Agreement . 2 . Subject to the terms and conditions of this Support and Maintenance Agreement, Consultant shall provide software support via telephone and electronic mail , and site visits when necessary consistent with the hours of operation, all as described in this schedule and in effect as of the date hereof, as such services may, at the discretion of Consultant, be modified or supplemented from time to time (provided that any changes generally apply to all licensees of Consultant) . To enable Consultant to provide effective support , the Organization will establish auto remote access based on remote access procedures compatible with Consultant ' s practices . 3 . In consideration for the support services specified in Section 2 . Organization shall pay the Annual Support and Maintenance Fee of $ 50 , 000 upon Software Installation . Subsequent year ' s Annual Support and Maintenance Fees will be billed annually in advance beginning 18 months after the effective date of the Support and Maintenance Agreement and annually in advance thereafter . If the Organization would like to match the annual invoicing of the Support and Maintenance Fee to its fiscal year or any other period it may request, in the initial year, that the Consultant issue a prorated invoice for the portion of the year remaining in said initial year. The annual maintenance fee may be increased for a cost of living adjustment of no more than 5 % per year. 4 . The Organization shall reimburse the Consultant for all reasonable travel costs including a travel time rate of $ 75 . 00 per hour and a mileage allowance of 44 . 5 cents per mile, long distance telephone calls, and all other reasonable expenses incurred in the performance of the Consultant' s duties . The Consultant shall include on the invoices any identifiable travel expenses including but not limited to lodging, taxi fare, air fare, car rental , tolls, and parking expenses . Copies of all travel related receipts except meals shall be included with all invoices . Reimbursement by the Organization for meal expenses shall be at the fixed rate of $ 6 . 00 for breakfast, $ 11 . 00 for lunch and $ 19 . 00 for dinner. 36 5 . All support services provided by Consultant to Organization other than those specified in Section 2 ( such as , but not limited to , on- site support) , shall be provided to Organization by Consultant at Consultant ' s hourly rate of $ 150 . 00 per hour. For certainty, any updates of, or enhancements to , the Software will be made available to Organization free of charge (with respect to the actual updates or enhancements) . All payments hereunder shall be in U . S . dollars and shall be net of any taxes , tariffs or other governmental charges . 6 . The initial term of this Agreement shall be for eighteen ( 18) months beginning upon Software installation The Agreement shall automatically renew for subsequent one- year terms (Renewal Terms ) provided that Organization shall pay the Annual Support and Maintenance Fee described in Paragraph 3 above, unless terminated by either party upon giving to the other not less than 90 days notice in writing prior to the end of the initial term or any subsequent anniversary of such date. If the Support and Maintenance Agreement is terminated by Organization, it shall be entitled to retain the Software licensed to it as at the date of such termination, but it will relinquish its rights to receive upgrades of, or enhancements to , the Software, services for the Software, or access to the Source in escrow as described in Section 2 . 6(d) . For certainty, and without mitigating the application of the Agreement during the term of this Support and Maintenance Agreement, the terms and conditions of the Agreement relating to the license of the Software and the Documentation and the rights and obligations of the parties with respect thereto will continue to apply to Organization following the termination of this Agreement . 7 . Title to and ownership of all proprietary rights in the Software and all related proprietary information shall at all times remain with Consultant, and Organization shall acquire no proprietary rights by virtue hereof. 8 . Unless terminated pursuant to Paragraph 6 hereof, this Support and Maintenance Agreement shall remain in full force and effect except as terminated as follows : (a) if either party neglects or fails to perform , observe or cure or commence to cure within ninety (90 ) days of written notice of such failure to perform any of its existing or future obligations . (b) if Organization attempts to assign this Agreement or any of its rights hereunder, or undergoes a Reorganization, without complying with the Agreement . 9 . Unless otherwise agreed to by the parties , all notices required hereunder shall be made in accordance with the provisions of the Agreement . 10 . Either party ' s lack of enforcement of any provision in this Support and Maintenance Agreement in the event of a breach by the other shall not be construed to be a waiver of any such provision and the non-breaching party may elect to enforce any such provision in the event of any repeated or continuing breach by the other. 37 1 1 . A valid contract binding the parties hereto shall come into being only upon execution of this Support and Maintenance Agreement by a duly authorized agent, officer or representative of both parties . 12 . This Support and Maintenance Agreement is the exclusive statement of the entire support and maintenance agreement between Consultant and Organization . No change, termination or attempted waiver of any of the provisions hereof shall be binding unless in writing and signed by the party against whom the same is sought to be enforced . 13 . The parties hereto agree that the terms and conditions contained herein shall prevail notwithstanding any variations on any orders submitted by Organization . 14 . The particular provisions of this Support and Maintenance Agreement shall be deemed confidential in nature and neither Organization nor Consultant shall divulge any of its provisions as set forth herein to any third party except as may be required by law . 15 . (a) Termination of this Support and Maintenance Agreement shall not affect any right of action of either party arising from anything which was done or not done, as the case may be, prior to the termination taking effect . (b ) The Organization and the Consultant recognize that circumstances may arise entitling the Organization to damages for breach or other fault on the part of the Consultant arising from this Support and Maintenance Agreement . The parties agree that in all such circumstances the Organization ' s remedies and the Consultant ' s liabilities will be limited as set forth below and that these provisions will survive notwithstanding the termination or other discharge of the obligations of the parties under this Support and Maintenance Agreement . (i ) FOR BREACH OR DEFAULT BY THE CONSULTANT OR OTHERWISE IN CONNECTION WITH THIS SUPPORT AND MAINTENANCE AGREEMENT INCLUDING A BREACH OR DEFAULT ENTITLING THE ORGANIZATION TO RESCIND OR BE DISCHARGED FROM THE PROVISIONS OF THIS SUPPORT AND MAINTENANCE AGREEMENT AND WHETHER IN THE NATURE OF A BREACH OF CONDITION OR A FUNDAMENTAL BREACH THE ORGANIZATION ' S EXCLUSIVE REMEDY, IN ADDITION TO ELECTING IF SO ENTITLED TO RESCIND OR BE DISCHARGED FROM THE PROVISIONS OF THIS SUPPORT AND MAINTENANCE AGREEMENT. SHALL BE PAYMENT BY THE CONSULTANT OF THE ORGANIZATION ' S DIRECT DAMAGES TO A MAXIMUM AMOUNT EQUAL TO AND THE CONSULTANT SHALL IN NO EVENT BE LIABLE IN EXCESS OF THE AMOUNT OF FEES ACTUALLY PAID BY THE ORGANIZATION TO THE CONSULTANT UNDER THIS SUPPORT AND MAINTENANCE AGREEMENT DURING THE THEN- CURRENT TERM OF THE 38 SUPPORT AND MAINTENANCE AGREEMENT UP TO AND INCLUDING THE DATE OF TERMINATION . (ii ) IN NO EVENT SHALL ANY DAMAGES INCLUDE NOR SHALL THE CONSULTANT BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES EVEN IF THE CONSULTANT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF . - WITHOUT LIMITING THE GENERALITY OF THE FOREGOING THE CONSULTANT SHALL NOT BE LIABLE FOR LOST PROFITS . LOST BUSINESS REVENUE FAILURE TO REALIZE EXPECTED SAVINGS OTHER COMMERCIAL OR ECONOMIC LOSS OF ANY KIND OR FOR ANY CLAIM WHATSOEVER AGAINST THE ORGANIZATION BY ANY OTHER PARTY . (iii) CLAUSES (i) AND (ii) SHALL APPLY IN RESPECT OF ANY CLAIM, DEMAND OR ACTION BY THE ORGANIZATION IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION UNDERLYING SUCH CLAIM DEMAND OR ACTION , INCLUDING BUT NOT LIMITED TO , BREACH OF CONTRACT OR TORT . 16 . The parties hereby confirm that the waivers and disclaimers of liability, releases from liability, limitations and apportionments of liability, and exclusive remedy provisions expressed throughout this Support and Maintenance Agreement shall apply even in the event of default negligence ( in whole or in part) , strict liability or breach of contract of the person released or whose liability is waived disclaimed limited, apportioned or fixed by such remedy provision and shall extend to such person ' s affiliates and to its shareholders directors officers employees and affiliates . 17 . Where remedies are expressly afforded by this Support and Maintenance Agreement, such remedies are intended by the parties to be the sole and exclusive remedies of the Organization for liabilities of the Consultant arising out of or in connection with this Support and Maintenance Agreement notwithstanding any remedy otherwise available at law oringquity. 18 . This Support and Maintenance Agreement shall be governed by the laws of the State in which the Organization is located . 19 . This Support and Maintenance Agreement may not be assigned by the Organization unless , concurrently with any such assignment, the Organization assigns its rights under, and complies with the provisions of the Agreement . 20 . This Support and Maintenance Agreement shall be binding upon the successors and assigns of the parties and enure to the benefit of the successors and permitted assigns of the parties . 21 . Time shall be of the essence of this Support and Maintenance Agreement . 22 . The invalidity or unenforceability of any provision or covenant contained in this Support 39 and Maintenance Agreement shall not affect the validity or enforceability of any other provision or covenant herein contained and any such invalid provision or covenant shall be deemed to be severable . 23 . The parties shall do all such things and provide all such reasonable assurances as may be required to consummate the transactions contemplated hereby, and each party shall provide such further documents or instruments required by any other party as may be reasonably necessary or desirable to effect the purposes of this Support and Maintenance Agreement and carry out its provisions . 24 . This Support and Maintenance Agreement may be executed in counterparts (whether by facsimile signature or otherwise) , each of which when so executed shall constitute an original and all of which together shall constitute one and the same agreement . 40 IN WITNESS WHEREOF , this Software License, Implementation and Support and Maintenance Agreement was executed by the undersigned this 15 day of December 120090 CONSULTANT BOARD OF COUNTY COMMISSIONERS OF INDIAN RIVER COUNTY N . Harris Computer Corporation /► Y-: L By Chairman Peter D . O 'Bry n Peter anous , General Manager Attest : J . K. Barton, Clerk of Court By4. % u Deputy Clerk Approved : December 15 , 2009 B 4JJqsep�hA . aird, County Administrator Approved as to form and legal sufficiency: � 1 f William G . Collins , II , County Attorney 41 Standard Support and Maintenance Agreement — Standard Guidelines The purpose of this Exhibit I is to provide our customers with information on our standard coverage , the services which are included as part of your annual software support, a listing of call priorities , an outline of our escalation procedures and other important details . Consultant reserves the right to make modifications to this document as required ; provided, however, Consultant shall not reduce the scope of support provided hereunder without the prior consent of the Organization . The services listed below are services that are included as part of your software support . • 800 Toll Free Telephone support • Software for Life Guaranteed Support on your existing applications for life Cost effective upgrade solutions • Scheduled assistance for installations, upgrades & other special projects (there maybe charges depending on the scope of work) • Technical troubleshooting & issue resolution • E-mail support call logging and notification • Free eSupport access 24 x 7 with the following on-line benefits : Log & close calls - View & update calls Update contact information Access published documentation Access available downloads Access Support knowledge base - Participate in Discussion Forums Report on metrics • Standard software releases and updates Defect corrections (as warranted) Planned enhancements State and/or Federal mandated changes (charges may exist depending on scope) Payroll regulated changes Participation in BETA program Release notes • Limited training questions ( 15 minute guideline) • Customer Care Program Quarterly News Letter with support tips Technical support bulletins Communication on new products and services - On- site visits (as required) • Design review for potential enhancements or custom modifications • Outstanding Calls Report with conference call (as required) • Ability to attend the annual customer conference ( attendance fees apply) 42 HelpDesk Hours Our standard hours of support are from 8 : 00 a . m . EST to 8 : 00 p .m . EST , Monday to Friday, excluding designated statutory holidays . Support is available from 8 : 00 p .m . EST through to 8 : 00 a . m . EST and is billable on an hourly basis . Support hours may vary by specific product line . Weekend assistance is available and must be scheduled in advance and in most cases is billable . Response Times Response times will vary and are dependant on the priority of the call . We do our best to ensure that we deal with incoming calls in the order that they are received, however calls will be escalated based on the urgency of the issue reported . Our response time guidelines are as follows : Priority 1 : 1 - 4 hours Priority 2 : 1 - 8 hours Priority 3 : 1 - 24 hours Call Priorities In an effort to assign our resources to incoming calls as effectively as possible, we have identified three types of call priorities , 1 , 2 & 3 . A Priority 1 call is deemed by our support staff to be an Urgent or High Priority call , Priority 2 is classified as a Medium Priority and Priority 3 is deemed to be a Low Priority . The criteria used to establish guidelines for these calls are as follows : Priority 1 — High • System Down ( Software Application, Hardware, Operating System, Database) • Inability to process payroll checks • Inability to process accounts payable checks • Inability to process bills • Program errors without workarounds • Incorrect calculation errors impacting a majority of records • Aborted postings or error messages preventing data integration and update • Performance issues of severe nature impacting critical processes • Hand-held interface issues preventing billing 43 Priority 2 - Medium • System errors that have workarounds • Calculation errors impacting a minority of records • Reports calculation issues Printer related issues (related to interfaces with our software and not the printer itself) • Security issues Hand-held issues not preventing billing • Performance issues not impacting critical processes • Usability issues • Workstation connectivity issues (Workstation specific) Priority 3 - Low • Report formatting issues • Training questions , how to , or implementing new processes • Aesthetic issues • Issues with workarounds for large majority of accounts • Recommendations for enhancements on system changes • Questions on documentation 44 Call Process All issues or questions reported to support are tracked via a support call , our support analysts cannot provide assistance unless a support call is logged . Our current process for logging calls includes the following : eSupport (via website) , email , phone and fax . • Your call must contain at a minimum : your organization name, contact person, software product and version , module and/or menu selection, nature of issue, detailed description of your question or issue and any other information you believe pertinent . • Our support system or one of our support analysts will provide you with a call id to track your issue and your call will be logged into our support tracking database . • Your call will be stored in a queue and the first available support representative will be assigned to deal with your issue . • As the support representative assigned to your call investigates your issue, you will be contacted and advised as to where the issue stands and the course of action that will be taken for resolution . If we require additional information, you will be contacted by the assigned support representative to supply the information required . • All correspondence and actions associated with your call will be tracked against your all in our support database . At any time , if available to you, you may log onto our website to see the status of your call . • Once your call has been resolved, you will receive an automated notification by email that your call has been closed . This email will contain the entire event history of the call from the time the call was created and leading up to the resolution of the call . You also have the option of viewing both your open and closed calls , if available to you, via our website . • If your issue needs to be escalated to a development resource or programmer for resolution , your issue will be logged into our development tracking database and you will be provided with a separate id number to track the progress of the issue . At this time, your support call will be closed and replaced by the development id number. The development id number will remain open until your issue has been completely resolved . Issues escalated to development will be scheduled for resolution and may not be resolved immediately depending on the nature and complexity of the issue. • Contact the support department at your convenience for a status update on your development issues , or log onto our website (if available to you) to view your issues on- line . 45 Escalation Process Our escalation process is defined below . This process has been put in place to ensure that issues are being dealt with appropriately. If at any time you are not completely satisfied with the resolution of your issue, you are encouraged to escalate with the support department as follows : Level 1 : Contact the support representative working on your issue Level 2 : Contact the support supervisor or group lead Level 3 : Contact the director of support Level 4 : Contact the vice president of support or relevant Harris business unit Level 5 . Contact the CEO of Harris Holiday Schedule Below is a listing of observed USA holidays . Please note that support services will be closed on designated days as outlined below . New Year's Day Closed President ' s Day Closed Memorial Day Closed Independence Day Closed Labor Day Closed Thanksgiving Closed Christmas Eve Early Closure Christmas Day Closed New Year ' s Eve Early Closure 46 Billable Support Services The services listed below are services that are out of scope of your support and maintenance agreement and are therefore considered billable services . • Extended telephone training • Forms redesign or creation ( includes Bill Prints, Notice Prints and Letters) • Setup & changes to hand-held interface or creation of new interface • Setup of new services or changes to services ( PAP , ACH , etc) • File imports/exports - Interfaces to other applications • Refreshes , backups , restores , setting up test areas • Setup of new printers , printer setup changes • Custom modifications (reports , bills , forms , reversal of customizations) • Setting up additional companies / agencies / tokens / general ledgers • Data conversions / global modification to setup table data • Database maintenance, repairs & optimization • Extended Hardware & Operating System support • Upgrades & support of third party software • Installations / re-installations (workstations, servers) Test Databases & Environments We support customers in the maintenance of independent Test Environments for testing purposes . This allows customers the opportunity to test fixes, modifications , new business processes and/or scenarios without risking any potentially unwanted changes to the live environment . The creation of Test Databases & Environments is a billable service, quotations & incremental maintenance rates will be provided on request . Connection Methods To ensure we can effectively support our clients , we require that a communication link is established and maintained between our two sites . It is the client ' s responsibility to ensure the connection is valid at your location so that we can connect to your site and resolve any issues . Our supported methods of connection are : Direct internet, Virtual Private Network (VPN) , Remote Access Server (RAS ), Direct Connection (modem ) and Terminal Services (a backup connection may be required for file transfers) . 47 Hardware and Third Party Support — if applicable The purpose of this section is to provide our customers with information on our standard coverage and the services which are included as part of your annual hardware and third party software support (if applicable) . This section serves as a guideline for the support department but is superseded by an existing third party or other agreement . The services listed below are services that are out of scope and are therefore considered billable — please note that we do not provide hardware support for any printers : • on- site installation or upgrade of hardware and third party software • extended telephone training (beyond 15 minutes) • reconfiguration of hardware and fileservers • recovering data resulting from client error • upgrading of hardware systems • preventative maintenance monitoring or other services • recommending or assisting with disaster recovery plans • re- establishment of ODBC connection if connection was lost due to actions of customer • ODBC connections to other third party products • creation of custom reports • report writer training, upgrades and installations (other than at time of initial purchase) 48 Schedule `IE " Scope of Work 49 Schedule E Scope of Work For Indian River County Utilities for the Implementation of CIS Infinity Solution December , 2009 50 Table of Contents Scope of Work . . . . . . . . . . . . . d M s 0 a a d a s a 0 a a N a 9 M 0 s s a a a a V 50 1 . 0 Introduction , . M 0 2 a 2 0 0 s E a N 9 a a d 0 0 N 0 M 0 0 E 0 a a 9 0 0 S a 6 S d P F a E a V F a a F 5 a W 0 a F 0 E V V 0 a ff E 5 a 0 a 0 0 0 0 E 0 0 E a M a E 0 0 a 0 a 0 V M a N 0 M ff M a M a a N a N a N E a ff a a a a 0 N a a a a 53 2 . 0 Project Scope . . . . . . . . P a 4 a D a 6 6 a 0 5 F 6 0 a a 0 a F N 0 4 5 N 1 0 6 a a a 0 6 S 0 6 E a W E N a a 0 S E N E a a ff 6 0 a 0 a 6 0 0 6 0 a R a a a 0 a a a a 0 0 0 a a a M a M a M 0 a 0 a 0 a a a M 5 a a a a a a 0 6 0 6 54 2 . 1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 2 , 2 Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 2 . 3 Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 2 , 4 Exclusions . . . . So be ell be ON I d h o h % o s 0 0 a a 0 e 0 a No . . . . . . . . . . . . . . . . . . . . . . . w . . . . . . 0 0 0 0 o 0 0 0 0 V 0 W 0 0 0 . . . 0 . . . . . . s . . . . 6 . . . ON go be d 0 9 a 9 * p 9 a w w 1 0 1 0 w 0 55 3 . 0 Roles & Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 3 . 1 Project Team Composition-Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 ProjectSponsor : . 0 1 6 h b 1 0 9 9 m 0 d m m 6 d 0 a 6 d 0 a 6 1 1 1 1 1 1 1 1 1 1 1 4 1 1 1 1 4 1 1 w I I I I w I I a I 1 9 1 a 0 w a w a 0 w 4 9 1 w V , 6 6 a 4 4 V , W 4 4 6 , 0 0 q p 0 0 0 0 W w 1 0 0 0 a 0 , , * . . . . . . 0 , , d 0 4 s 6 s 0 a 9 0 9 56 ProjectManager : " " , " " , , " , 1 4 a u 0 w 0 w w 0 * 0 a 0 a 0 0 0 W s a m 0 9 w 9 0 0 9 s w d , , d , , & d , & d d 0 h 4 , d 0 h , 4 s m a m h 0 d 0 s * a m h m s h 6 s 6 s 0 0 0 0 a 0 a 0 m 0 a 0 a n a n a 1 0 1 0 a 0 1 1 m w 9 0 w w , , w , 56 ConversionSpecialist . I I I I I I 1 4 1 4 1 4 1 1 a w 4 w w I w 4 w 1 9 0 9 0 a 0 a 9 0 0 9 0 * s 0 0 m 9 s a , s , s 6 , 6 n s a a h d a m 4 h a a 0 0 h s 0 s 0 0 a 9 m 0 0 6 a a U d 9 s 0 0 0 0 f 0 0 0 0 0 d 0 a 0 m 9 w 0 w 0 * * a n 9 w u w S w w w 0 0 w 56 Technical Implementation Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 TrainingSpecialists : . I d I I I I I a I s I I I I I I I I I I I I I I I I I I 1 0 1 1 1 1 f 4 1 w I I w a 1 0 4 1 1 9 a 0 0 a 0 a 0 w 0 0 a a 0 a 9 0 a a w a 0 w 9 0 0 0 w * w 0 n 1 0 1 0 1 0 w V w b w w w q w , w 0 , 9 w , w . . . . . a . . . . . . . . . . . . . 57 DevelopmentLead . I I I I I I I I I I I I I I I I I I I I I I I I I e I I I I I I I I 1 4 1 1 1 w 1 0 1 1 w 0 p 4 1 w 4 0 1 4 9 a 9 0 1 0 0 a Boom@ ego of opownwoops so up poomamom 40M Names a . . . . . . a . . . . . . . . . . . . . 57 3 . 2 Project Team Composition-Indian River County Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 ProjectSponsor : m a 0 P 4 0 0 0 0 0 4 0 a 9 0 0 0 a 0 m 9 m 6 9 4 9 0 d 0 d * o a 6 d 0 d a 0 E s 0 a o 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 h , d , s % h , h , d , 6 0 d h a s 0 4 0 a 0 a 4 0 0 0 4 0 w 0 0 58 ProjectManager : . 9 w 9 a 0 m 0 a a a 0 0 0 a 0 0 a 0 * 9 0 a w m 6 0 a I h 0 s a 0 d s I d I d I s h I I K 0 0 0 0 a 0 0 o 0 * 0 w 0 0 . . . . 0 , , I * . . . . . . . 0 . . . . . . . . w V . . . e . & d . . . . . . . s . . . s , a h a d * d * m m d 0 0 a 0 a 9 a 58 SystemTesters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a 58 Dataexpert . 1 4 1 * 4 1 0 0 0 1 1 1 a 9 4 V 4 o 0 0 4 0 a W b 4 o h 0 . . . . . . . . . . . . . . . 0 a o E o 0 m 0 0 . . . . . . . . . . 0 , u I W 9 , * I , 0 1 , , I . . . . w , , 0 me . . 0 , , I . . . w , , * . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 FunctionalArea Owners ( FAOs ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 SubjectMatter Experts ' . . . . . . . . . . 0 . . . . R 9 w 1 0 a 0 0 0 9 0 0 9 0 0 0 a 9 m n 9 a a 0 a 9 0 0 0 m a m 9 0 0 s a 0 0 9 0 0 0 0 0 0 9 0 0 9 0 w 0 1 w w 0 e 1 0 , 4 . . . I . . . . . . . . 59 System / Technical Administrator : 0 0 0 E 0 0 1 w W . . . . . . . . . . . 59 4. 0 Communication Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 5 . 0 Change Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 5 . 1 Change Order Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 6. 0 Implementation Approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Task 1 . Project Initiation & Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 1 . 1 Project Orientation Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a . . . . . . . . . . . . . . . . . . . . . . . . . 65 Task 2 . Discovery Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Task3 . Data Mapping Workshops ' . " I ' I ' ve low * w 6 4 0 0 a 0 0 0 0 0 m a d a 0 6 a w a 0 6 a 0 s 0 h s a 0 a b a n h m 0 9 a I a 0 0 a a m 0 m a 0 a s a 9 * 0 a 0 m m % 0 0 9 0 w 0 w 0 1 f w a 4 0 0 . . . . . . . . . . . . . . . . 68 Task4 , Initial Conversion . . . . . . effloboamose now , ell " " , Ease Emompoomom o ' goo " Moo ' go ouvw " Noweve ' plawou ' vo Rome op , q * vqv 441 no . . . . V . . . . . . . . . . . . . . . . . . . 69 Task 5 , Initial System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . 70 Task 6 . Interface Development . . . . . . . . , . held " M11111011 " , , , * NONE PON moeme Smogs wooms ' p , Dow * u ' s . . . . w . . . . N . . . . . . . . . . . . . . . . . . . . . . 6 , 0 h w h s a 0 4 h h 9 a 0 71 6 . 1 Conduct Interface Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 6 . 2 Design Interface . . . . Down Down swoon V 0 4 1 0 1 0 m 1 4 0 w up I * w 0 0 w 0 9 a 0 1 0 w 0 0 w 9 0 a a a 0 0 a * 0 0 0 0 0 0 a a m 0 0 m a 0 0 0 a 6 0 9 0 0 0 a 6 0 a 0 0 0 0 0 0 0 0 0 0 1 a n 0 0 4 w 4 w a 0 u w 0 1 . . . . . 4 . . . . . . . . 71 6 . 3 Interface Review Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 6 . 4 Develop Deployment Plan . 0 1 0 9 a 0 s a * d 4 1 a h d 6 0 d w m a d 0 0 0 0 0 W o h . . . . . . . . . d , 0 . . . . 6 . 0 m a d a m 0 0 a 0 * 6 0 n 0 n 0 w 0 n 4 1 * 4 w 4 , * , M . . . . . . . . . . . . . 72 Task 7 . Conversion and Functional Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 7 . 1 Conversion Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a . . . . . . . . . . . . 0 73 7 . 2 Functional Testing - Basic Functionality ( soft parallel ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 7 . 3 Functional Testing gnomon Core Functions . 0 0 a 9 0 0 0 a 9 a 1 9 4 4 4 0 0 a 9 w 0 0 w 0 0 w 0 4 0 0 w * w 0 a w 0 0 W 0 0 1 0 0 . . . . . . . . . . . . . d . . . . h , h 0 h a m 0 m 0 a 0 a w I w q 4 0 0 0 a 0 m 0 p 74 7 . 4 End -To- End Testing , I I I I I I I I I I I I I I I I I I I I I I I I I I I q * I I p I I I w I I I I I w w I I I I I I 1 4 0 1 1 1 1 1 1 1 * I I I I I I I I I I I I I % . . . . . . . . * . . . h 0 0 d 0 a 9 6 0 6 0 a w 0 q 0 . . . . . . . . . . . . 75 7 . 5 Refreshed Data Extraction . . . , . . I d 0 6 1 4 1 h 6 1 1 1 1 1 h I I h I I I I I I I I I I I I 1 6 1 % a I a a m 0 1 4 0 4 a h 6 w d 0 0 a 9 a 9 0 9 m 4 0 1 0 0 0 1 9 n 0 w 1 4 w 0 0 0 , , w . . . . . . . . . . . 4mooffieffitoome 75 7 . 6 Refreshed Data Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 7 . 7 Trial Balance/Quality Assurance Testing , . Pollnow 4 , % , IV . . . . u . . . . . . . 6 m * h 0 d m s 0 6 0 0 m 0 0 m a m 9 W 0 a a 0 0 a 0 a w a 0 a w 0 0 0 w 0 w 0 m 0 m s a 0 a 0 a 0 0 0 * a w 4 1 75 7 . 8 Billing Readiness --- Hard Parallel Process Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Task 8 . Cut-over and Transition to Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 8 . 1 Final Data Extraction . . . . . . on smogs be * needs 0 a 0 0 9 w a 0 a 0 0 1 9 w a I 1 9 1 a 9 w 4 0 w w a * w , w " V , , s h * d , h d , s * 0 a * 0 0 0 a w a 0 1 0 0 0 w 9 0 * 0 0 0 a 0 a 0 * , * 0 9 s 6 4 0 a w a 9 w 0 . . . . . . . s 6 s 78 8 . 2 Final Conversion some, Final Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 8 . 3 Cutover to Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Task9 . Live Week . 1 0 0 1 1 a I a I I w 1 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 . . . . . . . . b . . . . . 6 0 0 a 0 m am a 0 w 4 0 w q w . . . . . . . . . . * a 0 m * 0 0 0 0 w 0 w S 0 0 0 0 0 0 W . . . * a 2 N 0 a 0 . . . . . . . . . . . . . . . . 80 51 9 . 1 CIS Infinity Post Live . I . I I I I I I I I No I V V 0 v 4 0 0 1 1 0 0 v I 1 4 o 4 1 a 0 v a v 4 a v V P v v I I v V I v v I I I o V v 0 o . . . 4 1 R . . . . . . . . . . . . . . 80 7 . 0 Training Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 ClassroomTraining , I I I I I I 1 4 9 0 a V 6 0 4 1 0 0 a 0 0 F I v 4 1 a 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 a 0 1 0 0 1 V 6 o a a 0 1 0 a 0 V a 9 v * 9 a 1 0 a 9 0 0 1 1 0 9 1 0 1 1 0 a 9 a 9 1 0 0 0 0 a 1 0 1 4 1 a 0 0 1 4 0 0 1 0 0 9 1 9 0 0 4 0 a 0 1 0 9 a 9 a 9 0 9 W 0 81 EndUser training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Onthe Job Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Remote Training Support . , , , . , , I I I I a 4 0 0 1 1 1 9 0 1 1 4 6 1 1 1 1 a 0 1 0 m 4 1 1 1 1 1 6 1 a I 1 6 1 1 1 1 a I I I I I I I m a 0 0 0 0 1 6 1 * d I 1 0 0 a a a 0 1 a 9 a 9 a 0 4 V 0 V 0 a I V V 4 4 1 4 82 Sequence of training modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 TrainingDuration . . . . , . , . , . , . , . . . . . . . . . . . . . . . . . I 1 0 0 1 o 0 1 a a 9 0 1 0 0 V a 9 1 6 9 a 1 6 a a 6 1 0 s a 1 6 6 6 1 1 1 1 1 1 a 0 1 1 1 1 1 1 6 1 1 1 1 1 1 1 1 0 9 9 1 a I I 1 0 1 0 1 0 a 1 6 0 a I I a 9 a I a 0 a 0 4 V 0 V 0 0 83 Onthe Job Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 1 . 1 . Summary of Training Days , I I I I I I I I I I I 1 0 1 0 1 4 1 4 0 0 4 1 0 v 0 4 1 1 0 1 1 a 0 a 1 6 a 0 a 1 6 1 0 1 6 9 1 6 9 4 0 1 1 9 1 a I I 1 6 1 1 1 0 0 1 4 1 * I & 1 0 0 1 1 * a 0 1 9 a 9 0 9 a 1 4 V we 04 V a I a I 1 0 so 85 SessionSyllabus : Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Session Syllabus : Cash Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Session Syllabus : Overdue Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . a 92 Session Syllabus : Service Order — Creation " I . . . . . . . 4 . . . . . . . . . . V 1 0 0 0 V 1 0 0 0 0 W 0 W 0 a 0 . . . . . . . . . . . . . . . . 94 Session Syllabus : Service Order — Management and Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Session Syllabus : GL & Year / Month End Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Session Syllabus : Rates Management . . . , . . " , " . " , . . . . 4 1 1 1 1 1 1 4 1 1 6 1 V V 0 4 4 0 0 a I a s I V 9 6 0 6 6 0 0 1 6 1 6 a a 1 0 a 9 4 0 4 0 4 V I 1 4 a V V 4 1 a 0 a 0 0 v , v 6 1 a o o I I v I I o I I . 1 98 SessionSyllabus : Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Session Syllabus : Scheduler Overview . . . . . . . . . too Dos MUDDIED sea goose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0 . . . . 0 . . . . . I . . . . . I . . . . 100 SessionSyllabus : Security , , , I I IIqIwIV low ' s posse woobeas somos * mswmmom goo . . . . . . . . . . . . . . . I 1 4 1 V 4 1 1 1 1 P V I I I W 6 . I v 0 6 6 4 1 6 6 1 V 1 0 1 0 o 1 0 0 0 0 . 0 a 0 1 0 . . . . . . . . . . . 102 Session Syllabus : Occasional User Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 103 Session Syllabus : Inventory—Electric Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Session Syllabus : Inventory—Water Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Session Syllabus : Inventory—Backflow Devices . Do & , , IIIINVIOV4914 vowwwo poo * vvmogov Bev I I o 9 4 1 0 0 1 V 4 V 0 V 4 v 4 o 4 1 1 106 Session Syllabus : Inventory— Instrument Transformer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 107 Session Syllabus : Inventory— Instrument Transformer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 52 1 . 0 Introduction The project is defined as the provision of the CIS Infinity comprehensive customer information and billing software , by Advanced Utility Systems Corporation (Advanced ) to Indian River County Utilities . The project as outlined in this Scope of Work ( SOW ) encompasses all aspects of Indian River County Utilities ' CIS Infinity implementation , including but not limited to project management , data conversion , software control file configuration and training . CIS Infinity will be installed and configured to meet the customer information and billing needs identified by Indian River County Utilities and CIS Infinity will replace the current utility billing system at Indian River County Utilities . 53 2 . 0 Project Scope The following identifies the key information related to the implementation of CIS Infinity. 2 . 1 Services Services Indian River County Utilities bills for and is expected to be billed in CIS Infinity Water Wastewater Reclaimed Water Solid Waste Assessments Impact Fee Loans 2 . 2 Interfaces The following identifies the interface requirements identified under this SOW . General Ledger/Subsidiary Leger (MUNIS ) Indian River requires an interface between CIS Infinity and the MUNIS financial software through file transfer methodology. • An existing file transfer routine will be utilized to post billing , cash and cash adjustments from CIS Infinity to MUNIS financial software ( standard MUNIS file format) . • The interface will be based on file transfer methodology. Indian River will provide the appropriate file layouts and facilitate contact with MUNIS representatives , if required . The interface is expected to work with MUNIS software to upload the correct daily totals to the general ledger accounts so that the daily transactions will not have to be input manually . Accounts Payable Indian River requires an interface between CIS Infinity and the MUNIS financial software for purposes of issuing refund checks to customers . Refund check transactions would be based on the existing refund transactions configured in CIS Infinity . CIS Infinity will create a text file containing the account number, refund amount, customer name and billing address , for all refunds , in the standard MUNIS file format . The interface will be based on the file transfer methodology . Indian River will provide the appropriate file layouts and facilitate contact with MUNIS representatives , if required . 54 The interface is expected to have the ability to export a text file containing customer refund information for customer refund batches created in CIS . This file will be imported into the MUNIS accounts payable system , allowing for the accounts payable clerks using MUNIS to include the batches with finance 's weekly check run . The refund check Interface will be designed to create the vendor information in the MUNIS vendor file for the customer being refunded as well as posting to the correct general ledger account numbers once the batch is posted . Automated Meter Reading Provide for upload and download of data to hand - held meter reading system . The interface is expected to accommodate upload and download information from Radix and Greentree meter reading devices . 2 . 3 Modifications The following identifies the modification requirements identified under this SOW . Infinity. Link The Infinity . Link ( eCARE ) system should have the ability for customers to be able to log in and see their bill in the same format as the printed bill that they receive . The customer service rep should also be able to see exactly what the customer is seeing on their account online . The customer must be able to choose a-bill , paper bill , or both . 2 . 4 Exclusions The following has been excluded from this Scope of Work , unless noted otherwise : 1 . Multiple bill prints The SOW includes the configuration of one bill print template within CIS Infinity 2 . Train -the-trainer sessions This SOW includes the effort for Advanced to complete all of the necessary end user training utilizing our Training Specialists to facilitate the [ LT . 3 , Rate Changes This SOW excludes the effort required to configure any rate changes that may occur during the implementation of CIS Infinity. Rate configuration will be completed , based on the rate configuration at the time of contract signing . 55 3 • 0 Rales & Responsibilities The following section outlines and identifies the key roles and responsibilities that are critical to the overall success of the implementation of the Advanced solution . 3 . 1 Project Team Composition—Advanced Project Sponsor : The sponsor' s primary role is to be the point of escalation for issues that require input beyond the Project Manager . • Senior representative of Advanced who has decision- making authority . ■ Participate in regularly scheduled steering committee meetings Project Manager: A project manager' s primary role is to be a facilitator with the goal being to ensure that a project is completed on time , within budget , and according to the requirements . ■ Primary point of contact for all project-related communications ■ Plan development , execution and adjustments , as necessary ■ Coordination of all project activities ■ Resource planning and scheduling ■ Relationship Management Conversion Specialist The conversion specialist' s primary role is to convert data that is provided by Indian River County Utilities in the data extractions from the current CIS system to CIS Infinity in such a manner as to support the configuration and business requirements of Indian River County Utilities . ■ Ensure data mapped into CIS Infinity is complete and accurate — through active knowledge of processes followed and results tested ■ Troubleshoot problems ■ Understand existing data structure and new data structure ■ Oversee final data acceptance • Resolve data issues as identified by Indian River County Utilities testing Technical Implementation Specialist The technical implementation specialist' s primary role is to complete the configuration of CIS Infinity based on the requirements gathered from Indian River County Utilities through various discussions and testing ■ Oversee the set-up of control files and create processes within CIS Infinity ■ Understand Indian River County Utilities ' business rules , regulations and processes ■ Work with Indian River County Utilities ' team to modify/revamp processes and seek Project Manager support • Assist project manager in project management in areas such as timing and scheduling ■ Responsible to relay business issues to Indian River County Utilities Is implementation team ■ Assist in system testing and overall quality assurance ■ Advise testers of work required , sign -off procedures and timing ■ Resolve configuration related issues as identified by Indian River County Utilities testing 56 Training Specialists : The primary role of the Training Specialist is to support the knowledge transfer of CIS Infinity functionality through classroom training ( ILT ) , synchronous e-learning , and on -the-job learning opportunities during key project phases . ■ Facilitate ILT sessions on CIS Infinity functionality ■ Facilitate e- learning sessions on discrete modules that is conducive to the e-learning environment ■ Provide training -related assistance to users during key project phases Development Lead The primary role of the development lead is to identify, scope and manage the effort for all development modifications , as identified under the SOW . ■ Communicate with Indian River County Utilities ' s experts to gain complete understanding of requirements , set- up issues and timing hurdles ■ Work with Advanced Utility Systems software developers to create the modification ■ Set-up and validate the modification within a test environment whenever a suitable environment is available . 57 3 . 2 Project Team Composition—Indian River County Utilities A description of duties of team members is listed below : Project Sponsor : The sponsor' s primary role is to be the point of escalation for issues that require input beyond the Project Manager . ■ Senior representative of Indian River County Utilities who has decision - making authority . ■ Participate in regularly scheduled steering committee meetings Project Manager . A project manager' s primary role is to be a facilitator with the goal being to ensure that a project is completed on time , within budget , and according to the requirements . ■ Primary point of contact for all project-related communications ■ Coordination of all project activities in conjunction with Advanced project manager ■ Indian River County Utilities Resource planning and scheduling ■ Relationship Management System Testers The primary role of system testers is to validate that the functionality within CIS Infinity meets the business requirements of Indian River County Utilities . ■ Understand system functionality gained through training ■ Understand business processes related to each core functional area ■ Perform functional testing on CIS functionality to ensure it has been configured to meet the requirements of Indian River County Utilities ■ Perform end -to -end testing to ensure the process can be performed , without error ■ Identify and report issues through ServiceWise ■ Document existing processes and expected results 58 Data expert The primary role of the data expert is to develop a data extraction process that can be replicated throughout the entire implementation to produce data file( s ) that maintain its structure with each data extraction process . It will also be necessary to generate control values in order to assist with the conversion validation and balancing ■ Document data requirements ■ Extraction of data from existing CIS solution ■ Ensure data mapped into CIS Infinity is complete and accurate — through active knowledge of processes followed and results tested ■ Troubleshoot problems Functional Area Owners ( FAOs ) The primary role of the FAQs is to be the ultimate resource for how business rules should be configured within CIS Infinity . The FAQs will be the resource who ( a ) has the knowledge and/or ( b ) has access to the resource . Most importantly, they will be the decision maker on decisions that relate to configuration of CIS Infinity , as it relates to their functional area . The areas in which a FAO should be identified : ■ Meter Reading ■ Billing • Cash Processing ■ Overdue Collections ■ Asset Management / Field Services ■ Interfaces Subject Matter Experts The primary role of the Subject Matter Experts ( SMEs ) is to provide responses , specific to Indian River County Utilities that pertain to business rules , policies and procedures ( these SMEs may be the same resource as the FAOs ) ■ Work with the Advanced team to modify/revamp processes and seek Project Manager support • Document existing processes impacted by CIS ■ Responsible to relay business issues to the Advanced implementation team System / Technical Administrator : The primary role of the System / Technical Administrator is to ensure the CIS Infinity environment is functioning and configured correctly . Typically, the System Administrator' s role is to also gain knowledge of the CIS Infinity control file environment and security functionality in order to facilitate changes once the solution has been transitioned to Production . ■ Oversees logistics to ensure technology is in place and working . ■ Ensures other systems do not disrupt the operation of CIS Infinity . ■ Ensure server and desktop hardware is purchased , tested and operational ■ Responsible for administrative details — i . e . preparation of training rooms ■ Troubleshoot network , hardware and other system problems 59 4 . 0 Communication Plan Using an efficient and effective communication plan is one of the critical success factors of this project . The paragraphs below define the project communication structure of the project for the organization ' s stakeholders and illustrate the methods of delivery of that information . 1 . One lead resource will be responsible for the client and for the vendor ; Advanced Project Manager : Will be named prior to project start Indian River County Utilities Project Manager : Cindy Corrente 2 . Both project managers or designees will attend meetings , conference calls and phone meetings to ensure the correct resources are assigned and project vision and scope are accurately reflected . Once this base is established communication may be passed between project team resources without involvement of the project managers . 3 . All communications will be copied to both project managers . 4 . On a weekly basis or on a schedule as decided by the Project Managers , the Project Managers will have meetings (telephone , in person etc) to review project tasks , status and other items . These meetings are scheduled at the same time weekly or as scheduled . PM ' s will gather information from the Project Team on the status and progress of the project task list for these meetings . 5 . Project Team meetings will be held once monthly . Participant for the meetings will be determined as appropriate for the phase of the Project . Agendas and Minutes will be prepared and distributed to the Project Team for these meeting by the Advanced Project Manager . 6 . Project information will be collated into a written bkmonthly status report and distributed to the respective Project Teams . 7 , MS Project Plan updates — the Advanced Project Manager will be responsible for maintaining and updating the Project Work Plan and will report results/issues for the Project Team meetings . 8 . Communication releases will be provided to stakeholders as outlined in the stakeholder communication plan . Communication Tools 1 . Project Status Report — During the planning phase these reports will be updated bi monthly . During testing and conversion phase reports will be updated weekly . 2 . Project Plan — Updated weekly or more depending of phase of project . Key tool for weekly meetings between project managers . Issues will be logged as part of task list during planning phase of the project . 3 . Meeting Agenda & Minutes template — for use during monthly project team meetings 60 5 . 0 Change Management Once the project baseline scope has been documented and agreed to by Indian River County Utilities and Advanced , any changes to the project which impact project schedules , costs , resources and risk must go through a clearly defined Change Order process . A change must be identified and documented by the Project Managers and the schedule and costs impact assessed and documented . If there is no impact on the project schedule or costs then the change will be implemented in writing by the Project Managers . If the change impacts on the schedule or costs , then the Change Order process must be undertaken by Indian River County Utilities ' executive committee within a mutually agreed upon timeframe . The following checklist will help analyze how proposed changes will impact the project : ■ What are the proposed changes? ■ How will the proposed change impact the schedule? Will it delay the project? ■ Will it speed up the project implementation? ■ Are there additional costs associated with the change? ■ Which phase of the project will the change impact? ■ What is the impact ? • What are the dependency tasks that the change will impact? ■ What are the deliverables that the change will impact? ■ What are the changes in resources being proposed? ■ Does the change increase or decrease the level of risk? 61 5 . 1 Change Order Process The following diagram depicts how changes will be managed within this project . Change Identified/ Owner -- Ob Change Documented Assigned Logged Project Managers Project Specialist Change Change Communicate Impact d to Impacted Assessed & PM 's Documented Project Managers rojec Y Approval for Schedule Schedule acte Adjustment N rojec Y Approval for Approval N Costs Cost eceived ? acte Adjustment N Y Schedule & Change Implement 4 Deferred/ Change Cancelled Regular VP Status Update Project Specialist Regular Status Review Project Managers 62 Change Identified and Documented : A Change is usually initiated via the Change Order . When a request is deemed to be a change , the Project Manager enters this change process . Change Owner Assigned : Through project meeting discussions , a single Change Owner is identified ( normally a Project Manager) . This person speaks to the change , ensures it is analyzed by the appropriate team members and works through any approval processes to determine final disposition . Change Logged : An Access database will be established to control/log changes . The Project Manager logs a new change into the database where the change is given a control number . Included in this document is a copy of the Change form showing the information collected . Change Communicated to Impacted Team Members : The Project Manager will ensure that each new Change is communicated ( electronically where possible ) to all impacted team members . The Change Owner will determine who these people are . Change Impact Assessed and Documented : Each Project Manager is responsible for analysis of any change that may impact their project deliverables . Impact is documented in the Change database . Project Schedule Impacted : If the change impacts the Project Schedule , the Change must receive Arvada approval . Project Costs Impacted : If the Change impacts project costs , the change must receive Arvada approval . No Cost/Schedule Impact : If the change does not result in any revisions to either costs or schedules , the change will be implemented as per the next step . Schedule and Implement Change : If all necessary approvals are received (or none were required ) , the change is scheduled and implemented . If the project schedule is impacted , a new revised project schedule is created . Change Deferred/Cancelled : If the change is not approved , the reasons are to be documented and it will be cancelled or deferred until after the project is completed . Regular Status Update : Project Managers must be provided with any new information related to Change Status so that the database is kept current and the Change Summary form reflects current information . Project Managers will create a Change Summary report on request only . Regular Status Review : Review of the ongoing status of changes is a mandatory item on each project management meeting agenda . 63 6 . 0 Implementation Approach Advanced ' s implementation approach for Indian River County Utilities is based on a proven methodology that has evolved and been improved upon over 90 + CIS implementations . While the implementation framework and objectives remain constant - on budget , on time , customer satisfaction --- the approach is tailored to suit the unique requirements of each of our implementations and takes into account such variables as : - Project budget Number of users - Customers ' project team composition Interface / integration requirements - Development modification requirements - Critical dates The implementation for Indian River County Utilities will be completed based on the following implementation approach . 64 Task I . Project Initiation & Planning The project initiation and planning is a key activity intended to ensure the implementation is successful by identifying critical business requirements , as well as project parameters . The first step is to complete the formal project kickoff conference call . This call should be attended by both project teams and ideally key project stakeholders . The objective of the call is to introduce the project team members as well as identify upcoming project activities . BizProfiler, Advanced ' s online business questionnaire will be utilized to capture the current , or as- is business requirements . This web-based application will be accessible to Indian River County Utilities ' project team for their input . During this stage , Indian River County Utilities will also generate a data extraction from the current system in order to provide Advanced with a complete dataset . The data extraction process will be repeated a number of times throughout the implementation . Indian River County Utilities will provide a formal acknowledgement that signifies that a complete dataset has been provided to Advanced . Advanced will also begin to prepare a draft project schedule to meet the timelines , as outlined under the SOW as well as identify other project planning information requirements . 1 . 1 Project Orientation Meeting An on -site project orientation meeting will be scheduled 4 — 6 weeks after the project kickoff call , to be held at Indian River County Utilities ' offices . This timing will also allow Indian River County Utilities to complete bizProfiler prior to the on-site meeting . During the on -site orientation meeting Advanced and Indian River County Utilities will review bizProfiler as well as begin to identify the conversion and configuration requirements . Duration : 4 to 6 weeks Location : Indian River County Utilities offices and/or Advanced offices via conference calls / WEBEX Advanced Access to BizProfiler Deliverables Project Team Contact List Draft project plan Indian River County Initial dataset Utilities Acknowledge of dataset Deliverables Completion of BizProfiler Attendance at orientation meetings 65 Task 2 . Discovery Process The purpose of the Discovery Process is to gather detailed business rules and operational information from Indian River County Utilities and to provide a starting point for system configuration of the CIS Infinity software . The primary outcome of these discussions is the Discovery document that will serve as the central repository for all findings in the discovery process , and will provide an initial association between Indian River County Utilities ' business practices and the required configurations . Consequently , it will be referred to throughout the life of the CIS Infinity implementation project . Through the Discovery phase of the project , the discovery document will be used to track both verbal and written responses , and serve as the central map to other critical utility information , such as Indian River County Utilities ' rates & tariffs sheets . The discovery document is divided into two main sections and several supplemental sections : 1 . High Level Discovery : an introduction to the utility and your customers , the core business information , and a list of supplemental documents that is required for basic configuration . The purpose of the High Level Discovery is to : ■ Provide a logical framework for the Detailed Discovery • Gather the high level data conversion requirements for the conversion workshops • Provide an initial layer of configuration requirements 2 . Detailed Discovery ( Core Configuration ) : The critical detailed configuration information that will be completed onsite with your subject matter experts . This section is separated into functional business areas to help you distribute across your utility departments , as required . Please note that this section is DRAFT only, and will likely change before the onsite Discovery ( Detail ) session . However , it is recommended that the client prepare draft answers to these questions prior to this session . 66 The following are the supplemental sections of this document : 1 . System Management : This section deals with system security, software and hardware information and should be completed in conjunction with the IT department and / or your network administrator . 2 . Data Conversion : This section asks high - level data conversion related questions . The IT department should answer these questions . 3 . Reports : Information gathered under this section will assist Advanced in gaining an understanding of Indian River County Utilities reporting requirements . The questions here will allow us to determine whether any custom reports need to be developed outside of the core reports provided with CIS Infinity , 4 . Bill Development : Information gathered under this section will assist Advanced in gaining an understanding of your bill development requirements . Questions focus on the number of different bill formats required as well as requirements for special billing messages and/or billing inserts . 5 . Interfaces : The IT department should be responsible for outlining the interface section of this document . This section should outline any external systems that the CIS Infinity software will interface with . 6. Training : Information gathered under this section will assist Advanced in gaining insight into the type , scope and focus of system training as well as determining the responsible parties for the different major training areas . 7 . Appendices : This section should include any supplemental information from the sections above that will assist Advanced in learning more about your basic business rules and operations . Duration : TBD Location : Indian River County Utilities offices and/or Advanced offices via conference calls / WEBEX Advanced Facilitated project planning workshop Deliverables Baseline project plan Indian River County Timeline for third - party vendors Utilities Deliverables Attendance at project planning workshop 67 Task 3 . Data Mapping Workshops Advanced will conduct a series of conversion workshops to gain a clear understanding of the data conversion requirements to ensure an accurate conversion process to CIS Infinity. This will include the mapping of key data to mandatory CIS Infinity data fields as well as necessary logic required for the conversion process . Duration : TBD Location : Indian River County Utilities offices and/or Advanced offices via conference calls / WEBEX Advanced Conversion Discovery document Deliverables Indian River County Attendance during conversion workshops by SME( s ) Utilities Deliverables 68 Task 4 . Initial Conversion The initial data conversion phase of CIS Infinity will average eight to ten weeks . The length of time necessary for conversion is dependent on several key factors including the state of the current system , operating platform and the level of cooperation provided by the designers , owners and/or maintenance staff of the existing software package . The data conversion process will be repeated throughout the duration of the implementation , as identified in the MS Project Plan , Indian River County Utilities will be required to provide a current dataset in the exact same format for each data refresh along with control values to which Advanced will balance with each subsequent refresh . The Advanced team will assess the specific needs of Indian River County Utilities and review the condition of the data to determine the ease of export transition from the existing platform . Indian River County Utilities will designate an individual who is familiar with the file structures and field level descriptions of the existing system to work in conjunction with our conversion team . The Advanced technical team will convert the data based on BizProfiler , the Orientation Questionnaire completed by Indian River County Utilities . The Advanced team will develop a conversion routine to reflect the requirements of Indian River County Utilities . Once the initial conversion has been completed and the Indian River County Utilities has undertaken initial system training , Indian River County Utilities will test the data from the perspective of an end user . From this testing any discrepancies will be submitted in ServiceWise , Advanced 's online issue tracking tool . The Advanced conversion team will modify the conversion routine to address each specific issue logged . After these changes have been implemented , Indian River County Utilities will validate that the reported issues have been corrected . Depending on the nature of the issue , it may be necessary for Advanced to complete a data refresh in order to complete the data fix . The timing of the data refreshes will be reflected in the MS Project Plan . Upon completion of a satisfactory initial data conversion , Advanced will provide documentation detailing the data mapping as well as logic utilized to complete the conversion process . Activity Duration : 4 — 6 weeks Activity Location : Advanced offices Advanced Initial system load with converted data Deliverables Indian River County Available for discussions and responses to questions , as Utilities required Deliverables 69 OIL Task 5 . Initial System Configuration The initial configuration of CIS Infinity typically takes six to eight weeks . Ongoing set-up continues through the Installation , Training , Soft Parallel and Hard Parallel stages and varies depending on the complexity of the overall requirements . The CIS Infinity control forms will be initially configured to reflect Indian River County Utilities ' current procedures including rates , estimating , pro- ration , exception checking , penalties , customer types and transaction codes , as well as the creation of bill formats and notices . During the initial configuration of the software , members of Indian River County Utilities ' team and Subject Matter Experts (SMEs ) will be available to answer questions regarding work processes as they are typically performed at Indian River County Utilities . These discussions will be coordinated by the Project Managers and the timing will be mutually agreed upon and identified within the MS Project plan . Duration : 6 to 8 weeks Location : Advanced offices Advanced Configured control forms Deliverables Work process discovery interviews Indian River County Available for discussions and responses to questions , as Utilities required Deliverables 70 Task 6 . Interface Development This activity addresses the need to create interfaces to all of the applications listed in Section 2. 4 Interfaces Assumption and any newly identified Interfaces or changes agreed to . 6 . 1 Conduct Interface Analysis Advanced will lead an analysis Workshop to discuss and review all interfaces . The following topics shall be addressed : ■ Identify data source( s ) , obtain data dictionaries , table relationships , etc . ■ Method of moving the data between databases , including the format the data might be in during the move (e . g . , XML , ASCII , staging tables , DTS , etc . ) • Direction of dataflow and frequency of data exchange ■ Any data validation efforts needed ■ Document data mapping from one database to another Duration : 6 days Location : Indian River County Utilities offices and/or Advanced offices via conference calls / WEBEX Advanced Agenda for interface analysis workshop Deliverables One specification document for each identified interface Indian River County Indian River County Utilities system data as required by Utilities Advanced Deliverables 6 . 2 Design Interface Using the specification documents produced in [5 . 4 . 1 . Conduct Interface Analysis] , Advanced will create a single plan that describes how all interfaces will functional collectively. Duration : TBD Location : Advanced offices Advanced Interface Plan Deliverables Indian River County Review and approval of Interface Plan Utilities Deliverables 71 6 . 3 Interface Review Workshop Advanced will facilitate a review of the interface plan with Indian River County Utilities project team members . Advanced will incorporate any changes resulting from the workshop which have been agreed upon by both parties . Duration : TBD Location : Indian River County Utilities offices and/or Advanced offices via conference calls / WEBEX Advanced Workshop Agenda Deliverables Updated interface plan Indian River County None Utilities Deliverables 6 . 4 Develop Deployment Plan Advanced will collaborate with Indian River County Utilities to create and deliver a Deployment Plan . The following topics or sections shall be addressed : ■ Help process ■ Technical deployment of the System ■ Issue triage ■ Support roles for Indian River County Utilities and Advanced personnel involved in the plan ■ Support assignments and schedule for Indian River County Utilities and Advanced personnel for the first ten ( 10 ) Business Days after go4ve ■ Activities associated with any business process changes • Go-live specific communication activities ■ Final Acceptance activities , processes , etc . ■ Other plan needs as identified during this activity Duration : TBD Location : Advanced offices Advanced Deployment Plan Deliverables Indian River County Participation in discussions , as required Utilities Deliverables 72 Task 7 . Conversion and Functional Testing 7 . 1 Conversion Testing During the Conversion Testing phase , Indian River County Utilities ' will undertake testing of the conversion — the mapping of data from the current system to CIS Infinity . Advanced will supply Conversion Test worksheets that will be used by Indian River County Utilities ' users to report issues with the conversion . Indian River County Utilities ' project manager will coordinate completion of the Conversion Test reports and submit them to the Advanced Project Manager . This testing will provide the Advanced team with information relating to conversion anomalies to be corrected . Re-testing of identified conversion issues will be necessary . During Conversion Testing , the Advanced team will access Indian River County Utilities ' server in order to upload data corrections , with the assistance of Indian River County Utilities ' technical staff . The users will re-test anomalies based on initial test results and established base line accounts . Duration : TBD Location : Indian River County Utilities offices + Remote Support Advanced Conversion Test worksheets Deliverables Corrected conversion anomalies Indian River County Participation in conversion testing Utilities Deliverables Completed Test worksheets Assistance ( by technical staff) to upload corrected data 7 . 2 Functional Testing - Basic Functionality ( soft parallel ) After the requisite training , Indian River County Utilities ' test team will be ready to run parallel on the system , defined as performing identified processes on both systems and the monitoring of results on CIS Infinity compared to the current billing system . After Overview and Daily Processes training , the users will conduct a soft parallel on all basic processes . During soft parallel testing , Indian River County Utilities ' users will have been trained on all functions ( daily processes , billing , cash , collections , new services ) and will run these functions on Indian River County Utilities ' current system and on CIS Infinity . The resulting comparison between the systems ensures that the new software is performing accurately and calculating properly . During soft parallel , Indian River County Utilities ' test team will complete a series of testing protocols that support them through the more complex processes involved in parallel testing . These worksheets are integrated with the training process and provide team members with documentation to refer to during Soft Parallel . Indian River County Utilities' Project Manager will record progress on the Parallel reports and return them to the Advanced Project Manager . The Parallel reports enable Advanced to respond proactively to the ongoing needs of staff during parallel stages . Indian River County Utilities ' Project Manager will provide Advanced with the information needed to adjust training and set-up if necessary. 73 Duration : TBD Location : Indian River County Utilities offices + Remote Support Advanced Testing protocols worksheets Deliverables Parallel report templates Updates to training and set-up Indian River County Participation in Daily Process Soft Parallel Testing Utilities Deliverables Completed testing protocol worksheets Updated progress on Parallel reports ( by Indian River County Utilities PM ) 7 . 3 Functional Testing --- Core Functions As the users complete each module of training they will begin soft parallel for those processes . As the users undertake soft parallel on each module , the Advanced technical and conversion specialists analyze and correct reported testing issues . Duration : TBD Location : Indian River County Utilities offices + Remote Support Advanced Testing protocols worksheets Deliverables Parallel report templates Corrected testing issues Indian River County Participation in Billing Soft Parallel Testing Utilities Deliverables Completed testing protocol worksheets Updated progress on Parallel reports ( by Indian River County Utilities PM ) 74 7 . 4 End -To- End Testing Once Indian River County Utilities has completed the necessary functional testing , the testing will extend to end4o-end testing , ensuring all core functions can be completed , from start to finish without error . In conjunction , Indian River County Utilities users will also validate all business processes as part of this testing activity . 7 . 5 Refreshed Data Extraction Indian River County Utilities will extract updated data to be converted for the purposes of conversion and process re-testing . Duration : TBD Location : Indian River County Utilities offices Advanced Detailed file layouts Deliverables Indian River County Access database with existing billing system data Utilities Deliverables 7 . 6 Refreshed Data Conversion Prior to commencing end4o-end testing , data will be converted . Advanced technical specialists will modify configuration based on testing issues submitted by Indian River County Utilities , Duration : TBD Location : Advanced offices Advanced Conversion Routine Deliverables Configured Control files Indian River County Data extraction Utilities Deliverables 7 . 7 Trial Balance/Quality Assurance Testing Advanced will complete a trial balance and upload the refreshed data . Advanced will be on-site to provide technical assistance . All parties are to reach consensus on the results prior to Indian River County Utilities ' approval of the trial balance . Duration : TBD Location : Indian River County Utilities offices + Remote Support Advanced Technical assistance Deliverables Indian River County Trial Balance reports Utilities 75 Deliverables 76 7 . 8 Billing Readiness === Hard Parallel Process Testing Indian River County Utilities ' team will test every cycle during this phase to ensure that every account calculates correctly . Indian River County Utilities will perform identified processes on the current system and on CIS Infinity and compare the outcomes . Indian River County Utilities ' Project Manager will track of the results of the testing of key processes on both systems during the Hard Parallel . Advanced will provide checklists and testing protocols to assist Indian River County Utilities ' team with tracking cycles and processes both pre and post Live . Activity Duration : TBD Activity Location : Indian River County Utilities offices + Remote Support Advanced Testing protocols worksheets Deliverables Parallel report templates Corrections to testing issues Indian River County Participation in Hard Parallel Process Testing Utilities Deliverables Completed testing protocol worksheets Updated progress on Parallel reports ( by Indian River County Utilities PM ) 77 Task 8 . Cut- over and Transition to Live 8 . 1 Final Data Extraction Indian River County Utilities will extract updated data to be converted for the purposes of Live . Duration : TBD Location : Indian River County Utilities offices Advanced Detailed file layouts Deliverables Indian River County Access database with final billing data extraction Utilities Deliverables 8 . 2 Final Conversion — Final Balance During this phase no activity will occur on the current system in order to enable a final balance to be obtained . Final data extraction will be delivered to Advanced in an expedient manner . The old system will be redundant after this point , and no new data is to be entered into it . Indian River County Utilities will run Month End/Year end reports from the old system and produce balance reports and hold this on site until the scheduled Transition Day. Advanced will complete and deliver a refreshed data conversion . Once the trial balance is completed , the Advanced technical specialists prepare a CD for delivery to Indian River County Utilities . Duration : TBD Location : Indian River County Utilities offices + Remote Support Advanced Refreshed data conversion Deliverables CD with refreshed data Indian River County Reports : Month-end/year-end , balance Utilities Deliverables 78 8 . 3 Cutover to Live At least one complete day is required to transition . During this day Inquiry-Only functionality will be available but entering data on either system cannot occur . Advanced technical specialists will be on-site to assist with the transition including the final review of control files and the completion of the final balance . Indian River County Utilities will be required to approve the final balance . Duration : 1 day Location : Indian River County Utilities offices + Remote Support Advanced Technical assistance for Cutover activities Deliverables Indian River County Refreshed data to server Utilities Deliverables Approval of final balance 79 Task 9 . Live Week During the first week of Live , the Advanced Project Manager coordinates all activity . A training specialist will be on -site for at-the-elbow training and support . Advanced conversion specialists will assist with table refreshes where necessary . Advanced technical specialists will assist in the process from the Advanced offices with technical support as needed . The Project Managers from Advanced and Indian River County Utilities will develop a Post-live strategy including the development of an outstanding issues list . Duration : 1 day Location : Indian River County Utilities offices + Remote Support Advanced Table refreshes Deliverables Technical support Post-Live Strategy Outstanding Issues List Indian River County Assistance in development and approval of Post-live strategy Utilities and outstanding issues list Deliverables 9 . 1 CIS Infinity Post Live Advanced will assist Indian River County Utilities throughout the implementation period to identify and respond to any needs and concerns . A meeting will be arranged between Indian River County Utilities ' Project Manager and the Advanced Project Manager two weeks post live to discuss any remaining issues and scheduling . Advanced will provide high priority support to Indian River County Utilities during the immediate post-live period and the Warranty Period , Duration . TBD Location : Indian River County Utilities offices + Remote Support Advanced Scheduled post-live project manager meeting Deliverables High - priority support Indian River County Document issues to outstanding issues list Utilities Deliverables 80 7 . 0 Training Plan Overview The primary responsibility of Advanced is to train users on the CIS Infinity product , using the functionality as it is designed to operate and taking into consideration the software configuration completed based on the BizProfiler questionnaire . The primary responsibility of Indian River County Utilities is to overlay its business processes with the functionality available in CIS Infinity and ensure , via testing , that CIS Infinity is operating in a way that meets its organizational requirements . The training effort that has been identified under this Scope of Work , is based on Advanced ' s current understanding of the requirements including Indian River County Utilities ' organizational structure and user roles . The training requirements will be finalized during the Project Planning phase and may require adjustments to the hours required to successfully complete the training to Indian River County Utilities ' end users and these adjustments will be addressed through the change order process . Classroom Training Training will be performed based on the training plan that is prepared by the project managers from both teams to ensure that the needs of the users are met at Indian River County Utilities . All staff will be trained according to their job requirements . Training is usually conducted over four consecutive weeks . Each session assumes a maximum of ten ( 10 ) users for Overview / Daily Process training and eight ( 8 ) users for all other classroom sessions . End User training End User training will be performed based on the training plan that is prepared by the project managers from both teams to ensure that the needs of the users are met at Indian River County Utilities . Customer service representatives , billing staff and collections staff will be trained during three separate sessions to ensure that there are always representatives available to handle the daily functioning of the utility. End users are trained according to their job requirements and End User training is usually conducted over four consecutive weeks . The End user training assumes a maximum of ten ( 10 ) users for Overview / Daily Process training and eight ( 8 ) users for all other classroom sessions . On the Job Learning The Training Plan also includes a section for On the Job Learning . Advanced has found On the Job Learning to be highly effective in supplementing regular classroom training . On the Job Learning meets the learning needs of users who perform more technical or complex tasks , and/or users with unique learning needs . For example , On the Job Learning is quite often the best solution for users who upload and download meter reading files , process electronic bank files , and integrate the use of cash processing equipment . ( Other examples of end user tasks that benefit from On the Job Learning are included in the On the Job Learning section of the Training Plan . ) 81 On the Job Learning is a supplement to classroom training , and is ideally delivered one4o-one or in small groups of 2 or 3 . It is conducted with the end user actually performing the tasks on CIS Infinity at their workstation with the trainer' s guidance . Remote Training Support The Training Plan also includes a section for remote training support . If project hours have been explicitly agreed upon and identified for this project category, Advanced will identify a training resource that will be available to Indian River County Utilities via conference calls and /or WEBEX to assist with questions related to training sessions that have already been delivered to Indian River County Utilities . The respective Project Managers will determine the scheduling of these resources as well as their availability . These hours will be considered utilized once they have been scheduled and a resource has been named . Sequence of training modules The following draft sequence of training was developed based on examples of training schedules from previously implemented customers of Advanced . This schedule may change to take into account information gathered during ongoing discussions . The skill level of Indian River County Utilities ' users ( particularly their experience with Windows ) and the way staffing resources are allocated (whether staff is assigned individual aspects of the billing process or whether all staff uses all aspects ) are the primary factors which will be taken into consideration when a final training plan is determined . 82 Training Duration Training Module Duration 1 Overview and Daily Process 3 days 2 Cash Processing 2 days 3 Collections 2 days 4 Service Orders - Creation 1 day 5 Service Orders - Generation 1 day 6 Billing 2 days 7 Reports 2 days 8 GL & MonthNear End 1 days 9 Security 1 days 10 Scheduler 1 days 11 System Administration 2 days 12 Water Meter Inventory 1 days 13 Backflow Device Inventory 1 days Total Days 20 days 83 On the Job Learning Sequence Training Module Participants Duration Number 1 Billing Processes — Practical All users expected to process billing 4 days Application & Structured who may benefit from additional Practice Time scheduled practice time under the guidance of a training specialist , 2 Cash Processes - Practical All users expected to process cash 4 days Application & Structured that may benefit from additional Practice Time scheduled practice time under the guidance of a training specialist . 3 Customer Service Processes - All users expected to process daily 4 days Practical Application & customer service functions that may Structured Practice Time benefit from additional scheduled practice time under the guidance of a training specialist . 5 Hard Parallel All Staff as they parallel their normal 4 days functions on both systems and encounter questions 6 Live Week All Staff as they process their normal 4 days functions during the first week of live and encounter questions Total On the Job Learning Das 20 days 84 1 . 1 . Summary of Training Days Type of Training Days Total End User Classroom Training Das 20 days Total On the Job Learning Das 20 days Post Live Das 12 days Total Das 52 days 85 Session Syllabus : Overview & Daily Processes Duration : 3 classroom days Prerequisites : NONE The classroom training session will cover the following topics : Implementation Process • Overview of implementation process ■ Conversion test reports ■ Soft and Hard parallel testing ■ Parallel worksheets System Navigation ■ Logging in ■ Logging off ■ Auto Log off ■ Changing User Password Product Overview & Core Concepts ■ Control file concept ■ System administrator ■ Menus , forms , tabs and bands ■ On -line help ■ Screen prints ■ Mandatory fields ■ Customer and account numbers Customer Account Inquiry Form • Navigational toolbar ■ Information band ■ Hyperlinks Customer tab ■ Adding , editing and deleting customer information Service Address tab ■ Editing service address information Customer / Account tab ■ Editing customer account information Addresses tab ■ Adding , editing and deleting address information ■ Address Overrides ■ 3rd Party Notification Services tab ■ Adding , editing , deleting and removing services • Adding , editing , deleting and removing meters Equipment tab ■ Linking to an inventory 86 Reading History tab ■ Working with reading history ■ Graphing reading history ■ Entering manual meter readings Transaction History tab ■ Working with transaction history ■ Exporting history to a spreadsheet ■ Requesting transactions ■ Adjusting transactions Bills tab ■ Requesting to cancel a bill • Printing a bill copy Comments tab ■ Adding , editing and deleting comments ■ Using comment statuses Payment Plan tab ■ Quoting Payment Plans • Adding , editing and deleting Payment Plans ■ Stopping Payment Plans Deposits tab ■ Quoting deposits ■ Transferred deposits grid ■ Deposit notes Meter Reading tab ■ Adding and deleting Meter Reader Notes ■ Adding , editing and deleting Instruction Location Codes Contact tab ■ Overview of Contact tab ■ Adding , editing and deleting notes ■ Adding , editing and deleting tasks ■ Generating Ad Hoc & Form letters ■ Reprinting letters ■ Editing and deleting letters ■ Adding , editing and canceling service orders ■ Adding Attachments ■ Emails & Pop up Messages Collections tab ■ Overview of sub tabs Loans/ POS tab ■ Overview of sub tabs New Services ■ New Services Entry form ■ Adding an active New Service ■ Adding an incoming New Service ■ Adding multiple new services ■ Copying & mass adding New Services 87 ■ Printing a Journal or Street List • Checking the new account on the Customer Account Inquiry form ■ Account Activation Searches and Filters • Overview of Advanced Searches ■ Overview of Customer Filters Move In/Out tab ■ Move Out only ■ Move In only ■ Combined move in and move out ■ Editing and deleting moves ■ Moving in property owners ■ Vacant accounts • Transferring deposits ■ Transferring balances Pick up Routines ■ Overview of pick up routines Customizing Options ■ Grid Settings ■ Filters ■ Codes and Descriptions ■ Advanced Menu ■ Settings ■ Change User Preferences System Messages ■ Confirmation Messages ■ Warning Messages ■ Error Messages 88 Session Syllabus : Billing Duration : 2 classroom days Prerequisites : Overview & Daily Processes The classroom training session will cover the following topics : Creating a Billing Batch Regular Bills ■ Meter Reading Import files ■ Meter Reading Export Files ■ Manual Reading Entry form ■ Displaying Pending Readings ■ Creating a Batch ■ Batch Messages ■ Processing Exceptions ■ Editing Accounts ■ Generating Notes , Letters , Service Orders or Tasks from Bill Processing ■ Linking Actions to Bill Processing ■ Creating a Journal ■ Printing Bills ■ Updating the batch Manual Bills ■ Creating a batch of manual bills ■ Entering Accounts ■ Reviewing Accounts ■ Creating a Journal ■ Updating the batch ■ Editing entries ■ Checking Customers ' Accounts Final Bills ■ Creating a batch of final bills ■ Entering final readings from service orders ■ Closing service orders from billing ■ Creating a Journal ■ Updating final bills ■ Checking batch of refunds for credit balances ( if applicable ) ■ Checking Customer Accounts Cancelled Bills ■ Requesting to cancel an entire bill ■ Requesting to cancel a service on a bill ■ Cancel & Rebill ■ Creating Cancel or Cancel & Rebill Batches ■ Creating a Journal ■ Updating Cancelled Bills ■ Billing Adjustments on Converted Bills Auto Final Bills Billing Exceptions ■ Service Exceptions 89 • Customer/Account Exceptions ■ Meter Exceptions Online Billing ■ All bills in one batch • Filtering in the online billing batch ■ Manual Reading Entry form ■ Printing & Updating in the Online Batch Miscellaneous Billing Features • Pre-exception processing ■ Bill Messages ■ Hiding Transactions on Customers ' bills ■ Reprinting Bills ■ Bill Groupings ■ Billing Addresses ■ No billing accounts ■ Consolidated Billing ■ Information Only Readings ■ Master and Sub Meters Bill Archives ■ Bill Reprint ■ Reprinting the Journal 90 Session Syllabus : Cash Processing Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Cash Register ■ Create a batch ■ Enter customer accounts into a batch ■ Enter a bill payment into a batch ■ Enter GL entries into a batch ■ Enter a Store Item into a batch • Enter a Sundry Item into a batch ■ Enter a combination transaction into a batch ■ Make a cash payment against a transaction ■ Make a cheque payment against a transaction ■ Make a credit card payment against a transaction ■ Make a debit card payment against a transaction ■ Make combination payment types ■ Print a receipt ■ Generate and view a Journal ■ Balance the batch ■ Update the batch Cash , Adjustment , Deposit Processing ■ Create a batch ■ Enter customer transactions into a batch ■ Choose the correct transaction type ■ Choose the correct payment type ■ Enter payments to multiple accounts ■ Generate and view a Journal ■ Balance the batch ■ Update the batch ■ Enter Deposit payments into a batch ■ Create a batch of post dated cheques ■ Process Pre-authorized payments ■ Export a bank file to banking institution ■ Enter all types of adjustments using three different methods ■ Import external and internal files into a batch ■ Understand a variety of system -generated batches Cash Batch Archives ■ Locate updated batches 91 Session Syllabus : Overdue Collections Duration : Prerequisites : The classroom training session will cover the following topics : Exemptions ■ Allow an exemption ■ Change a due date on a bill Penalties ■ Pick up penalties ■ Review a batch of penalties ■ Update a batch of penalties ■ Find out why a customer received a penalty Notices ■ Create a batch of notices ■ Review a batch of notices • Print a removed and notice listing ■ Edit a batch of notices • Print notices ■ Update notices ■ Reprinting a single notice ■ Find out why a customer received a notice ■ Notice batch archives Payment arrangements ■ Add a single payment arrangement ■ Edit a single payment arrangement ■ Add a group payment arrangement ■ Edit a group payment arrangement ■ Process arrangements Credit rating ■ Find out a customer' s credit and track the customer' s credit history ■ Manually add credit points Collection processing ■ Filter for pending disconnects ■ Filter for appropriate customers or accounts that you want to work with ■ Look up customer and meter information for a particular customer ■ Open the C/A Collections tab on the Collections Processing form and perform collection tasks ■ Open the Customer Account Inquiry tab on the Collections Processing form Disconnects and Reconnects ■ Disconnect a service at an account • Reconnect a service at an account ■ Find out why a customer has been disconnected Customer bankruptcies ■ Record a customer' s bankruptcy 92 Collection agencies • Send an account to a collection agency • Edit a collection agency account • Send a group of accounts to a collection agency Writing off accounts ■ Process a pick up routine to search for write off accounts 93 Session Syllabus : Service Order - Creation Duration : %2 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : General Service order concepts ■ Service Order Categories ■ Service Order Types ■ Service Order Form Structure Creating Service order templates ■ Band Types ■ Band Print Hierarchy ■ Service Order Band Definition form Band Details Tab Block Details Tab Band Preview Tab List Tab Creating a band • Defining Blocks ■ Selecting Bookmarks Copying a band Editing a band ■ Changing Bookmark Placement ■ Deleting a Bookmark • Inserting a Row ■ Deleting a Row Deleting a band Creating Service Order forms Service Order form definition ■ Form Details Tab • Form Preview Tab • Bands Tab ■ Band Preview Tab ■ List Tab Creating a customized form Copying a form Editing a form Deleting a form Control forms ■ Service Order Types • Deactivating a Service Order form 94 Session Syllabus : Service Order - Management and Generation Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Adding a service order - Customer Account Inquiry Form ■ Contact Tab • Customer Account Service Order form ■ Service Order Details tab ■ Service Order Appointments ■ Select All Meters ■ Meter Selection Tab ■ Service Order Grid — Advanced Grid Toolbar Printing a service order ■ Print Service Order form Adding a service order - Service Order Management form ■ Service Order Details tab • Customer Account Details tab ■ Individual sub-tabs ■ Service Order number and status ■ Username and Date/Time stamps ■ Advanced Grid Toolbar • Default , User & Search Print Options ■ Print immediately when created ■ Print Current Service Order ■ Print Service Orders by Account Criteria ■ Print Service Orders by Service Criteria ■ Print All Open Service Orders ■ Print Service Orders by List Selection ■ Re- printing a Service Order Closing Service Orders ■ Miscellaneous Orders • Final Bill Orders ■ Collection Orders ■ Meter Actions ■ Reading History ■ Transaction History Service order reports • Completed , Cancelled , Pending & Printed Service Orders 95 Session Syllabus : GL & Year / Month End Processes Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Overview of CIS Infinity General Ledger & System Terminology ■ Customer A/R ■ General Ledger ■ Multi Company features ■ Company Divisions ■ GL Control form ■ Element Numbers A/R Control file Field Definitions ■ Details Tab ■ Payment Allocation Tab ■ Donation Tab ■ Balance Transfer Tab Transaction Code Master File Field Definitions ■ Transaction Type ■ Credits applied to GL ■ Element Numbers ■ A/R Type ■ Default Amount ■ Type of Entry ■ Auto Add Trans . Code ■ Charge Penalty ■ Debit A/ R ■ Apply Tax ■ Disable Transaction Code ■ Other Tab ■ Marking Transactions as Actions Billing and the General Ledger Cash Processing and the General Ledger Month End Procedures Year/GL Control File Year/Month/GL Control File ■ Closing the current month ■ Opening the next month Year/ Month End Reports ■ Time Sensitive reports Month/Year End Balancing 96 Balancing Spreadsheet Year End Procedures ■ Closing the current year • Opening the next year ■ Establishing Statutory Holidays Other Related Forms • GL Interface ■ Unbilled Revenue • Reconcile Multi A/R Balances 97 Session Syllabus : Rates Management Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Overview of the Rate Control form Rate Control Form Rate Header Rate Details Linked Bill Codes / Rate Change Rate Header — Fields & Features ■ Service Groups ■ Seasonal Rates Rate Types — Fields & Features ■ Block Charge Rate Type ■ Basic Charge Rate Type ■ Adjustment Rate Type ■ Cap Rate Type ■ Floor Rate Type ■ Information Only Rate Type ■ Non - Competitive Rate Type ■ Surcharge Rate Type ■ Minimum Bill Rate Type Billing Factors ■ Billing Factor Control Form ■ Billing Factor Type Control ■ Linking factors to a rate Basic Multipliers ■ Service Group Control — Multipliers tab ■ Linking Multipliers to a Rate Related Control Forms ■ Service Type Control Form ■ Transaction Code Master Form • Formula Control Form Related Information on the Customer Account Inquiry Form ■ Basic Charge Multipliers ■ Service Types ■ Meter Bill Codes ■ Customer/Account Numbers Copying Rates 98 Session Syllabus : Reports Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : CIS Infinity report hierarchy ■ Advanced Search Reports • Standard Reports in Advanced Reporting ■ User Created Reports in Advanced Reporting Standard reports in advanced reporting ■ Running a Standard Report in Advanced Reporting ■ Copying a Standard Report in Advanced Reporting User created reports in advanced reporting ■ Editing a User Created Report from a Standard Report ■ Creating a User Created Report ■ Editing or Deleting a User Created Report ■ Interface with Crystal XI or higher ■ Packaging & Unpackaging a Unique Report 99 Session Syllabus : Scheduler Overview Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Three Common Uses of Scheduler List of CIS Infinity Processes that can be scheduled Server Options Creating a Scheduler Server Server Control ■ Blackout Periods User Availability Control Launcher Shortcut Relevant Control Forms Process Definition Form Job OnError Control Job Status Control Step Status Control Creating and Scheduling a Job (Job Definition Control ) Job Details Step Creation ■ Process Options Schedule Creation ■ Understanding Dates ■ Frequency and Repetition Owner and Notification Job Submission Cancelling a Job ■ Cancelling at the Job Level ■ Cancelling at the Step Level Running a Scheduler Server Server Status Window Jobs and Steps Holding and Ending Jobs Error and Status Handling Shutdown Options Email Notification 100 Scheduler Job Monitor Job submission directly from relevant form 101 Session Syllabus : Security Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Creating a Test User Adding System Forms to the Test User Creating `Test' User Menus Enabling Security Mode Adding Security Groups Applying Security Applying Security to a Field Applying Security to a Drop Box Applying Security to Secure a Function Mandatory Fields & Default Values Allowing for Auditing Default Auditing of Control files Auditing Changes Audit Log Viewer Denying Access Denying Access to an Account or Customer Number Denying Access to an Entire Form Denying Access to Other Users Batches Hyperlinks to Documentation Setting up Security Creating a Test Plan Managing Groups Read Only User Disabling a User Profile Customizing the Information Band Encryption 102 Session Syllabus : Occasional User Overview Duration : '/2 classroom day Prerequisites : NONE The classroom training session will cover the following topics : System Navigation ■ Logging in ■ Logging off ■ Auto Log off ■ Changing User Password Product Overview & Core Concepts ■ Control file concept ■ System administrator ■ Menus , forms , tabs and bands ■ On -line help ■ Screen prints ■ Mandatory fields ■ Customer and account numbers Customer Account Inquiry Form ■ Navigational toolbar ■ Information band ■ Hyperlinks Customer tab Service Address tab Customer / Account tab Addresses tab Services tab Equipment tab Reading History tab Transaction History tab Bills tab Comments tab Payment Plan tab Deposits tab Meter Reading tab Contact tab Collections tab Searches and Filters Move In/Out tab Final Questions and Training Sign Off 103 Session Syllabus : Inventory—Electric Meter Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Electric Meter Inventory Flowchart Electric Meter Inventory Control Forms Digital Meters Electric Meter Type Master File Electric Service Entrance Database Sub Group Master File Common Inventory Control Forms Inventory Inquiry Searching in the Inventory ■ Search by Meter Number • Search by Meter Type ■ Search by Meter Sub Group ■ Search by Serial Number ■ Search by ERT Number • Searching by Account Information ■ Electric Meter Advanced Search ■ System Advanced Search Adding a Meter to the Inventory Batch Inventory Entry • Meter Batch Entry Electric Meter Management Scrapping Meters • Equipment Scrapped Reason • Scrap Electric Meter Form Related System Forms Customer Account Inquiry Form • Equipment Tab • Services Tab • Electric Service Entrance Service Type Control Form Electric Meter Reports • Management form — Advanced Search fields • Electric Meter Inventory — Advanced Search • Advanced Reports 104 Session Syllabus : Inventory—Water Meter Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Water Meter Inventory Flowchart Common Inventory Control Forms Water Meter Inventory Control Forms Water Meter Inventory Inquiry Searching in the Inventory ■ Search by Meter Number ■ Search by Meter Type ■ Search by Meter Sub Group ■ Search by Serial Number ■ Searching by Account Information ■ Water Meter Advanced Search ■ System Advanced Search Adding Water Meters ■ Water Meter Batch Entry Control ■ Meter Batch Entry Processing ■ Review of Newly Added Meters Water Meter Remote • Remote Method Control Form • Water Meter Remote Type Control Form ■ Water Meter Remote Inquiry Scrapping Water Meters ■ Equipment Scrapped Reason ■ Scrap Water Meter Water Service Entrance Database ■ Pressure Zone Control ■ Water Filter Type Control ■ Water Service Entrance Database Related System Forms Customer Account Inquiry Form ■ Equipment Tab ■ Services Tab ■ Water Service Entrance Water Meter Reports ■ Water Meter Inventory - Advanced Search ■ Advanced Reports ■ Management form - Advanced Search fields 105 Session Syllabus : Inventory—Backflow Devices Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Backflow Device Inventory Flowchart Backflow Device Inventory Control Forms Common Inventory Control Forms Backflow Device Inventory Inquiry Searching in the Inventory ■ Search by Device Number ■ Search by Device Type ■ Search by Device Sub Group ■ Search by Serial Number ■ Searching by Account Information ■ Backflow Device Advanced Search • System Advanced Search Adding a Device to the Inventory Scrapping a Device Backflow Device Management Related System Forms Customer Account Inquiry Form ■ Equipment Tab ■ Services Tab Backflow Device Reports ■ Backflow Device Management form — Advanced Search fields • Backflow Inventory — Advanced Search ■ Advanced Reports Backflow Device Service Order Bookmarks ■ Backflow Device 1 — 4 • Test Due 1 - 4 106 Session Syllabus : Inventory—Instrument Transformer Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Instrument Transformer Inventory Flowchart Instrument Transformer Control Forms Current Transformer Type Control Form Potential Transformer Type Control Form PMU Transformer Inquiry Common Inventory Control Forms Inventory Inquiry Searching in the Inventory Inquiries ■ Searching by Account Number ■ Searching by Installation Number • Instrument Transformer Advanced Search ■ Searching by Account Information ■ System Advanced Search Adding Instrument Transformers to the Inventory Scrapping Instrument Transformers Installation Database Inquiry Related System Forms Customer Account Inquiry Form ■ Services Tab ■ Equipment Tab Other Inventory forms ■ Electric Meter Inventory Instrument Transformer Reports ■ Installation Database - Advanced Search • Advanced Reports 107 Session Syllabus : Inventory— Instrument Transformer Duration : 1 classroom day Prerequisites : Overview & Daily Process The classroom training session will cover the following topics : Transformer Inventory Flowchart Transformer Inventory Control Forms Transformer Location Inquiry Transformer Master Common Inventory Control Forms Inventory Inquiry Searching for Transformers ■ Searching by Transformer Number ■ Searching by Transformer Type ■ Searching by Serial Number ■ Searching by Transformer Location ■ Searching by Area Code ■ Searching by Account Information ■ Transformer Advanced Search ■ System Advanced Search Adding Transformers to the Inventory Scrapping Transformers Related System Forms Customer Account Inquiry Form ■ Equipment Tab Other Inventory forms ■ Electric Meter Inventory Transformer Reports ■ Transformer Inquiry — Advanced Search ■ Advanced Reports 108 Schedule " F" RFP — Consultant proposal to Organization ADDENDUM TO SCHEDULE F Scope of Work Details Functional Requirements Key System requirements Schedule F RFP • #9 Fully functional also defined as Operator should be warned or flagged if when setting up a new account that the information is not being duplicated in anyway; whether by ID , address , or any other type of Identifying number, i . e . customer number or has an existing account or a past account . • # 18 Fully functional also defined as having Automatic workflow that utilizes advanced functionality — IVR ( Interactive voice response system) to be integrated as a part of conversion . As long as the contract for Infinity. Teleconnect is executed within 2 months of CIS Infinity contract execution . • #21 Fully functional multiple screen accessibility also defined as being able to provide the access to all account maintenance screens , consumption screens, meter history. It should have some reference visible to CSR that there is a loan amount due along with there water and sewer services . The screens should be easily accessed for the CSR to view any customer history or current activity. Productivity Tools & Data Analysis requirements Schedule F RFP • #21 Fully functional also defined as ability to print or display a customers account and/or service history for an active or inactive account upon request which includes financial and consumption data . General Capabilities requirements Schedule F RFP • # 1 Fully functional also defined as ability to convert data from existing Munis and H . T . E software and port into new Utility Billing Application • #2 Fully functional also defined as the ability to automate general journal entries . Cash and accrual entries should be automated into the general ledger . CIS Software should be able in interface with the Munis system . General Ledger — The interface will work with our MUNIS software and upload the correct daily totals to the general ledger accounts so that the daily transactions will not have to be input manually. Accounts Payable — The interface will import the refund batches created in Advanced into the MUNIS accounts payable system, allowing for our accounts payable clerks to simply include the batches with finance ' s weekly check run . Interface will be able to create the vendor information in Munis vendor file for the customer being refunded as well as posting to the correct general ledger account numbers once the batch is posted . • # 16 Fully functional as defined as accepting full and partial payment prepayment on active and inactive utility and loan accounts without a first bill required . • # 17 Fully functional as defined as also Flags account or produces cut off notice when customer does not meet payment arrangement or payment plan . • # 19 Fully functional as defined as providing for unlimited text or notes- On a particular location or by customer number notes should be able to be added with unlimited text . Provide the ability to add flags to accounts with notes ; notes can contain a variety of information ; liens , cash only, do not shut off notices , whatever particular issue that would pertain to that location or customer. Visible from payment screen . Inquiry Capabilities requirements Schedule F RFP • #3 Fully functional also defined as the ability to track information through the system by customer information or property information ; to be able to retrieve information on current and past customers and be able to see multiple accounts associated with location address or customer / contact information. • # 6 Fully functional also defined as the ability to Display what is charged to account by charge code and the option to just view the charges and payment history in a summary manner; transaction history should also show adjustment details by code and by clerk , deposit details by date by service and by amount, show any misc charge code, whether NSF or reconnect fee . Any charge that is billed or moneys collected to show as well . • # 11 Fully functional also defined as the CSR should be able to view the bill as the customer sees it . Bill print should be emulated in the system . • # 12 Fully functional also defined as changes that are made on an account should be easily tracked ; meter change outs , name changes , billing address change etc . , also need to be able to track what information was in the field before the change . Bill Printing requirements Schedule F RFP • # 1 Fully functional also defined as the ability to have two separate meter services on one bill example irrigation and residential service and ability to show a compound meter on the bill print ; bill print on compound meters should reflect both low side and high side meters and reads . • #5 Fully functional also defined as the ability for the customer to receive an internet delivery bill and a paper bill if they wish to have both. • #7 Fully functional also defined as the ability for the customer and CSR to view the same bill and reprint the same bill on-line and in our system . Penalties/Late Notices requirements Schedule F RFP • #6 Fully functional also defined as the ability to include loan accounts in Aging reports . • # 10 Fully functional also defined as the ability to continue to produce delinquent bills for inactive customers who have received a final bill and continue to have an unpaid balance . Work Order/ Service Order requirements Schedule F RFP • #2 Fully functional also defined as the ability for all service orders to reflect the meter that was in the system at the time the work order was generated . W/O ' s information should not change when an update on an account changes . W/o ' s should be snapshots after they are completed . Meter information requirements Schedule F RFP • # 1 Fully functional also defined as ability to create a meter cycle report that includes all meters that have been installed and are active and inactive from the data for all routes or any given route . Meter readers should be able to read all meters on a route . • #6 Fully functional also defined as the ability to have a meter change out reflect on the bill print with date of change out and the out read . New meter number and the start read . Deposits information requirements Schedule F RFP • #9 Fully functional also defined as the ability for deposits to be applied to charges by user defined criteria. E -Services information requirements Schedule F RFP • # 1 Fully functional also defined as the ability for customer to log in and view all account information including loan contracts and assessments . • #5 Fully functional also defined as the ability for Assessment & Loan accounts to be accessible to view billing and make payment thru Infinity. link as long as it is being billed in CIS Infinity. • #6 Fully functional also defined as the ability for a customer to set up automatic payment of assessment and loan accounts via checking, savings , or credit card account . This will be accomplished through Infinity not Infinity. Link . System Interface information requirements Schedule F RFP • # 1 Fully functional also defined as the interface will work with our MUNIS software and upload the correct daily totals to the general ledger accounts so that the daily transactions will not have to be input manually. • #2 Fully functional also defined as the ability for the interface to import the refund batches created in C into the MUNIS accounts payable system, allowing for our accounts payable clerks to simply include the batches with finance ' s weekly check run . Interface will be able to create the vendor information in Munis vendor file for the customer being refunded as well as posting to the correct general ledger account numbers once the batch is posted . • #3 Fully functional also defined as the ability for the interface to accommodate upload and download information from Radix and Greentree meter reading devices . U T I LITY SYSTEMS 2235 Sheppard Avenue East Suite 1400 Toronto , Ontario M23 5B5 1 - 888 - 355 - 7772 Contact : Shannon Campbell Regional Sales Manager (T) (803) 808-2788 (F) (416) 496-3910 scamj)bell@advancedqtiIi.!y .co Indian River County , FL Request for Qualifications / Proposals - Utility Billing Software System Response June 18 , 2008 ADVANCED UYILN T' r 9 ' YeMS Contents Transmittal Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Addendum Acknowledgement , , soulammove I a a a I A a a 0 4 2 5 . 4 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 5 . 5 Proposed Application Software and Offsite Database Management & Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 AccountManagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Billing Management . I a I a a 9 a 5 5 1 0 a a 0 0 0 a 9 0 a 9 a a 0 a 9 0 9 a a a a 2 0 1 9 6 9 9 0 2 a 0 a W 5 6 1 5 0 5 0 a a 0 a 0 6 9 a 1 0 1 a a * a 9 5 1 15 Estimating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Pre - authorized payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Consolidated billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Canceling and re - billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Credit and Collections Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 CreditRatings . . . . . . . . . 0 5 4 1 a ff 0 d a a a a a a a 0 8 0 a 5 a I a a 0 0 a a 0 a a a a 6 a 0 0 a 9 9 1 0 a a a I I N 9 0 0 9 5 a a I I a a a a 20 Automatic Write Offs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Service Order automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Payment Arrangements . . . . . a 6 1 0 a a 0 0 5 a a I a 0 4 9 5 6 a I a a a 9 4 4 5 5 1 a a 6 1 a 0 1 5 5 a 5 a a 0 a a a 4 0 5 a a a ff I ff a a E a a 9 24 Exemptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Customer Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Service Address Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Inventory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 UsageManagement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Security . , . . a smog on an ass 4 a 0 a a a a a 0 1 0 a 2 1 0 a a a 1 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modules . . . . . . . . . am Ed V 0 1 2 a a 0 0 a 4 0 1 5 a a a 0 a a 0 a 5 a a a a a a ff 0 1 a 5 5 0 a 9 a 0 0 W 1 5 a 0 . 611 . 4 . . . . . . . . . . . . . . . . . . . . . . . ReportWriter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Too I sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Third - Party Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Hosting services and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 5 . 6 Firm Experience and Qualification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Core Team Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 5 . 7 Functional Requirements . . . , Mom 0 1 5 5 a a 0 a a 4 1 V a 1 0 0 a a 9 4 a a a 5 4 6 B a a a a a a a 0 5 9 0 5 a 9 a a a a ON a No R 4 1 5 1 so a 125 5 . 8 Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 5 . 9 Cost Proposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 5 . 10 Certification Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 5 . 11 Disclosure of Relationships . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Global Water Hosting Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Experience in the Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 178 Qualifications and Experience of the Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 History of Global Water . 1 8 a 0 0 0 5 4 a 5 5 a a D a I a a 0 0 a 0 5 1 1 5 1 1 am a a a almossm moo no I am on so I a 179 Indian River County , FL i ADVANCED LP $ I L0 Y X 5F '9 t' CT15 Transmittal Letter Indian River County , FL 1 cm4�i 3 A DA► NI Thursday, June 12, 2008 Indian River County Purchasing Division 1800 27th Street Vero Beach F132960-3365 To the attention of the Purchasing Division: Thank you for providing Advanced Utility Systems (Advanced) with the opportunity to respond to Indian River County' s (the County' s) Request for Qualifications / Proposals - Utility Billing Software System. I am pleased to enclose 1 original and 10 copies of our proposal. Advanced has a proven customer information and utility billing solution, CIS Infinity®, which has been successfully implemented in over 85 organizations across North America. It is powerful, feature-rich, flexible software. While many utility billing solutions can provide the basics of calculating and printing a bill, CIS Infinity is able to provide enhanced features which will fully address the County' s business requirements . Some of these features are as follows : Improved Customer Service • System capabilities to meet increasing customer demands for more options Ease of Use • Reduce call handling times • Intuitive Solution Access to Data • Better, faster information for decision support • Reporting is a strength User Level Automation • Reduced training time and costs • Improved Operational Efficiency and Savings As requested, Advanced will provide the software and implementation services for this project. We have also included information and pricing regarding off-site database support. The option of off- site database support is provided by our partner Global Water Resources (Global Water) . 2235 SHEPPARD AVENUE EAST SUITE 1400 TORONTO ONTARIO M2J 5B5 'I F1 (416) 496 0149 FAX (416) 496 3910 kNy " . adyanccdutlm , com Global Water and Advanced have a unique partnership . Global Water is one of the largest private water, wastewater and recycled water utilities in Arizona. Global Water uses CIS Infinity to manage and bill its customers for its multiple utilities from its remote data center. Not only will Global water host CIS Infinity for the County, but Global Water is also an experienced user of CIS Infinity, so they have a thorough understanding of the solution. This is unique compared to most hosting relationships . Additionally, Advanced has much experience with Munis and HTE . This experience includes the areas of conversion as well as interfaces . Advanced will work with the County to ensure the conversion and interface to Munis is seamless . We look forward to the opportunity to demonstrate CIS Infinity, discuss our proven implementation methodology, and articulate how CIS Infinity can enable the County and its clients with respect to customer service. Steven Hammond is authorized to make representations for Advanced and his contact information is as follows: Steven Hammond Executive Vice-President, Advanced Utility Systems (T) (416) 496-0149 shammond@advancedutifity. com Should you have any questions or require additional 'information, I will serve as the primary point of contact. My contact information is below. Sincerely, Shannon Campbell Regional Sales Manager (T) (803) 808-2788 scannpbell@advancedutility . com. ADVANCED 4+ -'K ILe "i" Y �Se9 'Y CMs Addendum Acknowledgement Indian River County , FL 2 Fm : Onvla . com Inc To: Shannon Campbell (14164963910) 10: 10 05123108GMT-04 Pg 01 -02 Indian River County Purchasin Di i i g vson 1800 27th Street Z y Vero Beach , FL 32960 , Phone ( 772 ) 2264416 Fax (772) 770- 5140 ADDENDUM NO . 1 Date : May 22, 2008 Project Name : REQUEST FOR QUALIFICATIONS, UTILITY BILLING SOFTWARE SYSTEM Proposal Number . 2008059 Proposal Opening Date : June 18, 2008 at 2 : 00 pm This Addendum is issued for the purpose of responding to questions received from potential bidders in accordance with RFP Section 8. 2 Questions Regarding Specifications or RFQ Process, requiring questions to be submitted 10 days prior to the date set for proposal opening. The following questions/clarifications and corresponding responses are as detailed below. 1 . How many end users will interact with the system ? Response : Approximately 50 users currently with the option for additional end- users as deemed necessary based on growth . 2 . Are there any other in-house systems that we would be required to interface with other than the. MUNIS financials ? Response : No . Fm : Onvla .com Inc To: Shannon Campbell ( 14164963910) 10: 10 05123108GMT-04 Pg 02-02 * * * * * * * * * * * *This Addendum MUST be returned with your Proposal* * * * * * * * * * * * * All proposals must be received in the Purchasing Division office located at 1800 27`h Street , Vero Beach , FL 32960 Prior to the Date and Time shown above . Late proposals will be returned unopened . Company Name POwAr yced UchjE)! �►err�5 Name : 51eueo 4+ iomY Y)d Title : C-sfCkxlrtve OCC -Plf5iclet� (Type / Printed) Authorized Signature : Date : Su (le 13, 9tX Telephone : Ly ) w) LI9(D-Olu9 Fax : ( L4i ) ' A% - 2,5910 ADVANCED 5 . 4 General Information 5.4.1 . Legal name of the Proposer Advanced Utility Systems Corporation 5.4.2. Mailing Address/Phone Number/E-mail Address 2235 Sheppard Avenue East Suite 1400 Toronto, Ontario M2J 5135 Telephone: 1 -888-355-7772 E-mail Address : info@advanceciutility .com 5.4.3. Names of persons to be contacted for information or services if different from name of person in charge. Shannon Campbell Regional Sales Manager Telephone : (803) 808-2788 Fax: (416) 496-3910 sca mpbell@advancedutility. com 5.4.4. Business hours Normal hours of business are Monday to Friday 8:30 to 5:30 PM (EST) . 5.4.5. State if business is local, national, or international and indicate the Proposer's legal status (corporation, partnership, etc.) Advanced does business across North America and the Caribbean and is a division of Harris Computer Systems . 5.4.6. Give the date business was organized and/or incorporated, and where. Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to utilities and municipalities . Having established itself in Ontario, one of the largest deregulated electric markets in the world, Advanced has rapidly become a key player in the diverse CIS market across North America and the Caribbean. 5.4.7. Give the location of the office from which the work is to be done and the number and functions of professional staff employees at the office. Advanced maintains one corporate office in Toronto where all 59 employees are located . The Advanced Toronto headquarters houses the company's major departments : Development; Quality Assurance; Client Services; Finance; Sales and Marketing. One office ensures effective exchange of information between key departments . In addition, visits to client sites are common. 5.4.8. Indicate whether the business is a parent or subsidiary in a group or holding company of another entity. Indian River County, FL 5 ADVANCED U T 1 L i 'Y Y ! Y 3 T a 1 $ Advanced Utility Systems was acquired by Harris Computer Systems with an official announcement made June 2006. Although, Advanced is still recognized as its own entity within the Harris family, we have the backing of a financially established company, who is governed by a publicly traded company on the Toronto Stock Exchange, Constellation Software Inc (CSI) . Its trading symbol is CSU . 5.4.9. State if the business has a certificate of authority permitted and/or certified to do business in the State of Florida and attach copies of certificates. Advanced currently has 4 clients in the state of Florida . As well the following is a certificate of authority that certifies that Harris Computer Systems is able to do business in the State of Florida. Indian River County, FL 6 Division of Corporations Page 1 of 1 i Flo da ep/6lonent of tate Division of Corporations Public Aocoss System Electronic Filing Cover Sheet Now ]Please print this page and use it as n cover sheet. Type the fax audit number (shown below) on the top and bottom of all pages of the document. (((H07000256755 3 ))) 111111{I IEII ILII VIII VIII III IIlN hlll VIII Illll UII! II{II VIII IIlIII II{II illll EI !{ �I{ {III H0700029675d3AF.iC4 Note: DO NOT hit the REFRESH/RELOAD button on your browser from this page. Doing so will generate another cover sheet. ,� N rCJ � � Tor d . � Cog") 6 Division of corporativae Y --{ --� Fax Number ( 650 ) 617 = 6301 From : xp Acao=t Name C T =PoRATioN aysTax -n r � Account Number PCA000000023 0 - pb� a ( 650 ) 222 - 1092arm Fax Number : ( 6Fi0 ) 878 - 5926 7;p googol FOREIGN PROFIT/NONPROFIT CORPORATION N. 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(7fypod o: prlMod asnm aad a[paao�► +� � � 0 /E0 39bd dao 1� 9T9GZZZ058 9b � 5L L06L /9T / @L Request iD : 008832008 Province of Ontario Dab Report P e6dUCAd' 2007110Y1S Damande no , Pravtr+ce de rdriarlo Document produft to or I Traneactlon 10: SSM 8434 Ministry of Consumer and Sualness Services Tuna Rapers Preducad1 14:25: 37 Trsrtsacdon n' : Mlnlat9re des $ervicea aur gmmommata4ra at aux ontrepises impdmd 6 : Category 10 : CT Cdn"Naa and Personal Property Sam* Branch CatAporle : okerAon des oempoplos at dos advab s mobillfaea' CERTIFICATE OF STATUS. � ATTESTATION DU STATUT JURIDIQUE This is to certify that accortling to the D apras les dossiers de Is Direction des records of the Companies and Personal compagnies at des suretds mobilibres , nous Property Security Branch attestons quo Is socWtb N . HARRIS COMPUTER CORPORATION Ontario Corporation Number Numdro matricule de Is socidtd ( Ontario ) 001683620 is tit corporation incorporated, est une socifitiI constitu6e, prorogde ou nde amalgamated or continued •under dune fusion aux termes des lois de la the laws of the Province of Ontario. Province de l ' Ontarlo . The corporation came into existence on Le socidtd a 6td fondee le JANUARY 01 JANVIER , 2. 006 and has not been dissolved , at West pas dissouts . Dated Fait Is OCTOBER 15 OCTOlBR. E , 7007 Director Directrice trs rwsnea al w. aninwr In �laeVaNa tarty w aualorliad ty err u Otllrrenes dt pn,.rs aral4at .aw tans. ilaoeaipw wt wrrtw pr 4 et+awr N oaapalr and Rummal Pwpwy $mr4 eraadL movaba of Is DW#Wo w "mit nlq .t M V&W* WAWIWN& 00 / 70 33dd dwo to 919LW098 9Z : 91 L00Z /91 / 0T i ADVANCED f.f I IG. EY R 4 Y8 "f g t 5.4.10. List all contracts, business agreements, or other business relationships with computer hardware and /or software vendors. List the names of the vendor and state the relationship. Advanced Utility Systems develops and implements Customer Information and Utility Billing Solutions exclusively . By following this "best-of-breed " approach, the development and implementation teams at Advanced have become experts in interface construction to meet the requirements of our clients . As such, Advanced can work with any third-party vendors the County selects . However, Advanced does have preferred partners that it works with for Enterprise Resource Planning (ERP) projects and where applicable. These partners are as follows : Financial Information System (FIS) • Cayenta • GEMS • Lawson • MS Govern Payment Clearing Gateway • CollectorSolutions Inc . Document Management • LORIS 5.4.11. List all MIS services, computer hardware and/or software products marketed by the firm, its parent firm or any subsidiary firm. Professional Services- People that connect with your business Advanced believes that when it comes to purchasing and deploying a new customer information system, success rests not only on the quality and stability of the software, but on the strength of the professional services that back it up : Implementation Anyone can promise on-schedule and on-budget. Advanced has more than 85 successful customer deployments that prove we deliver the best solution within the most appropriate time- frame . Flexible enough for any deployment, our methodology ensures that Advanced thoroughly identifies and integrates your requirements based on : • your business objectives • your user experience • your success criteria . Training Indian River County, FL 11 ADVANCED UTILITY S *9ST' CMIS: Advanced will develop a customized training plan prior to offering hands-on training to small groups of users based on their job requirements and level of experience. For convenience, minimal disruption, and best results, CIS Infinity® training will be conducted at your premises using your data. Learners are instructed using a step by step procedural approach. By practicing their day to day tasks using your data, users become comfortable with the system before they are expected to use it in a production environment. Conversion Advanced takes a prudent, meticulous, rigorous approach to data extraction and conversion. From the initial assessment of your data to the extensive post-conversion testing, our conversion methodology gives utilities confidence that the backbone of their business is in good hands . Support & Upgrades Advanced clients have a variety of dependable, easy-to-use support options, including: • Web based issue reporting and tracking through a secure support site. • Toll-free telephone support, 24 hours a day and 7 days a week. • Advanced technical staff that accesses your installation remotely to provide secure, hands-on support. • The Advanced upgrade strategy makes it easy and affordable to keep current: • Upgrades, and builds between upgrades, provide extensive new functionality to all Advanced clients -- new features added for a particular client are made available to all. • Up-to-date online help and a comprehensive list of changes are provided with each upgrade. • Builds and patches are included as part of your annual maintenance fee and upgrades are priced reasonably and predictably . Products - For utilities that want more The following gives a short description of the Advanced software product suite: CIS Infinity CIS Infinity is the Advanced customer information/ utility billing software system. It combines comprehensive functionality, a reliable technology base, and an industry-leading integration strategy to help utilities improve their revenue stream and provide first-rate customer service. eCARE eCARE is the Advanced " self-serve' module, allowing your customers to access some of the information present in CIS Infinity on a web page. The module currently allows your customers to review their bill, billing history, review payment activity, and make payments . mCARE Indian River County , FL 12 ADVANCED U `E' ) LOT Y *9 ss I C " S mCARE is a complete workforce automation application that leverages mobile and wireless technologies to optimize service order processes . EIS Developed with managers for managers, the Executive Information System is designed to allow access to information without having to know how to navigate through CIS Infinity . Kiosk The Advanced Kiosks allow utilities to leverage touch screen technology to create self- sufficient payment centers . The Advanced Kiosks can be deployed anywhere a utility would wish to collect payments . Customers can utilize the Advanced Kiosks for items such as changing their billing address, requesting a service order and making a bill payment. Indian River County , FL 13 ADVANCED 5 . 5 Proposed Application Software and Offsite Database Management & Maintenance Vendor must provide a description of the general software package and provide a description of each proposed module, report writers, and toolsets. Additionally, the vendor should provide a detailed description of the offsite database management or ASP offering with annual maintenance/service charges. The vendor must explicitly state the name of any third-party products that are part of the proposed utility billing software to the County. The following is a detailed description of the main functionality included with CIS Infinity . Account Management CIS Infinity' s user interface is designed to provide access from the account inquiry screen to all customer information with the click of a mouse. CIS Infinity retains all customer history including calling history, correspondence notes, comments, service orders, usage, credit and payment for an unlimited period of time . It can manage single accounts, master accounts and temporary accounts . CIS Infinity also provides access to available and installed service offerings, product offerings, equipment offerings and program offerings . Utilities need to use the customer account for multi views into account transactions, consumption, payments, billings and adjustments . Account specific notes are readily handled by CIS Infinity . Menus are dynamic and as such users can decide what to call files and how the menus are to be organized . Navigation throughout CIS Infinity is simple. All information associated with a customer is available on a single, easy to read window . Common functions are available on the toolbar at the top . Below the toolbar is the Customer Information Band, which provides the most commonly accessed data at a glance. Seventeen well-organized tabs provide further information regarding the account. Data associated with that tab is available in the center of the window along with functional buttons . Accounts are located by simply typing the account number at any location throughout the software. A detailed search is available which may be customized to locate particular criteria. Clicking ' More' on the toolbar exposes a browser-like history of the most recently accessed accounts . Indian River County , FL 14 ADVANCED i U T ! L. 1 TT V Y3 T' C #4 IF 1 0 ill ill DEMO V3 Customer Account Inquiryr xa 001787498164074060 08120060357 25 Customerl '00178749 Balance;_ $0,00 AlResidential Account: 816407406 Denost $0,00 Owner 1 11 SPIDER MAN Last MR - Credit is Excellent (0) g g 18 ow Plan; None t15ER'5 CONFERENCE1UTiLITY W Tesla to be completed on file ANYtO N, ,12345 Next O�C07jPC807 Deposits Meter Readmp contact i EgUpment Suppler LeansjP05 Collections i Map I Customer Service Address Customerl Sevires Addresses ReadMgHistory Transaction History Bills Comments MoveInJu PAP' Electric Water alp Codes Basic Multipliers m Desctiptwn tion 11 Mule per Stark Date Erol p H Date Meter Room Deactivated Un Reactivated on w � Credit Cock U a Discount Calks tate Installed pate Rambved KeyItaterer�e �. ...__ IF : �� , i , ._fr .;�rit t erx for this teri } T a P i = r 3" -a t5 Mp Seri multiollier I Seri u�6er 2 Msker3Fit Rate t 2 aatvice Meter Ilse¢! Iii:, Mater BB Cada RemKr Xypa % pecinials 8i : Water �o: Water , . ` p 1 ;Radio Frequerxy . c- qac, r + . 3 ' S Billing Management With CIS Infinity, you can implement a wide variety of complex billing processes, including • consolidated bills for large industrial or government clients • miscellaneous billing for non-utility transactions . • billing for different types of readings, including meter reads and consumption Real time transactions eliminate the need for day-end processing. The integration of the customer information component and the billing component of CIS Infinity makes processing adjustments, estimates and final bills quick and easy. You can define your own exception parameters and processes, make special discount and credit arrangements for individual customers, implement alternative tax rates and apply multiple taxes . Cycle, date and event driven billing schedules are all supported by CIS Infinity . Time and volume based consumption are tracked and recorded through interval meters, while consumption validation and estimation algorithms are handled through customer-based exception checking and billing. CIS Infinity provides you with simplified billing processes, including cancel and re-bill, bill re-print based on revised consumption history, single bill print from archives and bill Indian River County, FL 15 ADVANCED U T I L I T v s y s l e "t register re-print. Bill registers are archived electronically . You have greater precision for exception checking, usage quoting and estimating based on unlimited reading history, DEMO V3 - Customer Account Inquiry An Wds ,�peqr OF, ZOPW � ' i• 2. Hq aY A z r q;"i + OOI78750 816407411 0508/2006 04 14 53 . z Custarcaw, ' P017B7 Balance, $P,OP Hck Resxter�twl Accounts 616407411 Deposit; $0.00 SAT MAN lag algt Cragitl s Excagent fP} 20 DW Plan; None U5$R'S COP EpaaIt)TtttTy No Tasks to 6ecorrtedonPde r' 12345 Next: DC07 DCaD7 :; 99 Deposits Meter Readg CorAact Equipment - Soppier teaMODS Ccllettions Map d Custom�rJf Servke Aeklrass jGustamer�Acco�nt 5arvkas Ad essGs a Reading I tart' fransactiat Hstory s Gmnments Move In/Out PAP $ aig Num60r aig Type BB Data Due Dake Bal rce'Sarwerc! Prevtpus afty can �MirB Transackions a Corm a Bib Details i Services ' motors elks 3 Tra[15attbns P4S PAP $a" IDP *�� mama � Amount Wore Data Chtxlya Forwarded Due Date y� " J Reason enalty Ba Weber Pre*us Big j P Base 9 ftw Due Date Bill Type � J Ca 161g .a.._ � P�5&�Y ID ��._:;�� .m.,, w Billing Data Pend Big Amt t After Datofl*o 7 � ' _ Due tie changed MeDetaFTIi Current Big " r r Estimating CIS Infinity can be configured to offer different estimating procedures for each service. Bills, deposits and equalized billing can be estimated based on a user-defined formula, for example • the amount of the last bill, • the average of the last six months, year or two years, • the same as the bill six months, year or two years ago. With CIS Infinity you can also track the history of the service address and the previous customer's history for greater estimating precision. Pre - authorized payment CIS Infinity makes it possible for your organization to offer five different types of pre- authorized payment plans, including equalized and actual billing. CIS Infinity interfaces with all major financial institutions . Users can define the equalized payment quote formula based on consumption history. Payment plan accounts can be automatically reconciled and Indian River County, FL 16 ADVANCED U Y 1 L 1 T Y v P b t c W x reminders and / or labels can be produced . Customers are able to choose which days their payments are drawn from their accounts . Consolidated billing With CIS Infinity, you can consolidate bills from several accounts in one bill (for example, one bill for a landlord who owns several properties) . You can also meet specific billing requirements for certain individuals, regardless of when or how the bill is produced (for example, large-print bills or bills in a language other than English) . Canceling and re - billing CIS Infinity allows users to cancel and re-bill inaccurate bills in one step . If an adjustment needs to be performed on a bill, the customer service representative can select the bill and request to cancel and re-bill it. When the bill is canceled the software will prompt the user for a new read . When the new read is inserted the bill will be picked up in the billing procedure, re-printed and updated automatically . A customer service representative can choose to cancel and re-bill the entire bill or individual services on the bill. If there is no read available the customer service representative can simply cancel the bill and choose not to re- bill the account. Read r Ve Flectric x . ,.. .e: ...� �/ ectric • .. Electro - ._.. ate#er ; . 13 water 91918943 Water . 3 Seev a � : Nett TYI 7A 3pu5 R tq . - Riad staws stgi,Ary Date ectric Electric 8759A 700000 r .. .... .. 3 Indian River County , FL 17 ADVANCED UIT I LI YF SYST- EPI S Credit and Collections Management Collections procedures including penalty pick up are automated based on collection parameters defined by the user. CIS Infinity will build credit ratings based on your specifications . The software stores unlimited collection history for each account, which is quickly accessible through the customer information screen. Collection history is customer specific and aggregates a customer' s credit rating based on all of their previous properties . CIS Infinity automatically tracks payment arrangements and their current status, initiates collections procedures (call, notice and print) and assigns follow-up tasks. Like your Service Order workflow, your Collections workflow can be fully automated. Tasks for other users, letters to customers, service orders, bill messages, and a variety of other actions can be automatically generated based on a customer' s collections activity . In addition, Collection parameters are specifically designed for deposits . CIS Infinity can be configured to provide automated interest pick up with interest applied to either the deposit or the account. CIS Infinity also provides for the set-up of late payment and returned check penalties . The system can also be easily configured to accommodate third party, guarantor and co-signer relationships. Arrangements may be added from the Customer Account Inquiry form by clicking on the ' Contact' tab. After clicking on the ' Add' button the Customer Account Arrangement window appears which allows for data entry. Once entered, the information appears in the Arrangement list. Indian River County, FL 18 UY nk. f "r' 'r $ 3 '3Y C N 's er C�tc�ar: � OOf73794 9alanEe, $Z14, t4 � rlatit'u � �a�darrOal Aceo�snt: '8I6406 tnenasit: $0.00 Ower ADVANCED MENUS vd1L� b1t i5 L� : $'210.I4 Pur 04120/00 Creta is Excedant GRf TEMNISWpi}l p AVE Plarr't Var7ad�a - Auto Detyt U 2's CtM EREf E1UTILITY � No Tasks to be completed on file ANYTOWN� IZ34� 5 (mkt: $214.14 0n tt�e0y 4 pPCYj96 DCO¢jC $fk Customer I Service Address CustomorjAc€o nt services 1 Addresses 1 Reading History Transaction History I ' Comments Moue InJCxR PAP Deposits Mater Reading Contact EgUpment Suppler t.ogre{ROS Collcntions MaP allertkr a Transactions � Disconnect Agencyj0anU'uPtey 3 Arrangemerb � Notices Exemptions, � Credit Rating Act>bres Collection Status (� 5horr Active Items Only Ty{ Desi 1pbon Service Amo[ Pate User ID . NT Pending Cut-OFF Hang Tag -- - - _ ,_......__,_, $210 . 140511412006 _ Notes I a n1 Using the Collections Tab on the Customer Account Inquiry form users can effectively identify, manage and perform collection actions against delinquent accounts . CIS Infinity allows staff members to quickly target accounts by the amount owing, service or days past the bill due date. Within the collections tab users can issue notices, send letters or schedule phone calls to overdue accounts. Users can also choose to generate field service orders to disconnect or reconnect services from the collections tab. Indian River County , FL 19 ADVANCED U 'Ir1 Ci "r t 9 ir � Y elti9 DEMO �' � r •�_ 00178794 816408066 05/0812006 04 17 53 Mn Customer: 00175794 I Bak.ma; 5219. 14 A Ciw'r Rastdan tal Account; ; 8164 6 ( Demft; $0,00 Owner .� VENUS 1k'1LLIA% last SO: $210. 1.4 Due 0414YO i $ Credit is Excel * (0), 7 N TOWNJ 123 5 E Plrmi Variable - Auto Debut USER'S CdNFER1rNCE1UTILITY No Tasks to be completed on the ANvra�vN, 1zti45 Next: $210x4 on the 04120106 DC061DCBM Customer ; Service Address CustomalAccotat 5I Cas Addresses J Reading HAory Transaction History Bills co is MoyeRVCitt PAP Deposits l Meter Readkv Contact j Equipment ppi 5uar I oalujPpS Callext ares } copectio s Transactions d Dktonnect AgancylBankruptey j Arrangamants N&Jces i' Exemptbns Crer9 PatkY4 Actions i!r wT, ; .System : .., + tk�r r M �u sTcrtaf # .: .,� Date Descroon5 Amount Cre& Posits Aocou t AequMed J Saryiee Addre%s ' 3 �:d Credit Ratings CIS Infinity tracks each individual' s credit rating using a credit point system. The credit rating system is easily configured and can be tied to transaction codes such as NSF checks or collection actions such as notices or disconnections . A user can also manually adjust the credit rating if the user feels the customer' s credit rating should be increased or decreased . Indian River County , FL 20 ADVANCED as 'k i L D 'r g 1t w 4I T ¢ M S Automatic Write Offs Additional features within the collections module include the ability to write-off accounts, add bankruptcies and send overdue accounts to a collections agency for follow- up . Once the parameters for you local business practices have been configured within CIS Infinity, users can automatically write-off accounts using the write-off pick-up routine. wdte�OfflCollection AgencyRoutine MLv Enter date for WTjte "0ffS Batch Type Indian River County , FL 21 ADVANCED U `T ILtY Y 5 YS t iI Service Order automation Managing service orders is a key part of any utilities business . CIS Infinity provides the functionality to make this happen smoothly and effectively. It can initiate work, track work through a pending order process, update orders, and view historical orders; both service and meter based . More importantly, the service order workflow can be fully automated - CIS Infinity can automatically issue a service order in response to a variety of events, including billing exceptions, collections activity, and so on . Information about service orders related to an account is available for viewing and editing in the Service Orders tab. The user responsible for creating the order is tracked along with the name of the user to whom the order has been assigned . �2' DEMO V3 - Customer Account inquiry ,.. 'Trw ��lwiq b � . a Zi '� a c " ' 00178799 616406066 05108 2006 04 . 17 53 - Customer 1701777 }} Balance, $21034 Active llesidantiat Account 816408066 Deposit : JI ' U'htti@Y VENUS WILLIAMS � Last BiA' $210414 Due 0412010n Credit is Excaert 107 7 TENN15N, 1232345 1AVE' plan. Va 'ti�e - Auto DeNt USERS CaN7�ERENCE}17T1LITY No Tmsics to be completed on file AM7r3Wt1 } Next; $210. 14 on the 0400 DC06JDCB06 Customer j' SarvrceAddrmss d Custorror/Amurit j Services Addresses j ReadkaglHistory Transaction Hstory Biles Conananes, MI BVOut � PAP Deposits Maker Readalg Cartact Equ anent 1 SuPPOW j LoansjPaS . Coliectiore Mail All ; Notes Tdsks Letters ser'dce Orders Contacts Inquiries Schad* aMAO Attaetiments �# ' ' SarvxerFYge 5ervrceMessaga As7kt>>�e npbted 4atejTNneClosod Ca Ylnatk Ptl1 . �F1�k ksar 99 ...,,....,� ...: Progress Notes Completed Notes r ShcwCo _ 3� SmYitQbted Cared how Indian River County , FL 22 ADVANCED 0 t � L t 'r v S .% x -r k M s Also, all service orders can be tracked, organized, and edited using the Service Order Management screen. DEMO V3 Service Order 5.. .. ' �a � ;�', x Service Order Details Progress f Completion Notes CustomerlItAccotrt Details Appointment List Service Order Type Service Order # Assigned to Created Service Message D*e Time Created f AM Printed By, Print Date 1 DatteejTinePrwcedy zjr Selected Mater(s) 1 Cased By 3 Oate lTime Closed Action iService Request # Indian River County , FL 23 ADVANCED UTILITY I * I $c " s Payment Arrangements CIS Infinity allows payment arrangements to be tracked on an account. Arrangements can be made for a single payment for the overdue amount or for multiple payment arrangements until the total arrears owing is paid off. Users are notified if any payment arrangements are broken so you can take the appropriate action if a customer fails to meet their payment obligations . * Custornier Account Arranfreplents Group f � r Date/Time Create $® arrareements stirtiry on j j ygtjth 0 rxfi+/!flr_`nt CYrLl"£j � o� A)k Glide 4s for a tow amount of � a!/ 0., 7� dV nett egcWy Date of Arrangement ort 1*0 W&Vementis � 504 00 ... 1 zn°pef-Qft�t Arranot�t Amount Paying At Procw cwow +rovdw;vt rangy +rocess�tg _ Fag€R�ent tlwa3 . . •� 6rorg� Status .... � ':. it of.Ah',angeorenls W ArrwVerent Statvs j i.� ® Y „m,.�...w.. ...�....,. Group Toth _ � .. : CNt;`er ce ... .�.... ALtuaiPaym�St I VM ' / Y Arrangement& In Grail y r. r ,, ' Mone _- n MEMO s F � Exemptions The Collections module within CIS Infinity allows a user to exempt specific customers from collections actions . Customers can be made exempt from all collection action or be exempt from specific collection actions such as notices, disconnects or penalty charges . Indian River County, FL 24 ADVANCED Customer Contact When customers call you, they expect their Customer Service Representative to have knowledge of all correspondence with that customer. The Contact tab is available on the Main Customer Service Form. Not only is there a record of historical transactions, but newsletters, notes, and service orders may be generated and tracked . DEMO V3 Customer Account Inquiry ■ k Customer: UU175752 8sianCe; $tJ,0t1 fi �+ctve ResxiarEVal Account; 016407421 Deposit, $11,00 t�waver TMaveCA 04/1U/06DR NO � Last Cruet is Excafient (tz� ag 22 DW t5am4 [ llSER'SCC fREf JIJTILITY� No Tasks to be completed W flip : .. .,42 45 Next* R7 $J Customer SMICa Address Customw/,AccoLst Services Addresses Readkrg': Flory Transaction Wtory Bik Comments Moue 1n7W FAP Deposih mew Reac&nj Contact � Equipment � stww �, toairlsj' w � cctuedicms � Mao AM Notes � Taslo f tetters ', 5ervkeOdors Caruacts � Tnquhies � 5046* entail Attachments 50 # gate orc r Type sary pe Messes flrkit pate a1p>fetetl i > C C_' 9iCbg lr# at , �, i Progress Notes Completed Motes # -� � �" 5FttutiCom�eted 3 Shaw Calxew The comprehensive, integrated Contact Management system in CIS Infinity allows users to assign tasks and automatically generate them for many aspects of their business, creating a tool that supervisors and managers can use to manage workflow. All contact with a customer is available from one tab including notes, tasks, payment arrangements, letters, service orders, notice history, contact history and inquiry history . CIS Infinity supports and tracks all correspondence . It automatically imports customer information into your word processing program for the creation of individual letters or for the generation of form letters . The software allows you to identify and track customers independent of the service address . New move-ins, or move-outs can be identified and procedures are in place to then process these accounts . Detailed account summaries and account listings with drill down capabilities are available within the system. Each account may be defined as a member of a special group . These groups may be billed independently . Indian River County , FL 25 ADVANCED service Address Management CIS Infinity separates the customer account number from the service address number. Combined they represent the complete customer account. Separated they allow information about the service address to be maintained with the building or premises. With the automated contact management system in CIS Infinity, the move in/ move out process is simplified . With the completion of a move in/ move out entry on CIS Infinity, the meter reading is automatically scheduled, the necessary service orders are generated and all information for processing deposits and final bills are prepared . DEMO Y3 W7mvi lig -- gi iKl �. � e7l. alit '` i „, *ya A .- ,� r�.. 00178752 81640792 ( 05�08�2D06 04: 28: 26 2' ML Gustomar 00170752 mei WOO � �Atva � tp5idar�l Accourti. 816407421 Dapositr $0.00 Owner Moue W 041k 1106 22 u Nu? Cask ii 22 Credit is Excellent (0) Mani None U%WS (:0W J2E 4WuTxM No Tashi: to be corst$eted on PAe 122 345 Nexti DC07fDC807 _ g Deposits motor Ro&*V contact Equiomoo Supplier Lo mspl]$ I 'lolleckigns ! Map Custmr r 5ervlea k kes� CU$t0W1ACi*UAt SOVICes. Addresses Read V l+4ory 7rmnsacwn Wtwy 9Es Comments hie IRj4ut PAP ��.. ,!- ��� iiP,rx�IX, , ,, l;®QtNam4'' s� ty�e� ku ✓" t� .i2r'a-.�,,,� Tu>yai CitytyBlage _ _ ` tel5tatecj7 Gcuie oi�t Parcel # Lot # Parcel ID u 4 OW Aunt # Dimctian lr strucWs Nearest weaBler Stag insl obonorder i .. internal Map Coerc�ttes Tax District ., .�_. . ._ im"al Map Roforence Number " Structure Type GPS Longitude Structure Size Land Lot Size W WS,Laktwe Zone Property Value , x Defau t Auto Moye In Custaruer# w Z;Set Auto Name:=F � Indian River County , FL 26 ADVANCED Inventory Management CIS Infinity offers an inventory management module that connects your inventory to every part of your business, from billing for a service based on the meters installed at the service address, to mass additions and updates of your meter inventory . Detailed information about each meter installed is available from the main customer service form, with the ability to add, change out or remove a meter at an account. Through the automated link to the Contact Management module, CIS Infinity generates service orders for re-verification or repairs and produces reports for service orders and replacements . The Inventory Inquiry functionality in CIS Infinity provides a detailed view of each meter including installation history, test history and a link to the account at which the meter is currently installed . It also provides the ability to make broad changes to your meter inventory, from mass additions to issuing multiple testing service orders on a filtered list of meters . Indian River County , FL 27 ADVANCED OITILIVY s V 5 '7> ie M s Usage Management CIS Infinity is used in over 85 sites throughout North America to effectively manage usage. At each of these sites an interface has been developed with the meter reading systems including hand-held, automated meter reading systems, and time-of-use systems. CIS Infinity has the ability to capture and track consumption-based usage based on the passage of time as well as measured flow . The system also validates consumption, processes reads and tracks unauthorized use. DEM013 IN Customer Account Inquiry M IN ' ` NA R -� d 00178780 816407996 05108J2006 04 : 31 : 36IN r ry Customer , 0017876CI ' 6af ca€ 383,44 elti n Residenta� Account; 816407996 dt�a7Sit:' 37,00 Qwnar WEND':' WSAP Last Bid: 333,44 Due 021tld G6 refit is ExceNer 'fps ; 900 LVOQD81NE Pkn None UTLIT1 No Tasks to be, come lead on file ANYTQWN, _ 12$4$ cz tddXE 1iCp5 pCpr1"a Deposits Meter Read kV Contact „ N Equipmealt Sups er Loens/p45 j Cnlfedrorn ' Map , Customer Service Address 8 CustQr"Wjkcoumt SwYkes Addresses Read",Mlstery � Transaction tsstary Ok Comments � Move k40ut PAP „1 J Electric Wet:a r��`} , [p11 IN 4i IN' NS 4 E IN � tN NIZ N' � I � INIIII Z l IN IN, ININ IN N% Z INININ V N 11 WIN f " IN IN INI ININ3NNW IN INN NN 11 I IN IIINNN� a aIN .¢�rI IN IN I I IN ��� I a F . .�w �. = t 4a ' rf IN N IN N NN I IN IN% NN4 WW NZ NII aa x ,. I NNW c �e � � a - v yawv Indian River County , FL 28 ADVANCED 0 t 1 L. 4 7 Y S Y b T r +Y S Security Security setup is similar to Microsoft NT security . System administrators create user identifications and users can belong to one or more groups . Objects in CIS Infinity can be restricted by user id, or by group. The first level of security in CIS Infinity is the ability to completely configure the user' s menus and items on menus . If you do not wish to give a user access to a form you can simply not place the form on the user' s menu . System Administrators can pre-define a series of menus that are common, and those menus can be placed on the users menu. Each user' s menu does not be to be defined from scratch and could simply have the pre-defined menus on them. Each item that can be added to the users menu comes with a pre-defined description from Advanced , these descriptions can be customized by the System Administrators to suit your needs and terminology . Security in CIS Infinity is object based rather then field and table based . This allows system administrators to secure not only secure fields, but objects such as buttons and pick lists . You can secure anything you see on the forms of CIS Infinity rather then just restrict users' access to fields or tables . Objects that can be restricted in CIS Infinity Include: • Fields • Forms • Pick lists (entire pick list or selected items in the pick lists) • Accounts (you can restrict access to particular customers' accounts by user id or by group) • Batch of Cash (only cashier can use their own batch) • Billing Batch • Buttons on forms (restrict users or groups from functions on forms) Restrictions on objects include read only, visible to user, deletion, addition and more. Security options differ based on the type of object. For example, entire forms can be made read- only or you can restrict the user to editing current information but they cannot add or delete . Indian River County, FL 29 ADVANCED r � I•teM Descrrt Lustomea Account IngUirY - Last Name Attached Document 111w serPt7iJ(3i. + # L Add 2 _ CIS infinity User a• , �e �Access +bowed t0* Field Etat A#Powed DoI t Ault fold Custom Field Setup This image illustrates some options for securing a field in CIS Infinity: • Access Allowed - Choosing this will restricted the user from seeing or editing the field . This can be used to remove fields from the form that you do not utilize as well as restrict access to fields from users who do not need access, for example, Bank Account number. • Edit Allowed - This will leave the field visible to the user, but restrict editing the value in the field . • Selectable Field -- Since CIS Infinity contains Adhoc query and Adhoc reporting capability, the Selectable field restriction prevents users from being able to use the field in an Adhoc query or Adhoc report. Auditing Aside from restrictions, Security also provides the System Administrator access to place auditing on any data field in CIS Infinity . Toggling the Audit/ Do Not Audit Field button will enable tracking of the changes, additions and deletions of this field at the middle data access layer of CIS Infinity. Once auditing is placed on a field, end users can also view modifications to these fields Indian River County, FL 30 ADVANCED Modules CIS Infinity has unmatched functionality, which means you can automate repetitive tasks, put paper-based processes online, and improve your revenue stream, all without expensive customization. CIS Infinity includes the modules listed in the table below standard. CIS Infinity is a fully integrated customer information and billing solution . Modules and Sub- Modules • Alerts / Action Financial Reports • Advanced Reports Inventory Management • Billing Backflow Device Auto Final Bill Electric Meter Bill Re-print Gas Meter Bill Journal Instrument Transformer Cancel-Re-bill Process Key Management Cycle Billing Propane Tank Estimating Solid Waste Exceptions Streetlight Final Billing Water Heater Pre-Exceptions Water Meter Regular Billing Transformer/ Loading Manual Billing Loans Flat Rate Billing Memberships Service Add / Remove Meter Reading • Cash Register Move In / Move Out Bill Payment Multiple Receivables Credit Card Authorization New Services OCR/ Barcode Scanning Payment Processing Receipt Printing Adjustments Sundry Payments Bank File Import • Collections Deposits Arrangements Payments Assistance Agency Penalties Bankruptcy Post Dated Checks Credit Rating Third Party File Import Disconnect/ Reconnect • Period End Routines Late Charge / Discount Point of Sale Notices Post- Date Inquiry • Pre-Authorized Payment Write-Offs • Rate Management 3rd Party Notification Scheduler Contact Management Service Orders • Correspondence Management Security • Customer Service Inquiry Indian River County , FL 31 AD V A Pali C lE o AJ 'i 1 L1Y Y 9Ts T r. " s Report Writer Crystal Reports v . XI is embedded in CIS Infinity . Users can take advantage of this feature to create over 200 standard reports, and virtually unlimited ad-hoc reports . Advanced recommends that a few key " report-generating" users purchase Crystal Reports to allow them to format reports for presentation purposes . Toolsets All business processes can be configured using control tables in CIS Infinity . That is Advanced avoids custom coding in favor of sophisticated configuration tools, so that implementation is faster, cheaper, and reliable. Client specific modifications are built into CIS Infinity and scheduled as a part of the Update and Upgrade process . All modifications and Client Specific modifications are " turned on" or " turned off' via control files. This ensures that clients are not forced to use functionality that it not relevant to them. Third - Party Products CIS Infinity does not require any third-party applications to operate other than Oracle or SQL database software . Hosting services and support Advanced would be committed to providing the County with CIS Infinity and professional services for a successful implementation of its new utility billing software. The software and services are the same whether the County chooses an onsite implementation or a hosting solution . If the County selects the hosting option our partner Global Water Resources (Global) would provide the necessary services. For additional information about Global please refer to the section entitled Global Water Hosting Solution on page 175. Indian River County , FL 32 ADVANCED 14iI Y 9 T 7 eM9 5 . 6 Firm Experience and Qualification Answer the following questions and provide the necessary documentation for each item listed below: 5.6. 1 Background a. Specify the number of years that the Proposer has been in the software business for the government and utilities sector. Advanced Utility Systems Corporation was established in 1997 to provide Customer Information and Billing services exclusively to utilities and municipalities . b. Specify the total number and functions of employees in the Proposer's utility sector, department or division; number of employees in Support (serving the utility sector only); and the number of employees in Research & Development (serving the utility sector only) . Our focus has always been solely on the utility industry and therefore is better suited to working with a utility versus a company that diversifies its business interests . As shown below, Advanced invests heavily in developing, testing, implementing and supporting CIS Infinity . Our corporation is focused only on adding value to your utility billing solutions . Professional Services 31 Support 6 Research and Development 14 Sales & Marketing 7 Executive Management 1 C. Specify the amount of research and development dollars dedicated to the government sector. We invest 17 % of our net revenue into Research and Development. Indian River County , FL 33 ADVANCED UTILITY S v b Y C " S d. Include a Dun and Bradstreet report for your company. Indian River County , FL 34 be ide.with Cwaf&nce Business Information Report Reference : bernie * IN DATE * 25 - 397 - 0487 LAST FULL REVISION : MAR 18 2008 MOST RECENT UPDATE : MAY 07 2008 Constellation Software Inc RATING - - 20 Adelaide St E Suite 1200 SUMMARY Toronto ON M5C 2T6 CONTROL YR 1995 SALES F 1481195 , 129 WORTH ( 69 , 382 , 935 ) EMPLOYS 1634 ( 9 here ) RECORD Clear TREND Up OPERATION Holding company SIC 6711 7372 TEL : 416 861 - 2279 FAX : 416 861 - 2287 Mark Leonard , Pres PAYMENTS D &B Canada receives millions of payment experiences each year . We enter these new and updated experiences into D&B Reports as this information is received . Below is a summary of the company ' s payments , segmented by the amount of credit extended . TOTAL HIGH CREDIT AMOUNT NUMBER AMOUNT DISCT - - - - DAYS SLOW - - - - IN FILE : OF EXP ( $ ) PROMPT 1 - 30 31 - 60 61 - 90 91 + 12 months ending Apr 2008 21 68600 96 4 0 0 0 3 months ending Apr 2008 6 13900 100 0 0 0 0 Credit extended : $ 100 . + 0 0 0 0 0 0 0 ( $ 000 ) $ 50 - 99 . 9 0 0 0 0 0 0 0 $ 15 - 49 . 9 0 0 0 0 0 0 0 $ 5 - 14 . 9 5 40000 100 0 0 0 0 $ 1 - 4 . 9 9 25500 90 10 0 0 0 less than $ 1 . 0 7 3100 99 1 0 0 0 Trade at net terms 11 11100 77 23 0 0 0 Trade at discount 0 0 0 0 0 0 0 Cash Experiences 0 0 Placed for Collection 0 0 Unfavourable Comments 0 0 Note : In some instances , payments beyond terms can be the results of overlook - ed invoices or disputed accounts . Remember that accounts are sometimes placed for collection even though the existence of debt , or the amount , is disputed . INDUSTRY PAYMENTS Below is a summary of the company ' s dollar - weighted payments , segmented by the suppliers ' primary industries : TOTAL LARGEST - - - - DAYS SLOW - - TOTAL DOLLAR HIGH W/ IN RCV ' D AMOUNTS CREDIT TERMS 1 - 30 31 - 60 61 - 90 91 + Total in D&B ' s file 25 71400 8000 Payment By Industry : 1 LOCAL TRUCKING 5 4500 2500 44 56 0 0 0 2 WHL COMMERCL EQUIP 4 2800 700 100 0 0 0 0 3 COMPUTER PROGRM SVC 2 4000 2000 100 0 0 0 0 4 INTERNATIONAL TRADE 14 60100 8000 100 0 0 0 0 Other Payment Categories : Cash experiences 0 0 0 Payment record unknown 0 0 0 Unfavorable comments 0 0 0 Placed for collection with D&B 0 0 other 0 N /A The highest " Now Owes " on file is $ 2 , 000 . The highest " Past Due " on file is $ 100 . DETAILED PAYMENT EXPERIENCES DATE PAYMENT HIGH NOW PAST SELLING LAST REPORTED RECORD CREDIT OWING DUE TERMS SALE 04 - 2008 Ppt 3500 0 6 - 12 mos 03 - 2008 Ppt 3500 0 4 - 5 mos Ppt 800 800 0 N30 1 mo 02 - 2008 Ppt 3500 0 4 - 5 mos Ppt 2000 900 0 N30 1 mo Ppt 600 400 0 N30 1 mo 01 - 2008 Ppt 3500 0 2 - 3 mos Ppt 600 0 0 N30 1 mo 12 - 2007 Ppt 3500 0 2 - 3 mos Ppt 1500 1500 100 N15 1 mo Ppt 600 600 0 N30 1 mo Ppt - Slow 15 70 70 30 N15 1 mo 11 - 2007 Ppt 8000 0 0 6 - 12 mos 10 - 2007 Ppt 8000 0 0 6 - 12 mos Ppt 2000 2000 0 N30 1 mo Ppt 400 300 0 N15 1 mo Ppt 30 30 0 N15 1 mo 09 - 2007 Ppt 8000 0 0 6 - 12 mos 08 - 2007 Ppt 8000 0 0 6 - 12 mos 07 - 2007 Ppt 8000 0 0 4 - 5 mos Slow 15 2500 400 0 N15 1 mo 03 - 2007 Ppt 700 500 0 1 mo 02 - 2007 Ppt 700 0 0 2 - 3 mos 01 - 2007 Ppt 700 0 0 1 mo 12 - 2006 Ppt 700 700 0 1 mo FINANCE 12 - 31 - 2005 12 - 31 - 2006 12 - 31 - 2007 Fiscal Fiscal Fiscal Consolidated Consolidated Consolidated 000 ' S 000 ' S 000 ' S USD USD USD Current Assets 65 , 286 83 , 203 91 , 213 Current Liabs 81 , 105 99 , 074 156 , 319 Total Assets 158 , 483 186 , 573 267 , 147 Long Term Debt 35 , 933 81683 23 , 946 Tangible Worth ( 40 , 533 ) ( 14 , 155 ) ( 70 , 654 Sales 101 , 146 128 , 789 150 , 910 Net Income 521 ( 11236 ) 11 , 110 Prepared from Financial Statement 12 - 31 - 2007 , Fiscal , Consolidated , USD , 000 ' s . Cash & Deposits 20 , 546 Accts Pay & Accrual 43 , 892 Accts Receivable 47 , 177 Notes Payable 10 , 442 Other Receivables 661 Owing Bank ( s ) 19 , 342 Marketable Security 11217 Taxes 3 , 426 Inventory 21069 Deferred Income 78 , 870 Work in Progress 10 , 839 Income Tax 347 Prepaid Expenses 7 , 608 1 , 096 Current Assets 91 , 213 Current Liabilities 156 , 319 Fixed Assets 81025 Deferred Income Tax 21 , 238 Goodwill 28 , 594 Other Non - Curr Liab 1 , 708 Other Intangibles 128 , 942 Other Liabilities 1 , 000 Other Non - Curr Asst 571 Other Assets 871 Non - Current Receivables 51041 Equity 86 , 882 3 , 890 Total Liabilities 267 , 147 Total Assets 267 , 147 Profit & Loss from statement for the 12 months ending 12 - 31 - 2007 : Sales 150 , 910 . Net income after taxes 11 , 110 . At start amount ( 14 , 155 ) . Net Income 11 , 110 . Dividends 3 , 179 . Extraordinary items 135 . Intangible adjustments ( 64 , 565 ) . At end amount ( 70 , 654 ) . Financial figures in summary section are computed in Canadian currency for credit reporting purposes . Net Worth in Summary Section was computed after deduction of intangibles . 03 - 18 - 2008 the above figures were obtained from public records . Accountant : KPMG LLP CA ' s , Toronto ON . Audited . 03 - 18 - 2008 Jamal Baksh , Director - Finance , referred to the previously submitted figures as still indicative and confirmed ownership and operation details . Lease expires 2009 . PUBLIC RECORD 04 - 28 - 2008 CONSTELLATION SOFTWARE ( U . S . A . ) INC . registered financing statement in favour of BANK OF MONTREAL , AS ADMINISTRATIVE AGENT . Assets covered : book debts . Amount : n / a . ( 644603454 ) 06 - 18 - 2004 CONSTELLATION SOFTWARE INC . registered financing statement in favour of ROYAL BANK OF CANADA . Assets covered : book debts . Amount : n / a . ( 606566943 ) HISTORY Public company registered ON law 08 - 23 - 1995 . Business commenced 1995 . Leonard , Mark , Pres , director , chief executive officer . Active with subject since 1995 . In current position since 1995 . 1990 - 1995 Ventures West Management Inc . 11 years of experience in this line of business prior to commencing subject . Anzarouth , Bernard , V Pres . Active with subject since 1995 . In current position since 1995 . 1993 - 1994 Ascom Inc . Miller , Mark , Officer - Operation . Active with subject since 1995 . In current position since 2002 . 1994 - 2002 Trapeze Software Inc . Aune , J Brian , director . Not active in daily affairs . In current position since 2000 . Currently St . James Financial Corporation / Pres . Dent , Stephen , director . Not active in daily affairs . In current position since 2000 . Currently Birch Hill Equity Partners / Chairman of the Board . Mazan , Michael , director . Not active in daily affairs . In current position since 2000 . Currently Birch Hill Equity Partners / Partner . McKinnon , Ian , director . Not active in daily affairs . In current position since 2006 . Currently Acetech Ontario / Director . Melchior , Lisa , director . Not active in daily affairs . In current position since 2005 . Currently OMERS Capital Partners Inc /V Pres . Scotchmer , Stephen R , director . Not active in daily affairs . In current position since 2000 . Currently Manitou Investment Management Ltd/ Director . Young , John , director . Not active in daily affairs . In current position since 2004 . Currently OMERS Capital Partners Inc /V Pres . OPERATION 6711 0002 Engaged as holding company 100 % . 7372 0002 Provides development of computer programs or systems ( software ) . Business peaks : non - seasonal . Principal clients : commercial concerns , governments . Principal territory : international . Exports . Principal selling terms : net 30 100 % . Employs 1 , 634 , ( 9 here ) . ( Employed 1 , 300 last year ) . FACILITIES : Rents 465 sq . m , concrete block building . LOCATION : Central business section . SUBSIDIARIES Harris , N . Computer Corporation , Ottawa ON ( DUNS : 20 - 892 - 7707 ) Trapeze Software Inc , Mississauga ON ( DUNS : 25 - 322 - 5999 ) Jonas , Gary Computing Ltd , Richmond Hill ON ( DUNS : 24 - 910 - 3086 ) Friedman Acquisition Corp , Deerfield IL , USA ( DUNS : 13 - 327 - 8106 ) Emphasys Computer Solutions Inc , Petoskey MI , USA ( DUNS : 10 - 348 - 1966 ) Constellation Home Builders System Corp , Markham ON Constellation Justice Systems , Inc , Fairport NY , USA ( DUNS : 00 - 929 - 0339 ) Constellation Software ( U . S . A . ) Inc , Toronto ON / * * ( 450 / / 999 / 000 ) E E 009 H * * / BMO Bank of Montreal , 100 King St W , Toronto , ON . , Tel : 416 867 5050 . DISCLAIMER: THIS REPORT MAY NOT BE REPRODUCED IN WHOLE OR IN PART IN ANY FORM OR MANNER WHATSOEVER. This report, furnished pursuant to contract for the exclusive use of the subscriber as one factor to consider in connection with credit, insurance, marketing or other business decisions, contains information compiled from sources which D&B CANADA does not control and whose information, unless otherwise indicated in the report, has not been verified . In furnishing this report, D&B CANADA in no way assumes any part of the user ' s business risk, does not guarantee the accuracy, completeness, or timeliness of the information provided, and shall not be liable for any loss or injury whatever resulting from contingencies beyond its control or from negligence. ADVANCED U T t L 1 4 X 4 W S T e M l e. Include a copy of your most current audited financial statements. As a subsidiary of a public company, regulations prohibit us from providing separate Harris financial information; however, we have included our most current audited financial statements of our parent company CSI . Indian River County , FL 42 Consolidated Financial Statements of CONSTELLATION SOFTWARE INC . Years ended December 31 , 2007 and 2006 KPMG LLP Telephone ( 416 ) 228-7000 Chartered Accountants Fax ( 416) 228-7123 Yonge Corporate Centre Internet www. kpmg .ca 4100 Yonge Street Suite 200 Toronto ON M2P 2H3 Canada AUDITORS ' REPORT TO THE SHAREHOLDERS We have audited the consolidated balance sheets of Constellation Software Inc. as at December 31 , 2007 and 2006 and the consolidated statements of operations , deficit , comprehensive income ( loss) and cash flows for the years then ended . These financial statements are the responsibility of the Company's management. Our responsibility is to express an opinion on these financial statements based on our audits . We conducted our audits in accordance with Canadian generally accepted auditing standards . Those standards require that we plan and perform an audit to obtain reasonable assurance whether the financial statements are free of material misstatement . An audit includes examining , on a test basis , evidence supporting the amounts and disclosures in the financial statements . An audit also includes assessing the accounting principles used and significant estimates made by management , as well as evaluating the overall financial statement presentation . In our opinion , these consolidated financial statements present fairly, in all material respects , the financial position of the Company as at December 31 , 2007 and 2006 and the results of its operations and its cash flows for the years then ended in accordance with Canadian generally accepted accounting principles . k 0 lip Chartered Accountants , Licensed Public Accountants Toronto , Canada March 3 , 2008 CONSTELLATION SOFTWARE INC . Consolidated Balance Sheets ( In thousands of U . S . dollars ) December 31 , 2007 and 2006 2007 2006 Assets Current assets : Cash $ 19 , 796 $ 25 , 807 Restricted cash ( note 4) 750 858 Short-term investments and marketable securities available for sale ( note 5 ) 11217 3 , 320 Accounts receivable 47 , 177 32 ,655 Work in progress 10, 839 13 , 189 Inventory 21069 11434 Prepaid expenses and other current assets 71608 4 , 746 Investment tax credit receivable 661 41 Future income taxes ( note 15) 11096 19153 91 , 213 83 , 203 Property and equipment ( note 8) 81025 6 , 385 Future income taxes ( note 15) 3 , 890 31429 Notes receivable ( note 6) 3 ,490 - Share purchase warrants ( note 6) 571 - Investment tax credit receivable 11551 547 Other long-term assets 871 38 Intangible assets ( note 9) 128 , 942 66 , 085 Goodwill ( note 10) 28 , 594 26, 886 $ 267 , 147 $ 186 , 573 Liabilities and Shareholders ' Equity Current liabilities : Bank indebtedness ( note 11 ) $ 19 , 342 $ - Accounts payable and accrued liabilities 43 , 892 37 , 024 Acquisition holdback payments 10,442 41797 Deferred revenue 78 , 870 56 , 190 Income taxes payable 31426 12063 Future income taxes ( note 15) 347 - 1562319 99, 074 Future income taxes ( note 15) 21 , 238 81048 Acquisition holdback payments 1 , 000 231 Other long-term liabilities 11708 404 Shareholders' equity : Capital stock ( note 12 ) 99, 283 99 , 283 Shareholder loans ( note 13 ) ( 11915) (21135 ) Accumulated other comprehensive loss ( note 23) ( 31237) (31152 ) Deficit ( 7 ,249) ( 15 , 180) 86, 882 78 , 816 Commitments ( note 20) Contingencies ( note 21 ) Guarantees ( note 22 ) $ 267 , 147 $ 186 , 573 See accompanying notes to consolidated financial statements . 1 On behalf of the Board : " Michael Mazan " "Mark Leonard " Director Director 2 CONSTELLATION SOFTWARE INC . Consolidated Statements of Operations ( In thousands of U . S . dollars , except per share amounts ) Years ended December 31 , 2007 and 2006 2007 2006 Revenue $ 243 , 023 $ 210 , 759 Cost of revenue 92 , 113 81 , 970 150 , 910 128 , 789 Research and development 36 , 965 32 , 821 Sales and marketing 287666 259942 General and administration 44, 127 39 , 183 Depreciation 39117 21943 112 , 875 1009889 Income before the undernoted 38 , 035 27 , 900 Appreciation in common shares eligible for redemption ( note 12(d ) ) — 10 , 093 Amortization of intangible assets 22 , 364 17 , 090 Other expenses 14 17970 Gain on sale of short-term investments , marketable securities and other assets ( 11369 ) ( 286 ) I nterest income ( 508 ) ( 286 ) Foreign exchange loss (gain ) 21466 ( 595 ) Income ( loss ) before income taxes 15 , 068 ( 86 ) Income taxes ( recovery) ( note 15 ) : Current 41273 11421 Future (315 ) ( 271 ) 31958 11150 Net income ( loss ) $ 11 , 110 $ ( 17236 ) Income ( loss ) per share ( note 16 ) : Basic $ 0 . 53 $ (0 . 06 ) Diluted 0 . 52 ( 0 . 06 ) Weighted average number of shares outstanding ( in thousands ) ( note 16 ) : Basic 21 , 110 209810 Diluted 21 , 192 20 , 810 Number of shares outstanding at the end of the year ( in thousands ) 21 , 192 219192 See accompanying notes to consolidated financial statements . 3 CONSTELLATION SOFTWARE INC . Consolidated Statements of Deficit ( In thousands of U . S . dollars) Years ended December 31 , 2007 and 2006 2007 2006 Deficit, beginning of year $ ( 157180 ) $ ( 12 , 623 ) Net income ( loss ) 11 , 110 ( 1 , 236 ) Dividends ( 31179 ) ( 11381 ) Refundable taxes and other - 60 Deficit, end of year $ ( 71249 ) $ ( 15 , 180 ) Consolidated Statements of Comprehensive ( Loss ) ( In thousands of U . S . dollars ) Years ended December 31 , 2007 and 2006 2007 2006 Net income ( loss ) $ 11 , 110 $ ( 11236 ) Other comprehensive income ( loss ) ( 85 ) - Comprehensive income ( loss) $ 11 , 025 $ ( 17236 ) See accompanying notes to consolidated financial statements . 4 CONSTELLATION SOFTWARE INC . Consolidated Statements of Cash Flows ( In thousands of U . S . dollars ) Years ended December 31 , 2007 and 2006 2007 2006 Cash flows from operating activities : Net income ( loss ) $ 11 , 110 $ ( 11236 ) Adjustments to reconcile net income to net cash flows from operations : Depreciation 31117 21943 Amortization of intangible assets 22 , 364 17, 090 Accretion interest ( note 6) 61 — Appreciation in common shares eligible for redemption — 10 , 093 Deferred compensation — 400 Future income taxes ( 315) (271 ) Gain on sale of short-term investments , marketable securities and other assets ( 11369) (286) Unrealized foreign exchange (gain ) loss 21300 (660) Change in non-cash operating working capital ( note 19) (21348) 556 Cash flows from operating activities 349920 289629 Cash flows from financing activities : Increase (decrease ) in other long-term liabilities 521 ( 278 ) Increase in bank indebtedness 19, 342 — Credit facility financing fees ( note 11 ) ( 549) — Dividends ( 31179) ( 11381 ) Distributions to common shares eligible for redemption — (471 ) Issue of common shares eligible for redemption , net of shareholder loans — 31806 Redemption of common shares eligible for redemption — ( 20 ) Issuance of shareholder loans ( note 13) (447) — Repayment of shareholder loans ( note 13 ) 667 2 , 975 Repurchase of phantom shares — ( 11657) Return of capital — (637) Cash flows from financing activities 16 , 355 21337 Cash flows from investing activities : Acquisition of businesses , net of cash acquired ( note 7 ) (52 , 290) ( 199331 ) Investment in VCG Inc. ( note 6) (41000) — Additions to short-term investments , marketable securities and other assets ( 801 ) ( 2 , 850) Proceeds on sale of short-term investments , marketable securities and other assets 41144 748 Decrease ( increase) in restricted cash 108 (858 ) Decrease in other assets 253 202 Property and equipment purchases (21997) (29255) Cash flows used in investing activities ( 55 , 583) ( 24 , 344 ) Effect of currency translation adjustment on cash and cash equivalents ( 11703) 900 Increase (decrease) in cash and cash equivalents (6 , 011 ) 7 , 522 Cash , beginning of year 25, 807 18 , 285 Cash , end of year $ 19, 796 $ 25 , 807 Supplemental cash flow information : Income taxes paid $ 2 , 649 $ 21230 Interest paid 517 251 Interest received 11025 575 5 See accompanying notes to consolidated financial statements . 6 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 Constellation Software Inc . ( the "Company" ) , through its subsidiaries , is engaged in the development , installation and customization of software relating to : public and para transit operators , school transportation and administration , utilities , local government, law enforcement, public housing , production homebuilders , private clubs , general construction , healthcare food services , and manufacturing , and in the provision of related professional services and support . 1 . Significant accounting policies : ( a ) Basis of consolidation : The consolidated financial statements include the accounts of the Company and its subsidiaries , all of which are wholly owned . All significant intercompany transactions and balances have been eliminated . During the year, the Company completed certain acquisitions as described in note 7 to these consolidated financial statements . The results of operations of these acquired companies have been included in these consolidated financial statements from the date of acquisition . ( b ) Revenue recognition : The Company earns revenue from licencing its products and providing related services , including professional services , maintenance and hardware . The Company recognizes product revenue when it has an executed licence agreement , the software product has been delivered , the amount of the fee to be paid by the customer is fixed and determinable , and collection of the related receivables is deemed probable . Typically , software licence agreements are multiple element arrangements as they may also include maintenance and professional services . The Company evaluates these contracts to determine whether the professional services are essential to the functionality of the software . Revenue from arrangements that involve professional services that are not essential to the functionality of the software is allocated to each element based on their relative fair values and recognized when the above-noted revenue recognition criteria have been met for each element. Revenue from the licence of software products involving significant implementation or customization essential to the functionality of the Company's product is recognized under the percentage-of-completion method using labour hours as a measure of progress toward completion . Provisions for estimated contract losses are recognized in the year the loss becomes probable and can be reasonably estimated . 7 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 1 . Significant accounting policies (continued ) : Professional services revenue is recognized as such services are performed . Maintenance and warranty revenue is recognized ratably over the term of the related maintenance agreement, which is normally one year. The timing of revenue recognition often differs from contract payment schedules , resulting in revenue that has been earned but not billed . These amounts are included in work in progress . Amounts billed in accordance with customer contracts , but not yet earned , are recorded as deferred revenue . Revenue from hardware sales is recognized upon successful installation or delivery of the product . ( c) Property and equipment: Property and equipment are recorded at cost. Depreciation is calculated using the following methods and annual rates : Asset Basis Rate Computer hardware Declining balance and straight line 25% - 33% Computer software Declining balance and straight line 25% - 100 % Furniture and equipment Declining balance and straight line 20% - 30% Leasehold improvements Straight line Shorter of the estimated useful life and the term of the lease (d ) Translation of foreign currency: The Company's functional currency is the U . S . dollar. The Company translates transactions denominated in foreign currencies other than the U . S . dollar at the exchange rates in effect on the transaction dates . Monetary assets and liabilities of the Company denominated in foreign currencies are translated into U . S . dollars at the exchange rates prevailing at the balance sheet date . Non -monetary assets and liabilities are translated at historical exchange rates . Exchange gains and losses resulting from transactions denominated in currencies other than the U . S . dollar are included in the results of operations for the year. 8 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 1 . Significant accounting policies ( continued ) : (e ) Income taxes : The Company uses the asset and liability method of accounting for income taxes . Under the asset and liability method , future tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases . Future tax assets and liabilities are measured using enacted or substantively enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled . The effect on future tax assets and liabilities of a change in tax rates is recognized in income in the year that includes the date of enactment or substantive enactment . The Company records an income tax expense or recovery based on the income earned or loss incurred in each tax jurisdiction and the substantively enacted tax rate applicable to that income or loss . In ordinary course of business , there are many transactions for which the ultimate tax outcome is uncertain . The final tax outcome of these matters may be different from the estimates originally made by management in determining the Company's income tax provisions . The Company recognizes a tax benefit when it is more-likely-than-not based on the Company' s best estimate of the amount that will ultimately be paid . A change to those estimates could impact the income tax provision and net income . (f) Stock-based compensation : One of the Company's subsidiaries issued stock appreciation rights under a Phantom Share Plan . The Company measured compensation cost in the amount by which the current fair value of the underlying stock exceeded the exercise price on the balance sheet date prior to exercise , forfeiture or expiration . During 2006 , the Company repurchased all outstanding stock appreciation rights . ( Note 14) ( g ) Research and development : Research expenditures are expensed as incurred . Development costs are expensed in the year incurred unless management believes they meet the criteria set out under Canadian generally accepted accounting principles for deferral and amortization . To date , no development costs have been capitalized . 9 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 1 . Significant accounting policies (continued ) : ( h ) Investment tax credits : Investment tax credits are accounted for as a reduction of the related expenditure for items of a current expense nature or as a reduction of property and equipment for items of a capital nature when the Company has reasonable assurance that the credit will be realized . As at December 31 , 2007 , investment tax credits receivable totalled $2 , 212 (2006 - $588 ) and for the year ended December 31 , 2007 investment tax credits received totalled $ 1 , 399 ( 2006 - $ 158 ) . ( i ) Investments : Investments over which the Company does not have significant influence are classified as available—for— sale and are recorded at fair value . Q ) Goodwill : Goodwill is the residual amount that results when the purchase price of an acquired business exceeds the sum of the amounts allocated to the tangible and intangible assets acquired , less liabilities assumed , based on their fair values . When the Company enters into a business combination , the purchase method of accounting is used . Goodwill is assigned as of the date of the business combination to reporting units that are expected to benefit from the business combination . Goodwill is not amortized but instead is tested for impairment annually or more frequently , if events or changes in circumstances indicate that the asset might be impaired . The impairment test is carried out in two steps . In the first step , the carrying amount of the reporting unit , including goodwill , is compared with its fair value . When the fair value of the reporting unit exceeds its carrying amount , goodwill of the reporting unit is not considered to be impaired and the second step of the impairment test is unnecessary. The second step is carried out when the carrying amount of a reporting unit exceeds its fair value , in which case , the implied fair value of the reporting unit's goodwill , determined in the same manner as the value of goodwill is determined in a business combination , is compared with its carrying amount to measure the amount of the impairment loss , if any . The Company has tested goodwill for impairment at December 31 , 2007 and 2006 , and determined that no impairment in the carrying value of these assets existed . 10 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 1 . Significant accounting policies (continued ) : ( k) Intangible assets : Intangible assets acquired individually or as part of a group of other assets are initially recognized and measured at cost. The cost of a group of intangible assets acquired in a transaction , including those acquired in a business combination that meet the specified criteria for recognition apart from goodwill , is allocated to the individual assets acquired based on their relative fair values . Intangible assets with finite useful lives are amortized on a straight-line basis over their useful lives . The estimated useful lives of intangible assets , which are reviewed annually, are as follows : Technology assets 4 to 12 years Non -compete agreements 5 years Customer assets 3 to 12 years Trademarks 15 years Backlog 1 year Contract related assets 2 years ( 1 ) Long -lived assets : Long-lived assets , which comprise property and equipment and intangible assets , are amortized over their useful lives . The Company reviews long-lived assets for impairment annually or more frequently, if events or changes in circumstances indicate that the carrying amount may not be recoverable . If the sum of the undiscounted future cash flows expected to result from the use and eventual disposition of a group of assets is less than its carrying amount , it is considered to be impaired . An impairment loss is measured as the amount by which the carrying amount of the group of assets exceeds its fair value . At December 31 , 2007 and 2006 , no such impairment had occurred . ( m ) Guarantees : The Company is required to disclose significant information about certain types of guarantees that it has provided , including certain types of indemnities and indirect guarantees of indebtedness to others , without regard to the likelihood of whether it will have to make any payments under the guarantees . 11 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 1 . Significant accounting policies (continued ) : ( n ) Common shares eligible for redemption : Prior to its initial public offering in May 2006 , the Company had certain shares issued and outstanding whereby the shareholders had the right to sell the shares to the Company in accordance with the provisions of the respective shareholder agreements . Historically, these shares were presented as a liability on the Company's balance sheet. The liability was measured at each balance sheet date at its estimated redemption amount . Appreciation and depreciation resulting from the remeasurement of the liability were recognized in the Company's statement of operations . The redemption features of these shares were eliminated with the completion of the initial public offering and are no longer presented as a liability on the Company's consolidated balance sheet ( note 12(c) ) . ( o ) Use of estimates : The preparation of financial statements requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenue and expenses during the year. Actual results could differ from those estimates . Accounts receivable are stated after evaluation as to their collectibility, and an appropriate allowance for doubtful accounts is provided where considered necessary. In connection with revenue recognition and work in progress , the Company is required to make ongoing estimates of the amount of revenue and costs of long-term projects to customize and install software . The Company makes these assessments by measuring labour costs incurred to date and estimating the labour costs to be incurred over the life of the project. The Company is required to make ongoing estimates of the results of future operations as part of its assessment of the recoverability of goodwill , intangible assets , property and equipment and future income tax assets . Significant changes in the assumptions with respect to future business plans and cash flows could result in impairment of goodwill , intangible assets , property and equipment , and future tax assets . By their nature , these estimates are subject to measurement uncertainty and actual results could differ from these estimates . 12 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 2 . Changes in accounting policies : Effective January 1 , 2007 , the Company adopted retrospectively without adjustment of prior years the recommendations of CICA Handbook Section 1530 , Comprehensive Income ; Section 3855 , Financial Instruments - Recognition and Measurement; Section 3861 , Financial Instruments - Disclosure and Presentation ; Section 3865 , Hedges ; and Section 3251 , Equity. These sections provide standards for recognition , measurement, disclosure and presentation of financial assets , financial liabilities and non -financial derivatives , and describe when and how hedge accounting may be applied . Section 1530 provides standards for the reporting and presentation of comprehensive income , which represents the change in equity from transactions and other events and circumstances from non -owner sources . Other comprehensive income is defined by revenue , expenses , gains and losses that are recognized in comprehensive income , but excluded from net income , in conformity with generally accepted accounting principles . Under the new standards , all financial assets are classified as held for trading , held4o-maturity investments , loans and receivables or available-for-sale categories . Also , all financial liabilities must be classified as held for trading or other financial liabilities . The financial instruments are measured at their fair values , except for held4o-maturity investments , loans and receivables and other financial liabilities , which are measured at amortized cost using the effective interest method . The change in the fair value of a financial asset or financial liability classified as held for trading is included in operations in the period in which it arises , and the change in the fair value of available- for-sale financial assets is recognized in other comprehensive income until the financial asset is derecognized and any cumulative gain or loss is then recognized in operations . As a result of the implementation of the standards , the Company has classified cash as held for trading . Short-term investments and marketable securities have been classified as available4or- sale . Accounts receivable has been classified as loans and receivables . Bank indebtedness , accounts payable and certain accrued liabilities have been classified as other financial liabilities . The Company has not classified any financial asset as held4o- maturity. The remeasurement on adoption to fair value resulted in an increase in short-term investments and marketable securities of $ 1 , 154 and a corresponding increase in accumulated other comprehensive income ( note 23) . All derivatives , including embedded derivatives , that must be separately accounted for, are measured at fair value with change in fair value recorded in the consolidated statement of operations unless they are effective cash flow hedges . As part of the process of implementing these new standards , all contracts signed after January 1 , 2003 , were reviewed to identify 13 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 embedded derivatives requiring separation from the host contract . No material embedded derivatives requiring separation were identified 3 . Changes in accounting policies not yet adopted : The following accounting pronouncements have been released but have not yet been adopted by the Company. ( a ) Capital disclosures : In October 2006 , the Accounting Standards Board (AcSB) issued Section 1535 , Capital Disclosures , which establishes standards for disclosing information about an entity's capital and how it is managed . This standard requires disclosure of: an entity's objectives , policies and processes for managing capital , quantitative data about what the entity regards as capital , and whether the entity has complied with any capital requirements and , if it has not complied , the consequences of such non-compliance . This standard is effective for interim and annual financial statements relating to fiscal years beginning on or after October 1 , 2007 , specifically January 1 , 2008 for the Company . The Company does not expect the adoption of this standard to have a material impact on its financial statements . ( b ) Financial instruments - disclosures : In October 2006 , the CICA issued Section 3862 , Financial Instruments - Disclosures and Section 3863 , Financial Instruments - Presentation , which supersedes Sections 3861 , Financial Instruments - Presentations and Disclosures . Section 3862 places an increased emphasis on disclosures about the risks associated with both recognized and unrecognized financial instruments and how these risks are managed . Section 3862 requires disclosures , by class of financial instrument that enables users to evaluate the significance of financial instruments for an entity's financial position and performance , including disclosures about fair value . In addition , disclosure is required of qualitative and quantitative information about exposure to risks arising from financial instruments , including specified minimum disclosures about credit risk , liquidity risk and market risk . The quantitative disclosures must also include a sensitivity analysis for each type of market risk to which an entity is exposed , showing how net income and other comprehensive income would have been affected by reasonably possible changes in the relevant risk variable . 14 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 3 . Changes in accounting policies not yet adopted (continued ) : This standard is effective for interim and annual financial statements relating to fiscal years beginning on or after October 1 , 2007 , specifically on January 1 , 2008 for the Company . The Company does not expect the adoption of this standard to have a material impact on its financial statements . ( c ) Financial instruments - presentation : In October 2006 , the AcSB approved Section 3863 , Financial Instruments - Presentation , which replaces Section 3861 , Financial Instruments - Disclosure and Presentation . The existing requirements on presentation of financial instruments have been carried forward unchanged to Section 3863 , Financial Instruments - Presentation . This standard is effective for interim and annual financial statements relating to fiscal years beginning on or after October 1 , 2007 , specifically January 1 , 2008 for the Company . The Company does not expect the adoption of this standard to have a material impact on its financial statements . ( d ) International Financial Reporting Standards : The CICA plans to converge Canadian GAAP with International Financial Reporting Standards ( " IFRS" ) over a transition period expected to end in 2011 . The impact on the transition to IFRS on the Company 's financial statements is not yet determinable . ( e ) Goodwill and Intangible Assets : In 2008 , the CICA issued Handbook Section 3064 ( "CICA 3064" ) , "Goodwill and Intangible Assets" . CICA 3064 replaces Section 3062 "Goodwill and Intangible Assets" , and Section 3450 , " Research and Development Costs" . It establishes standards for the recognition , measurement and disclosure of goodwill and intangible assets . This new standard is effective for the Company' s interim and annual consolidated financial statements commencing January 11 2009 , The Company is currently assessing the impact of the new standard . 4. Restricted cash : 15 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 At December 31 , 2007 , the Company has $ 750 held in accordance with an escrow agreement between the Company and the selling parties of Varsity Logistics Inc . a company acquired in October, 2007 . The funds relate to the holdback amount which is payable in the second quarter of 2008 subject to no claims under the representations and warranties of the agreement. At December 31 , 2006 , the Company had $ 858 held in accordance with an escrow agreement between the Company and the selling parties of PG Govern QC Inc . and PG Govern Inc . , an acquisition target . The acquisition was completed on March 1 , 2007 ( note 7) and these funds were applied against the purchase price . 5 . Short-term investments and marketable securities available for sale : At December 31 , 2007 , the Company held investments in three (2006 - three) public companies listed in the U . K . and U . S . , all of which develop and sell software solutions . 2007 2006 Market Market Cost value Cost value Common shares $ 13303 $ 11217 $ 37320 $ 41474 6 . Notes receivable : On June 18 , 2007 , the Company entered into an agreement with VCG Inc . ( subsequently VCG LLC ) to purchase $4 , 000 of senior subordinated secured notes . These notes bear interest at 12 % per annum payable annually in arrears and mature on June 18 , 2012 , at which time the principal sum of $4, 000 is due . In conjunction with these notes , the Company received 1 , 120 , 183 share purchase warrants ( the "Warrants" ) having the right to purchase Preferred Series C- 1 shares convertible into 8% of the fully diluted equity interest of VCG Inc . as of June 18 , 2007 , subject to the terms of the Warrants . The exercise price for the Warrants is $0 . 00007 per share . The Warrants can be exercised at the option of the holder anytime until the expiration date of June 18 , 2017 , 6 . Notes receivable (continued ) : 16 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 The Warrant component of this instrument constitutes a derivative , and thus under Canadian GAAP must be valued separately from the value of the notes . The Company allocated the total consideration paid to the notes and warrants using the residual method . The fair value of the Warrants was determined using the Black-Scholes option -pricing model . On June 18 , 2007 the following assumptions were used to value the Warrants : risk-free interest rate of 4 . 53% , volatility of 89 % , share price of $0 . 51 , expected life of 10 years and zero dividend yield . This resulted in the allocation of $571 to the Warrants and $3 , 429 to the notes receivable . At December 31 , 2007 the assumptions were updated as follows : risk-free interest rate of 3 . 99% , volatility of 89% , share price of $0 . 51 , expected life of 10 years and zero dividend yield . The revised assumptions resulted in no change in the fair value of the derivative . The note component is recorded at amortized cost with an effective interest rate of 14 . 86 % . For the year ended December 31 , 2007 , the Company recorded interest income related to carrying value accretion of $61 (2006 - nil ) . 17 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 7 . Business acquisitions . 2007 ( a ) PG Govern QC Inc . ( " PG On March 1 , 2007 , the Company acquired the assets and shares of PG for net cash consideration of $ 13 , 112 on closing plus a holdback of $2 , 228 resulting in total consideration of $ 15 , 340 . The holdback is expected to be paid in the first quarter of 2008 , subject to no claims under the representations and warranties of the agreement. The acquisition has been accounted for by the purchase method with the results of operations included in these consolidated financial statements from the date of acquisition . The following table summarizes the fair value of the assets acquired and liabilities assumed at the date of acquisition : Assets acquired : Current assets $ 81115 Property and equipment 1 , 030 Other long-term assets 2 212 Technology assets 16 , 694 Customer assets 41346 Backlog 767 33 , 164 Liabilities assumed : Current liabilities 89441 Deferred revenue 79068 Future income tax liability 11533 Other long -term liabilities 782 17 , 824 Total purchase price consideration $ 15 , 340 This acquisition has been allocated to the Public Sector. 18 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 7 . Business acquisitions (continued ) : ( b ) Computrition Inc . ( "ComputritionIf ) : On November 30 , 2007 , the Company acquired the assets and shares of Computrition for net cash consideration of $ 12 , 618 on closing plus a cash holdback of $2 , 000 resulting in total consideration of $ 14, 618 . Half of the holdback is payable in the third quarter of 2008 and the remaining half in the fourth quarter of 2009 , subject to no claims under the representations and warranties of the agreement. The acquisition has been accounted for by the purchase method with the results of operations included in these consolidated financial statements from the date of acquisition . The following table summarizes the preliminary estimate of the fair value of the assets acquired and liabilities assumed at the date of acquisition : Assets acquired : Current assets $ 41283 Property and equipment 131 Intangibles 23 , 320 273734 Liabilities assumed : Current liabilities 11377 Deferred revenue 61856 Future income tax liability 4 883 13 , 116 Total purchase price consideration $ 14 , 618 The Company has determined that it acquired technology , customer relationships and backlog . The Company is in the process of determining the fair value of the intangible assets acquired . This acquisition has been allocated to the Private Sector. 19 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( in thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 7 . Business acquisitions (continued ) : (c ) Other acquisitions : During 2007 , the Company made thirteen other acquisitions for aggregate net cash consideration of $22 , 366 plus cash holdbacks of $6 , 785 resulting in total consideration of $29 , 151 . The holdbacks are payable over a one-year period and are adjusted for any claims under the representations and warranties of the agreements . The acquisitions have been accounted for using the purchase method with the results of operations included in these consolidated financial statements from the date of each acquisition . The following table summarizes the aggregate preliminary estimated fair value of the assets acquired and liabilities assumed at the date of each acquisition : Assets acquired : Current assets $ 117255 Property and equipment 639 Technology assets 157790 Customer assets 53314 Goodwill 11678 Intangibles 18 , 164 52 , 840 Liabilities assumed : Current liabilities 41495 Deferred revenue 12 , 561 Future income tax liability 6 633 23 , 689 Total purchase price consideration $ 29 , 151 On November 30 , 2007 , the Company acquired the assets and shares of Systems & Software , Inc . The Company has determined that it acquired technology, customer relationships and backlog , and is in the process of determining the fair value of the intangible assets acquired . 20 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 7 . Business acquisitions (continued) : 2006 (e) Advanced Utility Systems Corporation : On June 14 , 2006 , the Company acquired the assets and shares of Advanced Utility Systems Corporation for net cash consideration of $ 10 , 063 on closing plus a cash holdback of $ 1 , 631 resulting in total consideration of $ 11 , 694 . On June 14 , 2007 , the Company paid the holdback of $ 1 , 696 , which represented the entire amount owing as there were no claims under the representations and warranties of the agreement . The acquisition has been accounted for by the purchase method with the results of operations included in these consolidated financial statements from the date of acquisition . The following table summarizes the fair value of the assets acquired and liabilities assumed at the date of acquisition : Assets acquired : Current assets $ 21173 Property and equipment 371 Technology assets 91468 Customer assets 750 Goodwill 21956 Liabilities assumed : 15 , 718 Current liabilities 1 , 481 Deferred revenue 1 , 815 Future income tax liability 634 Other long-term liabilities 94 4, 024 Total purchase price consideration $ 11 , 694 Goodwill has been allocated to the Public segment. 21 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 7 . Business acquisitions (continued ) : (f) Other acquisitions : During 2006 , the Company made nine other acquisitions for aggregate net initial cash consideration of $ 7 , 741 plus cash holdbacks of $2 , 725 resulting in total consideration of $ 10 , 466 . The holdbacks are payable over a one-year period subject to no claims under the representations and warranties of the agreements . Holdbacks of $ 1 , 886 were paid during 2007 . The acquisitions have been accounted for using the purchase method with the results of operations included in these consolidated financial statements from the date of each acquisition . The following table summarizes the aggregate fair value of the assets acquired and liabilities assumed at the date of each acquisition : Assets acquired : Current assets $ 11821 Property and equipment 256 Technology assets 13 , 227 Customer assets 1 , 369 Goodwill 210 Liabilities assumed : 16 , 883 Current liabilities 1 288 Deferred revenue 5 , 129 61417 Total purchase price consideration $ 10 , 466 Goodwill has been allocated to the Public Sector. ( g ) 2005 Holdbacks : During the year ended December 31 , 2007 , holdbacks of $612 relating to acquisitions made in 2005 came due and were paid . 22 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 8 . Property and equipment : Accumulated Net book 2007 Cost depreciation value Computer hardware $ 12 , 189 $ 81606 $ 3 , 583 Computer software 41360 31297 11063 Furniture and equipment 51211 39464 11747 Leasehold improvements 21646 11014 19632 $ 24 , 406 $ 16 , 381 $ 89025 Accumulated Net book 2006 Cost depreciation value Computer hardware $ 91716 $ 71108 $ 21608 Computer software 39634 2 , 646 988 Furniture and equipment 41262 21681 1 , 581 Leasehold improvements 11838 630 11208 $ 19 , 450 $ 13 , 065 $ 61385 9 . Intangible assets : Accumulated Net book 2007 Cost amortization value Technology assets $ 1219574 $ 49 , 708 $ 719866 Non -compete agreements 11680 17589 91 Customer assets 23 , 807 85632 159175 Trademarks 133 93 40 Backlo767 g 128 related assets 549 639 549 Other 41 , 484 391 41 , 093 $ 1897994 $ 611052 $ 128 , 942 Note : "Other" includes Intangible Assets , Customer Assets , and Backlog relating to certain acquisition preliminary purchase price allocations . The allocations will be finalized in 2008 . Accumulated Net book 2006 Cost amortization value Technology assets $ 88 , 989 $ 32 , 226 $ 56 , 763 Non -compete agreements 11880 11374 506 Customer assets 139771 51006 81765 Trademarks 133 82 51 23 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 $ 104 , 773 $ 38 , 688 $ 66 , 085 10 . Goodwill : 2007 2006 Opening balance $ 26 , 886 $ 23 , 720 Additions due to acquisitions during the year 19678 31166 Adjustments relating to prior period acquisitions 30 — Ending balance $ 289594 $ 267886 11 . Credit facilities : The Company has an operating line-of-credit with a Canadian charter bank in the amount of $ 50 , 000 (2006 - $20 , 000 ) . The line-of-credit bears a variable interest rate and is due in full November 16 , 2010 . It is secured by a general security agreement covering the majority of the assets of the company and its subsidiaries , and is subject to various debt covenants . As at December 31 , 2007 , $ 199342 (2006 - nil ) had been drawn from this credit facility, and letters of credit totalling $7 , 186 ( 2006 - $250 ) were issued , which limits the borrowing capacity on a dollar- for-dollar basis . Interest expense paid on the line-of-credit for the year ended December 31 , 2007 totalled $262 ( 2006-$ 121 ) . 12 . Capital stock : (a ) The authorized share capital of the Company consists of an unlimited number of common shares and an unlimited number of Class A non-voting shares . The rights and privileges of the existing Class A non -voting shares entitle the holders of such shares to distributions , if and when declared by the Board of Directors . The holders of the Class A non -voting shares are entitled to convert such shares , at any time into common shares , on a one-for-one basis . 24 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 12 . Capital stock (continued) : ( b ) The issued share capital of the Company is as follows : Series 1 , 2 and 3 Common shares Class A non-voting common shares Total Number Amount Number Amount Number Amount Number Amount Balance , December 31 , 2005 — — 89304 , 554 $ 289123 87507 , 562 $ 29, 097 16, 812 , 116 $ 57 , 220 Return of capital — — — — — (637) — (637 ) Reorganization of share capital : Conversion of Series 1 , 2 and 3 common shares 8 , 507 , 562 $ 28,460 — — (8, 507, 562 ) (28, 460) Conversion of Series 1 — — common shares eligible for redemption 1 , 732 , 102 16 , 888 — — — — 1 , 732 , 102 16 ,888 Conversion of Series 3 common shares eligible for redemption 29647 , 312 25 , 812 — — — — 29647 , 312 25 , 812 Conversion of shares as part of IPO 41016, 554 139602 (4 , 016, 554) ( 13 , 602 ) Balance , December 31 , 2007 and 2006 16, 903 , 530 $ 84 , 762 47288 , 000 $ 14,521 — $ — 219191 , 530 $ 99, 283 25 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 12 . Capital stock (continued ) : ( c) Reorganization of share capital : On May 11 , 2006 , the Company filed a prospectus to qualify the distribution of 5 , 176 , 472 common shares of the Company to be sold by two of the Company's significant shareholders at a price of Cdn . $ 17 . 00 per share . The Company did not receive any of the proceeds relating to the common shares sold by these shareholders . The initial public offering of 4 , 705 , 883 common shares was completed on May 18 , 2006 and an additional 470 , 589 common shares were sold by the selling shareholders on June 16 , 2006 pursuant to the exercise by the underwriters of their over-allotment option . Concurrently with the above-noted transaction , the Company completed a reorganization of its share capital and amended its Articles of Incorporation to remove the Series 1 and Series 2 common shares and re-designate the Series 3 common shares as common shares and amend the provisions of the common shares and the Class A non -voting shares . Accordingly, all the issued and outstanding Series 1 and Series 2 common shares were converted into an equivalent number of Series 3 common shares , which were subsequently re-designated as 8 , 507 , 562 "common shares" . Certain holders of the Series 1 and Series 3 common shares had the right to sell to the Company a specified number of these shares on an annual basis in accordance with the terms of the shareholder agreements . Accordingly, these shares were presented as a liability on the Company's balance sheet. Under these shareholder agreements , upon the completion of an initial public offering , the redemption rights terminated and , therefore , these shares no longer represent a liability to the Company and the Company reduced the liability for common shares eligible for redemption with a corresponding increase to share capital in the amount of $26 , 502 ( note 12(d ) ) . The costs related to the initial public offering and reorganization of approximately $ 1 , 600 were charged to the statement of operations during the year ended December 31 , 2006 . 26 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 12 . Capital stock ( continued) : ( d ) Series 1 and Series 3 common shares eligible for redemption : For the year ended December 31 , 2006 , the Company recorded $ 10 , 093 as a charge for the appreciation in common shares eligible for redemption , representing the remeasurement of the liability . The redemption features of these shares have been eliminated with the completion of the initial public offering and are no longer presented as a liability on the Company's consolidated balance sheet ( note 12(c )) . Accordingly, the Company recorded no appreciation charge for the year ended December 31 , 2007 . 2006 Number Amount Common shares eligible for redemption : Series 1 : Opening balance 11685 , 344 $ 401 Issued during the year 46 , 758 456 Return of capital — (202 ) Converted on reorganization ( 1 ) ( 11732 , 102 ) (655 ) Series 3 : Opening balance 2 , 2421978 11 , 867 Issued during the year 4069667 3 , 965 Purchased for cancellation (21333 ) ( 20 ) Return of capital — (269 ) Converted on reorganization ( 1 ) ( 2 647 312 ) ( 15 543 ) Premium on common shares eligible for redemption : Series 1 11732 , 102 169233 Series 3 21647 , 312 10 , 269 Reclass to share capital ( 1 ) (49379 , 414 ) (26 , 502 ) Total shares outstanding _ ( 1 ) The aggregate of these amounts , 4 , 379 , 414 shares with an ascribed value of $42 , 700 , were converted to common shares . 27 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 13 . Shareholder loans : Share purchase loans receivable of $ 1 , 915 ( 2006 - $2 , 135) under the Company' s share purchase plan are included as a reduction of shareholders' equity . Interest rates on these loans range from 5 . 0% to 6 . 5% depending on the year the loan was advanced . The balances outstanding are secured by the shares for which they were used to purchase . The following table summarizes the shareholder loan activity for the year: Balance at December 31 , 2006 $ 21135 Issuance of shareholder loans 447 Repayment of shareholder loans ( 767 ) Interest 100 Balance , December 31 , 2007 $ 11915 14. Deferred compensation : During 2000 , the Company created a Phantom Share Plan under which 512 , 505 phantom shares of the Company's common stock were granted to employees of a subsidiary company . The exercise price per phantom share was Cdn . $0 . 01 . The shares vested immediately and the greater of 20% of the shares held or 500 shares could be redeemed by the holder per year. During the second quarter of 2006 , the Company redeemed the remaining 169 , 953 shares at a price of $9 . 75 per share , for a total of $ 1 , 657 . 28 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 15 . Income taxes : The income tax effects of temporary differences that give rise to significant components of future income tax assets and liabilities at December 31 , 2007 are as follows : 2007 2006 Future income tax assets : Non -capital income tax loss carryforwards $ 61492 $ 51918 Scientific research and experiment development expenditure pool carryforward 573 582 Deferred compensation Deferred revenue 41458 21410 Reserves 855 11049 Property and equipment 213 323 Intangible assets 573 416 Stock issuance costs 351 413 Corporate minimum tax and foreign tax credits 1 ,427 779 Other , including capital loss carryforwards 785 881 15 , 727 12 , 771 Less valuation allowance 79419 63150 81308 61621 Future income tax liabilities : Intangible assets ( 22 , 404 ) (9 , 357 ) Property and equipment ( 11351 ) ( 504) Scientific research and experiment development investment tax credits ( 168 ) ( 113 ) Other , including foreign exchange gains ( 984) ( 113 ) (24 , 908 ) ( 107087 ) Net future income taxes $ ( 16 , 599 ) $ ( 31466 ) Current future income tax asset $ 1 , 096 $ 11153 Long-term future income tax asset 31890 3 , 429 Current future income tax asset ( 347 ) - Long term future income tax liability ( 21 , 238 ) (81048 ) Net future income taxes $ ( 161599 ) $ ( 39466 ) 29 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 15. Income taxes (continued) : In assessing the realizability of future income tax assets , management considers whether it is more likely than not that some portion or all of the future income tax assets will be realized . The ultimate realization of future income tax assets is dependent upon the generation of future taxable income during the years in which the temporary differences are deductible . Management considers the scheduled reversals of future income tax liabilities , the character of the income tax assets , and tax planning strategies in making this assessment . To the extent that management believes that the realization of the future income tax assets does not meet the more likely than not realization criterion , a valuation allowance is recorded against the future tax assets . Total income tax expense varies from the amounts that would be computed by applying the statutory income tax rate to income before income taxes for the following reasons : 2007 2006 Statutory income tax rate 36 . 12 % 36 . 12 % Income tax expense ( recovery) on income ( loss) before income taxes $ 5 ,443 $ ( 30 ) Increase (decrease ) in income taxes resulting from : Change in the future statutory tax rates 166 ( 57 ) Change in the valuation allowance for future tax assets 17269 21083 Non-deductible loss on common shares eligible for redemption — 3 , 645 Permanent differences 11504 268 Adjustment to future tax assets , including foreign exchange ( 19830 ) ( 11946 ) Foreign tax rate differential ( 21650 ) (21002 ) Other 56 ( 811 ) $ 31958 $ 11150 As at December 31 , 2007 , the Company has non-capital income tax losses of $ 7 , 675 available to reduce future years ' income for Canadian income tax purposes . Canadian losses expire as follows : $370 in 2014 ; $3903 in 2026 and the balance in 2027 . In addition , the Company has income tax credits of $894 available to offset future Ontario income taxes otherwise payable , which expire as follows : $ 118 in 2012 ; $204 in 2013 ; $ 130 in 2014 ; $ 134 in 2015 ; $ 174 in 2026 and the balance in 2027 . 30 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 15. Income taxes (continued) : The Company also has approximately $4 , 834 and $ 7 , 650 of tax losses available to reduce future years' income for tax purposes in the United States, and the rest of the world , respectively . The U . S . losses expire as follows : $911 in 2019 ; $ 1 , 288 in 2020 ; $680 in 2021 ; $ 19 in 2023 ; $ 1 , 049 in 2024 ; $ 530 in 2025 ; $249 in 2026 and the balance in 2027 ; the majority of the rest of the losses can be carried forward indefinitely . 16 . Income ( loss) per share : 2007 2006 Numerator : Net income ( loss) $ 119110 $ ( 11236 ) Denominator: Weighted average number of shares : Basic 21 , 110 20 , 810 Effect of dilutive securities : Shares secured by shareholder loans 82 — Diluted $ 21 , 192 $ 20 , 810 Income ( loss ) per share : Basic $ 0 . 53 $ ( 0 . 06 ) Diluted 0 . 52 (0 . 06 ) At December 31 , 2006 , common shares secured by shareholder loans totalled 255 . These shares were not included in the calculation of diluted net income ( loss ) per share because to do so would have been anti-dilutive . 31 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 17 . Financial instruments : (a ) Foreign exchange risk management: The Company operates internationally , giving rise to exposure to market risks from changes in foreign exchange rates . The Company currently does not use derivative instruments to hedge its exposure to those risks . ( b ) Credit risk : Financial instruments potentially exposing the Company to a concentration of credit risk principally consist of cash , short-term investments , accounts receivable and notes receivable . The Company manages credit risk related to cash by maintaining bank accounts with Schedule I banks . The Company manages its credit risk related to short-term investments by only investing in securities which are traded on active markets . The Company manages credit risk related to accounts receivable by maintaining reserves for potential credit losses and returns , but historically has not experienced any significant losses related to individual customers or groups of customers in any particular industry or geographic area . The Company manages credit risk related to notes receivable by monitoring the results of the business to which the note relates , and maintaining security over the assets of the business . 17 . Financial instruments (continued) : 32 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 ( c) Fair values of financial instruments : The carrying values of cash , restricted cash , accounts receivable , bank indebtedness , accounts payable , holdbacks , and accrued liabilities approximate their fair values due to the short-term nature of these instruments . The fair values of short-term investments , which are publicly traded , are determined by the quoted market values for each investment ( note 5) . Warrants which are not traded are valued using fair valuation techniques and adjusted by the Company after considering the fair value of the underlying security and the strike price of the warrants . As at December 31 , 2007 , there was no change in the value of the warrants . 18 . Segmented information : The Company has a number of operating subsidiaries , which have been aggregated into two reportable segments in accordance with CICA Handbook Section 1701 . The Company's Public Sector segment develops and distributes software solutions to government and government-related customers . The Company's Private Sector segment develops and distributes software solutions to commercial customers . 18 . Segmented information (continued ) : 33 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 The accounting policies of the segments are the same as those described in the significant accounting policies ( note 1 ) . The Company evaluates performance of the Public Sector businesses and the Private Sector businesses based on several factors , of which the primary financial measures are revenue and earnings ( loss) from operations . The Company defines earnings ( loss ) from operations as earnings ( loss ) prior to : appreciation of common shares eligible for redemption , amortization of intangible assets , other expenses , gain on sale of short-term investments , marketable securities and other assets , interest income , foreign exchange gains and losses , inter-company expenses and income taxes . ( a ) Reportable segments : Public Private 2007 Sector Sector Other Total Revenue $ 1562804 $ 86 ,219 $ — $ 2432023 Cost of revenue 63 , 899 28,214 — 92 , 113 92 ,905 58 ,005 — 150 , 910 Research and development 23, 205 13 , 760 — 363965 Sales and marketing 18,401 10,265 — 28,666 General and administration 273246 16 , 881 — 443127 Depreciation 2 , 145 972 — 3, 117 70, 997 413878 — 1123875 Income before the undernoted 21 , 908 16 , 127 — 383035 Amortization of intangible assets 14, 973 71391 — 229364 Other expenses — (230) 244 14 (Gain ) loss on sale of short-term investments , marketable securities and other assets 38 3 ( 11410) ( 13369) Interest ( income) expense (230) (73) (205 ) (508) Foreign exchange (gain ) loss 416 13400 650 21466 Inter-company expenses ( income) 1 497 2 755 (4 , 252) — Income (loss) before income taxes 51214 41881 4 ,973 15 , 068 Income taxes (recovery) : Current 2 , 093 2 , 108 72 41273 Future (55) (260) — (315) 21038 13848 72 31958 Net income ( loss) $ 3 176 $ 3 033 $ 4, 901 $ 11 , 110 Other selected information : Goodwill acquired $ 133 $ 19545 $ — $ 11678 Property and equipment purchased 23218 692 87 21997 Total assets 166 , 820 923586 73741 267 , 147 34 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 18 . Segmented information (continued ) : Public Private 2006 Sector Sector Other Total Revenue $ 1283922 $ 81 ,837 $ — $ 210, 759 Cost of revenue 532575 28 , 395 — 81 , 970 75 , 347 53,442 — 128, 769 Research and development 203610 12 ,211 — 32 , 821 Sales and marketing 15, 025 10,917 — 25, 942 General and administration 243313 14 , 870 — 39 , 183 Depreciation 13754 1 , 189 — 23943 613702 393187 — 100 , 889 Income before the undernoted 13,645 149255 — 272900 Appreciation in common shares eligible for redemption — — 10 , 093 10 , 093 Amortization of intangible assets 10,435 6 ,655 — 17 , 090 Other expenses 1 450 13519 11970 ( Gain ) loss on sale of short-term investments, marketable securities and other assets (3) — (283) (286 ) Interest (income) expense ( 131 ) ( 51 ) ( 104) ( 286 ) Foreign exchange (gain ) loss (226) ( 150 ) (219) (595) Inter-company expenses ( income) 2 158 958 (31116) — Income ( loss) before income taxes 11411 6 , 393 (7 ,890) ( 86 ) Income taxes ( recovery): Current 469 11123 ( 171 ) 11421 Future (399 ) 309 ( 181 ) (271 ) 70 1 ,432 ( 352) 13150 Net income (loss) $ 1 341 $ 49961 $ (7 , 538) $ ( 11236) Other selected information : Goodwill acquired $ 31166 $ — $ — $ 33166 Property and equipment purchased 19390 782 83 21255 Total assets 115 , 153 56 , 080 15 ,340 1863573 35 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 18. Segmented information (continued ) : ( b ) Geographic information : The Company's external revenue by geographic region is based on the region in which the revenue is transacted . The property and equipment and goodwill and other intangible assets are based on the geographic region in which the Company operates : 2007 Canada USA Other Total Revenue $ 40 , 610 $ 167 , 441 $ 349972 $ 2437023 Property and equipment 31759 31452 814 89025 Goodwill and other intangible assets 729821 65 , 100 19 , 615 157 , 536 2006 Canada USA Other Total Revenue $ 247441 $ 1547993 $ 31 , 325 $ 2109759 Property and equipment 21927 31039 419 61385 Goodwill and other intangible assets 46 , 879 24, 617 21 , 475 92 , 971 As at and for the years ended December 31 , 2007 and 2006 , no single customer accounted for more than 10% of the Company's total accounts receivable and total revenues . 19 . Change in non-cash operating working capital : 2007 2006 Decrease ( increase ) in accounts receivable $ 27118 $ ( 17785 ) Decrease ( increase ) in work in progress 2 , 329 ( 19350 ) Decrease ( increase ) in work in inventory ( 626 ) (315 ) Decrease ( increase ) in prepaid expenses and other current assets 29135 ( 909 ) Increase ( decrease ) in accounts payable and accrued liabilities excluding holdbacks from acquisitions ( 61075) 822 Increase (decrease ) in deferred revenue ( 31805) 41306 Increase ( decrease) income taxes payable 11576 ( 213) $ ( 21348 ) $ 556 36 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements ( continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 20 , Commitments : The Company and its subsidiaries lease premises and certain equipment and automobiles under operating leases . The annual minimum lease commitments are as follows : 2008 $ 61780 2009 4 , 903 2010 3 , 700 2011 2 , 503 2012 2 , 179 Thereafter 4 , 059 $ 24 , 124 21 . Contingencies : There exist certain claims and potential claims against the Company , none of which is expected to have a material adverse effect on the consolidated financial position of the Company. 22 . Guarantees : ( a ) In the ordinary course of business the Company and its subsidiaries have provided performance bonds and other guarantees for the completion of certain customer contracts . Guarantees for which the Company is contractually obligated to make payments in the event of a default by a third party or due to its inability to meet certain performance-based obligations total approximately $3 , 189 (2006 - $5 , 545 ) . The Company has not experienced a loss to date and future losses are not anticipated ; therefore , no liability has been recorded in the consolidated financial statements . ( b ) As at December 31 , 2007 , in the normal course of business , the Company and its subsidiaries have outstanding letters of credit totalling $7 , 186 ( 2006 - $250 ) . ( c) In the normal course of business , some of the Company's subsidiaries entered into lease agreements for facilities . As the joint lessees , the subsidiaries agree to indemnify the lessor for liabilities that may arise from the use of the leased facility . The maximum amount potentially payable under the foregoing indemnity cannot be reasonably estimated . The subsidiaries have liability insurance that relates to the indemnification described above . 37 CONSTELLATION SOFTWARE INC . Notes to Consolidated Financial Statements (continued ) ( In thousands of U . S . dollars , except per share amounts and as otherwise indicated ) Years ended December 31 , 2007 and 2006 22 . Guarantees (continued) : ( d ) The Company and its subsidiaries have provided routine indemnification to some of its customers against liability if the Company's product infringes on a third party's intellectual property rights . The maximum exposure from the indemnifications cannot be reasonably estimated . 23 . Accumulated other comprehensive loss : Accumulated other comprehensive loss consists of the following : Foreign currency translation account $ ( 31152 ) Mark4o-market adjustment of available-for-sale investments on January 1 , 2007 ( note 2 ) 11154 Net unrealized loss on available-for-sale investments during the year ( 96 ) Transfer of gain upon derecognition of available-for-sale investments ( 11143 ) Balance , December 31 , 2007 $ ( 3 237 ) 24. Comparative figures : Certain comparative figures have been reclassified to conform to the current year's presentation . 38 ADVANCED U 1 G 1 Y Y S YS TYAIx 5.6.2 Installation Base a. Specify the number of installations of the proposed version of the software in similar or larger utility organizations. Advanced is proposing to install CIS Infinity, Version 3 as the County' s in-house customer information and utility billing software solution. Currently, ten (10) clients are using this version . Of these clients, five (5) are similar or larger than the County . Indian River County , FL 83 ADVANCED UTILITV s T s. T e H s b. Include a list of all installations in utility organizations, identify each utility entity, size of the utility, size of the customer base and monthly billings, and specify the version of the software, which modules are used, and the technology platform in which the software is running. Advanced Client List Client State Size Version Platform Arvada, City of CO 34000 3 Oracle 10. 2 Beaufort-Jasper Water and Sewer Authority SC 40000 3 SQL2005 Belize Electricity Limited Belize 60000 3 SQL Server 2000 Bellevue, City of WA 43077 3 Oracle 9.01 Berlin, Town of MD 2834 2 SQL 2005 Boulder, City of CO 28300 2 Oracle Brunswick County Public Utilities MD 22682 2 SQL 2005 Camrosa Water District CA 8000 3 SQL 2005 Cerritos, City of CA 15685 2 Oracle 9. 01 Chester Water Authority PA 38000 2 SQL City Water, Light & Power IL 73,915 2 Oracle 8.01 Colton, City of CA 19520 2 SQL Server 2000 Corona, City of CA 40327 2 Oracle 8. 01 CoSery Electric TX 127395 3 Oracle 10.2 Covington, City of GA 13324 2 SQL Server 2000 Danville, City of VA 45000 2 SQL Server 2000 Dominica Electricity Services Ltd. Dominica 26000 2 SQL Server 2000 Eagle River Water and Sanitation District CO 9500 3 SQL Server 2000 Edmundston, City of NB 9212 2 SQL Server 2000 ELK Energy ON 13559 2 SQL Server 2000 Elsinore Valley Municipal Water District CA 33000 3 SQL Server 2000 Indian River County 84 ADVANCED Energy West - Cody WY 44,397 2 SQL Server 2000 Energy West - Great Falls MT 441397 2 SQL Server 2000 Englewood, City of CO 42869 2 Oracle 9. 01 Everett Utility Services, City of WA 25229 2 Oracle 8. 01 Galveston, City of TX 22665 2 SQL Server 2000 Gazifere QC 32000 3 Oracle 10.2 Global Water Management, LLC AZ 20000 2 SQL Server 2000 Greenville Water System SC 140000 3 SQL2005 Grenada Electricity Services Ltd Grenada 36460 2 SQL Server 2000 Hendersonville Utility District TN 15,000 3 SQL Server 2000 Henrico County VA 83000 2 SQL Server 2000 Hutchinson Utilities Commission (HUC) MN 13333 3 SQL Server 2000 Kissimmee Utility Authority FL 60000 2 SQL2005 Lake County IL 25,000 2 SQL Las Virgenes Municipal Water District CA 20614 2 SQL Server 2000 LOGIS MN 200,000 2 SQL Server 2000 Lower Colorado River Authority TX 6500 2 Oracle 10. 2 Madison, City of WI 71592 2 SQL Server 2000 Magog, Ville de QC 8000 3 SQL2005 Moorhead Public Services MN 14000 2 SQL Server 2000 Mount Pleasant Water SC 30268 2 SQL Server 2000 Nelson, The Corporation of the City of BC 10000 3 SQL Server 2000 North Slope Borough AK 1144 2 SQL Server 2000 Northern Kentucky Water District KY 78787 2 SQL Server 2000 Ottawa River Power Corp. ON 10197 2 SQL Server 2000 Park Water Company - Downey CA 66573 2 SQL Server 2000 Park Water Company - Apple Valley Ranchos CA 66573 2 SQL Server 2000 Indian River County 85 ADVANCED it -r 1 L 8 'T Y '1 `.e' Park Water Company - Mountain Water Co. MT 66573 2 SQL Server 2000 Peninsula Light Company WA 29671 3 SQL Server 2000 Pensacola, City of FL 52485 2 SQL Server 2000 Penticton, City of BC 18000 3 SQL Server 2000 Pomona, City of CA 29403 2 SQL Server 2000 Rancho Cucamonga, City of CA 40000 2 SQL Server 2000 Rapid City, City of SD 20,000 3 SQL2005 Reedsburg Utility Commission WI 51000 2 SQL2005 Reedy Creek Improvement District FL 1973 3 SQL Server 2000 Saint John, the City of NB 35907 2 SQL Server 2000 San Juan Capistrano, City of CA 10858 2 SQL Server 2000 San Juan Water District CA 10942 2 SQL Server 2000 Santa Barbara, City of CA 26000 3 SQL Server 2000 Seacoast Utility Authority FL 34118 3 SQL Server 2000 Second Taxing District CT 6031 2 SQL Server 2000 Semstream OK 44397 2 SQL Server 2000 Shawano Municipal Utilities WI 5335 2 SQL Server 2000 Vernon, City of CA 3000 2 SQL Server 2000 Westminster, City of CO 31124 2 SQL Server 2000 Modules All modules are included standard with CIS Infinity. For a complete listing of modules please refer to the section entitled Indian River County 86 A V A N C E U T ! L E '2 X V T 5 'T t M 5 5 . 5 Proposed Application Software and Offsite Database Management & Maintenance, Modules on page 31 . Operating System CIS Infinity can run on Windows 2000, Windows NT, Windows 2003 or Windows Vista operating systems . The database can reside on any Intel based Windows platform or UNIX. Indian River County 87 ADVANCED " 11LIVV SYSTEHs c. Provide at least three government software references and three implementation references where the proposed software has been installed that can be contacted. The reference form is included herein as Attachment "D". Advanced does not outsource any business processes or functions . All business processes are conducted in-house. Therefore, we take full responsibility for all of our projects . Advanced provides all of its clients with the necessary services for the successful implementation of CIS Infinity . The following are government software and implementation references where CIS Infinity is installed. Seacoast Utility Authority Address 4200 Hood Road Palm Beach Gardens, FL 33410-1810 Contact Bonnie Evans Manager of Customer Service/ Billing (561 ) 627-2900 ext. 331 bevans@sua . com Size 35,000 water City Water, Power & Light Address Municipal Center East 800 East Monroe Street Springfield, IL 62757 Contact Ramona Yuskanich Customer Service Manager (217) 789-2055 ext. 2701 Ramona .Yuskanich@CWLP. com Size 75,000 water / electric Northern Kentucky Water District Address P. O Box 18640 Erlanger, Kentucky 41018-0640 Contact Frances Robinson Account Services Supervisor (859) 426-2705 frobins@nkywater.or Size 80,000 water City of Madison Address Ken Key Customer Service Supervisor (608) 2664645 Indian River County 88 ADVANCED WYOLIlry kkev@cityoftnadison. com Contact Size 72,000 water Mount Pleasant Waterworks Address 1619 Rifle Range Road P. O. Box 330 Mount Pleasant, SC 29464 Contact Jamie Churchill Programmer/ Analyst (843) 971 -7522 ichurciiill@mpwonline. com Size 30,000 water City of Pensacola Address 1625 Atwood Drive Pensacola, Florida 32514 Contact Dena Faessel ESP Business Development Manager (850) 473-6931 dfaessel@ci . pensacola. fl . us Size 52,000 gas 5. 6. 3 Software and Offsite Database Implementation a. Describe the approach and resources necessary to implement the proposed software. Advanced believes that when it comes to purchasing and deploying a new customer information system, success rests not only on the quality and stability of the software, but on the strength of the implementation methodology. Informed by more than 85 successful customer deployments, the Advanced implementation process is designed to deliver the best solution within the most appropriate timeframe. Flexible enough for any deployment, the methodology ensures that Advanced thoroughly identifies and integrates the County' s requirements based on your particular business objectives, required user experience and success criteria. The Advanced implementation approach consists of five key phases: • Project Start-up • Soft Parallel and Core Team Training • End User Training • Hard Parallel • Transition to Live Indian River County 89 ADVANCED Phase One - Project Start- up More than simply marking the beginning of the implementation effort, the Project Start- up phase lays the groundwork for the entire deployment - with each of its tasks, work products, and milestones geared toward ensuring a smooth rollout. Project Start-up includes the following milestones : Project Plan, Data Extraction, Initial Conversion, System Configuration, and Installation. Project Plan With consideration to available project team resources and the data collected through the online implementation questionnaire filled out by the County), the Advanced and the County' s Project Managers develop the project plan. The Plan includes a definition of project requirements; an implementation strategy; and the project schedule - including milestones, internal deliverable dates that may effect milestones (third party deliverables for example) , and schedule dependencies. Data Extraction The County' s technical staff extracts the first set of data and compiles detailed information on file structures etc . (including screen prints from current) system so that Advanced can begin the conversion process . Initial Conversion Data integrity is vital to a successful implementation, and Advanced takes special care in its conversion. Advanced ensures the converted data is tested early, tested thoroughly, and then tested again. The initial data conversion may take from four to six weeks, depending on the condition of the original data; the current system' s operating platform, and the availability of system experts at the County . Of course Advanced will assess the specific needs of the County and examine the data to determine the best conversion strategy. Advanced may also recommend an approach for extracting the data . Upon receiving the extracted data, the Advanced technical team performs the conversion based on the requirements identified in the completed online implementation questionnaire. The Advanced technical team writes conversion routines and sets up control files to reflect the County' s current processes and requirements . System Configuration While the initial configuration of CIS Infinity generally lasts from four to six weeks, Advanced continues to perform configuration tasks throughout the project lifecycle to ensure that CIS Infinity meets your requirements. Specifically, Advanced fashions the CIS Infinity control forms to reflect the County' s current processes including rates, estimating, pro-rating, exception checking, penalties, Indian River County 90 ADVANCED 4U Y. f LI 'E' F IV S It H 9 customer types and transaction codes, as well as communication media such as bill formats and customer notices . Installation While Advanced is responsible for the complete and correct installation of CIS Infinity , Advanced also ensures that the County' s technical team is proficient at installing the system. Advanced trains the County' s technical team on all aspects of the installation, including installing CIS Infinity on the server, loading data, and installing the CIS Infinity client on individual workstations . Phase One Deliverables • Project Plan and schedule • Conversion routines • Converted data • CIS Infinity installed and loaded . Phase One Requirements • Completed online implementation questionnaire • Project Team list • Project Requirements • Success Criteria • Extracted data (Access database or ASCII comma-delimited files) • Documented File Structure • Access to current data. • Access to system experts and data specialists. Access to process experts • Information on the County' s work processes • Availability of technical team. • Exclusive access to servers during installation. Phase Two - Soft Parallel and Core Team Training Where Phase One focused on laying the groundwork for the implementation, Phase Two concentrates on checking for faults . Advanced has developed a proprietary validation process that ensures that every module of your CIS Infinity installation, as well as the converted data, is tested and validated against your current CIS application. This process, which requires participation from the County' s core team, allows Advanced to certify that your CIS Infinity installation is operating properly and performing calculations correctly . At the beginning of each testing phase Advanced trains the County' s core team on the module to be tested - from navigating the interface to performing specific business processes. The Soft Parallel and Core Team Training phase involves validating the following core areas : Converted Data; Daily Processes; and Billing, Cash, Collections, Reports and Inventory . Indian River County 91 ADVANCE, D U11LITY 5V !51vt !s Conversion Testing Advanced and the County' s test team tests the data from the perspective of both a programmer and an end user, and compiles a list of changes required to the data conversion routines . After Advanced implements the required changes Advanced and the County' s core team test the data again. Daily Process Training Advanced provides the core team with training on how to search for accounts, locate information to answer basic customer questions, process moves, edit customer information, update customer notes, and interpret and manipulate meter readings and transaction and billing histories . Daily Process Testing Following the training the County' s core team begins running daily process tasks on both CIS Infinity and your current system. The team compares the process results of each system and documents any discrepancies . Billing, Cash Collections, Reports, and Inventory Training Advanced trains the County' s core team on all aspects of billing, cash collections, reports, and inventory. Billing, Cash Collections, Reports, and Inventory Testing Following the training the County' s core team tests all relevant billing, cash collections, reports, and inventory processes on both CIS Infinity and your current system. The team compares the process results of each system and documents any discrepancies. Phase Two Deliverables • Soft Parallel test scripts. • Blank Soft Parallel test worksheets Phase Two Requirements • Exclusive access to the County' s server. • Participation of the County' s core team in training. • Completed Conversion Test Worksheets • Completed Soft Parallel test worksheets Phase Three = Training With an eye on ensuring a smooth deployment and rapid user adoption, Advanced includes both End-user and System Administrator training as an essential part of its implementation methodology. End-user Training The Advanced End User Training course provides your staff with the instruction and tools they need to make a smooth transition to CIS Infinity . While Advanced has a Indian River County 92 A ilk V' h di i D standard selection of courses, the Advanced training consultant works with the County to determine what training strategy can best serve your specific needs . System Administrator Training The Advanced System Administrator Training course teaches your non-technical system administrators how to modify and configure particular parts of the system as required . For example, the course instructs participants on how to manipulate Control Forms, add new users, provide users with tailored menus, and administer Service Orders, as well as how to use the Task, Letter, and Credit Rating systems . Phase Four - Hard Parallel In Phase Four - Hard Parallel, Advanced continues to run CIS Infinity through its paces, systematically testing the new installation and modifying the configuration to optimize its performance. As the final testing stage before going live, Hard Parallel progresses through four key milestones designed to ensure your CIS Infinity Installation deploys without incident. Refreshed Data Extraction The County' s technical staff extracts refreshed data from the current system for Advanced to convert for final testing. Refreshed Data Conversion The Advanced technical team performs the data conversion using the conversion routines that were developed and tested during Phase One - Start-up . Trial Balance/Quality Assurance Testing With the refreshed data converted and loaded into CIS Infinity, the Advanced team begins final testing. Advanced completes a trial balance and prepares a CD for delivery to the County . Hard Parallel Process The County's core team begins testing all process cycles on both CIS Infinity and your current system to certify that every account will calculate correctly once live on CIS Infinity . Phase Four Deliverables • Hard Parallel test scripts . • Blank Hard Parallel test worksheets Phase Four Requirements • Extracted data (Access database or ASCII comma-delimited files) • Participation of the County' s core team. • Completed Hard Parallel test worksheets Indian River County 93 ADVANCED 41TILIry '1 0 3Itrr Phase Five - Cut- over and Transition to Live Working closely with the County' s implementation team, Advanced provides total support throughout each of the final steps of the implementation - from the final data extraction to the weeks following the CIS Infinity launch . Final Data Extraction The County' s technical staff extracts refreshed data from the current system to use to go live on CIS Infinity . Final Conversion - Final Balance Advanced executes the final data conversion and performs one last Trial Balance. The County retires the old system - ceasing any new data entry, and runs final Month and Year End reports from the old system to use on the transition day . Cut over Advanced technical specialists assist the County' s technical team with the transition to CIS Infinity . Requiring at least one full day, the transition involves copying the new CD to the server, clearing temp files, performing a final review of the control files and completing the final balance. Live Week During Live Week, the Advanced Project Manager coordinates all deployment activity . Advanced ensures that training and conversion specialists are on hand to offer assistance, and that technical specialists are available to provide remote technical support as required . The Advanced Project Manager works with the County' s Project Manager to identify any outstanding issues and develop a post-live strategy. CIS Infinity Live The County begins performing all CIS processes on CIS Infinity , while Advanced continues to provide on-site support to ensure your staff makes the transition to CIS Infinity with confidence. Phase Five Requirements • Extracted data (Access database or ASCII comma-delimited files) • The County provides Month and Year End reports . • The County reviews and approval of final balance. A successful implementation requires a commitment from Advanced Utility Systems and the County to ensure that the project is staffed with an optimal combination of resources and skill / knowledge sets . By creating a joint implementation team, Advanced and the County work together on, and share responsibility for each aspect of the implementation phase including analysis, project planning, project management, requirements gathering, system configuration, and acceptance tests . Having collaborated successfully on over 85 CIS Infinity implementations to date, our implementation team comprises a select group of individuals with specific backgrounds Indian River County 94 ADVANCED in the utility industry and significant experience developing and deploying customer information and billing systems. The table below details the structure of the joint implementation team (by company) and identifies specific project roles and responsibilities . Advanced has employed this team structure at numerous client implementations with great success . Roles and Responsibilities Advanced Team Role Responsibilities Project Sponsor • Steer project Serve as project champion Resolve major project issues Project Manager . Plan project approach, timetable, priorities, and resources . Coordinate Advanced resources . Lead workshops and interviews, perform business analysis and design Advanced Solution Evaluate best practices and identify operational improvements . • Produce project implementation documentation. Act as a liaison between Advanced and the County' s implementation teams. Monitor project status and communicate issues and risks to the project team and steering committee for resolution. Document the County' s business processes and procedures, and coordinate delivery of training • Support the County with acceptance testing Senior Conversion Specialist • Assess the County's needs and review condition of existing data. Assess the County' s data conversion requirements . Plan data extraction and conversion approach Map data from existing CIS solution to CIS Infinity . Develop data conversion routines and set up control files to reflect defined requirements . • Monitor data testing activities, identify and correct issues, and modify testing routines as required. Indian River County 95 ADVANCED S ,rsyEms • Oversee final data acceptance. Senior Implementation Prepare technical environment Specialist / Implementation Install and test CIS Infinity Specialist Oversee the set-up of control files and create processes within CIS Infinity Work with the County' s team to evaluate best practices and identify process improvements with assistance of Project Manager. Document processes and procedures . • Identify and communicate business issues to the County' s implementation team. Assist in system testing and overall quality assurance Advise testers of work required, sign-off procedures and timing Lead technical training of the County' s core implementation team Interface Expert Work with the County ' s interface experts to determine interface requirements, set-up issues and timing. • Work with Advanced software developers to develop interface. Set-up interface. Coordinate testing of completed interfaces . Ensure data sharing is optimized . Training Specialists • Create training plan and collect necessary approvals. • Provide training documentation as needed, customized where possible. Lead training sessions • Provide one-to-one assistance in system operation. Software Developers Program modifications and customizations as identified in the contract and project plan, or through change orders . Test modifications and changes. Indian River County Team Role Responsibilities Project Sponsors (Includes Dir. . Steer project Customer Service, Dir. Utilities, • Serve as project champion Dir. Finance) . Resolve major project issues Project Manager • Plan project approach, timetable, priorities, and resources . Indian River County 96 ADVANCED O t I L l Y T SYSTEMS Coordinate resources and internal activities required to deploy system. Report project status to steering committee; identify changes in project and scheduling. Act as a liaison between implementation team, and Advanced . Review processes and reengineer. • Oversee project communications at the County Senior Conversion Expert • Determine data requirements and document Extract data from existing CIS solution Assist Advanced to ensure the data mapped into CIS Infinity is complete and accurate Identify and correct data conversion issues • Oversee final data acceptance Senior Analyst • Work with Advanced to evaluate processes and make necessary modifications . Identify and document existing processes impacted by CIS Infinity implementation • Lead set-up of control files • Assist project manager in project management in areas such as scheduling • Communicate business issues to the Advanced implementation team Interface Expert • Work with Advanced specialists to determine interface requirements, work effort, and scheduling of interface development. Develop interface specifications • Coordinate all testing of completed interfaces • Ensure data sharing is optimized System Testers • Test critical system functions in different environments . Document existing processes and expected results • Use Service WiseTM software to log errors and omissions Sign-off on each software modules once accepted System Administrator Ensure server and desktop hardware is available, tested, and operational. Assist Advanced with system configuration. • Perform administrative functions - e. g . Indian River County 97 ADVANCED C preparation of training rooms Troubleshoot network, hardware and other system problems b . Describe the approach and resources necessary to implement the software through an ASP or Offsite Database management environment. Advanced would be committed to providing the County with CIS Infinity and professional services for a successful implementation of its new utility billing software. The software and services are the same whether the County chooses an onsite implementation or a hosting solution. If the County selects the hosting option our partner Global Water Resources (Global) would provide the necessary services . For additional information about Global please refer to the section entitled Global Water Hosting Solution on page 175 . c. Attach a proposed implementation schedule with key activities and estimated milestone dates. Contract start date to be determined at a later date. (Clearly specify the time for the completion date once the process is started. ) The following implementation schedule for the County identifies the activities and resources required for the successful installation of CIS Infinity . This plan includes key phases, activities, tasks, milestones and deliverables . We have provided an overview of a ten month implementation timeline based on our experience with organizations that are of similar size and scope to the County . 10 Month Implementation Plan Months One / Two / Three Milestones Advanced Team county Team Project Start Up - Two Weeks Project Manager Project Manager Project Team assembled. Agenda for needs analysis identified and approved by both teams prior to beginning of planning stage of the project. Orientation- Two Weeks Project Manager Project Manager During this initial stage the Advanced Cash Staff Project Manager on site at the County, Billing Staff will interview all related departments . Items discussed will drive the Collections Staff conversion, technical configuration and Technical Staff training phases of the project. This is the critical first step that will drive the Metering Staff project. Accounting Staff Indian River County 98 ADVANCED t! I LIT Y S V 'ST 6 S Milestones Advanced Team County Team Data Extraction - Two Weeks Technical Technical staff at the County will extract Department the first set of data and detailed information on file structures / screen prints from current UBS and forward to Advanced so that the conversion process can begin. Initial Conversion - Three Weeks Project Manager Project Manager A unique conversion utility will be Conversion Team Cash Staff prepared and conversion to the new Technical Team Billing Staff interface undertaken. The County will be available for further interviews Testing Team Collections Staff coordinated through the Project Technical Staff Managers of both teams . Metering Staff Accounting Staff Set-Up - Two Weeks Project Manager Project Manager Set-up of system for the County - Conversion Team Cash Staff Control file manipulation. During this Technical Team Billing Staff period, members of the County' s Team will be available for further interview / Testing Team Collections Staff clarification of processes performed as Technical Staff coordinated through the Project Managers from both teams . Metering Staff Accounting Staff Installation - Three Days Technical Team Project Manager Installation of Conversion Technical Staff routine/ software/ data on server. Client installs for all using CIS Infinity . Exclusive access to server necessary and technical staff to work closely with Advanced installers . Indian River County 99 ADVANCED UT CiTY 8Y3T CMS Months Four / Five Milestones Advanced Team : County Team Overview Training - Three Weeks Trainer(s) Project Manager Overview training to be performed at All Staff - County, the County . Two days are required for a Utility billing complete overview, with classes of 8 users . Approval will be required on all training once complete. Conversion / Testing - Three Weeks Project Manager Project Manager The modified data will be uploaded in Technical Team Technical Staff order for additional anomalies to be identified by the County' s Team. Conversion Team Cash Staff Exclusive access to server necessary and Testing Team Billing Staff technical staff to work closely with Collections Staff Advanced Utility Systems installers . Re. Technical Staff testing of identified issues will be necessary. Metering Staff Accounting Staff Training: Daily Processes- Four Weeks Trainer Project Manager Training (3 days) to be performed at the CSRs County . Daily Process training (1 day) . Cash Staff Cash Training (1 day) . Collections training (1 day) . Will be offered to Billing Staff functional experts . Billing Training - Two Weeks Trainer Project Manager Training to be performed at the County . Billing Staff Interface Construction - Six Months Development Team Technical Staff Required interfaces to be constructed as per specifications of products in use and chosen by the County. Indian River County 100 ADVANCED iiY l LIT Y 3YSI EMS Month Six Milestones Advanced Team County Team Training - Asset Management / Project Manager Project Manager Reports / Service Order System - Two Trainer Metering Weeks Asset Management Training, Reports Technical Team Department Training, Month End/ Year End Conversion Team Accounting Staff Processes Product Reporting - Set-Up and Technical Expert All Staff Training 1 Week Using Advanced Ad-Hoc reporting tool, reports necessary to the County will be created by the County. The County will be responsible for setting up all Advanced Reports necessary - this training will ensure that staff has the required training to perform this task. Soft Parallel - Four Weeks Project Manager Project Manager The County will undertake a soft Trainer Metering Staff parallel (testing of processes learned Technical Team Accounting Staff through training) . This will help to identify further conversion issues not Conversion Team Billing Staff picked up on during the conversion- Testing Team Cash Staff testing phase and will familiarize staff with the new interface. Parallel CSRs worksheets completed and forwarded to Advanced Project Manager through the County' s Project Manager. This will be the last opportunity for soft parallel to expose any conversion and process related issues prior to the beginning of the hard parallel. Indian River County 101 ADVANCED � Y' 1' L. E °I' Y '9 4' � Y E115r Month Seven / Eight / Nine Milestones Advanced Team . County Team Refreshed Data Conversion - Two Project Manager Project Manager Days Conversion Team Technical Staff A new, refreshed data conversion will be run to bring both systems to the same Accounting Staff timeframe. New data will be extracted and forwarded to Advanced staff at month end close off of the current billing system. Accounting staff will be required to run a trial balance (detailed) in order to proceed with the next step . The conversion of the new data will take place the next day by Advanced conversion staff in order to proceed . Trial Balance - Three Days Project Manager Project Manager A trial balance will be necessary to Senior Analyst Accounting Staff ensure that all dollars (A/ R and Trainer Deposit) are being transferred through the conversion process. The trial balance will mark a key milestone in terms of moving forward to the hard parallel . This will be performed at the County by the staff indicated . Advanced staff will work with the County Team to ensure that there is a system balance (to the penny, aside from identified, unavoidable, agreed upon issues that arise) as the live date approaches . Indian River County 102 ADVANCED U 'Y ILt "F' Y !9. TY `7' � tlS Milestones Advanced Team County Team Hard Parallel - Eight Weeks Project Manager Project Manager The County will undertake a hard Trainer Technical Staff parallel that will include all processes being compared in both systems - old Technical Team Cash Staff and new. Parallel worksheets Conversion Team Billing Staff completed and forwarded to the Training Team Collections Staff Advanced Project Manager through the County' s Project Manager. Testing Team Technical Staff This will include all interface testing / Metering Staff parallel that is necessary and the Accounting Staff finalization of bill print, notice, letters and service order output. Advanced staff will work with the County' s Team to perfect the operating system as the live date approaches . Final Data Conversion - Two Days Project Manager Project Manager A final data conversion will be run to Conversion Team Technical Staff ensure both systems are running on the Accounting Staff same timeframe. Any data previously excluded will be extracted and forwarded to Advanced staff as before . Final data conversion will take place. Exclusive access to server necessary and the County' s technical staff to work with Advanced installers . Month Ten Milestones Advanced Team , County, Team Live Project Manager Project Manager Final Balance will be achieved and sign Trainer Technical Staff off of balance obtained . Final check of Technical Team Cash Staff all control files and clearing of temporary files from testing will be Conversion Team Billing Staff cleared . A down day will ensure that Training Team Collections Staff final checks are in place prior to moving to the LIVE on the system. Technical Staff Metering Staff Accounting Staff Indian River County 103 ADVANCED Milestones Advanced Team County Team Post - Live Project Manager Project Manager A post-live strategy will be developed during the project. This will include any outstanding implementation issues. This will also include any post-live training necessary on any re-designed or new processes that are necessary . If hours permit, Advanced will be on site for the first billing to ensure a smooth transition. The Project Managers from both teams will monitor post live activities through the warranty period to ensure that all outstanding issues are addresses and to ensure that the transition to the new billing system runs smoothly. Indian River County 104 ADVANCED Microsoft Project Plan This plan shows a start date of September 1 , 2008 and a completion date of July 1 , 2009. During the Orientation Meetings at the beginning of the implementation, Advanced would work with the County to create a mutually agreed upon timeframe and finalize a project plan. Indian River County 105 Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID '. Task Name ! Duration Start Finish Predecess Resource Names 2009 S O N D J F � M A M J J tion _...... ............._ . . 1 Indian River County Implementation Project Plan 217.75 Mon 9/11 /08 Wed 7/1 /09 � - -- _..' days 2 Project Planning 53 days Mon 9/1 /08Wed 11/12/08 .. . _ 3 Project Stertmup _.. _. ..... 10 days •... ... Mon 9/1 /08 _. .. _ Fri 9/12/08 _.. . . _.. __. 4 Project Begins - Contract is signed. 1 day Mon 9/1 /08 ' Mon 9/1 /08 Transition call with Advanced / Indian River County 5 Project Team assembled at Adv - resources 10 days Mon 9!1 /08 Fri 9/12/08 AdvPM AdvPM secured and internal meetings (orientation) completed in preparation for project start up 6 Project Schedule 11 days Mon 9/1/08 - Mon 9/15/08 i 7 Project Schedule Reviewed by both Teams 6 days Mon 9/1 /08 Mon 9/8/08 AdvPM, County PM liAdvPM,County PM taking into account business conflicts (holidays / rate changes etc. ) ' 8 Finalized draft of Project Scheduled 1 day Tue 9/9/08 Tue 9/9/08 7 AdvPM, County PM i I-1AdvPM,County PM forwarded to Indian River County for review. , 9 Project Schedule finalized 4 days Wed 9/10/08 Mon 9/15/08 8 AdvPM, County PM pdvPM,County PM 10 Orientation Questionnaire- bizProfiler 11 days Mon 9/1 /08 Mon 9/15/06 - 1 11 bizProflerAccess granted to Indian River 2 wks Mon 9/1 /08 Fri 9112/08 AdvPM AdvPM County for review and completion 12 Consulting by Adv Project team on 2 wks Tue 9/2/08 Mon 9/15/08 4 AdvPM, County PM AdvPM,County PM questions for bizProfiler as required. .....__13 .Initial Data Extraction _.... _.... 5 days Mon 9/1 /08 , . Fri 9/5108 . _.... j 14 Data Extraction by Indian River County. 5 days Mon 9/1 /08 Fri 9/5/08 County ConSp,AdvConSpI ounty C p,AdvConSp Consultation from Adv ongoing to delivery date of initial extraction 15 Orientation Meeting - 3 days Wed 10/1/08 Fri 10/3/08 1 16 Orientation meeting at Indian River Countyto 3 days Wed 10/1 /08 Fri 10/3/08 AdvPM and Core Team , County pd Mand Core Team,County Core Team take place. Review of bizProfler Core Team configuration requirements and discussion / - review of project phases, Milestones and schedule. Project Teams assembled for kick off meeting. 17 Hardware Installation 26 days Wed 10/1/08 Wed 11 /5/08 18 Indian River County to prepare hardware in 23 days Wed 10/1 /08 Fri 10/31108 County ITD ounty ITD preparation for installation Task Milestone . External Tasks 7 Project: Indian River County Date: Fri 6/13/08 Split Summary ^ External Milestone Progress Project Summary Deadline STI- Indian River County Implementation v1 . 1 ( 10 months).mpp 1 of 7 Fri 6/13/08 4: 25 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan 10 Task Name ! Duration Start Finish Predecess - Resource Names . 2009 S O N D J F M A M J J 19 - Indian River County to prepare hardware in 3 days Mon 11 /3/08 Wed 11 !5/08 18 County ITD - County ITD - training room in preparation for overview training 20 Establishing Connectivity 5 days _ Thu 11 /6/08 Wed 11 /12/08 1116 21 Indian River County to prepare VPN 4 days Thu 11 /6/08 Tue 11 /11 /08 17 County ITD County ITD connectivity for remote access Adv to test VPN connection - - - I day Wed 11 /12/08 Wed 11 /12/08 21 County ITD,AdvlTD County ITD,AdvITD -23 Initial Conversion by Advanced Conversion 25 days Mon 10/27/08 Fri 11/28/08 Specialists 24 Adv Conversion Specialists in conjunction 25 days Mon 10/27/08 Fri 11 /28/08 13 County ConSp,AdvConSp ; with the PM and assis, complete the initial, unique conversion routine based on Orientation Questionnaire submission, the initial data extraction and any feedback acquired during the Orientation mtg 25 Analysis of initial data extraction 5 days Mon 10/27/08 Fri 10/31 /08 13 AdvConSp, County ConSp AdvC nSp,County ConSp 26 Development of Conversion Routine 10 days - Mon 11 /3/08 Fri 11 /14/08 25 - - - - AdvConSp + r AdvConSp 27 QA Testing of initial data conversion 1 day Mon 11 /17/08 Mon 11 /17/08 26 AdvQA AdvQA 28 Further Development of conversion Routine. 5 days Tue 11 /18/08 Mon 11 /24/08 27 AdvConSp kdvConSp 29 Further QA testing prior to initial installation 3 days Tue 11 /25/08 Thu 1127/08 28 AdvQAAdvQA ; 30 Final preparation prior to installation 1 day Fri 11 /28/08 Fri 11 /28/08 29 AdvConSp ' AdvConSp 31 - Completion of Initial Conversion by 0 days Fri 11 /28/08 Fri - 11 /28/08 30 _- Advanced 32 - Initial Configuration by Advanced Configuration 29 days Tue 9/16/08 Fri 10/24/08 Specialists 33 ' Advanced configuration specialists in 29 days Tue 9/16/08Fri 10124/08 ' 10 AdvTech,County Tech conjunction with Indian River County system specialists will complete the initial configuration of CIS Infinity based on the Orientation Questionnaire submission. 34 QA testing of Configuration using Indian 20 days Tue 9/16/08 Mon 10/13/08 10 AdvQA AdvQA '. River County baselines Task 0 Milestone ♦ External Tasks sr ' Project: Indian River County DateFri Split Summa ^ External Milestone : . . . . . Summary Progress Project Summary Deadline Indian River County Implementation v1 . 1 ( 10 months).mpp 2 of 7 Fri 6113/08 4:25 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID '. Task Name Duration Start Finish PredecessResource Names 2009 . - .- . -.- . .- . . S O N D_ J F M A ..... M J J. .. 35 Further configuration of control files. 5 days Tue 10/14/08 Mon 10/20/08 34 AdvTech 1JAdvTech 36 Further QA testing prior to initial installation 3 days Tue 10/21 /08 Thu 10/23/08 35 - AdvQA AdvQA .: _.. 37 Final preparation prior to installation - 1 day Fri 10/24/08 Fri 10/24/08 . 36 AdvTechAdvTec 38 Completion of Initial Configuration by 0 days Fri 10/24/08 Fri 10/24/08 37 Advanced 39 Installation of CIS Infinity 4 days Mon 12/1 /08 Thu 12/4/08 12/1 : 40 Adv to install CIS Infinity on server and clients on 3 days Mon 12/1 /08 Wed 12/3/08 23,32 AdvPM, County Tech,AdvTech dvPM,County Tach,AdvTech ` site at Indian River County 41 Review and acceptance during installation 1 day Thu 12/4/08 Thu 12/4/06 40 County PM € ' ounty PM .�.__ 42 Overview / Daily Process Training - Core Team 4 days Fri 12/5/08 Wed 12/10/08 12/5 43 Adv completes overview /daily process training 4 days Fri 12/5/08 Wed 12/10/08 39 AdvTmg, County CISTeam ; AdvTmg,County CISTeam plus prep time _ 44 Confirmation required at end of session 0 days Wed 12/10/08 - - Wed 12/10/08 43 County PM 45 Completion of Conversion testing _ 10 days - Thu 12111108 Wed 12/24/08 ! 12/11 46 Indian River County completes conversion 10 days Thu 12/11 /08 ' Wed 12/24/08 42 County CISTeam ,County County CISTeam,County ConSp testing after overview training - communication of ConSp 47 Adv Technical and conversion specialist analysis 10 days Thu 12/11108 Wed 12/24/08 42 AdvConSp, County ConSp AdvConSp,County ConSp _ and correction of testing issues 48 Adv Issues New Issues List 0 days Wed 12/24/08 Wed 12/24/08 47 AdvPM ♦' 12/24 49 Completion of Daily Process Soft Parallel 10 days Thu 12/11108 Wed 12/24/08 W412/11 ` _- 50 Indian River County completes soft parallel - - - 10 days Thu 12/11 /08 Wed 12/24/08 44 County CISTeam , County PM ' County CISTeam,County PM communication of process errors/ issues to Adv PM 51 Adv technical and conversion specialist analysis 10 days Thu 12/11 /08 Wed 12/24/08 44 AdvConSp,AdvTech AdvConSp,AdvTe ch _ and correction of testing issues 52 Adv to perform refreshed data conversion where 10 days Thu 12/11 /08 '- Wed 12/24/08 44 AdvConSp El AdvConSp necessary to correct data related issues 53 Adv to perform configuration modifications where 10 days Thu 12/11 /08 Wed 12/24/08 44 AdvTech ElAdvTech necessary to correct testing issues 54 Process consultation from Adv where necessary 10 days - Thu 12/11108 Wed 12/24/08 44 ' 55 Adv Issues new Issues list 0 days Wed 12124/08 . Wed 12/24/08 . 54 AdvPM € ` 56 Cash Training - Core Team 1 day Thu 12125/08 Thu 12/25/08 . 12/25 57 Adv completes cash training plus prep time 1 day Thu 12/25/08 Thu 12/25/08 55 AdvTmg I AdvTmg 51.8 Confirmation required at end of Cash Training 0 days Thu 12/25/08 Thu 12/25/08 57 County PM L 59 Billing Training - Core Team 4 days Fri 12/26/08 Wed 12/31 /08 12/26 Task Milestone ♦ External Tasks s, Project: Indian River County Split Summary ^ External Milestone Date. Fri 6/13/08 " Progress Project Summary Deadline 3 of 7 Indian River County Implementation v1 . 1 (10 months). mpp Fri 6/13/08 4.25 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID '. Task Name Duration Start Finish PredecessResource Names - 2009 S O N D J F M AM J J_ 60 Adv completes billing training plus prep time 4 days Fri 12/26/08 Wed 12/31 /08 58 AdvTmg, County CISTeam - AdvTmg,County CISTeam 61 Confirmation required at end of Billing Training 0 days Wed 12/31 /08 Wed 12/31 /08 60 County PM 62 Delivery of Initial Bill Print 1 day Tue 2/24/09 Tue 2124109 . _. _. ._ 63 Adv Technical staff releases initial bill print 1 day Tue 2/24/09 ' Tue 2/24/09 AdvTech AdvTech design 64 - Technical Site Visit 4 days Thu 1 /1 /09 . Tue 1 /6/0914 111 65 Following Billing Training, the Technical Lead will 4 days Thu 1 /1 /09 . Tue 1 /6/09 59 AdvTech : AdvTech be on site to review billing calculations and work on issues critical to the next phase of testing. 66 Adv Technical Lead to forward initial bill print to - 4 days Thu 111109 Tue 1 /6/09 59 AdvTech AdvTech Indian River Countyfor review and testing during site visit 67 Initial Letters ( Notices / Service Orders will be 4 days Thu 1 /1 /09 Tue 1 /6/09 59 AdvTech AdvTech delivered to CUD m 68 � Refreshed Data Conversion 4 days _ Wed 117/09 . Mon 1 /12109 1 /7 69 Indian River Countyextracts new data and 1 day Wed 1 !7109 - Wed 1 /7109 64 - County ConSp ounty ConSp forwards to Advanced 70 I Advanced completes a refreshed data 3 days Thu 1 /8/09 . Mon 1 /12!09 69 AdvConSp AdvConSp conversion in order to convert data for new _ modifications where necessary 71 Advanced Technical Specialist to configure 3 days Thu 1 /8/09 Mon 1 /12/09 69 AdvTech ; AdvTech control files where necessary based on modifications. 72 Completion of Cash Soft Parallel 10 days Tue 1/13/09 Mon 1 /26109 1 /13 73 Indian River County completes soft parallel - 10 days Tue 1 /13/09 Mon 1 /26/09 68 County CISTeam , County PM L County CISTeam,County PM communication of process errors/ issues to Adv I 'r �74 - Adv technical and conversion specialist analysis 10 days Tue 1 /13109 Mon 1 /26/09 68 AdvConSp,AdvTech I i'; AdvConSp,AdvTech and correction of testing issues 75 � Adv to perform refreshed data conversion where 10 days Tue 1 /13/09 ', Mon 1 /26/09 68 AdvConSp AdvConSp necessary to correct data related issues 7611 Adv to perform configuration modifications where 10 days - Tue 1 /13/09 ' Mon 1 /26/09 68 AdvTech AdvTe ch necessary to correct testing issues 77 Process consultation from Adv where necessary 10 days Tue 1 /13/09 Mon 1126/09 68 - 78 Adv Issues new Issues list - Odays - Mon 1126/09 Mon 1 /26/09 77 AdvPM - - - ♦ 1 /26 79 Completion of Billing Soft Parallel 15 days ' Tue 1/13/09 Mon 2/2/09 11 149 3i 80 ` Indian River County completes soft parallel - 15 days Tue 1 /13/09 Mon 2/2/09 68 County CISTeam County CISTeam communication of process errors/ issues to Adv 81 Adv technical and conversion specialist analysis 15 days Tue 1 /13/09 ! Mon 2/2!09 68 AdvConSp,AdvTech AdvConSp,Adv Tech and correction of testing issues 82 Adv to perform refreshed data conversion where 15 days Tue 1 /13/09 Mon 2!2/09 68 AdvConSp AdvConSp necessary to correct data related issues 83 Adv to perform configuration modifications where 15 days Tue 1 /13/09 Mon 2/2/09 68 AdvTech - - - AdvTech necessary to conect testing issues Task 0 Milestone ♦ External Tasks Project: Indian River County Split Summary ^ External Milestone Date: Fri 6/13/08 1 . 1 Progress Project Summary '" Deadline Indian River County Implementation v1 . 1 ( 10 months). mpp 4 of 7 Fri 6113/08 4:25 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID 'i Task Name Duration Start Finish Predecess Resource Names . 2009 _ S O N D J F M A M J J 84 Process consultation from Adv where necessary 15 days Tue 1 /13/09 Mon 2/2/09 68 85 Adv Issues new Issues list 0 days Mon 2/2/09 Mon 2/2/09 80 AdvPM 86 Collections Training - Core Team 2 days Tue 2/3109 Wed 2/4/09 213 87 Adv completes collections training 2 days Tue 2/3/09 Wed 2/4/09 79 AdvTrng AdvTmg 88 Confirmation required at end of session 0 days Wed 214/09 Wed 2/4/09 87 County PM 89 Service Order Training - Core Team 1 day Thu 2/5/09 Thu 2/5/09 2/5 90 Adv completes training 1 day Thu 2/5/09 Thu 2/5/09 88 AdvTmg, County CISTeam dvTmg,County CISTeam - 91 Confirmation required at end of session 0 days Thu 2/5/09Thu 2/5/09 90 County PM 92 Delivery of Initial Service Orders / Letters and 1 day Tue 2/24/09 Tue 2/24/09 . Notices 93 Adv Technical staff releases initial service orders, 1 day Tue 2/24/09 Tue 2/24/09 AdvTech AdvTech letters and notice designs 94 Reports Training - Core Team 2 days Fri 2/6/09 : Mon 2/9/09 - 2/6 95 Adv completes training 2 days Fri 2/6/09 Mon 2/9/09 89 AdvTmg, County CISTeam AdvTmg,County CISTeam 96 Confirmation required at end of session 0 days Mon 2/9/09 Mon 2/9/09 95 County PM 97 Completion of Collections / Reports / Service 5 days Tue 2/10/09 Mon 2/16/09 2/10 Order Soft Parallel - - 98 -' Indian River County completes soft parallel - 5 days Tue 2/10/09 Mon 2/16/09 96 County CISTeam, County PM El County CISTeam,County PM communication of process errors/ issues to Adv 99 Adv technical and conversion specialist analysis 5 days Tue 2/10/09 Mon 2/16/09 96 AdvConSp,AdvTech AdvConSp,AdvTech and correction of testing issues 100 Adv to perform refreshed data conversion where 5 days Tue 2/10/09 Mon 2/16/09 96 AdvConSp AdvConSp necessary to correct data related issues 101 ' Adv to perform configuration modifications where 5 days Tue 2/10/09 ' Mon 2/16/09 96 AdvTech ;. O AdvTech necessary to correct testing issues - 102 '; Process consultation from Adv where necessary 5 days Tue 2110/09 = Mon 2/16/09 96 O 103 Adv Issues new Issues list 0 days Mon 2/16/09 Mon 2/16/09 98 AdvPM 2/16 104 Administrator Training - Reports / System 4 days : Tue 2117109 Fri 2120/09 . 2117 Administration 105 Adv completes training for Administrators 4 days Tue 2/17/09 Fri 2/20/09 97 AdvTmg, County CISTeam dvTmg,County CISTeam ( including 1 day at elbow on reports review) _ 106 ! Confirmation required at end of session 0 days Fri 2/20/09 - Fri 2/20/09 105 County PM - - - 107 Finalization of Interfaces - - 5 days - Mon 2123/09 - Fri 2127109 2/23 108 Indian River Countyto finalize testing on all 2 days Mon 2/23/09 Tue 2124/09 '.. 104 AdvPM,AdvTmg dvPM,AdvTmg interfaces 109 Advanced to make corrections based on testing 3 days Wed 2/25/09 Fri 2/27/09 . 108 AdvTechAdvTech results Task Milestone ♦ External Tasks ' Project: Indian River CountySummary ^ Extemal Milestone Date: Fri 6/13/06ss Project Summary V====VDeadline JL. Indian River County Implementation v1 . 1 (10 months). mpp 5 of 7 Fri 6/13108 415 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID Task Name r Duration : Start Finish Predecess '.. Resource Names _ 2009 S O N D J F M A M J J ...... 110 ..........Cut Over Planning and Preparation .. . ..... _.15 days .._.. Tue 2/3/09 . .... . Mon 2/23/09 ....... . _....__ ...... __.... _ _... ....._.. _....: . _....... _. _. .. 111 Indian River County and Adv will firm up the 15 days Tue 2/3/09 Mon 2/23/09 79 AdvPM, County PM A dvPM ,County PM cutover schedule in order to ensure a smooth transition from the current billing system to CIS 112 Cut Over Plan finalized 0 days Mon 2/23/09 Mon 2/23/09 111 113 End User Training 30 days Mon 3/2/09 Fri 4110/09 114 Completion of training for Remaining Users 30 days Mon 3/2/09 Fri 4/10/09 107 115 Hard Parallel - Data Extraction t day Mon 4/13/09 Mon 4/13109 4/13 t 16 Indian River County extracts refreshed data to be 1 day Mon 4113/09 Mon 4!13/09 113 County ConSp ;County ConSp , converted for the purposes of hard parallel - 117 Adv offers consulting on extraction where 0 days Mon 4/13/09 -' Mon 4113/09 116 AdvConSp - necessary 118 Hard Parallel Conversion 3.5 days Tue 4114/09 Fri 4177/09 4/14 119 Adv conversion specialists complete hard parallel - 1 day Tue 4/14/09 Tue 4/14/09 116 AdvConSp - VI dvConSp i data conversion 120 Adv QA team and technical specialists make 0. 5 days Wed 4/15109 Wed 4/15/09 119 AdvQA, AdvTech - 1 dvQA,AdvTech configuration modifications and retest functionality based on testing results forwarded 121 Adv technical and QA teams complete trial 0. 5 days Wed 4/15/09 Wed 4/15/09 119 AdvQA, AdvTech A ,dvQA,AdvTech balance 122 - Adv technical staff prepares new CD for delivery - 0. 5 days Wed 4/15/09 Wed 4/15/09 121 AdvTech _ dvTech to client 123 Adv technical staff assists with copy of new CD to 0. 5 days Thu 4/16109 - Thu 4/16109 122 AdvTech kdvTech server 124 Adv DBA upsize data 1 day Thu 4/16/09 Fri 4/17109 123 AdvDBA I dvDBA 125 j Adv Issues new Issues list 0 days Fri 4/17/09 Fri 4/17/09 124 126 " Hard Parallel - 40 Days 40 days Fri 4/17/09 Fri 6/12/09 7 127 Adv and Indian River County work on flow of 40 days Fri 4/17/09 ', Fri 6/12109 118 AdvPM, County Users, County AdvPM,Co process in overall system PM 128 Adv Technical Lead and Trainers on site to assist 40 days Fri 4/17/09 Fri 6/12/09 125 with Hard Parallel. 2 Weeks will be identified for each team. 129 Finalization of Bill Print 0 days Fri 6112109 Fri 6/12/09 _ 130 Indian River County to Review / Approve the 0 days Fri 6/12/09 Fri 6/12/09 126 AdvTech 6112 ^+ initial bill 131 Final Data Extraction 1 day Fri 6/12/09 Mon 6/15/09 6112 132 `! Indian River County extracts final data to be 1 day Fri 6/12/09 Mon 6/15/09 126 County ConSp ou nty C converted for the LIVE Task Milestone ♦ External Tasks Project: Indian River County Split Summary ^ External Milestone Date: Fri 6/13/06 Progress Project Summary Deadline- Indian River County Implementation vl . 1 ( 10 months). mpp 6 of 7 Fri 6113/08 4: 25 PM Indian River County Advanced Utility Systems CIS Infinity Implementation Plan ID '. Task Name Duration Start Finish Predecess : Resource Names - _ ,_.... _ 2009__, S O N D J F M A M J J 133 Fin11 al Conversion - - 3.25 Mon 6115109 -- Thu 6/18109 6/15 days 134 Adv conversion specialists complete final data 2 days Mon 6/15/09 Wed 6/17/09 131 AdvConSp AdvConS ' conversion and makes modification necessary for final conversion 1 135 '. Adv QA team and technical specialists make 1 day Wed 6/17/09 Thu 6118/09 134 AdvQA, AdvTech - Adv QA,A configuration modifications and retest functionality based on testing results forwarded ' Adv technical and QA teams complete trial 0.25 Thu 6/18/09 Thu 6/18/09 135 AdvQA, AdvTech AdvQA,A balance days - 137 Adv technical staff prepares new CD for delivery 0.25 Thu 6/18/09Thu 6/18/09 135 AdvTech h kdvTech to client days ! 1 138 Project management coordination of efforts 0 days Thu 6/18/09 ' Thu 6/18/09 137 AdvPM, County PM . 6/18 139 - Adv Issues new Issues List 0 days Thu 6/18/09 '. Thu 6/18/09 137 AdvPM 140 ! Cutover Day 1 day Thu 6/18/09 . Fri 6/19/09 141 Adv technical lead and trainer for the users on 1 day Thu 6118/09 Fri 6/19/09 139 AdvPM, AdvTmg C dvPM ,A ' _ site for final preparation 142 ! Adv technical staff assists with copy of new CD to 1 day Thu 6118/09 Fri 6119/09 139 AdvTech 0 dvTech ` server 143 - Clearing of temp fleslfinal review of control files 1 day Thu 6/18/09 Fri 6/19/09 139 AdvTech A dvTech j Adv and Indian River County work on final 1 day Thu 6/18/09 Fri 6119/09 139 AdvPM, County Tech, County _ dvPM,C balance PM ,AdvTech .. .. 145 ... ... . Live 4 days ....._ . Fri 6119/09 Thu 6125/09 _. _. . . 119 146 Live - Indian River County goes Live - 4 days Fri 6/19/09 Thu 6/25/09 140 AdvTech , County - AdvTec Processing resumes Users,AdvPM, County PM 147 Post Live Week One - Post Live Onsite Support 4 days Thu 6125109 Wed 711 /09 148 Adv training specials on-site (where hours 4 days Thu 6/25/09 ' Wed 7/1 /09 146 AdvTmg AdvTr permit) to assist users at elbow to ensure a smooth transition Task '-j Milestone . External Tasks y Project: Indian River County Split Summary ^ External Milestone Dates Fri 6/13/08 - Progress Project Summary Deadline Indian River County Implementation v1 . 1 ( 10 months). mpp 7 of 7 Fri 6/13/08 4:25 PM ADVANCED UTILITY IYSTIt , t d. Develop training plan to be conducted on site. Cost to be included as part of RFQ. Training plan should include the number of individuals allowed in one class and number of hours of training per module. Identification of learning participants Core team training As part of the first phase of the implementation of CIS Infinity, the County will identify a Core team. The Core team is trained in advance of the end users in preparation for ongoing testing of the software during the Conversion, Soft Parallel and Hard Parallel phases of the project. The core team can become the core support for end users once the implementation is complete leaving the County with system experts once the Advanced Training Specialists are gone. The Core Team at the County assumes a maximum of eight (8) users . Any additional classes necessary will need to be discussed further. End User training Once the Core Team is trained and the soft parallel testing is complete, the End User training will begin. The training will be performed based on the training plan that is prepared by the project managers from both teams to ensure that the needs of the users are met at the County . Customer service representatives, billing staff and collections staff will be trained during separate sessions to ensure that there are always representatives available to handle the daily functioning of the utility . End users are trained according to their job requirements and End User training is usually conducted over four consecutive weeks . The End user training assumes a maximum of ten (10) users for Overview / Daily Process training and eight (8) users for all other classroom sessions . On the Job Learning The Training Plan also includes a section for On the Job Learning. Advanced has found On the Job Learning to be highly effective in supplementing regular classroom training. On the Job Learning meets the learning needs of users who perform more technical or complex tasks, and/ or users with unique learning needs. For example, On the Job Learning is quite often the best solution for users who upload and download meter reading files, process electronic bank files, and integrate the use of cash processing equipment. (Other examples of end user tasks that benefit from On the Job Learning are included in the On the Job Learning section of the Training Plan. ) On the Job Learning is a supplement to classroom training, and is ideally delivered on- to-one or in small groups of 2 or 3. It is conducted with the end user actually performing the tasks on CIS Infinity at their workstation with the trainer' s guidance. Sequence of training modules Indian River County 113 ADVANCED U T I L t r T S T S T C " 5 The following draft sequence of training was developed based on examples of training schedules from previously implemented customers of Advanced . This schedule may change to take into account information gathered during ongoing discussions . The skill level of the County' s users (particularly their experience with Windows) and the way staffing resources are allocated (whether staff is assigned individual aspects of the billing process or whether all staff uses all aspects) are the primary factors which will be taken into consideration when a final training plan is determined . Core Team Training Sequence Training Module Duration of Training 1 Overview and Daily Process 3 days 2 Cash Processing 1 day 3 Collections 2 days 4 Service Orders 1 day 5 Billing 2 days 6 Reports 11/2 day 7 GL & Month/ Year End 1/2 day 8 Security 1/2 day 9 Scheduler 1/2 day 10 System Administration 2 days 12 Water Meter Inventory Training / Service 1 day Management Total Number of Classroom Days 15 days` End User Training Sequence Training Module Duration of Training, 1 Overview and Daily Process (full time / part 3 days (x 2 sessions) time and occasional users) = 6 days 2 Cash Processing 1 day (x 2 sessions) = 2 days 3 Collections 2 days (x 2 sessions) = 4 days 4 Service Orders 1 day (x 2 sessions) = 2 days 5 Billing 2 days (x 2 sessions) = 4 days 6 Reports 1 day (x 2 sessions) = 2 days 9 Water Meter Inventory Training / Service 1 day (x 2 sessions) Management for End Users = 2 days Total Number of Classroom Days days On the Job Learning Indian River County 114 ADVANCED U0fILIYY 3Y '9Y' LM Throughout the implementation phase and the first several weeks live on CIS Infinity users will have full access to the same Advanced Training Specialists who trained them. This ensures Advanced is totally familiar with the needs of users and that users have a high level of comfort when they first go live on the system. Our commitment to training and client support means that we do not leave until your staff has everything they need to do their jobs . Summary of Training Days Type of Training Days Total Core Team Classroom Training Days 15 days Total End User Classroom Training Days 22 days Total On the Job Learning Days 3 days Total Days 40 days ' e. Provide resumes for the professionals proposed to be assigned to this project. Include their academic and professional background, experience on other similar projects within the past 5 years, and specify the percentage of each person's time dedicated to the project. You will be assigned a Project Manager, Technical Lead and a Conversion Specialist that will not change through the life of the project, unless the organization requests a change. Trainers are assigned based on their expertise in the areas being covered . If the organization would find it helpful, we would be happy to arrange interview sessions with personnel from Advanced so you may feel comfortable with the people being assigned to your project. Since Advanced assembles its implementation teams based on the unique requirements of each project, we cannot predict which team members will staff your implementation until the onset of the project. We can, however provide you with the biographies of our key implementation experts - specifically those people responsible for the management and ultimate success of the deployment. Advanced prefers to keep the names of our staff confidential at the RFP stage. We would be more than happy to provide any details the organization requires regarding our staff resources if we are fortunate enough to be short listed . Title : Director, Operations Professional Background: The Director, Operations has over 15 years experience working in the technology industry across a number of vertical markets including software, utility, banking, finance and insurance. He has held various roles including Vice President, Client Services, Director Product Development and Senior Consultant with various organizations during his career, all demanding a high degree of business acumen, coupled with a comprehensive and broad understanding of various technologies . Indian River County 115 ADVANCED UTILITY 9YS1 0 "S The Director, Operations has also consulted for a number of technology-based organizations including Hewlett Packard and Microsoft, providing project management services for a variety of initiatives . The Director, Operations is involved with many of the Project Management activities . Current and Past Relevant Experience: City of Boulder, Colorado Project Manager for the implementation of CIS Infinity (Phase 1 ) as well as the implementation of the City ' s Water Budget Billing initiative (Phase 3) Grenada Electricity Services (GRENLEC) Project Manager for the implementation of CIS Infinity for the island of Grenada' s electricity provider. City of Danville, Virginia Project Manager for the implementation of CIS Infinity . The City ' s ERP project includes the concurrent implementation of Advanced CIS Infinity and Revenue Collections / Cashiering System, Revenue Billing System and Accounts Receivable products . While Advanced will manage the CIS Infinity implementation, they will also be responsible to ensure the other Vendors' implementation progresses in unison to ensure a coordinated transition to joint production. Moorhead Public Service Project Manager for the implementation of CIS Infinity . MPS provides electric and water services to approximately 14,000 customers and bill those customers for sewer, garbage, storm water and city-wide wireless internet (WI-FI) . MPS is taking advantage of the Advanced integration approach through integration with meter reading software as well as financial software. Shawano Municipal Utility Project Manager for the implementation of CIS Infinity City of Rancho Cucamonga Project Manager for the implementation of CIS Infinity Relevant Training: • Degree in Economics / Minor in Math & Statistics • Advanced level courses in Accounting/ Finance Course Completed During Past Five (5) Years: • Advanced training on new Builds and Releases Previous Work Experience: Advanced Utility Systems Corporation Indian River County 116 ADVANCED UTILITY $ W S T C " Y Manager, Project Management • Manage large scale software implementations across North America • Manage large Statement of Works for existing clients including the developing of the scope of work, managing technical specialists and trainers • Work with technical implementation team and client project sponsors / stakeholders to ensure implementation milestones are met, on time and on budget • Participate in pre-sales activities to provide product and product implementation expertise Senior Consultant • Manage large Statement of Works for existing clients including the developing of the scope of work, managing technical specialists and trainers • Work with technical implementation team and client project sponsors / stakeholders to ensure implementation milestones are met, on time and on budget Training Specialist • Prepared and conducted instructor-led Internet and technology training • Developed instructional design for technology-based courses including topics, relevant materials and delivery Medusa Medical Technologies Inc., Vice President, Client Services • Manage all client service related areas including technical services, implementation and customer support for the execution of all projects • Serve as Project Sponsor for all implementations; work with technical implementation team and client project sponsors / stakeholders to ensure implementation milestones are mutually defined and successfully completed, on time and on budget • Work with executive management team to establish, monitor and manage corporate strategies in the areas of product development, implementation and sales and marketing Microsoft Canada, Consultant • Managed large scale software project ($600K+ CDN) for one of Microsoft' s tier one clients with over 3,500 users across multiple locations • Developed of project plan to ensure upgrades coincided with transition training to mitigate user issues and downtime • Managed the hiring and coordinate of outsourced IT support staff responsible for workstation upgrades • Identify, prioritize and resolve issues as part of issue resolution process; to ensure issues are dealt with promptly and escalated to project sponsors when required • Conceptualized, developed and implemented complete training component including transition training, e-learning components (SCORM compliant) and training collaterals Indian River County 117 ADVANCED tt I Lt TY 9Y % I tHs Hewlett Packard Canada, Consultant • Managed large scale technical project for one of Hewlett Packard' s " dot com' clients in Santa Ana, California with participants spread across North America • Collaborated with various stakeholders and Subject Matter Experts (SMEs) to develop an XML based process standard, to generate efficiencies across supply chain partners in the electronic component vertical market; charter participants included organizations such as Intel and Hewlett Packard as well as a number of component manufacturers in Asia. Title : Project Manager Professional Background: The Advanced Project Manager has seven years experience in the telecommunications industry in customer service training & program management as well as six years in insurance customer service. In her over 3 years as Project Manager, she has excelled at bringing all implementations to completion on-schedule and on- budget. Current and Past Relevant Experience: • Reedy Creek Improvement District, FL: Project Manager for the implementation of CIS Infinity. Reedy Creek Improvement District is the home of Walt Disney World . The District offers a wide variety of services including electric, natural gas, water, and solid waste. • City of Westminster, CO: Project Manager for the implementation of CIS Infinity. The City of Westminster, Colorado bills its 30,000 customers for water, sewer, storm water, and concrete replacement. As well, CIS Infinity ' interfaces with solutions like IVR, works management and GIS at the City . • City of Greenville, SC: Project Manager for the implementation of CIS Infinity Relevant Training: Project management courses Accredited at Bell to teach customer service and sales courses Training courses in adult education and Langevin Course Completed During Past Five (5) Years: Advanced training on new Builds and Releases Previous Work Experience: Advanced Utility Systems Corporation Project Manager Leading the planning and development of all project deliverables Organizing and managing resources Trainer Conducted training sessions at client sites Indian River County 118 ADVANCED U "Y' 1lIYY' � X3Y Ewt Title : Manager, Technical Services Professional Background: The Advanced Manager, Technical Services has supervised all Conversions at Advanced since 2000 and has extensive experience in converting clients from virtually every legacy system to CIS Infinity . The Advanced Manager, Technical Services has worked with data from electric, gas, telecom and water utilities that range in size from 5,000 to over 100,000 accounts . He has been successful working with all clients to address and resolve technical issues that arise during implementations . The Advanced Manager, Technical Services has previously held the role of Implementation Specialist and Conversion Specialist and as a result has a deep knowledge of CIS Infinity and the technology behind its functionality . Current and Past Relevant Experience: • Northern Kentucky Water District, KY: Conversion Specialist for District' s implementation project. Provided conversion services during an accelerated implementation. Conversion activities included data analysis, configuration, design, and programming. • CoSery Electric, TX: Conversion Specialist converting from two legacy CIS systems . The Data was merged from two separate organizations — CoSery Electric, an electric cooperative, and CoSery Gas, Ltd., a gas utility — each with its own rate complexities, and a diverse service area. • City Water, Light & Power, IL: Conversion Specialist converted data from an aging legacy system that had reached its limitations to CIS Infinity . Oracle database on a UNIX platform, CIS Infinity demonstrated tremendous performance in both test and production environments. Course Completed During Past Five (5) Years: • Advanced training on new Builds and Releases Previous Work Experience: Advanced Utility Systems Corporation: 2000 to Present Implementation Specialist, Conversion Specialist, Manager, Technical Services In his position as Manager, Technical Services, the Advanced Manager, Technical Services is responsible for the successful conversion of clients' legacy systems to CIS Infinity . He oversees the Conversion, Database and Crystal Reports staff and also works with clients to resolve any technical issues they come across during their implementation. Title : Manager, Product Implementation Professional Background: With 18 years of experience in the utility billing industry the Advanced Manager, Product Implementation is adept at managing the technical side of implementations . The Advanced Manager, Product Implementation ensures that all configurations done at clients sites are accurate. He has strong experience with system configuration, metering, system support and business process analysis. Current and Past Relevant Experience: Indian River County 119 ADVANCED V * I L IT y Sys T IE" 5 • Global Water Management, LLC, AZ: Located in Phoenix, Arizona, Global Water is the fastest growing water utility in the state. With an ever-growing customer base, Manager of Product Implementation will manage configuration of the CIS and ensure accurate billing of the water, electric , cable and wastewater services to their customers . • City of Danville, VA: Manager, Product Implementation for implementation project. This implementation requires the coordination of Advanced Technical Staff with other Vendors' Technical Staff (Financial Application) staff to ensure data processing between each is seamless . • Mount Pleasant Waterworks, SC: Manager, Product Implementation for implementation project. At beginning of implementation legacy system failed . Through configuration part of CIS Infinity was implemented quickly to process bills . Course Completed During Past Five (5) Years: • Advanced training on new Builds and Releases Previous Work Experience: Advanced Utility Systems Corporation Implementation Specialist, Manager, Product Implementation • Provides Advanced with system configuration, metering, system support and business process analysis services . He has also provided Project Management services in the past. Utility Reading & Billing (URB) Manager of Technical Services • Oversaw implementation of software and hardware for meter reading software Schlumberger Industries Billing Supervisor • Responsible for onsite billing vans, onsite billing van operator, meter reader • Ensured all client bills were delivered on time Title : Training Specialist Professional Background: The Advanced Training Specialist has over 10 years of adult education experience. In working with water, electric, gas etc. utilities across North America she has proven that she is effective at instructing users of all technical backgrounds on the use of CIS Infinity . Current and Past Relevant Experience: • City of Danville, VA • Lower Colorado River Authority, TX • Global Water Management, LLC, AZ Indian River County 120 ADVANCED tt `f tLfTor 5 T $ T CIMS Relevant Training: Bachelor of Arts, University of Guelph, 1993 TESL Certificate in Adult Education, Vancouver Community College, 1996 Internet Design Certificate, Humber College, 2003 Web Based Training (Making E-Learning Work), Langevin Learning Service, 2004 Visual Design and Display of Information, University of Toronto : School of Continuing Studies, 2003 COPC Trained, Customer Operation Performance Centre Canada Inc . 2002 Course Completed During Past Five (5) Years: Advanced training on new Builds and Releases Previous Work Experience: 2 years at Advanced as Training Specialist 10 years experience as Trainer/ Instructor/ Lecturer for Minacs, City of Toronto - Urban Development, PriceWaterhouseCoopers 2 years experience working abroad (Japan) teaching corporate English in automotive, electronic, computer, and pulp & paper industries . Title : Crystal Reports Analyst Professional Background: The Advanced Crystal Reports Analyst customizes bill prints and notices for clients . Current and Past Relevant Experience: City Water, Light and Power, IL Mount Pleasant Waterworks, SC Northern Kentucky Water District, KY Relevant Training: Diploma in Economic Engineering Certificate in Advanced Computer Training for Engineering and Programming Crystal Reports qualified Java courses UNIX courses Course Completed During Past Five (5) Years: Advanced training on new Builds and Releases Previous Work Experience: 4 years at Advanced as Crystal Reports Developer and then Analyst 2 years at Evron Computer Systems Corp . as a Programmer/ Analyst Indian River County 121 ADVANCED UTIL $ Ty SYSIt " S 1 year at Haron & Levi, Jerusalem as a Programmer/ Analyst 1 year at Telegraph Agency, Minsk as a Programmer/ Analyst 3 years at Electro-Mechanical Plant, Minsk as a Business Analyst Title : Database Administrator Professional Background: The Advanced Database Administrator is responsible for system tuning as well as the structure of the tables within the database, the number of instances to run, and other parameters . Current and Past Relevant Experience: City Water, Light and Power, IL Mount Pleasant Waterworks, SC Northern Kentucky Water District, KY Relevant Training: Bachelor of Science from York University Oracle Certified Professional Course Completed During Past Five (5) Years: Advanced training on new Builds and Releases Previous Work Experience: 5 years at Advanced as a Database Administrator 2 years at the Bulldog Group Inc. as a Db Administrator 3 years at Oracle Korea Inc. as Db Administrator 1 year at MavPro Consultants Inc . as a programmer/ analyst 4 years at Hanil Bank of Canada as a programmer/ analyst Indian River County 122 ADVANCED Resource Chart The following illustrates our estimate in full time equivalents for the County' s resources and Advanced resources during the implementation of CIS Infinity. Indian River County 123 Indian River County --- CIS Infinity Implementation Resource Chart N M y N La W L L L L L L L `� Phases a a a a a aa �o- Duration - Weeks 10 10 8 6 4 2 4 44 Project Sponsor Project Manager 1 .00 1 .00 1 .00 1 .00 1 .00 1 . 00 0 . 20 Conversion Specialist 0 . 25 0. 17 0. 17 0.20 0 .20 0.50 Network / IT Specialist 0 . 25 0 . 17 0 .07 0 . 08 0 .08 0. 20 Core Team (per user) Finance / Accounting SME(s) 0 . 15 0 .67 0 . 50 0.48 0 .48 0.70 0 . 20 - Billing SME(s) 0. 15 0.67 0. 50 0 .48 0 .48 0. 70 0. 20 Cash SME(s) 0. 15 0.67 0.50 0 .48 0.48 0. 70 0 . 20 `m Collections SME(s) 0. 15 0.67 0.50 0.48 0 .48 0. 70 0 . 20 M Metering SME(s) 0. 15 0 . 67 0 . 50 0. 48 0 .48 0 . 70 0.20 c IT SME(s) 0. 15 0 . 67 0. 50 0.48 0 . 48 0 . 70 0.20 w m - WLL - End Users (per user) Finance I Accounting 0.40 0.48 0.48 0.50 Billing 0 .40 0.48 0 . 48 0 .50 Cash 0 . 40 0 . 48 0.48 0 .50 Collections 0 .40 0.48 0 .48 0.50 Metering 0. 40 0 .48 0.48 0 .50 Project Sponsor cwi Project Manager 0 .50 0 . 50 0 . 50 0.44 0 .45 0.80 0.20 a Conversion Specialist 0 .60 0.40 0.25 0.23 0.23 0. 30 0 . 20 o Technical Specialist 0.96 0.96 0.95 0. 95 0 . 90 0.90 0 . 30 Training Specialist 0.08 0.65 0 .62 0 . 30 0 .30 0.33 0 .30 Key Assumptions The Advanced implementation approach consists of five phases: Phase 1 --- Project Start Up / Initial Conversion / Initial Configuration - Phase 2 --- Core Team Training / Conversion Testing / Soft Parallel Testing - Phase 3 --- End User Training / Conversion Testing / Soft Parallel Testing - Phase 4 --- Dry Run Testing - Phase 5 --- Hard Parallel Testing - Phase 5a --- Cutover Transition / Go LIVE - Phase 6 --- Post LIVE One ( 1 ) Project Month = Four (4) Weeks / One ( 1 ) Project Day = Ten ( 10) Hours Project Sponsors' involvement will depend on the requirement to address project issue escalations as they become apparent ADVANCED LE Y' i LiTF 3X37' t #4 5 . 7 Functional Requirements Responses to the requirements listed in Attachment A of this RFQ must be provided. Vendors must use the format provided in Attachment A and add explanatory details as necessary in a separate spreadsheet using the requirement number as a reference. The following answer key should be used when responding to the requirements: F = Fully Provided " Out-of-the-Box" C = Custom Development Required NV = Provided in the Very Next (Change in Code) Version R = Provided with Reporting Tool TP = Third Party Software Required NA = Not Available M = Modification (Change Using Built- in Toolset) Note: Vendors must use one code only per requirement. Any requirement that is answered in any other way will be treated as a negative/non-response. For each response indicating that a modification or customization is needed, provide information regarding the nature of the modification or customization and include an approximate cost in the notes column. The proposals submitted including requirement responses on Attachment "A" and any further information acquired through software demonstrations, discovery sessions or other communications including interviews will be reduced to writing and will become part of the software licensing agreement and final contract included in the Statement of Work. Indian River County 125 A DVANCE V IILNTY SYST 6 +4S ATTACHMENT "A" FUNCTIONAL REQUIREMENTS ID# Requirements Meet Meet Requirement Does not Meet Requirement w/Modification Requirement Key System Requirements l Modules in the software are fully F integrated. 2 All data within the database are F accessible to users and easy to use . 3 All application data elements are F stored in an integrated relational database to allow efficient data sharing, customized report writing and automated transaction update. 4 All data elements within the F application database except those elements defined by the client as necessary for audit and security control can be updated online. 5 The system provides for real time F updates such that online access from anywhere within the network and displays the most current element value. 6 Client can define and maintain F software module values and rules without requiring programmer intervention or recompilation of programs . 7 All applications use command keys F and screen layouts consistently . 8 Ability to add miscellaneous or F general commands. 9 Comprehensive error checking F capabilities (i . e. , date format, telephone format, city & state to zip code, data verification to table files, etc .) are provided to ensure the validity of data entered . Indian River County 126 ADVANCED UIILroror Svsrit " s 10 Data entry control is provided to F ensure that data is entered into all required and correct screen fields and automatically updated to all related modules to eliminate double data entry . 11 Software provides for the ability to NV check data entry for spelling errors . 12 Client is provided the ability to F designate required data fields for each data entry screen . 13 Client is provided the ability to F modify or customize screen formats (utilizing built-in toolsets) for the purpose of creating efficient data entry screens . 14 Client is provided the ability to add F multiple fields to all data and inquiry screens for the purpose of maintaining and viewing information unique to Indian River County . 15 Client is provided the ability to F define indexed fields, to include both user-defined fields and those supplied with the system, to allow quick look-ups of data frequently referenced. 16 Software support Windows XP, F Windows 2000, or newer clients . 17 Software integration is provided to F See Explanatory allow exchange of data by fax and Details the Internet . Provide a list of existing capabilities in the comments column . 18 Automated workflow that utilizes F advanced functionality (e-mail , interactive voice response, electronic forms, electronic signature, etc .) is provided . 19 Historical data can be archived to F tape or CD ROM . 20 Software accommodates integration F with third party applications such as general ledger, automated time and collections systems, cash receipt, Indian River County 127 ADVANCED 6t T9 L9 T Y 9T S Y 1081 imaging, etc . 21 Provide multiple screen accessibility . F 2` Ability to e-mail support requests F directly from application . Provide direct access to help web site to log support requests, query knowledge database for frequently asked questions, and download updates via secure connection . Productivity Tools & Data Analysis I Provide the ability for client to F define internal processing sequence (workflow) between all modules and within each individual module, allow documents to be routed and approved on line . 2 Import and export capabilities with F Microsoft Office products (Word , Excel , Power point, Access, and Exchange), Lotus and Word Perfect . 3 Online notification by the system F that a document is waiting in Queue for approval . :: 4 Report writer( s)/query is flexible and F user friendly . 5 The vendor supplies report F See Explanatory writing/query capabilities that can Details produce comprehensive management reporting from all software modules acquired. Please describe the report writer(s) provided with the software modules with response. 6 Report writer( s)/query includes the F following functions : math ( i .e. , sum, round, integer, etc . ) ; logical (i . e . , and, if, or, etc . ); and statistical (i .e., average, count, min . , medium, etc .) . r87 Report writer(s) includes the ability F to produce graphs and charts. Individual users can save multiple F numbers of user-defined reports and Indian River County 128 ADVANCED U I I I. I `t T 9 T S It M S queries for future use. 9 User-defined reports can be added to F the online report catalog . 10 Reporting capabilities include F restarting reports, generating and storing report sequences, and change printer destination . 11 Standard reports can be F automatically generated on a user- specified time schedule . 12 Print jobs can be viewed on line F prior to printing . 13 Drill -down queries are provided for F See Explanatory all modules that allow users to Details display information on a summary level and drill down to the source document . List examples of this feature in the comments column . 14 Vendor provides a hard copy catalog F of all standard reports provided with each software module. 15 Vendor provides an online, F centralized catalog of all standard reports provided with each software module. 16 Reports can be processed from the F centralized catalog . 17 Generate financial and budget F reports based on user-defined reporting structures . 18 Provide the ability to generate and F combine data from multiple modules on one report. 19 Provide the ability to generate and F combine data from multiple years on one report . 20 Ability to print report on different F types of printers ( i . e., laser, inkjet, band printer) . Indian River County 129 ADVANCED 21 Provide user with ability to request a F year-to-date listing of the activity in any account, to be displayed or printed . 22 Online context-sensitive help F See Explanatory available at the menu, screen, and Details — A sample field level . Please provide a list of on- line help has online help available with response. been included with our response. 23 Provide the ability to print screen F and query result. Documentation 1 All vendor- supplied software is F accompanied by sufficient documentation to enable comprehensive understanding of its structure and operating procedures . 2 Documentation is well structured, F easy to read, supported with numerous illustrations, and well indexed . 3 Documentation includes inter- F relationships of modules, general system descriptions, flowcharts & examples, report layouts & examples, file layout, visual display terminal layouts, consistent coding & numbering schemes, processing rules, etc . 4 Documentation includes user F operating instructions. 5 Vendor provides for complete, non - F technical documentation, including reports, online functions, and screen illustrations and data entry requirements . 6 Vendor provides technical F documentation, including data element dictionary, program narratives (functions and elements), record and file specifications and batch process operating instructions . Indian River County 130 ADVANCED V Y 1 L IT Y S V ! 1' L M $ 7 Vendor provides for online F documentation or help text at multiple levels; vendor supplied, client specific, and by individual user. 8 Multi -level documentation/help text F ( vendor supplied, client specific and individual user) can be maintained online for each function, screen and field . 9 User can access cursor sensitive help NA Help files are not text on all screens at any level context sensitive. ( vendor supplied, client specific and individual user) . 10 Documentation is supplied in written F manuals and on disk . 11 Hard copy is available. F Data Security 1 Software employs default denies all F security unless granted scheme . 2 Software provides for field level F authority of deny, read only, update. 3 Software provides for organizational F unit access security within common applications . 4 Software provides for optional detail F transaction auditing . 5 Software provides for optional detail F security auditing. 6 Software provides for encrypted data F transmission . Please provide encryption method( s) with response. 7 Provides security down to the field F level . This access should allow each user group to be granted full access, read- only access or no-access on field basis . Users must be able to have access granted based upon assignment of user groups . General Capabilities Indian River County 131 ADVANCED 1 System provides ability to convert F the Utility Billing data from its current form and port that data into the new Utility Billing application . 2 Provide the capability to ensure that F all customer account transactions are interfaced with the subsidiary ledgers . Ability to produce summary ledger for entry into the financial software database MUNIS . (i .e. the subsidiary ledgers must balance to the general ledger) . If not, the system reports all out of balance conditions. 3 Support an unlimited number of F billing cycles per month . 4 Support an unlimited number of F routes per billing cycle . 5 Support an unlimited number of F utility accounts (service addresses) per route. 6 Support both accrual and cash F accounting methods and the ability to automate general journal entries in the General Ledger. 7 Provides all file maintenance on-line F real -time via display. 8 Provide means for entering F residential customers by surname and commercial customers by business name or responsible party. 9 When setting up a new utility F account the system warns the operator if a customer with the same name, Florida ID number, same driver' s license number or other identifying number has had an account with the County and either owes a balance or has been written off as a bad debt in the utility system . 10 Provisions for user-defined fields F See Explanatory with parameters defined by the user. Details Please explain your software 's capabilities in this ctw Indian River County 132 ADVANCED U TI LI YY 9X3 'T kH 5 response. 11 Ability to turn off and turn on F individual services (water, sewer, etc. ) resulting in automatic , user defined, prorating of services . 12 Ability to automatically turn services F off and back on at specified dates or vice- versa. 13 All dollar fields will hold up to F hundred $ 100+ million , carried out to the cents . 14 Provide for displaying and/or F printing any customer account and/or service address history for active and inactive customers upon request by a user- specified date range . Including financial and consumption data . 15 All readings will hold up to 9 F positions and consumption will hold up to 8 positions. Consumption can be measured in user-defined units . 16 Accepts full and partial and pre- F payments for active and/or inactive accounts. 17 Allow for separate deferred payment F plan that produces cutoff notices when payments to the plan are delinquent. Payment plan to be independent of the regular collection process. 18 Provision for data entry correction of F any distribution errors. 19 Provision for unlimited text or notes F for a customer ' s accounts with ability to identify as occupant related or address related notes. Provide ability to assign alert flags to accounts with notes . 20 Provide "pop- up windows" for code F fields with scroll and pick capabilities . Indian River County 133 ADVANCED lu T LI `tY aYSY r 21 Provides menu level option security, F controlling function access by individual authorization . 22 Ability to provide for user-defined F customer classification codes (i .e . residential , commercial , multi family, manufactured housing, government, churches, city, etc .) 23 Ability to flag accounts that have F been liened . 24 The system must utilize "Wizards" F to expedite processes. i .e. Setting up new accounts, finaling accounts, meter change-outs, etc . 25 The system must include a built- in F utility consumption and revenue summary by rate class . 26 Provide the ability to attach an alert F code to a comment . 27 User defined report writer is F available that provides the ability to create user defined queries to be viewed on screen and user defined reports with print capabilities . Provides ability to export data from queries in third party software formats (i . e . Microsoft Excel , WordPerfect, Microsoft Word, ASCII , CSV, etc .) not using an ODBG link . Data dictionary is provided with software. OBDC drivers must be embedded in the database. Inquiry Capabilities 1 Provide the ability to look up F accounts by meter number. The meter lookup feature should accept a partial meter number, displaying a list of all meters beginning with the numbers input by the user. 2 Ability during data entry , inquiry , or F maintenance of any data / files, to access any related files for inquiry . Indian River County 134 ADVANCED For example, while entering a customer payment, the user is able to temporarily stop entering the data and enter an inquiry mode to find a customer account . After completion of the inquiry, the user is able to return to the partially entered transaction screen . 3 Ability to track information through F system by contact and property. Provide ability to see all accounts (current and prior) at a given property . Conversely, be able to view multiple accounts associated with a single contact . 4 Any time the user is prompted for an F account number (i .e. account inquiry, maintenance, posting payments, meter reading input, etc .) the user is provided the ability to look up the account (active or inactive) based on any of the following criteria : a) All or a portion of the customer ' s last name and first name; b) All or a portion of the service F address; c) Billing address; F d) Driver ' s License or ID number; F e) Owner ' s name F f) Meter route F g) Meter sequence F h ) Account number from previous F utility billing software 5 The system supports a client-defined F number of transaction and consumption history . The user controls history purging for transaction history and consumption history and is password protected. An option to store history on magnetic media prior to purging is provided. Indian River County 135 ADVANCED 6 Transaction history screen is in F reserve chronological order, includes a post date, transaction date, type transaction (bill , payment, deposit, deposit refund, adjustment, etc . ), references (check number, adjustment type, etc .), debits, credits and balance . Detail on each transaction includes a breakdown of amount per service, penalty, tax, etc . F87 Display account balances by service. F Display aging balances for current, F 30, 60, 90 and 120 increments and breakdown balances by service (water, sewer, tax , penalties, etc .) or any one factor individually i .e. Over 120 only . 9 Display consumption history for an F unlimited amount of years by month ( including both actual meter readings and computed consumption) . Average annual consumption for each meter displayed on consumption history screens. Any readings that were estimated are automatically flagged by the system . The consumption history must be able to be displayed by occupant and consolidated together for a service address . 10 Display credit history for past five F years by month including number of returned checks each year. 11 Ability to see on screen the same F information customer had on last bill . 12 System must be able to provide an F audit trail for changes to the account. Audit trail must include : user name, date, time stamp, what used to be in the field, and what currently is in the field. 13 Provide user-defined comment status F and the ability to run reports based on a comment status . Indian River County 136 ADVANCED VIILiYT STsIt «, s Services / Rate Tables 1 Ability to vary rate structure to F accommodate an unlimited number of rate tables for each service. 2 Ability to provide user-specified and F maintained rate tables. 3 Ability to bill for up to 12 non- F metered services ( i . e . sewer, sanitation , recycle, storm water, fix monthly rates, utility tax , repairs, additional sanitation , hydrant fee, delinquent account arrangement payment and interest fees, ISF charges, administrative fees, etc . ) in order to provide current services and future services not now billed. 4 Provide ability to base charges for F non-metered services such as sewer and water consumption from customers ' water consumption . The system provides the ability to base sewer charges that are dependent on water consumption on user-defined winter averages. Also, provides the ability to flat rate non-metered services. Minimum and maximum limits can be based upon system averages. 5 Ability to vary rate structure for F different rate types for each service as County ordinance change. This includes the minimum consumption , billing rate, breaks for consumption and dollars, tax rate, penalty amount, base charge, minimum charge and maximum charge. 6 The ability to have an unlimited F amount of rate codes per service, per account . 7 Ability to identify and bill for sales F tax for taxable items or services if the customer has not established non taxable status. These taxes must be able to be allocated to an unlimited amount of agencies (i . e. : federal, state, city, county, water district, etc), with an option to separate each Indian River County 137 ADVANCED U Y I L 4 y P SYS F Ems of these tax entities as a separate item on the customer ' s utility bill . 8 Provide for flat rate billings or one F time special charges. 9 Provide for consumption only with F no dollars billed for some County accounts . These are reflected on the billing register as unbilled consumption . 10 Provide for the ability to classify F different types of users for each service even though they may be billed on the same rate structure for that service. 11 Ability to bill for residential flat rate F service. Bill Printing 1 Options to print on existing utility F bills or choose from standard forms from vendor. 2 Print user-defined messages on bills. F 3 Print bar codes (OCR) on bills F representing the customers ' utility account numbers . Ability to read bar codes with bar code scanners upon receipt of payment from customer. 4 Provide for bank draft option for F customers. Bills marked "Paid by Draft" should be printed for customers on bank draft. An ACH file should be created by the system on magnetic media or by modem to send to the appropriate bank for processing. 5 Provide internet billing delivery with F customer ' s history of consumption and monthly billings . Indian River County 138 ADVANCE u „ ► sTV S Y S T t 6 Provide for billing for demand F meters on any service . The charge for this service can be calculated from a rate table using the demand reading. 7 Ability to view and reprint bills in F same format as customer ' s original bill . 8 Provide both owner (landlord) and F customer (tenant) with monthly bill . 9 Ability to mail multiple copies of a F bill to different addresses, i .e . send copy of bill to tenant and owner of property . Penalties / Late Notices 1 Ability to send out past due notices F automatically but with flexibility, i .e . not for insignificant amounts, special no cut codes for different reasons, etc . 2 Follow delinquent customers who F move away . 3 Ability to automatically add late F penalties or interest charges to delinquent accounts according to a client-defined flexible rate structure. 4 Automatically generate a cut off list F after printing a preview report that can be reviewed for possible revisions. 5 Ability to age accounts in 30, 60, 90, F and 120-day increments . 6 Ability to pull aging according to F user determined factors. 7 Automatic printing of discount F notices and cut-off service orders with interface to the work order system tracking System. Indian River County 139 ADVANCED 8 Provide for reporting a summarized F credit history for previous 24 months, and optionally print this credit history on cut off reports. 9 Provision for reversal of NSF F checks, automatic billing for returned checks charges, and maintenance of customer NSF check history . 10 Ability to produce delinquent bills F for customers that have already received a final bill but continue to maintain an unpaid balance . 11 Automatically generate cut-off letter F notices or other suitable shut-off notices after printing a preview report, which can be reviewed for possible revisions. Bad Debt 1 Ability to select accounts for write- F off using client-defined criteria. Allow maintenance to the write off file prior to actually writing off the selected accounts. 2 Potential for final bad debt tape or F diskette transfer to an outside agency for subsequent collection activity . 3 Provides ability to post payments F and adjustments to bad debt accounts . 4 Provides ability to reinstate a bad F debt account to the active data files without having to re-enter account information . Work Order / Service Order Inte! ace/Work Order Tracking 1 Vendor offers work order/service F order system that provides on-line updates to the utility system upon completion of applicable work orders. Examples are turn-on , turn- off, rereads, meter change outs, transfer, etc . Indian River County 140 ADVANCED lC 2 A history of all work orders related F to a service address should be displayed in the inquiry screens at the service address . The status of each work order should be displayed . 3 The user must have the ability to F create, complete, or inquire on a work order from any place in the utility billing system . 4 Ability to maintain service records F independently for long term services analysis . 5 Provide ability to establish a new F customer account in the utility billing system and create work order for turn-on on one screen . 6 Service order system provides F automated updates to the utility system upon completion of applicable service orders. Examples are turn-ons, turn-offs, re-reads, meter change outs, transfers, etc. 7 Ability to assign work orders by F address, region, etc . 8 Ability to search work orders by F type, i . e. delinquent shut-off, pipe break, water quality . 9 Ability to track by assigned to fields, F i .e. meter read crew, field service crew, sewer service crew. Meter Information 1 Provision for maintaining complete F meter data at each location, including, but not limited to, type service, meter serial number, size, type, make, note, multiplier, price, date purchased, date installed, last date repaired . 2 Maintain in shop meter inventory F records by serial number. 3 Ability to have an unlimited number F of meters associated with one Indian River County 141 ADVANCED Yr '1P1 Lk "p' � 3x '31 � t4 account . 4 Each service address should include F a history of all meters that have been installed at the service address . This history should include the date a meter was removed, the meter serial number and last reading . 5 Actual readings and consumptions F for each meter will be determined by the number of dials to be read for that meter and should support a minimum of nine digits . 6 Ability to change out meters at any F time . Where meters have been changed out, ability to show separate individual meter readings and consumption, and to show total consumption and billing amount on the same bill . 7 Store date and time of readings when F captured through automated meter reading system . 8 Ability to handle multiple meter F changes for a single metered service within a single billing period. 9 Ability to create meter cycle reports F which reflect all meters installed for both active and inactive accounts. Transfers 1 Display previous account numbers in F transfer accounts . 2 When a customer transfers to a new F service address the system should automatically transfer the customer ' s balance, final bill and any other occupant related information to the new account . 3 When a customer transfers to a new F service address the customer should receive one bill displaying the meter readings from meters at the old address and the new address with one total consumption and billing Indian River County 142 ADVANCED amount for each service. 4 The customer master record should F maintain the date of the transfer and the account transferred to or from . 5 Ability to transfer deposit records to F new location . Billing Features 1 The system should have the ability to F prorate bills for new accounts and finaled accounts based on a user- defined formula. 2 Ability, as soon as a meter reading is F obtained, to calculate a final bill with deposit applied and print on printer associated with the workstation . The transaction would be applied to the account . Batch bills would not reprint this bill . Also ability to estimate a reading and calculate a bill on demand. 3 Ability to sort bills by zip plus four TP and carrier route to take advantages of available postage discount. 4 One time charges and meter change F outs done either as a group or during meter reading input . 5 Supports calculation of consumption F using current and previous meter readings multiplied by user-defined multipliers. 6 Calculates final bills during any F cycle, based on the internal system issuance of a turn-off work order, or closing of a customer account. Applies deposit amounts, prorates final bills as the default or holds the deposit for future use as a manually override . Indian River County 143 ADVANCED V 1 LI Y 9Y *5 CM9 7 Ability to estimate consumption for a F complete route or routes in the event of emergencies and produce bills, also, provide the ability to estimate bills for single accounts of all un- read meters . 8 Each account ' s history would show F that the billing was by estimate if the reading( s) were estimated by the system . 9 Ability to change meter reading F sequence without changing the customer account number. 10 Flexible high/low feature that allows F the user to adjust the range of parameters using several alternate factors, and according to changing conditions (i .e. seasons, storms, etc . ) . 11 This high/low would be both on the F information sent to the Automated Meter Reading system before readings, and on the edits performed on the mainline computer after the readings or if readings are manually entered into the system . 12 Permit off-cycle billing for accounts F that have been disconnected in order to get final bills to customers as soon as possible and list all addresses on meter reading system (active and inactive accounts) . 13 Produces a consumption edit register F prior to printing bills, screening for user defined variables such as high / low consumption , no current reading, no previous reading, zero consumption , etc . 14 Prorates services fees for partial F month billing on initiation and termination of accounts. Prorates occur only upon user defined services set for prorating. 15 Ability to bill cycle and produce F corresponding billing registers and journal entries. Indian River County 144 ADVANCED V I I L I T Y Is Y 3 7 E H 3F 16 Ability to print customer' s final bill F information any time at a service counter for all charges due, and show past due as well as current amounts . 17 Ability to incorporate unlimited one- F time charges per billing cycle on a customer utility bill . This may include charges such as reconnect fees, tap fees, etc . 18 Ability to print edit report for all F bank draft accounts, make necessary changes. Posting program posts all bank drafts as a single process . 19 Ability to incorporate different F installment bills on the composite bill . These items are identified separately. These items could include but are not limited to : water tap, sewer tap, service fees, and assessments 20 Permit levelized billing based on F rolling average of current bill plus twelve previous months with automatic re-evaluation triggered at a set future point in time. 21 Where meters have been exchanged, F show individual meter readings and consumption , a message that the meters were exchanged, and total consumption and amount on the bill . 22 Ability to handle non-utility services F such as sales of merchandise, meter damage, billings for hydrant meters, and repairs. 23 Ability to bill for services calculated F off the system and entered each month . 24 Ability to place an account on hold, F resulting in the account not being billed until taken off hold . Deposits should not be refunded. 25 Ability to reflect assessment account F balance and assessment loan due date on utility bill . Indian River County 145 ADVANCEO iJ 'Y i L I V Y 6 Y ST E 4q 5 26 Ability to set reminder on bill for F assessment due date if different date from utility bill due date. Payment Processing 1 Accepts full , partial and F prepayments . 2 Provides interface to cash collection F system supporting real -time, on- line cash receipts entry, with entry validation and individual cashier totals . 3 Ability to allow the cashier to F modify the distribution of monies to various services. 4 Accept on- line payments by F checking, savings, or credit card. 5 Accept credit card information to F process payment of monthly bill automatically against credit card on file . 6 Ability to set up special payment F arrangements within current billing with terns and amount due, if non- payment the account should revert back to prior billing arrangements and be flagged for shut-off. This should create work order or message to do so . 7 Ability to implement round-up F billing or fixed amount for customer donations to be tracked in a separate fund. 8 Ability to waive deposit by F indication that customer has letters of credit 9 Ability to bill an additional deposit F on a regular bill . Assessments & Contracts 1 Ability to amortize assessments for F water and sewer and paving projects with varying loan terms and payment terms i . e. 5 , 10, 20 years billed Indian River County 146 ADVANCED Y! YILI YY S W S T It ri15 monthly or annually) . 2 Ability to change dates when interest F calculates for assessments. (i .e . calculate no interest if amount paid within time frame, if not paid be able to generate interest calculation from beginning of period . 3 Generate payment schedules and F amortization tables. 4 Ability to generate reports by aging F categories short term and long term 5 Ability to generate delinquent loan F reports. 6 Ability to generate cuts for F delinquent loan accounts. 7 Ability to combine billing with F water/sewer accounts . 8 As long as installment payments are F being paid, the unbilled portion of the installment contract will not be shown on the bill or can optionally be printed on the bill for information purposes. 9 If an installment payment is not [F::::made, the account can optionally be subject to penalty and cutoff. 10 Once a contract has been fully billed, future billings will be automatically stopped. 11 If a customer with a contract F transfers to another account, an occupant related contract should automatically transfer with the customer to the new account. Deposits 1 The system supports multiple F deposits per account. Indian River County 147 ADVANCE U tI LITY 3Y9Y as 2 Deposit information must include F type deposit, date of deposit , amount, receipt number, check number, and refund date. Vendor ' s cash collection system should interface with deposit programs in utility billing system to capture deposit information including amount, receipt number, reference, etc . 3 Ability to automatically refund F deposits based on good credit history . Acceptable credit history is user-defined . Provide ability to either print refund checks or apply deposit against account based on good credit history . 4 Ability to calculate interest on F deposits. Interest may be applied to account, added to deposit, or disbursed to customer as a check . 5 Produce regular deposit reports to tie F cashier' s daily bank deposits, and to monthly deposit fund controls. 6 System automatically pay off F customer deposit plus accrued interest, if applicable, when the account is finaled . 7 Ability to transfer deposit(s) from F one active billing account to another, as when a customer moves and wants the old deposit to transfer to his new location . 8 Ability for one deposit account to F associate with multiple billing accounts, as when a landlord maintains one deposit for several properties or one customer has a regular account and a sprinkler account . 9 Automatic application of deposit F against delinquent account after user- defined conditions are met (i . e . service has been disconnected and no customer contact has been made . ) . E- Services Indian River County 148 ADVANCED UTILITY $ YST CH W' 1 Ability for customer to log-in to F utility account and view information related to their account to include current and past bills, consumption history, and general account information . 2 Ability for customer to update F account information — i .e . address, phone number, etc . 3 Ability for customer to apply for F account online. 4 Ability for customer to initiate F transfer from one address to another within the county via online request. 5 Ability for customer to pay utility F bill online via check, savings, or credit card. 6 Ability for customer to set up F automatic payment of utility account via checking, savings, or credit card account. System Interface 1 General Ledger/Subsidiary Leger : F The utility billing and collection system should have the capability to generate reports which can be posted to Financial Software (MUNIS) for posting billings, adjustments. 2 Accounts Payable: If the utility F system does not generate its own deposit refund checks, it should be able to integrate fully with the accounts payable module in MUNIS for processing of deposit refunds to customers. 3 Accounts Receivable: The utility F billing system should integrate with the accounts receivable system for the purpose of establishing liens for bad debts . 4 Automated Meter Reading : F Provide for upload and download of data to hand-held meter reading Indian River County 149 ADVANCED U t f t I T Y S X s y t " system . 5 Central Cash Collection : Provide F immediate updates of payments, deposits, etc . to the utility billing system and hold it as pending until posted at end of day. 6 Work Orders : Work order creation , F completion and inquiry should be accessible from any screen in the utility billing system . Completed work orders related to the utility billing system automatically update the utility billing system in a real - time, on- line process upon completion of the work order. History of all work orders at a service address is displayed in each utility account . Reports and Report Writing Capabilities 1 An Ad Hoc report writer must be F See Explanatory available that provides the capability Details to create queries and/or reports, using data from any of the fields within the utility system . Ability to transfer report data in ASCII, Microsoft Excel , or similar format . Please specify which formats are supported with response. 2 Provide the ability to create standard F reports based on user-defined and user-selected criteria with sub-totals and totals. 3 Provide the ability to create reports F that give data related to annual water and wastewater volume by customer and number of gallons. 4 Provide the ability to create reports F which express the number of equivalent residential units (ERU ' s) for water and wastewater. 5 Ability to generate report for F customer aging for all account balances for active and inactive locations. Indian River County 150 ADVANCED 6 Ability to generate report for F customers with past due balances greater than 120 days only. 7 Ability to generate report with detail F for all deposits on account . 8 Ability to generate report related to F meter information, i .e . report for all replaced meters, report F for all new installs) Utility Work Orders Specification and Description General Capabilities 1 The Vendor must have the ability to F convert the Work Orders (Utility only) data from its current form , "RPG" language for the Batch portion of the work orders data, and port that data into the new Work Orders application . 2 Provide for user defined job codes F with defaults to preferred departments , employee, estimated days for completion, estimated hours for completion, cost per hour and priority level . 3 Allow for manual changes to job F code defaults during work order input . 4 Cost categories should include NA Job costing is equipment, labor, materials, usually a overhead and other. The system function of the should provide the ability for the FINS system, in user to define multiple cost codes which CIS within a cost category . Infinity interfaces with . 5 Provide employee codes that identify NA Employee employees by their employee information is number assigned by the Payroll usually a System. The Work Order System function of the should access the Payroll System for FINS system, in hourly pay rate cost information of which CIS each employee. Infinity interfaces with . Indian River County 151 ADVANCED oil 61T V 3 YST IEM S 6 When setting up a new utility F account the system should warn the operator if a customer with the same name, same driver' s license number, same identification number or has a existing account or has had an account with the County and either owes a balance or has been written off as a bad debt in the utility system . 7 Provide department codes F representing the various departments that will be assigned work orders . 8 Provide the capability to have the F system automatically assign work order numbers or allow work order numbers to be manually assigned. 9 Work order input should prompt for F the job code, department the work order is assigned to, employee the work order is assigned to, task description, estimated date of completion , status, priority, associated utility account number and customer name, if applicable . 10 Easy look- up of various codes must F be provided with help screens or "pop-up" windows to assure consistency and ease of use . 11 Automatic look up of utility account F numbers by customer name or service address must be provided in the work order input program for utility related work orders . 12 The system must allow printing of F work orders on demand or in a batch process at the discretion of the operator . 13 Criteria for printing of work orders F should include the range of work order numbers to be printed, job date range to be printed, selection of work orders within a specific department( s), and selection of work orders for specific employee(s). Indian River County 152 ADVANCED u I I L 0 T Y 9 T S T E S 14 Allow printing of work orders on- F site or at remote locations . 15 Work order job codes should F automatically define the type of information requested on a work order . 16 The system must provide the F capability to reprint work orders on demand. 17 Work orders directly related to utility F billing and collections should automatically update the Utility Billing System as the work orders are completed. No double entry of data should be required. 18 The system must provide the F capability to process work orders unrelated to utility billing and collections . 19 The system provides the capability to F print a work order audit report that may be reviewed prior to updating utility accounts with completed work order information . 20 The system allows easy access to the F utility billing inquiry program directly from the work order input and completion screens . 21 The system provides an optional NA capability to capture and track labor, equipment, material and miscellaneous costs related to work orders and calculate a related charge for these cost categories . 22 The system includes extensive F inquiry capabilities that include the ability to look-up the status of work orders by utility account number, job code, department code, employee code and status. L The system checks for pending work F orders to prevent duplication with the same job code at the same service address . Indian River County 153 ADVANCED U Y 0 L 0 Y Y 3 Y 51 14+1 4 24 The system assigns a start time and F date when the Work Order is generated . 25 The Work Order System interfaces F with the Utility Billing System to allow for easy inquiry of the history and status of work orders related to utility accounts. Reports 1 An Ad Hoc report writer must be F See Explanatory available that provides the capability Details to create queries and/or reports, using data from any of the fields within the utility system . Ability to transfer report data in ASCII, Microsoft Excel, or similar format. Please specify which formats are supported with response . 2 Provide the ability to create standard F reports based on user-defined and user-selected criteria with sub-totals and totals. System Integration 1 Utility Billing System : Completed F work orders with job codes related to utility billing, such as "on ' s", "offs", "get reading", "change occupant", "swap meter", "add service", "remove service", etc . , should automatically update the Utility Billing System . 2 Automated Meter Reading F System : The Work Order System should interface with the Automated Meter Reading System to receive work orders created by meter readers in the field during meter reading . Comment codes entered by meter readers representing various types of work orders such as "check for leak", "replace meter lid", etc ., should automatically create work orders when reading routes are uploaded to the main system . Indian River County 154 ADVANCED Explanatory details ID# Key System Requirements 17 Software integration is F CIS Infinity allows for data provided to allow exchange of to be exported out in many data by fax and the Internet . different formats including, Provide a list of existing ODBC , XML, HTML, TXT, capabilities in the comments SDT, Excel , etc . column . Productivity Tools & Data Analysis 5 The vendor supplies report F CIS Infinity includes a robust writing/query capabilities that reporting engine where every can produce comprehensive field in the database is management reporting from searchable. The reporting all software modules acquired. engine is easy to use and Please describe the report conforms to the end user. writer( s) provided with the software modules with response. 13 Drill -down queries are F CIS Infinity allows for all provided for all modules that data to be drilled into . On the allow users to display Main Customer Account information on a summary Screen, a Customer level and drill down to the Information Band along the source document . List top represents the summary examples of this feature in the level , where users can comments column. customize the fields they want to see up there. Clicking on any of the fields will drill into the detail . 22 Online context-sensitive help F CIS Infinity comes with a available at the menu, screen, complete online help tool , and field level . Please provide which allows users to search a list of online help available for key words, use indexes, with response. or simply scroll through a list . CIS Infinity also allows custom hyperlinks, in the case where the utility wants to define their own specific help files . A sample on - line help has been included with our response. Indian River County 155 ADVANCED V PILI TY 5 Y 51 e General Capabilities 10 Provisions for user-defined F CIS Infinity is designed to fields with parameters defined allow for up to 40 user by the user. Please explain definable fields; including, your software 's capabilities in the meter inventory screens, this respect with response, customer screen , service address screen , services screen, etc . Users are allowed to define their own field names and have access to these fields through the reporting and searching engines . Reports and Report Writine Capabilities 1 An Ad Hoc report writer must F CIS Infinity includes a robust be available that provides the reporting engine where every capability to create queries field in the database is and/or reports, using data searchable. The reporting from any of the fields within engine is easy to use and the utility system . Ability to conforms to the end user. All transfer report data in ASCII, reports can be exported into Microsoft Excel , or similar ASCII files, Excel , XML and format . Please specify which many other formats . formats are supported with response. Utility Work Orders Specification and Description Reports 1 An Ad Hoc report writer must F CIS Infinity includes a robust be available that provides the reporting engine where every capability to create queries field in the database is and/or reports, using data searchable. The reporting from any of the fields within engine is easy to use and the utility system . Ability to conforms to the end user. All transfer report data in ASCII, reports can be exported into Microsoft Excel , or similar ASCII files, Excel , XML and format . Please specify which many other formats . formats are supported with response. Indian River County 156 ADVANCED UTILITY s y t rem s 5 . 8 Technology Proposer must include all of the information requested below with its response. 5.8.1 . List all database and hardware platform options. CIS Infinity can run on Windows 2000, Windows NT, Windows 2003 or Windows Vista operating systems . CIS Infinity supports MS SQL 2000 and 2005 or Oracle 8i, 9.x or 10G as its RDBMS. 5.8.2. Describe the preferred database, hardware, and configuration for the proposed software. Your choice is dependant on what you desire from the database, and the skills of your internal resources . 5.8. 3. Specify the minimum desktop requirements. Desktop primary user recommendation General Configuration Intel Pentium IV Single Processor Architecture Form factor Mini-Tower Processor ( s ) ( Intel ) Processor (CPU) Intel Pentium4 3. 6 GHz 800MHz FSB Memory Standard Cache memory 512-1(13 Integrated ECC L2 Cache Memory (RAM) 2 GB DDR Non-ECC SDRAM, 400MHz Storage Diskette Drive 3.5" 1 .44 MB Optical Drive 48x CD-ROM or 16x DVD-ROM Hard Drives 80 GB IDE Hard Drive 7200 rpm Communications Fast Ethernet NIC Integrated Gigabit Ethernet NIC PCI 10/ 100/ 1000 Video Internal Video Integrated Video card with 128 MB of memory Operating system Microsoft Windows XP Professional with the latest service pack. Applications Installed applications Microsoft Office 2003 Professional with the latest service pack Indian River County 157 ADVANCED Desktop secondary and casual end user recommendation General Configuration Intel Pentium IV Single Processor Architecture Form factor Mini-Tower or Desktop format Processor ( s ) ( Intel ) Processor (CPU) Intel Pentium4 2 .8 GHz 800MHz FSB Memory Standard Cache memory 1MB Integrated ECC L2 Cache Memory (RAM) 512 MB DDR SDRAM Network controller ( s ) Storage Diskette Drive 3 .5" 1 .44 MB Optical Drive 48x CD-ROM or 16x DVD- ROM Hard Drives 40 GB IDE Hard Drive 5200 rpm Communications Fast Ethernet NIC PCI Integrated Fast Ethernet NIC PCI 10/ 100 Video Internal Video Integrated Video card with 64 MB of memory Operating system Microsoft Windows XP Professional with the latest service pack. Applications Installed applications Microsoft Office 2003 Professional with the latest service pack 5. 8.4. Specify the minimum server requirements. Application server configuration recommendation General Configuration Intel Xeon Processor Server Architecture Form factor Rack Mountable or Tower Design Processor ( s ) ( Intel ) Processor (CPU) Xeon 3 . 6 GHz/ 1MB processor with 800 MHz system bus Memory Standard Cache memory 2 MB level 2 cache per processor Memory (RAM) 2 GB DDR SDRAM (preferably 2 x 1 GB chips for future expansion) Network controller( s ) Gigabit Ethernet NIC PCI Dual 1000MT Single port gigabit network adapters . (10/ 100/ 1000) Storage controller ( s ) SCSI Controller PERC4/ DC 2 internal channels - embedded Indian River County 158 ADVANCED eL T t L S 'C Y! Sir % 'Y le m s RAID 128MB cache Storage Diskette Drive 3.5 ' 1 .44 MB CD-ROM 8x DVD-ROM Drive Hard Drives (Universal Hot Plug) Two 36 GB 15,000 rpm Ultra 320 SCSI - RAID1 Three 73 GB 15,000 rpm Ultra 320 SCSI - RAID5 Redundancy Cooling Hot Plug Redundant fan Power Supply Hot Plug redundant power supply Industry Standards Approved certifications . ACPI 2. 0 (preferred) . PCI 2 .2 PXE • WOL • Physical Address Extension (PAE) Support Operating system Microsoft Windows 2003 Server Standard Edition Database server recommendation General Configuration Intel Xeon Dual Processor Server Architecture Form factor Rack Mountable or Tower Design Processor( s ) ( Intel ) Processor (CPU) Dual Xeon 3 . 0 GHz/ 4 MB processors Memory Standard Cache memory 2 MB cache per processor Memory (RAM) 4 GB PC 1600 MHz Registered ECC SDRAM (preferably 2 x 2 GB chips for future expansion) Network controller ( s ) Gigabit Ethernet NIC PCI Dual 1000MT Single port gigabit network adapters . (10/ 100/ 1000) Storage controller( s ) SCSI Controller PERC3, 2 internal channels, 2 external channels, 128MB cache Internal Storage Internal 12 Bay hot plug wide Ultra3 SCSI drive cage with cooling fan Storage Diskette Drive 3.5" 1 .44 MB Optical Drive DVD-ROM Drive 24x Indian River County 159 ADVANCED U Y k t 1 Y Y % T 4 T a M 5 Hard Drives (Universal Hot Plug) Two 36 GB 1. 5,000 rpm Ultra 320 SCSI - RAID1 • Six 72 GB 15,000 rpm Ultra 320 SCSI - RAID10 Redundancy Cooling Hot Plug Redundant fan Power Supply Hot Plug redundant power supply Backup External DLT Tape Drive SDLT 160/ 320 GB Drive Industry Standards Approved certifications • ACPI 2. 0 (preferred) • PCI 2 . 2 • PXE • WOL • Physical Address Extension (PAE) Support Operating system Microsoft Windows 2003 Server Enterprise Edition RDBMS Microsoft SQL 2005 Enterprise Server with the latest service pack 5.8.5. Describe current Internet and Intranet capabilities. Advanced offers several products that take advantage of Internet and Intranet capabilities . Internet eCARE: two-way communication with your customers eCARE is a complete Internet solution for two-way communication with your customers . It creates a whole new level of customer care by putting the power of your organization and your Customer Service department on your web site. With eCARE, customers can get real- time information on their account 24 hours a day seven days a week. They can easily look up consumption history, log service calls, review and pay their account, print bill history, and submit meter readings whenever it is convenient for them. Main Features • Bill & Payment History • Consumption Information • Meter Reading • Electronic Bill Payments • eCARE Manager • Web Manager • Security Indian River County 160 ADVANCED WTYL ® t Y SYSTEMS I IN IN I , : N ,I Ile y, INI - @ 3�FRY A 'f4ABYt ( Y1j5day gctooer l0 2GCs, t3 ¢rtt) r z ' It ee%,eyol INN% IN w ,•.a f JR4• - } F , d ie,- 4 gyp, e Ile �eel ,13 nx„ . puri Billing Detail " Amount Wed s .x,.. 1 a's: EtCLViC 4lxarge _. 593.00 '. 3 'Ysea fsl ^arq WaveWat'er Base CAerge $9.13 scrrre C`slr:ro W&StCWMcr �urna C9fstgd �:2� . �.i �4"tr peae4 g tist+rs7 waer Uwe 3:99%Il . ' - Uagc 1-1stcr. MOMMY Base Rate � »take Ja(y,riPYic.. �atEr �FJ,�s` 5f'Wffi1 V3. s .. hafreem;tx`er MriF+NN• - EYeraic . 593.aa5 3 d w's ry . VKtrK ct 9= xRuviilx� „dS o` ••" 1NaP.tk,NXakef V@ixftb':fr cNaryµ °rL.c P piuZlnsa ',. t .atar koare 'PJacrr Utiaye �a • � s:'r i t ,.. ' • Hontrtiy 3rsa Pate a'Y#kk OtOt ieq m CvcY.z�l RflfT4 Ile 11;i1, eye tel ej Kiosks The Advanced Kiosks allow utilities to leverage touch screen technology to create self- sufficient payment centers . The Advanced Kiosks can be deployed anywhere a utility would wish to collect payments . Customers can utilize the Advanced Kiosks for items such as changing their billing address, requesting a service order and making a bill payment. The Advanced Kiosks have brought a whole new exciting approach to revenue collection, and user-friendly service. Advanced Kiosks are designed to increase revenue and optimize customer service for a utility. Intranet mCARE: a complete workforce automation application mCARE is a complete workforce automation application that leverages mobile and wireless technologies to optimize service order processes. Through an easy to use web-based dispatch application, service orders, generated by customer service representatives or account managers, form a task list to be assigned to available field personnel. Service orders Indian River County 161 ADVANCED U11LI „ r Sw a ,9MS are assigned complete with electronic forms, surveys, or questionnaires specific to the service order nature . Field personnel ' pickup ' their orders right from their mobile device. Upon completion of the work, field personnel record the results on their mobile device and upload the information back to CIS Infinity . In a wireless environment, further efficiencies are achieved through real-time data transmission between the office and the field personnel . 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Whether it's how much cash is in every till, or how many service calls are outstanding, or how this week compares with last week or last month, or Indian River County 162 ADVANCEO UTILITY 4 7 S I C " s the same period last year - all of this information is just a click away through Advanced' s Executive Information System (EIS) . Main Features • Allow access to information without having to know how to navigate through CIS Infinity. All of this information can be viewed on your PC and printed if desired . • Revenue Information • Cash Receipting Information • Service Order and Call Tracking • Customer Service Activity • The EIS guides you through the information - starting at the highest level and drilling down to the actual transaction level - all at the click of your mouse. • J s,� f 3x&ia Neaart� t ( e�: fPf"#� .� 9Y$f} Y tli :3.x.EC?YA � 79,. .��'^TiA! F ilr .mw Yves. 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F1 �+� _ 52441 :. 2W6 -()- SE 523ffirll _. fi7 '�1$.YT 54945? 54 ... __ .... ++ - 10 53'7n py But wiQfj Uiall+ lstary L i w?J(A„ p3ib 1(lJn - fl1-xw $`.. .. 5'.91. f 2Ai Ye"3.VJ'cMl: X49. Cn(t > 2ao€ -nz- 16 aa�56 az-is �:� 530 ., 25;.. -u8i..,. _. liN) 1158. 59Cf f 1 Zi �U):'C .£0 S:L. 029 5.8.6. Describe systems and established industry standards proposed. With respect to CIS Infinity, Advanced uses standard development tools and adheres to industry standard requirements . 5. 8.7. Describe how the basic interrelationships, data and processing functions in the proposed systems and services are met. CIS Infinity utilizes standard database design and data integrity techniques to provide the optimal data processing and data interrelationships that today's SQL databases provide. Tables contain primary keys and secondary keys that have bound relationships to other Indian River County 163 ADVANCED UTILITY b Y S 4 C M & tables. CIS Infinity' s efficient database design allows for maximum normalization balanced with ease of use and data mining techniques for data that could be complex to assemble in high volume situations . Full entity relationship and data dictionary document is provided, at no additional charge for all Advanced clients . 5.8.8. Address scalability baseline and potential. We are proud to report that the scalability and robustness of CIS Infinity has resulted in successful implementations for customer bases as small as 1 ,000 and as large as 300,000. Advanced currently has clients over with over 300,000 services, monthly billing, live on CIS Infinity . 5. 8.9. Address performance benchmarks and show how the proposed system will efficiently meet the needs of the County. Advanced has tremendous experience supporting utilities who do high volume billing. Based on our knowledge of the County' s processes and the flexibility of CIS Infinity we believe we can meet and exceed the needs of the County' s water and wastewater billing requirements successfully with a complete solution that will provide economies of scale . CIS Infinity is an industry-leading customer service tool that will assist the Authority in providing first-rate customer service to current and future customers . With services combined the following Advanced clients have total number of accounts in the 160,000 to 300,000 range: CoServ, TX has 300,000 accounts, Greenville has 160,000 accounts City Water Light and Power has 270,000 combined service accounts and LOGIS 280,000. Advanced generally issues two new releases of CIS Infinity a year to our customers . These releases or builds contain product enhancements, fixes and updates to documentation. Each build goes through a rigorous testing and screen by Advanced Quality Assurance department. A key part of the testing procedure is benchmarking key procedures of the CIS Infinity to ensure that programming changes have not created any performance degradation issues . They are also designed to test as to whether any performance enhancements have indeed been successful. The benchmarking falls into two categories : response testing and process testing. Response testing uses baseline accounts to measure the response time of forms (billing, main inquiry), tabs and pop-up forms. The responses are measured and compared to the baseline data . Any slow down in response time leads to the test failing and the item being returned to development for reprogramming. Process testing includes the testing of all processes against baseline batches and accounts . As an example, billing is tested for bill calculation, exception generation, journal generation, and updating. Other process benchmark testing includes : Collections processing, deposit interest calculation, deposit interest updating, penalty pick-up, cash updating and pre- authorized payment processing. Indian River County 164 ADVANCED All benchmarking is done on both supported databases Oracle and Microsoft SQL . This ensures that both databases are being tuned to work at maximum efficiency . Advanced encourages our clients to perform their own benchmarking methodology on their local test system. Advance would be more then willing to work with the County to establish similar protocols to test builds and Version upgrades . We also guarantee performance and scalability in our contracts . Indian River County 165 ADVANCED 5 . 9 Cost Proposal Each Proposer must complete and submit with its Proposal, the Cost Proposal form included herein as Attachment "B". Indian River County 166 ADVANCCO UI ILITY 9Y #Attwx ATTACHMENT 'I B " COST PROPOSAL ITEM COST System Software $220,000 Installation $7,500 Consulting $78,000 Initial configuration $112,500 Conversions $52,500 Design Modifications (if applicable) $15,000 On-site Training $60,000 System Software Maintenance $60,625 (This is the maintenance cost for year one (1) . AUS will escalate maintenance by 5 % for years 2-5. By way of example, year 2 maintenance will be $63,656. 25. AUS is willing to negotiate should we be selected. ASP (off-site) Database $. 75 (seventy-five cents) per bill per month over 5 years indexed to CPI. This is inclusive of all server hardware software communications costs networking hardware and all services. Database Support $0 Additional Training (per hour & travel) $0 Other Items : $7,500 Total $613,625 (Does not include optional ASP (off-site) Database) NAME OR FIRM: Advanced Utility Systems ADDRESS: 2235 Sheppard Avenue East Suite 1400 Toronto ON M215135 AUTHORIZED INDIVIDUAL: Steven Hammond, Executive Vice-President Print or type Signature Indian River County 167 ADVANCED U Ar I L 0 1 V Se' S T t, T1 Additional Notes on Pricing 1 . 25 Concurrent User Licenses Based on our experience with utilities that are of similar size and scope to the County we have provided pricing for twenty-five (25) concurrent licenses . However, if during the Scope of Work meetings the County determines that it will require more or fewer user licenses; Advanced Utility Systems will adjust the concurrent user count to the desired level and adjust the associated costs . With twenty -five (25) concurrent user licenses of CIS Infinity, the County may install CIS Infinity clients with username, password and security rights on as many workstations as they wish. Only twenty-five (25) users may be logged into CIS Infinity at any given time. When the twenty -sixth user logs in, he/ she will receive the message that the user count has been exceeded and that he/ she will have to log back in later. In addition, the system administrator for the County can set a " time out" period in which any user of CIS Infinity who exceeds " X" amount of minutes with no activity will automatically be logged out. The above description only applies to CIS Infinity and does not apply to database licenses, Microsoft licenses, etc . 2. Optional Value-Added Products The following provides a high-level overview of products that are complementary to CIS Infinity that may be of interest to the County . Executive Information System ( EIS) Developed with managers for managers, the Executive Information System ® is designed to allow access to information without having to know how to navigate through CIS Infinity . The EIS guides you through the information - starting at the highest level and drilling down to the actual transaction level - all at the click of your mouse. A site license for EIS is $15,000. The implementation of EIS is $3,000. Annual maintenance is $5,000. eCARE eCARE ® is a complete Internet solution for two-way communication with your customers . It creates a whole new level of customer care by putting the power of your organization and Customer Service department on your web site. With eCARE customers can get real-time information on their account 24 hours a day seven days a week. They can easily look up consumption history, log service calls, review and pay their account, print up to eighteen months of bill history, and submit meters readings whenever it is convenient for them. Indian River County 168 ADVANCED U T I L I Y S Y S T C H S The license fee for eCARE is $32,500 . The implementation of eCARE is $7,500 . The annual maintenance fee per year due upon installation and every year after is $10,000 . 3. Travel Expenses Travel expenses include air fare, accommodations, car rental and insurance, taxi / airport parking, mileage, per diem for meals and travel time per trip . These items are billed as they are incurred . For the County we are estimating that the total cost will be around $55,000 given our current knowledge and understanding. However, we would have a more accurate estimate at the onset of the project. Indian River County 169 ADVANCED 5 . 10 Certification Form Each Proposer shall complete the "Proposer's Certification Form" included with this RFQ, and submit the form with the proposal herein as Attachment "C". The failure of a Proposer to submit this document will be cause for rejection of the RFQ. The form must be acknowledged before a notary public with notary seal affixed on the document. Indian River County 170 Utility Billing Software System Request For Qualifications ATTACHMENT " C" PROPOSER ' S CERTIFICATION I have carefully examined the Request for Qualifications , Instructions to Proposers, General and/or Special Conditions, Specifications , and any other documents accompanying or made a part of this Request for Qualifications . I hereby propose to furnish the goods or services specified in the Request for Qualifications at the prices or rates quoted in my proposal . I agree that my proposal will remain firm for a period of up to one hundred eighty ( 180) days in order to allow the County adequate time to evaluate the proposals . I certify that all information contained in this proposal is truthful to the best of my knowledge and belief. I further certify that I am duly authorized to submit this proposal on behalf of the vendor/contractor as its act and deed and that the vendor/contractor is ready, willing and able to perform if awarded the contract. I further certify, under oath , that this proposal is made without prior understanding, agreement, connection, discussion, or collusion with any other person, firm or corporation submitting a proposal for the same product or service ; no officer, employee or agent of Indian River County or of any other Proposer interested in said proposal ; and that the undersigned executed this Proposer ' s Certification with full knowledge and understanding of the matter therein contained and was duly authorized to do so . 96cocxf Qglli f1,1 n Ll2 rns t^,I7iW2ji M ot) Name of Bus ' ess this -� day of Signature 'M OPV 2008 5+even + aarnrrorl,; rxe��+ ; vev� ce a�e�ider,C Name & Title Sig ature ofUry Notary Public, gof lt40C?- 22 j Cip ClvCi PLoytn ►e E8et7 Personally Known Mailing Address -OR- Produced Identification 1/ Tcwf>t G )MIt40 H2J 61 City , State , Zip Code Type ` kN�t j =4 410 ti9 (p 01U9 hone Number Chamdrela l ount , Florida arra er Solicitor 39 y Notary Public & Commissioner of Oaths Utility Services in and for the Province of Ontario . Red Seal Notary Inc. My commission is of unlimited duration. 4950 Yonge Street, Suite 2200 No legal advice given . Nunh York, Ontario M2N 6Kl Tel : 416-218-5552 ADVANCED u t t L l y Y s 7 s t E M s 5 . 11 Disclosure of Relationships Each Proposer must complete and submit with its Proposal, the Disclosure of Relationships form included herein as Attachment "E". Indian River County 172 Utility Billing Software System Request For Qualifications ATTACHMENT " E" SWORN STATEMENT UNDER SECTION 105.08, INDIAN RIVER COUNTY CODE, ON DISCLOSURE OF RELATIONSHIPS THIS FORM MUST BE SIGNED IN THE PRESENCE OF A NOTARY PUBLIC OR OTHER OFFICER AUTHORIZED TO ADMINISTER OATHS , 1 . This sworn statement is submitted with Bid, Proposal or Contract No . 2008059 for IndiGn ! \erz " nna 2 . This sworn statement is submitted by: C4�1ynnc(fc) UGil1iL� l�►P,(Y15 (',O121�IZQ�rj � (Name of entity submitting Statement) whose business address is : IWQ- L255 Ch PF:C1rd Ate MV 66!S and (if applicable) its Federal Employer Identification Number (FEIN) is q43 17304 (If the entity has no FEIN, include the Social Security Number of the individual signing this sworn statement ) 3 . My name is 6"rl -t-IWnrrcf) j (Please print name of individual signing) and my relationship to the entity named above is Ce&"TK.0 OccP n6enl7 4 . 1 understand that an "affiliate" as defined in Section 105 .08 , Indian River County Code, means : The term "affiliate" includes those officers , directors, executives, partners, shareholders, employees, members, and agents who are active in the management of the entity . 5 . I understand that the relationship with a County Commissioner or County employee that must be disclosed as follows : Father, mother, son, daughter, brother, sister, uncle, aunt, first cousin, nephew, niece, husband, wife, father-in-law, mother-in-law , daughter-in-law, son-in-law, brother- in-law, sister-in-law , stepfather, stepmother, stepson, stepdaughter, stepbrother, stepsister, half brother, half sister, grandparent, or grandchild . Indian River County, Florida 41 Department of Utility Services Utility Billing Software System Request For Qualifications 6 . Based on information and belief, the statement, which I have marked below, is true in relation to the entity submitting this sworn statement . [Please indicate which statement applies . ] Neither the entity submitting this sworn statement, nor any officers, directors , executives , partners, shareholders , employees , members, or agents who are active in management of the entity, have any relationships as defined in section 105 . 08 , Indian River County Code, with any County Commissioner or County employee. The entity submitting this sworn statement, or one or more of the officers, directors, executives, partners, shareholders, employees, members , or agents , who are active in management of the entity have the following relationships with a County Commissioner or County employee : Name of Affiliate Name of County Commissioner Relationship or entity or employee (Signature) V \ YN t ( > (Date) STA:PFi OF 0 V� Kr \ 0 COUNTY OF C.oy \o�,A 0► The foregoing instrument was acknowledged before me this -� day of _ 20 0 by i 5)14w&j /�t9►'h✓'1(a ter who has produced A A h -, as identification. NOTARY PUBLIC 7. .ia Q Chandralal Handapang o o oda SIGN : °" 8arrister & Solicitor ` 0 Notary Public & Commissioner of Oaths PRINT : C 61 (\V\ Ain q in and for the Province of Ontario. Notary Public, State at large a Mycommission Is of unlimited duration . My Commission Expires : 7 No legal advice given. � o o ' $0 c (Seal) Nz � Q\ N r i� Indian River County, Florida Department of Utility Services PF SLT AjunoD aani �8 ueipul uoijnloS 6ui4soli aaleAA legolE) 0 ::> NVCV ADVANCED TtLvTY Sx9sIi „ x r4wt GLOBAL WATER a Ina ji: Inn r p e , 13 Global Water Hosting Solution Global Water Management LLC 21410 North 19th Avenue Suite 201, Phoenix, Arizona 85027 Leo Commandeur Phone : ( 623 ) 580-9600 Fax : ( 623 ) 580-9659 March 25, 2008 Identification of Firm Global Water Resources, L. L. C . Leo Commandeur — SVP Business Development 21410 North 191h Avenue Phone : ( 623 ) 580-9600 Suite 201 Fax : ( 623 ) 580-9659 Phoenix, Arizona Email : leo . commandeur@Globalesources . com 85027 Indian River County 176 ADVANCED W YtLtYY SY !S `Y' t " S Global Water Resources, LLC ( Global ) is a local Phoenix headquartered owner and operator of private water, wastewater and recycled water utilities in the State of Arizona . Global provides the following services to the regulated utilities as required . • Automated Meter Reading • Utility Billing • Customer Service call center operations • On - line Customer service • Internet bill - payment • Lockbox payment processing • Electronic bill presentation • Kiosks for receipt of payments & account management • Integrated voice response systems for automated collection on account and payments over the phone . In addition , Global provides its own : • Finance • Accounting • Engineering ( including GIS, MIS & SCADA ) • Construction Management • Utility Operations • Compliance Global will staff the project with local Phoenix based professionals in the utility billing and customer service management group . This team has successfully converted Global from three disparate billing systems and manual meter reading operations onto a fully automated meter reading system and CIS Infinity . Global has successfully converted seven utility companies onto the ADVANCED customer information system , CIS Infinity . Global will provide this contract with the following local management key contacts and technical contacts : • Leo Commandeur , SVP Business Development - Relationship Manager • John Peckardt , Director of Information Technology — Information Technology Director • Dean Pefanis, Network Manager for Hosted Solutions • Karla J . Musick, Business Systems Manager — Customer Information System Specialist • Elaine Austin , Customer Service Supervisor — Customer service key contact Indian River County 177 ADVANCED 61 "YtteY" Y !4 Y +,YT � M5 Experience in the Sector Global has grown to become one of the largest private water, wastewater and recycled water utility provider in Arizona . Global is a Phoenix headquarter company with 110 full time water professionals all located in the Valley . Global provides water, wastewater and recycled water services to over 40, 000 service connections in the valley . Global ' s management team has won many awards in the sector, including numerous public outreach awards focused on water scarcity management and the need for immediate conservation efforts in Arizona . Global has invested in deploying a very green meter reading, billing and customer service platform , by investing heavily in automation and technology . Global has driven the carbon footprint out of its meter reading and billing system through heavy adoption of technology. Global no longer sends trucks around its service areas to read meters; instead through the deployment of Automated Meter Reading technology, Global reads it meters every four hours, the meters broadcast their read which is collected by data collectors strategically mounted in the service areas then this read information is transmitted back to a centralized application for analysis and uploading into the billing system . This not only eliminates driving around the service area to read meters it improves accuracy and allows for proactive notification of customers who may potentially have leaks . This solution can also allow customers access to their own consumption mapped against other customers in their area to promote conservation practices . Global further allows customer the option to receive their bill via email and also pay their bill over the internet using internet bill pay with their existing banks, through a customer service portal called eCARE customers can manage their accounts pay their bills by credit card , by electronic check, or over the phone . Global further deployed customer service Kiosks that allow the customer the ability to perform the customer service and payment functions at field locations without interaction with customer service representatives . In addition to its own customers, Global currently provides contract billing for wastewater services to over 5 , 000 connections in the Town of Buckeye . Global partnered with Advanced to deploy CIS Infinity as the backbone of this green billing initiative and currently utilizes CIS Infinity daily to provide sector leading customer service to its own customers . Global is partnering with Advance to allow perspective users of CIS Infinity to leverage the experience Global has gained with the deployment and operations of CIS Infinity . The Indian River County will be able to rest assured that their hosting partner understands their business and the requirement for excellence in customer service . Indian River County 178 ADVANCED UTtL ® Y Y SY ^SIt " S Qualifications and Experience of the Company History of Global Water Global Water Resources L. L. C . ( Global ) was formed in 2003 to aggregate water, wastewater and recycled water utilities in the arid southwestern United States . GLOBAL was founded on a mission to recycle and reuse water to stretch this precious resource as far as possible . GLOBAL was founded on the premise of selling less water and promoting water conservation with an award winning outreach program and industry recognized green practices, GLOBAL has emerged as an industry leader in water scarcity management . GLOBAL was the first utility in Arizona to construct a Leadership in Energy and Environmental Design ( LEEDS ) certified utility operations and customer service center in the City of Maricopa . This facility was recognized by the Valley Forward Organization and others for its environmental leadership . T his center is the first building in Pinal County to flush toilets and urinals with recycled water saving in excess of 80% on potable water demand . GLOBAL acquired two utilities in western Pinal County namely Santa Cruz Water Company and Palo Verde Utilities Company these utilities provide water, wastewater and recycled water services to the residents of the City of Maricopa as well as the surrounding unincorporated areas . Global further acquired utilities in the west valley that serve areas in the Town of Buckeye as well as further west of the Hassayampa River and over to the Colorado River. Global currently supports CIS Infinity within its own group of operating utility companies . Global has implemented and operates daily CIS Infinity and has completed numerous interfaces to financial , web -site, banks and IVR systems . Global has been operating the CIS Infinity for several years and has the internal capacity and skills required to provide excellence in customer service for both internal and external customers . Global will avail the management team responsible for providing customer service at Global to Indian River County; this team will consist of the following individuals : John Peckardt — Director of Information Technology Mr . Peckardt graduated from Arizona State University in 1985 with a Bachelor of Science in Computer Information Systems Mr. Peckardt was employed by Honeywell International Corporation as a Technical Manager until 2000 where he was responsible for a variety of projects from hardware implementations to large scale ERP implementations . Indian River County 179 ADVANCEO UT I L f I K & V S T t M S Mr . Peckardt joined United Parcel Service in 2000 as a Systems Manager . He led a team that designed , implemented and supported a new supply chain management system to support the Service Parts Logistics business . Mr . Peckardt joined OneNeck IT Services in 2002 as an Operations Manager . He led a team that was responsible for outsourcing service delivery . His primary customers were mid - market manufacturing organizations . Mr . Peckardt joined PetSmart Inc . , in 2006 as the Director of IS Supply Chain Applications . He led a team that was responsible for all demand planning, store order creation , warehouse management and transportation systems . Elaine Austin — Customer Service Supervisor Mrs . Austin was previously with the Phoenix Motor Company or Mercedes Benz of Phoenix responsible for the Business Development Center and was responsible for customer satisfaction . Mr. Austin deployed numerous training and efficiency programs to enhance the service levels of every department . Mrs . Austin was responsible for providing world class customer service that Mercedes Benz customers know and expect . Mrs . Austin joined Global in 2007 and overseas the customer service department and call center operations . Karla J . Musick — Business Systems Manager Ms . Musick graduated Summa Cume Laude from Arizona State University in 1997 with Bachelor of Science degree in Accountancy. Ms . Musick was employed by Insight Enterprises, Inc . as Reporting Manager where she was responsible for monthly financial reporting and analysis for four domestic and foreign entities . She also played an integral role in the conversion to Oracle Financials Software . Ms . Musick accepted a position with Phoenix Capital Partners, parent of Santa Cruz Water Company and Palo Verde Utilities Company, as Controller in September 2002 . She remained with the company, filling a number of accounting and financial roles after the utilities were acquired by Global Water Resources in 2003 . Beginning in 2006, Ms . Musick assumed a primary role in the conversion of several water and sewer companies to a high -end billing and customer service software . She continues to provide project management and support services to billing, customer service and reporting departments throughout the company . Michael Myers — Data Warehouse Manger & Reporting Specialist Mr . Myers graduated from the University of Pittsburgh in 1991 with a Bachelor of Science in Business/Accounting . Indian River County 180 ADVANCED U I I L my x ITS Te " 5 Mr . Myers was employed by Macdonald & Weber as a Staff Accountant until 1995 where he was responsible for tax preparation for individuals and corporations and performed reviews and audits of corporations . Mr . Myers moved into the software side of the accounting industry and worked at various VARs as an Implementation Consultant over the next 12 years . Responsibilities included business consulting, implementation as well as the technical side of installation , customization and report writing . In 2008, Mr . Myers joined the company in Information Technology to build Enterprise Reporting , Data Center Global Water utilizes data center co - location services provided by CyberTrails . CyberTrials is located at 1919 W . Lone Cactus Drive Phoenix, Arizona . This facility will house the database servers, application servers and backups . Global will also maintain off-site backups in their owned disaster recovery sites located in one of its utility centers located 30 miles from the existing facility . Global currently operates CIS Infinity from this facility and will deploy CIS Infinity over Citrix or windows terminal server for use by the Indian River County' s users . Global currently has CIS Infinity deployed in this configuration to support three remote offices in the service areas of its operating utilities . Indian River County 181 ADVANCED U I t L f Y Y 9 T S I C 14 S Global Water utilizes leased facility space for its support center staff in Phoenix . The data center co - location facilities are a managed service provided by CyberTrails . Global owns and operates the DR hot site in the City of Maricopa located in the Global Water Center . This facility will be the designated DR site and is owned by Global . The Global Water HQ Support Center facilities and CyberTrails data center are located within walking distance of each other . Phoenix provides a climate and geography that makes for an ideal data center environment . As one of the largest metropolitan areas, Phoenix provides access to a highly skilled workforce , excellent power and communication infrastructure, while not being subject to the same risks of earthquake, tornado, hurricanes or terrorist attacks as other major cities . The Global Water co - location facility is supplied power via a single dedicated building feed from Arizona Public Service ( 2500amp 207Y/ 120V — 3 Phase ) . The dedicated building feed is routed through a Liebert battery system that feeds continuous high quality conditioned power to the server farm . The battery power is further connected to an automated failover Caterpillar diesel generator to provide the required redundancy . rT. . The Global Water co- location facility provides uninterruptible power supply ( UPS ) equipment that protects against power spikes, surges, and brownouts, while the backup diesel generator provides alternate primary power to keep the Indian River County 182 ADVANCED U I I L s I r S Y S I k M ss data center powered up indefinitely in the event that a public utility fails . The entire electrical system is built to provide continuous operation . Power to the raised floor is run through a single Liebert 338KvA UPS . This UPS feeds customer racks via 2 Power Distribution Units ( PDU ' s ) that contain 3 42 - pole breaker panels each . Secondary power comes from a diesel generator ( 500KW) . Power terminates into an Automatic Transfer Switch that allows for transfer to the standby diesel generator in the event of APS power loss . Regardless of which primary power source is available, power is always funneled through a UPS, and then through a distribution panel . Cooling and humidification is currently provided via 2 separate systems : a legacy system , and a newly installed APC In - Row Cooling system . • Legacy Liebert CRAC system — the raised floor area is cooled by 2 X 20 ton Liebert Air Handling Units . In addition , there is a 10 ton Liebert unit within the UPS room to cool the UPS and power distribution system . These Air Handling Units exchange heat with Fan Condenser units located outside the rear of the facility • APC In - Row Cooling System — the APC system also helps cool the raised floor area via 2 separate systems ( East and West ) . Due to the modular nature of these units, a failure of any device can be hot-swapped . In addition , scalability allows for additional cooling modules . Temperature and humidity are measured internally on both environmental systems . Set- points are at approximately 70 degrees and 40 percent humidity . In the event that the input temp/humidity is out of range , the units self correct . In the event of an out- of- scope condition , the Liebert CRAC units sound an alarm . The Global Water co- location facility utilizes a Very Early Smoke Detection Apparatus ( VESDA ) system to receive the earliest possible notification of a potential fire . In addition to VESDA, the co - location facility has an FM - 200 gaseous suppression system and Double Inner- lock Pre -Action Dry Pipe system required by city code . Precision alarm and control functions immediately alert the24X7 onsite staff to initiate emergency actions . Because FM 200 is used as the primary system to extinguish and dissipate fires, there is less risk of damaging sensitive computer equipment . The co- location facility is staffed 24X7X365 with onsite technical staff that proactively monitors systems . Indian River County 183 ADVANCED UTiLIIw SV3T (t " The Global Water co - location facility utilizes multi - level physical security . All areas are monitored and recorded using CCTV and all access points are controlled via biometric scanners and magnetic card - key readers . Access to customer racks and assets is controlled and monitored by onsite staff. All equipment racks and cages are locked . Access to the communications equipment is controlled and monitored by onsite staff. All equipment is in racks and locked . Cyber trails performs and annual audit of their facility and operations inclusive of security as part of their SAS70 certification . Indian River County 184 Schedule "G" CIS Infinity, Infinity.Link, Infinitv.Mobile and Infinity View License Fees Server license is defined as one ( 1 ) server hosting CIS Infinity ' s server application and/or database . The server license allows unlimited individual CIS Infinity databases provided it is installed on the same server. User license is defined as one ( 1 ) user logged into CIS Infinity. CIS Infinity may be installed on an unlimited number of workstations . A user license will be used for each user logged into any of the databases utilizing the server license, as defined above . Infinity. Link license is defined as one ( 1 ) installation of Infinity. Link running on one ( 1 ) production server. Unlimited internet or network connections are permitted for one ( 1 ) license . Notwithstanding anything to the contrary, no additional license or fees shall be required for installation and/or use of the Software for the purposes of disaster recovery. All required licenses as described below, $ 177 , 500 CIS Infinity Server License Twenty- eight (28 ) CIS Infinity User License Infinity. Link Site License Professional Services as described below : $ 299 , 700 Conversion Installation and Configuration Training Project Management Interface/Modifications ( Section 3 ) Post Live Support Infinity. Link Installation The below price listing is provided for reference purposes only and is subject to change at any time without notification from Consultant . One ( 1 ) CIS Infinity license costs $ 3 , 500 . 00 Server License fee tiers : Tier 1 : Server License fee to accommodate 1 to 5 users , inclusive is $ 50 , 000 . Tier 2 : Server License fee to accommodate 6 to 10 users , inclusive is $ 50, 000 Tier 3 : Server License fee to accommodate 11 to 15 users , inclusive is $ 75 , 000 Tier 4 : Server License fee to accommodate 16 to 20 users, inclusive is $ 75 , 000 Tier 5 : Server License fee to accommodate 21 to 25 users, inclusive is $ 100 , 000 Tier 6 : Server License fee to accommodate 26 to up to 30 users , inclusive is $ 100 , 000 $ 75 , 000 Tier 7 : Server License fee to accommodate 31 to 35 users , inclusive is $ 125 , 000 Tier 8 : Server License fee to accommodate 36 to 40 users , inclusive is $ 145 , 000 Tier 9 : Server License fee to accommodate 41 to 45 users , inclusive is $ 150 , 000 Tier 10 : Server License fee to accommodate 46 to 50 users , inclusive is $ 150 , 000 Tier 11 : Server License fee to accommodate 51 to 55 users, inclusive is $ 175 , 000 Tier 12 : Server License fee to accommodate 56 to 60 users , inclusive is $ 175 , 000 Tier 13 : Server License fee to accommodate 61 to 65 users , inclusive is $ 200, 000 Tier 14 : Server License fee to accommodate 66 to 70 users , inclusive is $200 , 000 Tier 15 : Server License fee to accommodate 71 to 75 users , inclusive is $ 250 , 000 Tier 16 : Server License fee to accommodate 76 to 80 users, inclusive is $ 275 , 000 Tier 17 : Server License fee to accommodate 81 to 85 users , inclusive is $ 275 , 000 Tier 18 : Server License fee to accommodate 86 to 90 users , inclusive is $ 285 , 000 Tier 19 : Server License fee to accommodate 91 to 95 users , inclusive is $ 305 , 000 Tier 20 : Server License fee to accommodate 96 to 100 users , inclusive is $ 340 , 000 Additional server license fee tiers are available for a higher number of users upon request . Server license fees are cumulative . Server license fees paid previously by the Organization are deducted from the new server license fee if Organization increases the number of users and goes to a new server license fee tier, as described above . Unless otherwise specified in the Support and Maintenance Agreement , the annual maintenance fee for CIS Infinity is 25 % of the total license fees (server license fee plus total user license fees) due for CIS Infinity and is subject to the terms described in the Support and Maintenance Agreement . The standard rate for ongoing services provided to the Organization outside of this agreement is $ 150 . 00/Hour. Travel time, or the time it takes to get to and from the Organization ' s location or locations is $ 75 . 00/hour. One ( 1 ) Infinity. Link license fee is $ 40, 000 . The annual maintenance fee for Infinity. Link is $ 10 , 000 and is subject to the terms described in the Support and Maintenance Agreement . The standard fee for services to install Infinity. Link is $ 12 , 000 . Other hours may be required depending on the scope of the work requested by the Organization . An Infinity . View license is defined as one ( 1 ) installation of Infinity. View running on one ( 1 ) production server. Unlimited internet or network connections are permitted for one ( 1 ) license . One ( 1 ) Infinity. View license fee is $ 15 , OOO . Unless otherwise specified in the Support and Maintenance Agreement, the annual maintenance fee for Infinity. View is $ 5 , 000 and is subject to the terms described in the Support and Maintenance Agreement . The standard fee for services to install Infinity. View is $ 3 , 000 hours at our standard rate . Other hours may be required depending on the scope of the work requested by the Organization. An Infinity. Mobile license is defined as one ( 1 ) installation of Infinity. Mobile running on one ( 1 ) production server. Unlimited internet or network connections are permitted for one ( 1 ) license . One ( 1 ) Infinity. Mobile license fee is $ 30 , 000 . Unless otherwise specified in the Support and Maintenance Agreement, the annual maintenance fee for Infinity. Mobile is $ 10, 000 and is subject to the terms described in the Support and Maintenance Agreement . The standard fee for services to install Infinity. Mobile is $ 15 , 000 hours at our standard rate . Other hours may be required depending on the scope of the work requested by the Organization .